I've had a Mazda Protege for over 20 years. The best car I've ever had. I would recommend this car…read moredealership.

I had a question about my Mazda that I could not get an answer from anyone about until I went to…read morethe dealership. I immediately was a bit apprehensive, assuming that it was going to cost me a fortune to have a diagnosis done. Much to my surprise the service department was extremely helpful and trying to last my problem. Special thanks from me goes to Brooke and Carl in the service department. Both of these individuals went over and above to try and resolve my problem on the spot. Unfortunately, the problem was with my equipment, and there were unable to actually resolve the issue but, at least I know what the problem is now thanks to both of these customer oriented specialist! I can see the dealership has excellent reviews, unlike most of the other dealerships in town. Keep up the good work by hiring quality associates, such like Brooke and Carl in the service department.

I followed my wife here as she got an online offer to sell her car. When Carmax discovered that her…read more2022 CRV only had fifteen thousand miles they made her an immediate offer. So far this place has been super accommodating and everything is proceeding as planned. Everything is seamless . No wondering which way to go. I'm really impressed with the onsite inventory. This is the most vehicles on a single (albeit very large) lot that i've ever seen. This is a five star experience with a five star company.

We requested the transfer of a dodge durango to greenville sc. Upon its arrival we went to look at…read moreit & scheduled to come back for test drive the next day at which time we had planned to purchase. Due to work commitment & family emergency, we needed to re-schedule test drive. We texted "Trevor" who had been communicating with us & no response. After texting for 2 days, we finally got a response that they sold it!!!! No one communicated Nothing Which is very unfortunate for them because this was the first of 3 vehicles we had planned to purchase from them We had amazing experience at Car Max Knoxville in the past This was not that Luckily we had not paid to transfer Do not pay to transfer anything here And don't waste your time unless you are ready to buy on the spot They don't care about people only about sales We will not be returning

Outstanding customer service in sales and service department. a great place for friends and family…read moreto buy new or pre-owned vehicles

Bought a car a few months ago from here. Quinton was my sales person. He was AMAZING couldnt have…read moreasked for a more seamless experience at a dealership. 10/10

Yep - they will sell you a car - take your money and forget about you…read more Today's high tech vehicle needs some instruction on how to operate your vehicle. 5 minutes - here is how you start it - have a nice day. Sales staff incompetent. Put the wrong screws in the license plate grommets - went to tighten - striped out the grommets and now will not hold the plate securely in place. $5.05 for two new grommets,plus to aggravation of getting the old ones out. Front license plate holder installed somewhere along the line. However North and South Carolina does not use front plate. Remove the ugly plate holder and now we have two holes in the brand new front trim! Called Service Manager - about repair - owners cost to fix it, call our body shop! Made an appointment to pick up new car - Paid cash - should be simple transaction - well, having arrived to find the sales person waiting on three other customers - finding a manager to move thins along - 4hours later finally worn out - left. Yup - South Carolina Volume dealer!

Leased a vehicle 3 years ago from Breakaway Honda--everything went great! Fred Anderson then…read morebought the dealership and it has been a nightmare. I turned in my lease a month ago in December--before it ended--and leased a new vehicle. Many problems and issues at that point. Now, I am getting daily voicemails from Honda Finance. Bottom line--Fred Anderson never notified Honda that I'd returned the old leased vehicle. In addition, Honda said I owed the final lease payment....that Fred Anderson Honda was supposed to pay off on my behalf!!! Not a pleasant experience at all.......

Very nice staff, but the Asheville dealership was MUCH nicer, more helpful, etc…read more I bought a car at the beginning of August. But I've been traveling cross country. I had my license plate shipped to me. I asked them to put them on. I've never had a problem with the dealership putting them on. They were happy to put on the rear plate, but since my front plates , there is no screws in there they would've had to charge me. To drill the holes. That's beyond me. Sorry I think if you buy a new Mercedes and you're at a Mercedes dealership, they should be willing to take care of that without a charge so I got my back plates on. No front plate cause I didn't wanna pay an hourly charge to have someone do that. Again, I didn't buy the car there, but they still should be willing to put on my front plates. Even if it includes drilling some holes.

I typically don't write reviews, but I feel compelled to share my experience to help others…read moreconsidering this dealership. Unfortunately, the stigma of the "used car dealer mentality" still exists here. I contacted this dealership regarding a Certified Pre-Owned vehicle and negotiated back and forth with the sales representative. He consulted with his sales manager and came back with a revised, agreed-upon price. I accepted it and began the process of moving forward, including preparing to place a deposit. The total concession was only $2,000 off the sticker price, so nothing unreasonable. The following day, the sales representative called me and said, "I need to be honest--the other sales manager decided we are not going to honor what we agreed to. The car has only been listed for nine days, so there's no deal." I have been in sales and sales leadership for over 30 years, and this type of behavior would never be acceptable in any reputable organization. When you give your word, you honor it. I asked that a manager or the general manager contact me to discuss my frustration and what I believe to be dishonest sales practices. No one ever called me back, which speaks volumes about how little customer experience matters here. After reading the existing reviews, I should have known better. When you see consistent negative feedback, it's usually telling you something. I gave them the benefit of the doubt--and unfortunately, the reviews were accurate. I would gladly drive two hours to another South Carolina dealership, or even into North Carolina, to work with professionals who value integrity and customer trust. Pretty sad, Carlton. Without happy clients, you won't have a successful dealership.

They are great until you actually purchase the car with issues that are not disclosed. They…read moregaslight you into thinking you are covered fully and will not need to come out of pocket at all and make sure to give you very vague info. Up until the car is in the shop and it's time to pay up. I drove off the lot and had a check engine light come on same day. The car ended up needing a new engine lol. Of course after a month of back and forth with customer relations and Silver Rock and it being in and out of multiple repair facilities. They expect me to come out if pocket for said repair. Avoid taking the gamble if possible!

Had to back into finding out the vehicle had two accidents. The employees are definitely on the…read moreclock when interacting with the customers

I would give zero stars if possible…read more.. I bought a 2006 nissian murano with 101,000 miles on it, in February from them. (yes I know it's an '06 my prior car was on '06 and had 0 issues) I had it inspected and showed them the work that was quoted to me, they went down 1,000 on the asking price. I have now spent almost $3,000 on repairs on this hunk of junk they sold me. They claim they will do repairs for half the price, when I needed the new tires and alignment (one of the repairs I told them needed to be done at purchasing) they quoted me the same price as another place but I would have had to leave my car with the for most of the day, where I was able to just sit and wait approx 1 hour at the other place. So they clearly lie about their cheaper repairs. With in less than a month of purchasing the vehicle I returned in literal tears of frustration and was completely blown off by the woman who works there as well as the mechanic. NOTHING was done to help when I gave them the fair chance to do something about this. (I also called when the owner left a reply on my google review giving me a number to " contact him directly" it was the stores generic number and he " wasn't there".) I fully believe they knew what they were doing mainly bc I told them about specific problems I noticed and my mechanic notice and they denied the problems. If you leave a bad review they will be snarky in their reply and act like they did nothing wrong instead of owning up to the "mistake" and try to fix them. I put mistakes in quotes bc we are all human, things happen. But this was clearly intentional on their part at this point. I will never purchase another vehicle from them! BUYER BEWARE!!!!!!!!

Sadly, this experience is not rare for me. As long as I can remember, I've never purchased a used…read morecar that didn't have at least some problems, but when you sell a car that is knowingly a car with extra problems and don't report it to a potential buyer, then that is a crime, pure and simple. Well, at least, it should be. But, of course, in the United States, if you don't have an army of lawyers to help you, then you're just plain screwed. I bought a 2015 Mercedes with high mileage, but it looked okay. It had minor damage to it, but it didn't show. However, when I took it in for inspection, I discovered that there was a plethora of issues, primarily the serpentine belt, which was cracked and splitting, and ready to snap (saw the photos), as well as the guide pulley and tensioner needing replacement. Moreover, the thermostat and drain need replacing, and are the cause of the engine light constantly coming on. When I addressed this to the people at 10K, they were polite and said that it was likely just a loose wire. But, according to the mechanics at ________ , they told me that not only was this a common issue, but that it was easy to detect if you had the proper equipment. In addition to this, the engine light had likely been turned off on several occasions before it was sold, in order to hide any possible defect. Now, I get it. Used car salespeople have to hide certain information, or they won't sell the car. Even if it's junk, and they know it, they will sell it to you anyway. So here's the thing: If you see the car, and they give you a song and dance about it, while at the same time it's "Buy As Is", then ask to take it to another mechanic to give it a look-over. If they say no, then simply walk away. Go elsewhere because that won't work in your best interest, and it will cost you down the road. (I didn't do this, now I owe $4,787, not including the forward struts, sway bar links, and four tires, which will come to another $2,200). In the end, just take your time and look around. Don't rush, and if you have access to a seasoned mechanic who can look it over first, then by all means, pay the guy or gal for their time, and be grateful. Boy, do I miss my Dad! Bottom line, if a dealer knows that a car has problems and needs parts replaced, or if the car in question is faulty and shouldn't be sold in the first place until it's fully repaired, and he sells it...he is not honest. Don't fall for it. Don't be a victim like me.

Highly recommend Junior. He is an amazing sales person. He wasn't pushy at all and was very kind…read more He did everything he could to help us and was very patient with me as I was very indecisive about which car I wanted. It means a lot to have someone that is honest when you are purchasing a car and he was very genuine. At no point did he try to push us for a sale or mislead us in anyway. If any cars had any defects that he was aware of he was honest about that; versus a lot of places you go to with used cars will try to hide any defects for a sale. They have an extremely nice collection as we have been looking at their inventory over the last few weeks. I highly recommend keeping your eye out for vehicles here. The car that I purchased was extremely well-maintained and in excellent condition. We had checked Carmax prior and I can say none of the vehicles that they had were in near as pristine condition. They all had major defects and not once did anyone even attempt to help us. The cars here are very reasonably priced for the condition that they are in. I am elated with my new car! They also have a Charlotte location to which they can move inventory to and from which is very helpful and gives you a wider selection to choose from. Five stars!