Once again Orkin has proven to be hard to deal with. For the second year in a row I have had to chase them down to come out and perform the inspection. I am the guy paying the bill and I have to do their legwork? Took the appointment day/time that they put out there. Of course it is a two hour window, and today, at the 2.25 hour mark I called them. They have no idea where the driver is, when he "might" be there, and can't get him to call back. They offered to set up another appointment, but why would I think they will be on time when they can't make it today? Have watched their service go down of the last handful of years. They have recommended thousands of dollars of work, but have never offered to leave anything in writing, which kinda makes me wonder. This may well be the last year that I deal with them. read more

I got the Flea control service done on Thursday i.e. October 8th, the person on the phone and who carried out the service were great, very kind people. However, this was the situation as of October 11th I can still see new fleas hopping around daily. The service should have taken care of adult fleas, flea pupae, and flea eggs. If you are charging $275 for a flea service, I would expect to not see any new fleas for a month. So, lets talk. read more

Orkin - Flea infestion - Pest Control Near Me - Virginia Beach, Virginia

Called for issues with mice. Came out and put a few sticky pads down. Signed a contract with them to get rid of them. A year later still have mice. Did almost nothing but put a bait station outside and few sticky pads around house. Sprayed around house to keep insect away which did help with spiders but had to cancel after a year since wasn't helping with mice. read more

First off I didn't call the shop directly. I called the 1800 line and got an appointment same day. I definitely feel like this was urgent and got an appointment in less than 30 minutes for same day for 12-2 on a Saturday and the guy arrived before 12:30 and was very nice. I was mowing my yard today and had to stop bc of a swarm of hornets. I looked up and they were building a small hive on the house. I called Orkin. They got me an appointment right away thank God and while we were in the house doing a walk around we found another hive in a spare bedroom I don't use. The Orkin techs theory is that one got in and flew under the door and started on a hive. I'm thankful we caught the nests in the building phase. read more

I had rats in my attic and Orkin charged me over $15k to resolve. Is it resolved? Who knows. They removed most of the stuff from the attic but left the abandoned ductwork, which they agreed to remove and never did. They even admitted that's a haven for rats. They refuse to come out and QC the work that was done. I've asked multiple times over the last few weeks, and they apologize but never actually come to QC. I signed up for the monthly pest control service. What a scam. They called me at 5:01pm on a Friday to tell me they're coming to my house first thing on Monday morning. I rearranged my whole schedule at the last minute to accommodate. They no-call no-showed, then later left a voicemail saying they'll be at my house between 4-6pm. I scrambled again with only an hour's notice to be home. Another no-call no-show. I am still owed this service and who knows when it will actually be done. Also still waiting on the QC for the $15k worth of work they supposedly did. Do not use this service. They will take your money and you'll never hear from them again. read more

Initially, we would've scored a 10. The customer service and knowledge seemed outstanding, and we did not see any roaches. We even decided to go with their termite control, genuinely believing they were looking out for us. Additionally, when researching a new pest control company, I noticed they had a good reputation with mice and rats. When we first moved in, there was a small rat issue, which we paid quite a bit of money to eradicate. My goal was to have a trustworthy, whole- home pest control company, so we chose Orkin. With the onboarding of a new pest control client, it is protocol to do an inspection. At some point, they left the crawl space door ajar. About a month ago, they sent a young man to do "an inspection." What caught me off guard at first, was that he breezed through the home and attic in minutes. I didn't see how he could possibly gather information from such a brief inspection, but decided to give him the benefit of the doubt since he was a professional. Afterwards, he goes beneath the house. He says that the crawlspace door was left open, and that there was rat activity that needed to be taken care of. When I told him that Orkin was our pest control company, and that they we're supposed to be monitoring the situation, I could tell he seemed confused, as if he had no idea they were our pest control company. He proceeded to show me photos with outrageous quotes on how to mitigate this "situation." At first, I was both livid and disgusted, because I couldn't believe we were back in the same boat. I had just spent a fortune to eradicate this issue a year prior...rip out insulation, pest control, new vapor barrier, moisture and fungus treatment, traps, poison- EVERYTHING. When I told him that, he seemed flustered. Luckily, I work for an HVAC company, and they were due to come that same day for an inspection, which includes the crawl space. Our technician, who also used to be in pest control, has certainly seen his share of attics and crawlspaces. He inspected the area thoroughly, and reported that there was no evidence of "activity." Furthermore, he showed me his pictures which debunked everything the young man from Orkin said. The nest was old (not even same color of insulation), the droppings were old and petrified, and the supposed "urine" was not urine at all. My husband also went under the house for at least 45 minutes, verifying what our HVAC tech reported. So, not only did Orkin leave the crawl space door open, fail to do an efficient inspection, neglect to provide pest preventative maintenance, AND try to take advantage of us, but there is more! We called, eventually spoke to a manager, Alex, who agreed with their shortcomings. That day, he sent out our regular technician to set traps. Alex assured us that he would speak to that technician after he was down there, and then call us back. Well, we never received that call. We called, and called again...still no call back. All we want is a whole-home pest control company who knows what they're doing and who we can trust. Like I said before, I am happy with what they have done with indoor pest prevention. If they (Alex) would follow through with fixing this situation as he first said he would; and if Orkin would provide honest and effective service, I would happily change my score. But as of now, they continue to send us a bill, but still have not reached out or even bothered to come check these traps. Nothing. It's completely absurd. read more

I've been using Orkin's services for two years. We've had the same tech, Kwaku Ansah. I like that we get the same tech because it helps build that relationship. Kwaku is very personable and always addresses all my questions with knowledge. My house backs up to a creek and thankfully with my services with Orkin I barely get any bugs in the house. We don't get any mosquitos, water bug, roaches etc. We do get a lot of ants but Orkin is able to address that. If needed they'll send out Orkin twice or more a month at no charge. Scheduling appointment is very easy. I can schedule it online or call the office. The price point for service is fairly competitive with other local companies and mom and pop pest control. Overall I recommend their services. read more

What a great bunch of folks. Morrise is our pest control guy and is first class. We trust him like family. Just had orkin guys come out to install insulation in the crawl space. They were superb, professional and courteous. This review is totally unsolicited and I am so happy with this orkin office! read more

I've had a quarterly pest control and yearly termite contract with Orkin for 8+ years. The Virginia Beach office has an excellent team of technicians. I'm very satisfied with the services they provide. I highly recommend Austin (Termite Inspection) and Dave (Pest Control) - they are the TOP technicians! Both are extremely professional & knowledgeable about their industry and genuinely care about their clients. Orkin is fortunate to have them on their team! read more

We've been an Orkin customer for 18 years for termite service at our current residence. Originally the bait stations were monitored monthly and I would get copies of the reports. Then they started monitoring quarterly and I received only about half of the reports. I was told they were being emailed. After 2 phone calls to the office to confirm my email address I gave up. I just had my annual termite inspection and asked about the monitoring frequency and was told they're only monitoring twice a year. Still never got any reports. Thought that was funny because I get and pay their invoices quarterly but can't get any feedback on the service they provide. Also a couple of years ago I started going up into the attic with the Orkin guy during their annual inspections. Surprise, surprise no rodent issues. Prior to this I always either had an "issue" or fresh activity or one time they told me I had an infestation but they could fix it for over $2,500. I called a local pest control service and I didn't have as severe an issue as I was led to believe and had them treat the issue for a fraction of the Orkin cost. This year again because I wasn't able to go into the attic with the Orkin inspector I had a rodent issue. Again I called my local pest control service and I had no new rodent droppings but this time I hired them for my termite and pest control services. I don't know if this is an Orkin sales strategy where they think they can scare people who don't know any better into paying them their outrages remediation rates or what, but I'm done with them. read more

My husband and I just moved into our house and noticed an issue with ants spiders and beetles. We called Orkin to help us with this issue and they came in two days. That day he was polite and addressed every issue. We noticed a decline of beetles but we're still having some in the house, spiders on the back deck and ants on the front patio. With our contract they would come back between scheduled visits if there was a pertinent issue. I made an appointment for between 12-2 around my baby's naps and he didn't show till just after two. When he arrived he read from the notes the issues that were partially incorrect so I politely told him where the issues were. He very rudely cut me off to say that he has a busy day and won't spray the entire house and that he has twenty more appointments today which is why he's running late. I was only trying to say the front patio, around the back door and wanted to ask how to treat the inside living room for the beetles. That's hardly the entire house.. Sounds like 3 spots to me. Unenthused, he sprayed the front patio then the back door, I saw a big web at the end of our deck so I asked if he could quickly swab it with his web duster (takes about two seconds).. He did so but then again rudely said he is only legally obligated to treat three feet out from the house and the rest is our responsibility. Not sure how that works when he treated it all plus around trees in the yard last time? Anyways.. He didn't treat anywhere for beetles so I asked if the spray outside would help and he just said uhh yea. So I gave them two stars.. The products haven't worked tremendously and then the attitude when he returned to retreat was unprofessional. I'm considering cancelling the contract to hire another company. read more

I had an appointment set up for pest control services and called first thing in the morning to confirm and ask a question regarding the technician that would be helping. 40 mins later I receive a call saying they would no longer be coming. Following up later, the manager for VA beach lets me know that the 4 people I had talked to prior who helped me figure out what the right service was for me and who advised me on pricing and set up had all given me incorrect information. There is a huge disconnect between managers and employees and I was told I was not receiving service 20 minutes before my service window. Rather then let me know when I scheduled 3 days prior he told me 20 mins before and had an attitude the entire time. The customer service and lack of communication in the office is a problem and I would not recommend the VA Beach location . I would suggest utilizing a local company if you are in VA Beach or Norfolk. If you are located in Hampton that location has fantastic management that will follow up to make sure jobs are completed correctly, but VA beach is not the same. Use a different company if you are in VA beach! read more

By far the worst region of the Orkin brand! They are unorganized and have grave lack of communication. From what I understand, they treat their techs like slaves giving no cares for them or their families. Customer service can't get anything right, we ask for a morning appointment yet the tech shows up in the evening. VA Beach used to be ok, I'm not sure who's in charge now but they are THEE WORST read more

Went online to request an appointment. They called back within 15 minutes to set the appointment for the next day between 10am and 12 noon. They never showed up or even bothered to call. Don't waste your time like I did with these morons. For some reason YELP seems to think I'm located in CA. This review is for the Orkin in Virginia Beach, VA. read more

Portsmouth branch is UNFORTUNATELY who my pest control is through. I have had numerous occasions where scheduling has been Miscommunicated between on site crew members/inspectors and the dada system that shows when and where you are needed. In particular my inspector Jason Jenkins has forgotten to put in my appointments and left me waiting and wasting my time when no members were coming to my home. I was guarenteed a rodent issue in my home would be resolved completely with 100% satisfaction and money back guarantee in 90days and here I am over double that time frame still experiencing the same issues but now having paid 5k to this company. The ONLY reason they even get 2 stars after receiving their services for nearly a year now is because my pest control regular Mr. Strange is very kind, thorough and friendly on his visits. I am currently writing this review having had my appointment 2 days ago cancelled last minute due to poor staffing, and my appointment today between 9-10am having not shown up and it is currently 1PM. DO NOT go through this branch and DO NOT trust the elimination work if suggested to you to rid of any rodent issues. While they are required to continue coming back out to solve the issue due to contract, you're honestly better off tearing your home down and starting from scratch than trusting that they'll take care of your issue at all. I do not normally take the time or energy to write reviews unless a place exceeds my expectations or thoroughly disappoints me, so that should warn future customers of how displeasing the service has been. read more

I am very pleased with the services provided by Orkin. The technician was extremely professional and friendly. He took the time to explain everything. We felt comfortable with him in our home. We have seen little to no pests. It is very refreshing to find people that are still professional and passionate about their jobs. Thank you Orkin. Thank you Mr James! read more