Parts counter person Daniel Santore was friendly, professional, efficient, and very helpful when I…read moreneeded help. Good man on your great team! Thank you.

I've had a Mazda Protege for over 20 years. The best car I've ever had. I would recommend this car…read moredealership.

Touhami was exceptionally professional, helpful, and informative throughout the entire process. He…read moremaintained great communication from start to finish, and we feel we got a fantastic deal on our new 4Runner. Touhami's outstanding service is the sole reason we completed the purchase, 5/5 excellent service. Unfortunately, our experience in the finance department was the complete opposite. Ed and Alex were passive-aggressive and made us feel like an inconvenience for asking basic questions. When we requested a printed copy of our sales paperwork, Alex became noticeably annoyed and dismissively told us they would just email it--even though I hadn't even provided the correct email address yet. We came very close to walking out twice due to the hostility in finance. If you buy here, ask for Touhami, but be prepared for a completely different environment once you reach the back office, 2/5 that's being generous.

Like a fine tuned instrument, this place!! They found our problem and fixed it all in the same…read morevisit. Yea!! The waiting area was filled with chatty people that we had lots in common with, which made our waiter easier!! We got to eat breakfast in the little cafe hiding out behind the dealership which was just ok, but it filled the need! You get more attention here than in a doctor's office!

From the time I parked, Service was on it. I am happy to have found this VE dealership. Thanks…read moreeveryone at Steve White VW!

Took a 2016 Volkswagen beetle in for a recall service and that was it. Completed the service within…read morea couple hours. The problem is that they will not stop blasting my email as well as everyone in my contact list and then their contact list. Much like a highly infectious disease. No matter how many times I unsubscribe they will not stop blasting me with text messages and emails. This sounds like something, an elderly person might struggle with, however I am very tech fluent and I cannot get them to stop. I know it's a business model, but it's also very unprofessional and a rather slimy tactic. If you thought, Temu or Amazon was bad with promotional ads these guys take it to another level. Beware.

My family and I have bought several vehicles from Carmax over the past 20 years with no bad…read moreexperiences. My daughter recently bought a vehicle at Carmax in Greenville. A standout employee-- Sales Manager MEGAN-- assisted us in the process. Megan was knowledgeable, professional, patient, and personable, taking time to answer all our questions. A month later, we found one of the tires had a bubble on the sidewall, and I wanted to see if the problem was covered under our service plan. I got frustrated navigating the "AI Assist" system, call trees, etc. So I finally called Megan, who explained the tire problem is not something our plan covers. While the outcome was not what I was hoping for, I still have to say THANK YOU to Megan for being accessible, remembering us, patiently listening to my problem, and taking time to explain WHY it's not covered. Personal customer service from people like Megan is the reason we shop at Carmax!

In July 2026 I had a truck brought in from another state. The communication was terrible. I had…read moreto call the dealership (and talk to the AI bot) to ask were the truck was. It took 2 weeks to receive it. They did send me a couple of texts, but it was the same one over and over with the same information. Not helpful. When I learned the truck was in Greenville (not from a call from Carmax, but because I called myself), I made an appointment to see the truck. When I arrived, it seemed to be a complete surprise! Wow, she paid $500 for the delivery and waited 2 weeks! A phone call or a dedicated salesperson is what I expected, but I got a guy that was waiting on 2 or 3 other people. We were at the dealership for FAR too long. The truck was not cleaned, we did that ourselves. Within 2 weeks, the battery light came on. I had the battery replaced at my expense, sent in the receipt the next day 8/19. I have emailed Katlin, no response. I have called several times. Finally, I got Katlin on the phone and apparently, no one has done anything about the reimbursement. Another 2 or 4 weeks to wait? A company this big should step up the customer service, especially when someone pays to have the vehicle shipped. It's probably going to be a sale at that point. Not impressed.

Pat Windsor came to my house to do a recall on my 2022 Lincoln Corsair. He was excellent, as I had…read moremany questions on that car and on another Lincoln we are thinking about buying. He was very knowledgeable and took the time to look up questions I had that he didn't know the answer to. I feel much better about buying another Lincoln car after Pat did the research for me.

So incredibly disappointed in Fairway Ford service department. When you have "LIFETIME" oil…read morechanges, make your appointment and the person booking makes reference to the Lifetime Status and verifies it. You drive 50 minutes to get this done and the service technician said "there are no such things as a Lifetime of oil changes". Y'all I bought my 2021 Ford Ranger new from Fairway and paid the extra for this option, have regularly had this service performed. Now he says it Expired in March ... HOW does a lifetime service expire? SO BUYERS - BEWARE, what is promised is NOT what they deliver. Sure I could have then paid to have the service done here, but seriously, WHY would I? Fairway Ford will never see another penny from me or any of my family. Plus I will get the word out to all of my friends and folks on social media. As a side note ... when getting my oil changed at another facility, I was informed Fairway Ford did not replace my fender Clips after my last oil change. So, I now need to go out and purchase new ones.

Jaguar noise assessment. Made an appointment…read more Was told that the car could not be seen today and they were not sure they could get any needed parts. I left.

Several other businesses recommend changing out torque converter and transmission but after test…read moredrive CBA recommended a fluid change to lubricate clutches. Worked like a charm! Thank you CBA!!

Very friendly environment . Sales staff and management greet you at the door. I felt like family…read moreduring my car purchase! 10/10!

Amazing people here! Always so helpful! And the best prices around! Go buy your next new or used…read morecar at Fred Anderson Honda. You will not be disappointed!

drove from CLT and the truck is great so far! Thank you to Sean and the team for helping me out!…read more I would recommend a friend or family member so far. will update in a few months if anything changes :)

Stopped by to look at a car and price was high for the market so walked away, then got told "you…read morelook like you're looking for a 3,000 dollar car." What?!

Amy and Caleb were awesome handling both of the new cars I purchased this year from them. They were…read moreboth very helpful and kept me well informed of what was going on with both purchases. I've never been to a car dealership where I actually felt like the sales people were actually wanting to help me instead of just selling me a car until now. I live in Virginia and was able to order both cars through their website, and was able to coordinate ordering accessories through email. Both Amy and Caleb give me courtesy calls to keep me posted on the status and delivery dates. Thank you for the amazing customer service and communication. The level of professionalism and genuine hospitality I received made me feel very welcome-like I was actually a valued customer. I will gladly make the trip to Dick Brooks Honda for future car purchases. THANK YOU AMY, CALEB & ROWINA FOR MAKING EVERYTHING SO EASY, AND THANK YOU TO DICK BROOKS HONDA FOR RUNNING AN EXCELLENT DEALERSHIP!

We purchased/financed our 2025 Honda Pilot through Honda and have been very disappointed with how…read moreour recent service issue was handled. Our Pilot has approximately 21,000 miles, and the A/C suddenly stopped working. We brought it to Dick Brooks Honda and were told by Justin Dowling that the A/C clutch and coil need to be replaced. According to the repair order, the parts are currently "on backorder with no ETA." What was most disappointing wasn't that a part was backordered. We understand that parts shortages can happen. It was the response we received when asking what we were supposed to do in the meantime. We were given our vehicle back with no functioning A/C and essentially told by Justin that there was nothing they could do and that we would have to continue driving it until the parts became available. The loss of the A/C has also affected our ability to adequately defog the windshield in humid or rainy conditions, which creates a visibility concern while driving. This makes being told to simply continue driving the vehicle indefinitely without functioning A/C even more concerning. My husband called back and specifically asked to speak with management in hopes of finding another solution, especially since temperatures have been extremely hot and we have children who regularly ride in this vehicle. Unfortunately, management's response was still that there was nothing they could do and they trusted Justin's earlier assistance since he is the best in the service department. We weren't demanding anything unreasonable. We simply expected some effort toward a solution, whether that meant checking for the parts elsewhere even if they were not local, discussing a loaner or rental option (they told us that loaners/rentals were not an option), escalating the backorder through Honda, or otherwise helping a customer with a nearly new vehicle that is still under warranty. The lack of options was frustrating, but the lack of concern and effort to help is what was most disappointing. We have now had to escalate the matter directly with American Honda Customer Service and open a formal case ourselves. We also own a Toyota and have dealt with Toyota's service department on multiple occasions, and we have never been treated this way when dealing with a vehicle issue. The difference in the level of customer service and willingness to help has been very noticeable. This experience has seriously affected our confidence in returning to this dealership for future service or vehicle purchases.

They were very accommodating and helpful repairing our 2017 VW Passat which was having starting…read moreissues. Another shop had put in a reconditioned alternator that left us on the roadside after a couple miles, which Vintage diagnosed as a dud. Replaced with factory-recommended brand and got us back on the road. I'm glad the wrecker driver from a non-associated company recommended Vintage Auto to me (they also have their own towing service). Our very positive experience won them a new customer.

Was recommended to go here to have a car looked over before buying it. They were courteous and…read moreprofessional but were booked out for almost a week. They actually recommended a competitor of theirs who they found to be trustworthy and an excellent technician too. I greatly appreciate their honesty and would have no problem sending a car to them if the tables were turned and the other guy could not get me in.