Today I went home from there on my own car. Huge choice of a new and used cars, professional…read moreservice. I definitely recommend this dealership.

I almost drove 400 miles because I thought a car was damage-free. However, in the walk-around…read morevideo, I saw damage. Then in other pictures, I saw a football-sized dent they had tried to pop out. Their answer was, "a small dent does not mean a vehicle was in an accident" and "I will be closing your inquiry. Take care!". Thankfully I didn't trust them and make the drive.

Let me start by saying this: I absolutely LOVE my Genesis GV70. After more than two years of…read moreownership, I still believe it is one of the best vehicles I have ever owned. This review is not about Genesis as a brand. In fact, Genesis USA Corporate has been outstanding. They have stayed in contact with me, followed up on my concerns, and have genuinely tried to help resolve the ongoing issues I've experienced with Genesis of Greer. They deserve recognition for their professionalism and customer care. Unfortunately, I cannot say the same about Genesis of Greer. Over the past two years, I have watched the dealership cycle through what feels like countless managers and service personnel. The turnover alone speaks volumes. Every time I call, it seems like I'm dealing with an entirely new team, and there is little to no consistency in communication. The service department has been, without question, the most frustrating dealership service experience I have ever had. Trying to schedule my 50,000-mile maintenance and a recall has taken weeks. I scheduled my appointment online more than two weeks in advance, made follow-up phone calls, discussed the required maintenance, and still ended up finding out that the recall part had not been ordered and my appointment needed to be rescheduled because they didn't have enough staff. Had I not called to confirm the appointment myself, I likely would have shown up only to discover this after taking time off work. Communication is simply lacking. It often feels like the right hand doesn't know what the left hand is doing. One of my biggest disappointments involves the Genesis Family Plan, which is heavily promoted as a benefit of owning a Genesis. The program advertises that customers with qualifying repairs over a certain amount receive a loaner vehicle. In my experience, it has felt more like an obstacle course than a customer benefit. Instead of helping customers utilize the program, I was left feeling like every effort was made to avoid providing what is advertised. Adding to that frustration, I also purchased the Genesis Car Care Service Plan, paying upfront for six years or 75,000 miles of maintenance, including oil changes. I was recently told the dealership no longer honors that plan and that I would now have to pay out of pocket for services I had already prepaid. There was no discussion about reimbursement or any attempt to make the situation right. Perhaps the most disappointing part of this entire experience has been the lack of leadership. Despite multiple requests, the Service Manager has never returned my phone calls. Ironically, the receptionist has been the one bright spot throughout this process. She has genuinely tried to help, followed up where she could, and has been far more responsive than the management team. This dealership has pushed me to my breaking point. When people compliment my GV70 and they do often I tell them exactly what I truly believe: Buy the Genesis. Just don't buy it from Genesis of Greer. I would gladly travel out of state for my next Genesis purchase if it meant receiving the level of customer service that should accompany a luxury vehicle. Genesis builds an exceptional automobile. Unfortunately, this dealership does not deliver the luxury ownership experience that should come with it. My hope is that Genesis Corporate continues evaluating this location because significant improvements are needed in leadership, communication, accountability, and customer service. Until then, I simply cannot recommend Genesis of Greer for sales or service.

I purchased a 2026 G70 brand new 3 months ago. The car is full of rattles from the sunroof to the…read moredoors, speakers, steering wheel. THE WHOLE CAR! I took it in for service which was a disaster from start to finish. The end result was its normal. The tech states he can hear it loud enough for Genesis to do anything about it. The steering wheel was compared to other G70 and they did the same noise. The speakers and doors rattles like crazy. The sunroof sounds like there is a constant chattering in the ceiling the whole time you drive. So with music on it rattles in the doors. with music off the sunroof will torture you. No matter what it is the most miserably car you could own. I am being treated as if I'm crazy in the situation like I should just live with the noises. There other option is I can trade it in but get less than $10k of what I paid 3 months ago. I shouldn't have to spend more money with a company that did fix my problems to likely have more issue with the next just to be told its normal. I have 33 months left on this awful lease of a car. So if you enjoy being tortured your whole drive with constant noises and rattles then the G70 is the perfect car. Otherwise DO NOT BUY! I wanted to love this car and my only fix on my end is to stuff something between the glass and headliner to just peacefully drive it. for $56k the car should not be doing this before the first oil change. I want some type of resolution to the problem. being shafted on the trade isnt the solution though. So until I have one we will continue to fight the issue weather that means lemon law or putting me in another G70 either way I want this fixed and made right. So again DO NOT BUY ANY GENESIS from my personal experience. They will not treat you with any sense or take it serious but they will sell you another car to make another dollar. My BBB complaint has been filed. Waiting for someone to reach out to see what my next step is going to be.

Very helpful and professional staff! John went above and beyond in assisting to find and order a…read morepart for one of our company vehicles. Great prices, too. Highly recommend! Thanks!

Called Brian about a muffler situation. I drove up and he was waiting to help me out. Dropped off…read morethe car the next day and it was ready by 4. Super responsive and quality is amazing. This is the muffler place.

Called them on Tuesday to do a muffler delete and he told me to bring it in the next day in witch…read morehe took my car to right into the shop and got to work. When he put it up on the lift he immediately got to work and was showing difrent exhaust tips that would look good. All in all the service was done in about 30 minutes he was very respectful and I would 10 out of 10 recommend This place to everyone who needs exhaust work done -GREAT SERVICE-