I have never received such HORRIBLE-JUST HORRIBLE-SERVICE. My family and I walked into the store on Thursday 8/4/16. We were surprised to see a t-shirt table with products that were priced for $5! Excited at the prices, I went through the pile carefully (as I always do in every store). I very much understood the frustration of retail gals (as I was once one myself during my college years). Customers, often tourists, carelessly wrecked my pile of neatly folded clothes. Because of this, I always went through piles of clothes carefully everytime I go to any clothing store;therefore, it's quite ironic what had happened.
To start, no one greeted me. I can see an employee folding t-shirts at another table. There was about 10 minutes with no "Hi or "Can I help you" greet. I didn't mind as I was too excited about the sale. As I was selecting t-shirts for my boys from the table (I kept that table tidy, mind you, I haven't made any mess!), the employee finally approached me..but with an attitude and said, "WANT ME TO HELP YOU WITH A SIZE? CUZ WE'RE CLOSING SOON AND I JUST FOLDED THAT WHOLE TABLE!" I look at my watch. It said 7:30pm. The store closes at 9pm. I was floooored. Speechless! All I came up with was, "Thanks I'm fine. I understand how tourists can get messy but I used to work in retail so I'll keep it tidy." Then she said, "Well I'm the type of person that speaks up!" Floooored. There are many asian tourists in this mall who can be quite messy. I'm not a tourist. I AM an Asian American - discrimination?
I was ready to drop all of the merchandise and leave the store, but my boys loved their dinosaur t-shirt finds and my husband said to just call the manager tomorrow. He said it's pretty clear that there was no manager around as he heard that employee lady gossiping to the only other employee about tourists' manners and about their management. How their management should've scheduled 3 ppl for closing instead of just them two. Fyi, there were maybe only about 2-3 other ppl in the store shopping when we were there. read more