Had a fantastic experience with the sales team at Fred Anderson Hyundai. We updated our 2024 Santa…read moreCruz for the 2026 Limited and we got a great deal and made some new friends in n dealing with the sales team.

I brought my car in on 3/24 for an oil change and inspection and the experience was extremely…read morefrustrating. The service department told US there was no history or information on the services provided, no paperwork, and my husband had to locate my vehicle on their lot, which caused unnecessary delays and confusion. What made it worse was how the situation was handled. Instead of taking responsibility, the staff were dismissive and unhelpful when I tried to get answers. I felt like I was being brushed off rather than assisted. This resulted in an inconvenience and the loss of business from loyal customers. As of now, the issue is resolved but the lack of professionalism and accountability is concerning. I would not recommend this service department based on my experience.

I recently visited Fred Anderson Toyota of Greer while shopping for a used Prius and had a mixed…read moreexperience. The staff were polite and respectful, but there were several issues with transparency and communication that made the process frustrating. Initially, I was sent photos of a different (new) vehicle than the used one listed online, and I noticed the VINs didn't match. I pointed this out, but it wasn't corrected until I was already in talks about pricing. After negotiating what seemed to be a fair price, I began my more than 2-hour drive to the dealership. About 20 minutes into the drive, I was informed that the vehicle in question was not the Limited trim but an LE--explaining a $6,000 price difference. At that point, they offered to discount a new Limited model by a few thousand dollars, saying the price difference between it and the used one would be around $3,000. That sounded reasonable--until I arrived and saw that the discount hadn't really been applied in a meaningful way. I also inquired about the college graduate incentive, and again, the total financed amount remained unchanged. It felt like discounts were being mentioned but not truly reflected in the numbers. My final MSRP ended up being about $37,000 before trade-in and down payment--higher than expected based on our conversations. To add some irony, the dealership advertises a 3-day, 150-mile return policy, which barely covers my round trip to the dealership. It's a nice gesture, but not very practical for out-of-town buyers like me. I did end up getting the car I wanted--although it wasn't fully loaded--and I'm happy with it overall. Still, I wish the process had been more upfront and accurate from the start. If you're shopping here, I'd recommend double-checking all the details before making the drive

The experience we had at Toyota of Greer makes me never want to go back to a dealership again. The…read moresalesman was WAY too pushy, and would not accept no as an answer. We had been very clear in our intentions of our visit--to test drive a 4Runner so we could get the feel of how they drive. He then proceeded to run the numbers on the vehicle we test drove which we had told him several times we were not interested in purchasing. We did not feel heard whatsoever, and then he proceeded to come and knock on our car door once we had left the dealership to try to get us to come back inside and lease a 2026. We had been very blunt about our budget, and I wanted nothing more than to get out of there as quick as possible. I will NEVER be returning to Toyota of Greer, and I think the company needs to think about who they're actually hiring to represent them--very unimpressive.

the only reason i leaving a two is because the salesman was new, or it would have been a one. they…read moresend me a letter wanting to buy my truck and offered me 10% above market price, but when i got there they offer me 5,000 below market price they lie to me. I guess the mangers think we are a stupid and we are thinking they are going to be honest and just fall for there bulls--t. but what i finding out is they are just a bunch of thieves trying to still your money. The managers see you come and just see how much they can get out of you and the salesman are just a messenger boy.. why can they just be honest and up front instead of a bunch of thief's and liars.they send me a letter wanting to buy my truck and offered me 10% above market price, but when i got there they offer me 5,000 below market price they lie to me. I guess the mangers think I had not done my homework on my truck, and they are going to be honest and just fall for there bulls--t. but what i finding out is they are just a bunch of thieves trying to still your money. The managers see you come and just see how much they can get out of you and the salesman are just a messenger boy.. why they just be honest and up front instead of a bunch of thief's and liars.

I brought my vehicle in for a tire replacement and had a very disappointing experience. After the…read moretire was replaced, I noticed that one of my rims had been damaged during service. When I brought the issue to the attention of Cole Pittman, my service advisor, he asked me to return to the dealership so that he could take pictures. He requested some time to review the issue and assured me that the issue would be resolved. When we called him back to check on the resolution, he retracted his statement and told me that there is no offer to repair because he noticed damage on the other tire rims that were not serviced. With the issue not resolved, my husband requested to a phone call from the general manager. Cole agreed to have the general manager call after stating that the general manager would provide the exact same service results as he had. We never received a call from the general manager, as requested. We did later receive a phone call from Tyler, a service manager, who also stated that the damage was present before the vehicle arrived. I disagree with that assessment, as the rim was not damaged beforehand. The service manager then stated that he had a before and after repair video that he was willing to send us; however the video was never sent. We called him several times to request a copy of the video and each time he hung the phone up on us, showing a lack of professionalism. He also stated that because the shop is privately owned, under no authority of corporate governance, that he will not take responsibility for the damage or repair it. I understand that mistakes can happen but I am very disappointed by the lack of accountability, poor customer service, and overall how this situation was handled. I expected better customer service and more transparency from a "certified service center". Especially after paying over $400 for one tire replacement. Of course, I will never use this service center or dealership again. If I could provide a zero star rating, I absolutely would. Also, I would not recommend this service center or dealership to anyone based on my experience.

We went to the dealership Saturday afternoon.  We found a truck that she liked. It was just what…read moreshe wanted.  The Finance manager (I forget his name) convinced us to hang around and talk and see what we could work out.  I explained my needs and the budget in which I was working.  He felt confident we could come to an agreement.  I gave our sales guy BJ (really good guy, he has done nothing wrong here) our info, he pulled my credit score (was no secret I explained my credit score to start with.. there were no surprises).   After waiting for more than half an hour (we had already expressed we were short on time) The finance manager comes back to talk with us. He explains that he will send my information to SC State Credit Union to see about a loan for me.  He explains he uses them regularly, and they financed him and his contact there, Carol, was great.  I said go ahead and if we can get numbers back where we like them (I already knew where things needed to be and felt confident we could make a deal) that I would be up there LAST night to work out the minor details and buy a vehicle from your dealership.  He had asked that I call Carol to go on and give her permission to run my credit- which I did Monday morning.  She emailed me back that she had not received my information.   I texted our sales guy BJ who said he was sorry that the information didn't get sent over yesterday but assured me it would sent over shortly. It finally was but no surprise they weren't able to approve me. I texted our sales guy back and let him know but I was still interested in doing business. He said great. Nothing else that day. Nothing Wednesday until around 530 when the finance manager called while I was still at work asking if I was still interested and to let him know (this is the opposite of what the sales guy had said which was he was working on me). I text him back letting him know I definitely still am interested. I hear nothing until around noon when I get a call from him. Through the conversation he makes it clear he hasn't even looked at my stuff as he says he has to reacclimate himself with it. He encouraged me to put my fiancee on the app to see if that would help and he would know within 10 minutes...so we give her information and he says he will let us know soon... 3 hours passed... Nothing... So we went and bought a truck somewhere else... For a dealership that claims to want my business they were not aggressive and seemed to not care about my business at all. Oh well. Their loss.

I haven't purchased a car from this dealership yet, but they're absolutely at the top of my list…read morefor the future! They've consistently shown up for teachers in our community, giving back in incredible ways. Seriously--how many companies do you know that have invested thousands of dollars to support educators? That kind of generosity speaks volumes. When it's time for your next vehicle, make sure you check them out. Go see them--you won't regret it!

Amy and Caleb were awesome handling both of the new cars I purchased this year from them. They were…read moreboth very helpful and kept me well informed of what was going on with both purchases. I've never been to a car dealership where I actually felt like the sales people were actually wanting to help me instead of just selling me a car until now. I live in Virginia and was able to order both cars through their website, and was able to coordinate ordering accessories through email. Both Amy and Caleb give me courtesy calls to keep me posted on the status and delivery dates. Thank you for the amazing customer service and communication. The level of professionalism and genuine hospitality I received made me feel very welcome-like I was actually a valued customer. I will gladly make the trip to Dick Brooks Honda for future car purchases. THANK YOU AMY, CALEB & ROWINA FOR MAKING EVERYTHING SO EASY, AND THANK YOU TO DICK BROOKS HONDA FOR RUNNING AN EXCELLENT DEALERSHIP!

I've used this dealership for the service on two vehicles in my family- a 2018 Ridgeline and a 2019…read moreHR-V-for several years. The HR-V was purchased there. I will never set foot in their dealership again after the last experience I had there. They told me I needed to replace the front control arms on my Ridgeline because the bushings were torn. I took the vehicle to another shop who specializes in Honda, and they inspected the bushings and found them all to be perfectly fine. They even took pictures showing their condition. Dick Brooks Honda wanted me to pay approximately $2000 for unnecessary work. I no longer trust Dick Brooks.

I wish I could give a zero, 1 star is too good for this place. Do not buy anything from them, if…read moreyou do you might as throw your money in the trash. My daughter bought a car from them and it spends more time on the side of the road than actual driving on the road. The only reason she is keeping it is because I cosigned and she doesn't want to mess up my credit. I feel bad for her because she has 3 small children and is constantly paying for repairs, on top of her trying to make her payments. I'm leaving out details out of respect for her, but she has receipts.

They have the worst customer service ever and are very rude. they say they will work with you if…read moreyou have to miss a payment or payments and that is lies. I was warned not to get a car from here but didn't listen .

Awesome Hummer selections! Salespersons would move heaven and earth so you could bring that Hummer…read morethat same day! What separates them from other dealerships is their terrific Service Department. I even got to use a brand new 2008 H3 as a loaner so me and my kids can have lunch when I had my H3 serviced. Oh, and I haven't even told you about their yearly dealership-sponsored off-road events...free of charge! Always looking forward to those every year. Kinda takes the sting away paying for ga$. Ha!