Parts counter person Daniel Santore was friendly, professional, efficient, and very helpful when I…read moreneeded help. Good man on your great team! Thank you.

I've had a Mazda Protege for over 20 years. The best car I've ever had. I would recommend this car…read moredealership.

My family and I have bought several vehicles from Carmax over the past 20 years with no bad…read moreexperiences. My daughter recently bought a vehicle at Carmax in Greenville. A standout employee-- Sales Manager MEGAN-- assisted us in the process. Megan was knowledgeable, professional, patient, and personable, taking time to answer all our questions. A month later, we found one of the tires had a bubble on the sidewall, and I wanted to see if the problem was covered under our service plan. I got frustrated navigating the "AI Assist" system, call trees, etc. So I finally called Megan, who explained the tire problem is not something our plan covers. While the outcome was not what I was hoping for, I still have to say THANK YOU to Megan for being accessible, remembering us, patiently listening to my problem, and taking time to explain WHY it's not covered. Personal customer service from people like Megan is the reason we shop at Carmax!

In July 2026 I had a truck brought in from another state. The communication was terrible. I had…read moreto call the dealership (and talk to the AI bot) to ask were the truck was. It took 2 weeks to receive it. They did send me a couple of texts, but it was the same one over and over with the same information. Not helpful. When I learned the truck was in Greenville (not from a call from Carmax, but because I called myself), I made an appointment to see the truck. When I arrived, it seemed to be a complete surprise! Wow, she paid $500 for the delivery and waited 2 weeks! A phone call or a dedicated salesperson is what I expected, but I got a guy that was waiting on 2 or 3 other people. We were at the dealership for FAR too long. The truck was not cleaned, we did that ourselves. Within 2 weeks, the battery light came on. I had the battery replaced at my expense, sent in the receipt the next day 8/19. I have emailed Katlin, no response. I have called several times. Finally, I got Katlin on the phone and apparently, no one has done anything about the reimbursement. Another 2 or 4 weeks to wait? A company this big should step up the customer service, especially when someone pays to have the vehicle shipped. It's probably going to be a sale at that point. Not impressed.

I do not have an issue with the Civic I had.., I was just uncomfortable with the ride and how low…read moreit was. I had brought this up in the service department the last time I was in. Apparently it got to the sales team and they reached out to see what I wanted to do..., which hey.., they do want to sell cars so I do applaud them for reaching out the way they did. I decided with some help from my salesman that I would try to get into another car in hopes that I would be more comfortable. I am very fortunate and lucky with going to Fred Anderson Honda because I did get a new 2026 CR-V EX. I am much more comfortable and my loan terms are even better than the Civics.

I'm so pleased with Fred Anderson Honda! Just took my new CRV in for service and was treated with…read morerespect. All services were explained and they even provided a video of the steps they were taking to make certain my car was well-maintained. The waiting room is light and airy, clean, and comfortable. The staff is friendly and cordial. I'm quite pleased with my new car AND the competent staff at Fred Anderson Honda.

Very friendly environment . Sales staff and management greet you at the door. I felt like family…read moreduring my car purchase! 10/10!

Amazing people here! Always so helpful! And the best prices around! Go buy your next new or used…read morecar at Fred Anderson Honda. You will not be disappointed!

Very nice staff, but the Asheville dealership was MUCH nicer, more helpful, etc…read more I bought a car at the beginning of August. But I've been traveling cross country. I had my license plate shipped to me. I asked them to put them on. I've never had a problem with the dealership putting them on. They were happy to put on the rear plate, but since my front plates , there is no screws in there they would've had to charge me. To drill the holes. That's beyond me. Sorry I think if you buy a new Mercedes and you're at a Mercedes dealership, they should be willing to take care of that without a charge so I got my back plates on. No front plate cause I didn't wanna pay an hourly charge to have someone do that. Again, I didn't buy the car there, but they still should be willing to put on my front plates. Even if it includes drilling some holes.

Been an owner of Mercedes Benz vehicles for over a decade now and primarily get service done at…read moreMercedes dealerships. In New Hampshire service is top notch. No fast forward to moving to South Carolina and that couldn't be further from the truth. Need a service A completed, cool all the Dealership, quote me $529. Little high for a service A but ok no big deal. I tell them I replaced my batter not at a Mercedes dealership and need it registered, they say they can't touch it because it's not a Mercedes Benz battery. Never heard that before so already not starting off well. Then I tell them I replaced it because of a couple errors I was getting and need those cleared just to see if the battery did fix the issue, again they say that can't do that. Keep in mind they are going to be on that page already as they have to CLEAR my service A indicator. Awful service, awful customer service. If I could give no stars I would. Would not recommend the service department at all.

They are great until you actually purchase the car with issues that are not disclosed. They…read moregaslight you into thinking you are covered fully and will not need to come out of pocket at all and make sure to give you very vague info. Up until the car is in the shop and it's time to pay up. I drove off the lot and had a check engine light come on same day. The car ended up needing a new engine lol. Of course after a month of back and forth with customer relations and Silver Rock and it being in and out of multiple repair facilities. They expect me to come out if pocket for said repair. Avoid taking the gamble if possible!

Had to back into finding out the vehicle had two accidents. The employees are definitely on the…read moreclock when interacting with the customers

I was in a bad spot and 10K Auto knew it - I was from out-of-state with a truck that was totaled…read more They were in position to take advantage of my situation if they so desired. I purposely waited a couple months before writing this review because I wanted to leave time for the car I bought to prove itself trustworthy, which it has. 10K Auto did right by me when they didn't have to. This car has been great. I'm very pleasantly surprised.

I would give zero stars if possible…read more.. I bought a 2006 nissian murano with 101,000 miles on it, in February from them. (yes I know it's an '06 my prior car was on '06 and had 0 issues) I had it inspected and showed them the work that was quoted to me, they went down 1,000 on the asking price. I have now spent almost $3,000 on repairs on this hunk of junk they sold me. They claim they will do repairs for half the price, when I needed the new tires and alignment (one of the repairs I told them needed to be done at purchasing) they quoted me the same price as another place but I would have had to leave my car with the for most of the day, where I was able to just sit and wait approx 1 hour at the other place. So they clearly lie about their cheaper repairs. With in less than a month of purchasing the vehicle I returned in literal tears of frustration and was completely blown off by the woman who works there as well as the mechanic. NOTHING was done to help when I gave them the fair chance to do something about this. (I also called when the owner left a reply on my google review giving me a number to " contact him directly" it was the stores generic number and he " wasn't there".) I fully believe they knew what they were doing mainly bc I told them about specific problems I noticed and my mechanic notice and they denied the problems. If you leave a bad review they will be snarky in their reply and act like they did nothing wrong instead of owning up to the "mistake" and try to fix them. I put mistakes in quotes bc we are all human, things happen. But this was clearly intentional on their part at this point. I will never purchase another vehicle from them! BUYER BEWARE!!!!!!!!

Highly recommend Junior. He is an amazing sales person. He wasn't pushy at all and was very kind…read more He did everything he could to help us and was very patient with me as I was very indecisive about which car I wanted. It means a lot to have someone that is honest when you are purchasing a car and he was very genuine. At no point did he try to push us for a sale or mislead us in anyway. If any cars had any defects that he was aware of he was honest about that; versus a lot of places you go to with used cars will try to hide any defects for a sale. They have an extremely nice collection as we have been looking at their inventory over the last few weeks. I highly recommend keeping your eye out for vehicles here. The car that I purchased was extremely well-maintained and in excellent condition. We had checked Carmax prior and I can say none of the vehicles that they had were in near as pristine condition. They all had major defects and not once did anyone even attempt to help us. The cars here are very reasonably priced for the condition that they are in. I am elated with my new car! They also have a Charlotte location to which they can move inventory to and from which is very helpful and gives you a wider selection to choose from. Five stars!