I followed my wife here as she got an online offer to sell her car. When Carmax discovered that her 2022 CRV only had fifteen thousand miles they made her an immediate offer. So far this place has been super accommodating and everything is proceeding as planned. Everything is seamless . No wondering which way to go. I'm really impressed with the onsite inventory. This is the most vehicles on a single (albeit very large) lot that i've ever seen. This is a five star experience with a five star company. read more

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We requested the transfer of a dodge durango to greenville sc. Upon its arrival we went to look at it & scheduled to come back for test drive the next day at which time we had planned to purchase. Due to work commitment & family emergency, we needed to re-schedule test drive. We texted "Trevor" who had been communicating with us & no response. After texting for 2 days, we finally got a response that they sold it!!!! No one communicated Nothing Which is very unfortunate for them because this was the first of 3 vehicles we had planned to purchase from them We had amazing experience at Car Max Knoxville in the past This was not that Luckily we had not paid to transfer Do not pay to transfer anything here And don't waste your time unless you are ready to buy on the spot They don't care about people only about sales We will not be returning read more

We bought the car. Make sure if you are writing a check to fund your bank account ahead of time as they do require cell phone log in to give proof of funds and those funds need to be in your checking account. The wide variety on the lot allows for a good shopping around experience and comparing different makes and models or styles. The no haggle price does make it easier to select as well. We have bought several cars here over the years and had a positive experience each time. read more

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This is going to be long, but it's important. Everyone needs to understand the danger of purchasing a vehicle from CarMax Greenville. I purchased my car from them on September 11th for a total of $18,762, which included a $17,762 lien check from my credit union and a $1,000 down payment out of pocket. The very next day, September 12th, I took it through a car wash and discovered a massive leak pouring through the panoramic sunroof. What's unbelievable is that CarMax told me they had just washed the car before I drove it off the lot. Somehow they didn't notice the water flooding through the roof then. When I called to report it, I was told the service department doesn't operate on weekends and that the soonest I could bring it back was Monday, September 15th. So I did. That was the last time I saw my car. CarMax cashed my check immediately, but my vehicle has now been sitting in their back lot for 35 days while I continue to make monthly payments for a car I can't drive. From day one, this has been an exhausting cycle of excuses and delays. Their well-advertised "125-point inspection" somehow missed a failed sunroof and severe water damage that required a full replacement. I was told the repair would be quick, yet every update since has been the same story. They are waiting on "one more part," always conveniently backordered with at least a week's shipping delay. For a while, I received daily emails from their Service Consultant, Kyle. They were never real updates, just quick notes to remind me that nothing had changed. Eventually even those stopped. It wasn't until I threatened to file complaints with the South Carolina Department of Consumer Affairs and the Better Business Bureau that anyone from management or corporate bothered to reach out. And now that I have, communication has completely stopped again. It feels like they've decided to ignore me while my car sits forgotten behind the building. What makes this worse is that I chose CarMax because I believed their reputation meant something. I paid more than I intended because I trusted that I was buying reliability and peace of mind. Instead, I'm paying for a car I've driven twice and haven't had in over a month. They took my money and pushed my car aside like it was no longer their problem. There is no urgency, no accountability, and no integrity. CarMax Greenville is not the transparent, customer-focused company they claim to be. Behind the friendly salespeople and polished marketing, they operate no differently than the sketchy used car lots they claim to be better than. CarMax Greenville sold me a defective car, ignored their own inspection promises, failed to repair it in a reasonable timeframe, and treated me like an inconvenience the moment the sale was final. If you value your time, your money, and your sanity, do not buy from them. They are not a trustworthy company. They are the problem. Today is October 20th, and my car is still sitting at CarMax Greenville's service lot where I left it over a month ago. I'll update this review if and when they ever release my vehicle back to me, but based on how things have gone so far, I doubt that day will ever come. read more

CarMax - Used Car Dealers Near Me - Greenville, South Carolina

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My motor on my car blew up 3 days after I bought it. They first car was an Aldi and while I was waiting to get it a salesman told me that he would not purchase an Adi, so I took that back. Then I got an infinity and motor blew up 3 days later. 3RD attempt it took me 3 weeks to get Palisade when they said they were going to expedite it here, that was not done. Now I'm working with service department and can't ever get in contact with them to get the things that I have found wrong fixed. Never again!---Greenville Carmax. read more

I am sad the say after around 20 years of doing business with this company our experience with the Greenville store and follow up with corporate leaves us walking away from ever doing business with Carmax again. We've bought 8 plus cars from them and sold 4-5 to them over the years. They have gone way downhill and have zero integrity. It really is disappointing to see another company that was once great loose their way. read more

johnathan silos was great he helped me with everything i had to work so he got everything done an all i had to do was go sign pspers an pick car up i was only thrre like 20 min im happy with car an service of johnathan id never go anywhere else to buy a car read more

Their cars are mainly sent to sales by other dealerships that don't want them. There is a good chance you are buying someone else's problem.

Received an online price to sell a vehicle to carmax we were happy with. We then waited well over an hour for them to perform their inspections for them to come back with an offer that was nearly half of the online offer, with no explanation for the discrepancy. Major waste of time that could have been avoided if they gave an accurate quote in the first place. read more

I had an incredibly easy and great experience at the CarMax on Laurens Road in Greenville SC. I worked with Cristian who was a fantastic salesperson. Very patient and thorough. He ensured my experience was quick and easy and ensured I had all of the things out of my old vehicle. I found the test drive process of 20 minutes solo without a sales person as a great improvement from the old way they did it. I also sold my car which was an easy process. I did find the appraisal on the low side based on what I submitted on line which was disappointing. My advice is to shop around before you sell but overall a great experience and do yourself a favor and ask for Cristian if you are going to the Laurens road location in Greenville SC to shop for a car. read more

I'm absolutely appalled of behaviors of this company trying to sell a car to them with a offer by them rude and totally unprofessional disrespectful and plain dismissive attitude.. I would never buy or do business with such people again . If there this shady on buying a car they wanted how are they selling a car .. sad to I totally disappointed I was possibly return to do biz again buy a car in future for my son .. now I'd never recommend them .. though online and others not connected to this store is wonderful and delightful people and customer service.. this store needs some serious behavioral changes towards customers and professionalism .. read more

Just sold them my second vehicle. Very fair price and the process is very easy. They honored the online estimate. Definitely consider CarMax when selling your vehicle. Kevin helped us and he was great to work with. read more

I am so disappointed in this company, it's way too much to write. 30 days with my new car and it has been a roller coaster, I am getting my lawyer involved at this point. read more

The service dept is of little help. I was told 2 to 3 weeks to be seen by their dept. The car had been in my possession for less than 3 weeks, I was sent to a local Good Year dealer that kept the car for about 5 hours, they claimed no issues, yet, engine light was on, car was miss firing, jumping and trying to stall out at red lights. I was called next day and told to take it to Ford Dealership. Now I can't get the Car Max service manager on the phone nor has he returned my calls. To authorize the charges, communications are terrible. No registration or Tag has been mailed to my home at this time! Can't reach the business dept either. Don't leave a message. No one returns the calls. Terrible customer service. Try another dealership before you buy there! If aggravation and frustration is your thing, then you will love CarMax. read more

BEWARE. I've purchased cars from a couple CarMax locations and I like them, but this specific location will be the reason I'll never do business with CarMax again. Walking around their lot you can clearly see they don't even care enough to wash their cars. The interiors are filthy and they don't even try. DO NOT buy the warranty. The company they do business with (MaxCare or something like that) will NOT repair any issues that come up unless they are small. The O2 sensor kept going out on my van (had it replaced 4 or 5 times) and you'd think that would be enough for them to check into it a bit further.... nope. For larger problems they will argue with you and ultimately not avoid repairing it. If you buy a car at THIS specific CarMax, you have a good chance of getting screwed. Double check everything - or better yet, drive to the next closest one. read more

They, like most dealerships, will try to sell you a vehicle you cannot afford. You can rest assured it won't be a lemon, but it will be serviced by them poorly. The car I got from them had a nut/bolt break off when my mechanic attempted to remove the tire for break service... Bc it was WAY over torqued, it broke clean off at the base. It was a reliable car, bc of the brand it was, but the servicing they did was clearly shoddy at best. They also couldn't tell me why my check engine light would come on randomly. Not to mention I was told my oil and brakes were new when purchased, they werw definitely not. Clearly the brakes had never been changed by CarMax as they looked incredibly worn and old. My brakes had to be changed within a couple months of purchasing. Mind you, I took it up there the same month I bought it to insist they check out my brakes due to INSANELY loud squealing. They counter insisted they were new and that new brakes just squeak... Clear to me that wasn't the case as when they were on the verge of giving out a month after that they were definitely very old. The oil was the same deal, same timing. Mechanic told me my car was about to blow up on me had I not come to him. Mind you the mechanic was doing this work for free, a family friend thank god, so this wasn't to get a buck out of me. The car was not only unaffordable but absolutely broke me financially to pay for. Worth mentioning they sold me my vehicle for quadruple the worth of it. I've been paying for a year and still owe more than triple what it's worth. I only reluctantly went through with it bc the alternative was lose my job due to transportation. I was in a corner, no other choice... They clearly could see this and preyed on it. They pushed to sell me extra coverage care for things insurance didn't cover, which can be incredibly useful! However, I couldn't afford it without that extra money tacked on - nevertheless I was pushed for it. This coverage will cover an engine... But not brakes or oil or anything you'd think it would actually. Overall, I had an INCREDIBLY disappointing and credit ruining experience with CarMax. I cannot recommend not going with them enough. While I'm at it though stay away from Greenville Family Auto, you'll have a worse time with them. They'll sell you a lemon and choke you financially, setting you up to be unable to walk away when the repairs become too much. Not only will it be a lemon they sell you but likely a death trap. My previous roommate was nearly killed not once, but multiple times by carS from family auto Greenville. Made a point to capitalize the "s" bc it was more than 2 cars. To wrap up, buy used from an individual and probably get a clean bill of health from a trusted mechanic before signing. Car salesmen are scam artists. Going with CarMax caused me to have to relinquish my car a year later and destroy my credit. This also happened to a friend of mine a year ago :) Stay away if you know what's good for you. read more

These people will sell you a lemon of a car. They have no qualms selling a car that will have from the start transmission issues. The best part is when their mechanic looks at you like an idiot. They sold me a car that I haven't paid off yet but have already dumped loads of money into the transmission, the radiator and the ignition. Forget CarMax, they don't care about you anymore. Idk where to do go but it's not them. read more

This location accidentally gave a copy of my name, address, phone number, social security number and other information to another customer. They never realized their error, ironically I signed something acknowledging that CarMax won't ever sell/trade my information - I guess that didn't include giving it away!?! read more

Carmax I have purchased a few vehicles from Carmax. A couple were in Colorado, one in North Carolina, and unfortunately one in South Carolina.... I don't know where the disconnect is but the Greenville location is the worst dealership I have ever dealt with. It started with a laundry list of items that needed to be fixed that I had found on my test drive. The sales associate told me that everything would be taken care of no problem, so I purchased the vehicle and waited for my phone call from the service center to get things taken care of. I waited a week and didn't hear anything so I gave them a call. I was given an appointment time and was told that since I didn't purchase their B.S extended warranty, I would not be offered a loaner vehicle even though they had planned on keeping my car for a few days. I had to finally speak to a manager to get a car lined up so I can actually get to work while they fixed the car. They gave me a call a couple days after and gave me a whole game plan of what they were going to do to fix the issues. They had my car for 3 weeks while they ordered the wrong parts a couple different times and during that three weeks I did not receive a single call, no update, no hey we messed up on an order, nothing. I finally got ahold of them and they told me to come pick it up. I came by and picked it up to shortly find out that at least 5 of the issues that I was having had not been addressed. I called back and they told me to bring it back in. I was told when I came back that it would only take an hour or so. I sat in the waiting room as I was watching traffic build up on i85. The service advisor, Bobby that I had the misfortune of dealing with came out to tell me that everything was completed except for the touch up paint but they would have to keep it for another couple days. I told him I had to get something out of the car so I got the keys and went out to grab my laptop and out of curiosity did walk around of the car to see what all was done. Not a single thing was done. Not only was it not touched but now I have a busted side view mirror that wasn't even on the list of issues that I was having. I walked back inside and asked him what had been completed where he once again lied to my face and said all of the work had been done. I asked to speak to the manager and he came out and I asked him again what had been done to the car and he lied to the manager and said that he watched the technician complete all the work on my car. I pulled out my phone and showed them both the pictures of everything still not completed. I also showed them the busted mirror. The manager came out and looked at the car and agreed with me that nothing had been done. They finally did a couple of the things on my list but to this day my steering wheel shakes on the highway terribly. I will not ever go back to this dealership and I hope that if anyone else does please make sure you know what you're getting yourself into. read more

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Got a 2016 mustang Ecoboost not even 3 months in 5 issues occur. Taken it to Carmax to be fixed and 1 of the 3 issues was fixed and they said all where fixed, didn't even drive it out of the lot and the same issues occurred waited a week and they still happened. After that wanted to schedule another appointment and then cylinder 4 misfire. Got it fixed and then took it to Carmax for the rest of the issues and it had been almost 4 weeks with no car. I didn't know it takes 3 weeks to get a part ordered to a dealership!? Also not to mention the lady said it takes a whole DAY to fix simple easy fixes anyone could do in less than a hour. Carmax sells lemons do not recommend at all read more

I would 100% leave zero stars if I could. Service was extremely unprofessional, Elijah was the worst to the point of making smart innuendos behind my back which my teenagers happen to see. We made an appointment to which we waited, only to find out they couldn't find the car we wanted to test drive. Turns out, the reason they couldn't find it was because someone was test driving it already. They would have known that if they would have had the car ready to be test drove before he called me back for my "appointment" which they knew we were interested in. Elijah was rude from the start. The experience was chaotic, stressful, and full of incompetence. To top it off, the prices are wayyy over their value. read more

Be careful when transferring a vehicle to your local Carmax based on the online pictures they provide. We had a car shipped in that looked so perfect that I had to ask the person doing the transfer if it was really that clean? I was assured it was. I expected to find imperfections and wear when seeing the car in person and the images online would have been best case, but the only thing I could say seeing this car was 'you've got to be kidding me'. Several large, sharp door dents, a 6-8'' crease in the passenger door that was obviously filled and painted (terrible body work) and scrapes that were poorly touched up everywhere. The interior was so dirty it looked like they didn't even attempt to clean it and was far more worn than advertised. We passed on even driving it at that point. The difference between online presentation and reality was almost humorous. Never again Carmax. . read more

Never in my life I was so pissed at a car dealership Jason t. Was hassling us to buy a car I told him I wanted to test drive it and he said we didnt have to because they give a 7 day return... I'll never go there again read more

We made an appointment for 330 to test drive a car. We hustled to get there on time, and arrived at 340. We checked in and then just waited and waited and waited. At 435 pm with another appointment to get to we left. Why schedule appointments? This was a complete waste of our time. read more

I would leave 0 stars if I could. My brother purchased a vehicle from here and carmax sold them a car that was over 4 times it's value. The car had everything possible go wrong with it and it goes back to the shop for MONTHS at a time. They try to rip you off and sell you cars that break down. NEVER BUY FROM HERE. read more

I purchased a car for the first time from Carmax. I thought that the peace of mind from the so called 100+ point inspection and certification would be a plus when looking at purchasing a used car. I love the car! I took it to my mechanic whom I have trusted for years. I paid to have them do their 120 point inspection. Their findings were shocking to me. The cabin air filter, engine filter, and transmission fluid were all "filthy" not just dirty. I was shocked only because of the simplicity of these items to be addressed and corrected. If these items were as such, then what type of "inspection" or certification is done? What major issues are overlooked? The other disturbing item was that my salesman specifically told me that if you buy from Carmax and you need a repair, they will give you a rental! For a single person this is a game changer. This sales pitch was actually what tipped me over to buying from Carmax. When I brought the car to the service department to address the filthy filters ( note-within the return the car time frame) I am told that Carmax does not give rentals. If I have the warranty, then if approved I get a rental! I did buy the warranty, but this is not what I was told. I did go get my salesman so the service manager could tell him the truth which I suspect he already knew. Finally, when I brought the car in, the Service manager told me it had to be here by 8 am but that it would take them until 2-3 to look at it. I was a "work in" even though the appointment was made almost 2weeks ago. I told him, I would wait because if this does not go well today, I would be returning the car since I am within the 1500 mile return zone. Buyer beware! Carmax is not a special place to buy a used car. They are just as sneaky and underhanded as any dealer. In fact, Crown Nissan was head and shoulders above. Don't do as I did and pay a little more for the peace of mind that the Carmax experience is supposed to provide They are a below normal used car dealer. Btw. My initial appointment, they were 11/2 hours late to meet me. I eventually found my car on Edmunds that was able to be shipped free of charge to Carmax. That is why I ended up dealing with this dealer. Update: The service department corrected all oversights of basic maintenance that should be done on a used car before reselling. Cabin and engine filters, and transmission fluid changed. Kudos to the service department and they finished by 11am. 5 Stars to them! read more

Placed a car on hold to test drive. Also got pre approved for the car. When we arrived we test drive it sat down with the sales person just to find that they had just sold the vehicle that I had on hold. This is sorry business practice and I should have went by the what others were saying. read more

The process for purchasing a car through CarMax is really straight forward. I had done my research for what car I wanted ahead of time. The car was reserved for me a week in advance. Then I came in to test drive and purchase the car, all in one day! I can understand how frustrating the experience must have been for those who wrote a bad review for this CarMax. However, if you're simply looking to buy a used car in a streamlined process: do your research and come with all your paperwork ahead of time, you can have a great experience! read more

I have a 2015 Range Rover that needed the turbo replaced. I had forgotten about the warranty and had the work done and paid over $7000 for the turbo charger. I realized after the fact this is a covered expense and contacted MaxCare. They have yet to respond after I sent three emails requesting information about making a claim. After calling the phone number and sending the paperwork from Range Rover via email, I was told the claim was "too old" and wouldn't be reimbursed. That's not a very good way of doing business. read more

Not sure if it's CarMax as a whole but I would never recommend anyone to get a car from this location. I have had nothing but trouble since I purchased from serious car issues to issues with making my car payments. Customer service is awful and you will be rushed off the phone with no solution to your problem. read more

I been dealing with CarMax for 2weeks trying to get a car but all there really concerned with is a sale not the actual customer. I traveled back and forth to there store locations just to not be able to leave with the car at all time and effort wasted if u don't have A1 credit and white skin forget about getting a car from here u will be over charged by the racist banks high apr % they ran my credit multiple times for no reason just to still not be able to assist me properly waste of a good 2days of work read more

I purchased a 2018 low mileage Honda Ridgeline from the Greenville Branch. The truck was delivered there faster then anticipated. It took awhile for the title to arrive. The salesman Paul was helpful in going over all the details of the vehicle history and the fees. Every thing was fairly uneventful until I needed to complete the transaction. It took over an hour and a half to get someone from the business office to be available to finalize the paperwork. Instead of making an appointment- they sell so many cars at this location people are lined up trying to give them money . They just make you wait and wait and wait - to hand them a check for $31,000! In addition someone really dropped the ball as my truck was delivered without a working jack- fortunately I checked for one when the car was finally ready for my departure- after waiting for an hour and a half- THEN I needed to wait again when the salesman informed me he was taking my truck back to the shop to figure out how to take a jack out of another Honda and finally get it to my truck- so just be patient and wait some more. Don't expect personalized service- if you find the car you want at the price you want- great- just check for a working jack and spare and expect to wait. Your time is of absolutely zero importance to anyone at carmax and they could care less if you walk out- they are selling so many vehicles that individually we are unimportant to them. My truck had 28,000 miles and has proven to be in excellent condition so I have no experience with their service after the sale. read more

Took several hours to sell our vehicle. They lost the car during the wait. They were completely disorganized. I wish we saved ourselves the hassle and sold to a dealership. read more

They work with Kelly Blue Book. I got a cash offer on line for my car. Came here with it and walked out with a check. It's about 8% higher than the dealer. Very easy, very efficient, no hassle factor. Easy to try. Why not try? read more

Having purchased two other vehicles from carmax greenville, we assumed our third experience would be smooth. We had a minivan transferred up from Atlanta, and it arrived very quickly. Our issue occurred when the morning after taking it home I was not able to connect my phone or my daughter's headphones via the Bluetooth that was advertised in the listings. I brought van to carmax and they informed me that even though it was only 2 years old and the highest trim package, it did not in fact have Bluetooth. The service manager agreed to order and install unit as that was what the vehicle was advertised to include. This was back in JANUARY of 2018. I've since called and been told it's on order through big O dodge (back ordered). After 6 months I was incredibly frustrated and called big O to see what the status was on the part. Incredibly they told me there was a module available in North Carolina, but car max would not pay the extra 'transfer fees'. So we were still waiting for a back order item from Dodge USA......Unbelievable. Seven months later we are STILL waiting for something that the car we bought was advertised to have. Very unhappy with carmax to say the least. Check your add CAREFULLY to ensure this type of thing doesn't happen to you. read more

I have been here for 5 hrs. I went and told them i wanted on the list. I waited an hr & a half. they told me they didn't have me on the list but they would put me at the top and it would take 5 minutes. WE WAITED ANOTHER 30 MINUTES, nobody came to get us. Honestly, they just wasting your time at this point. I could've went somewhere else and got my car instantly. they're a joke. read more

Had a great experience with Rachel! She was extremely helpful over the phone before we met up with her the following week. We had a car transferred from NC & she was very clear and helpful. Everything went smooth & faster than we thought. We went home happy!! read more

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This review is solely for the service department, I was assisted by IVIE (wanted to make sure I spelled her name correctly) and not only was she friendly, and informative but she also went above and beyond to reach out to the shop that was located near me to set up an appointment for me.This was my second interaction with her on the phone and just like the first time she gave me exceptional customer service. It's stressful enough when car issues come up, but when you have someone that's willing to take their time to make sure you understand the process and answer every question that's the superstar to me! THANKS IVIE read more

I've purchased vehicles from CarMax on 4 different occasions, and each has been an outstanding experience. 2009 for a 2006 Altima SL 3.5 2011 for a 2010 Lancer ES 2016 for a 2012 Mustang GT 2018 for a 2015 Lancer GT The staff are good in the fact that they don't oversell, nor do they underproduce. They know how to hit the mark effectively and efficiently. I would only suggest that since a no haggle policy is in place; all lot cars have better interior/ exterior cosmetic work, and new battery replacement before sale. read more

The lousy experience I had here will keep me from returning forever. Their web site searches don't work very well after the initial input. I had to re-enter my search data each time I visited. I asked for help on a particular car, got a response but when I asked one more follow up question, I was ignored. Poor clientele service has consequences. read more