We have had something running around in our attic and under the house for about 7 months now. Always dependable came out and did there couple test and got these 2 little critters out safely. They treated me so fair and nice I canceled with terminix, they are about double the price. Thank you so much always dependable extermination. read more

I've never really had an issue with this company after 5 years of dealing with them. Not sure what everyone else on here is talking about but I love the office folks and Triston the service worker! Man I amazing! Thanks ADE! read more

I'm writing in reference to the termite damage repairs that Always Dependable failed to complete. On September 19th I emailed you this letter requesting an answer in 10 days. I am mailing this via Certified Mail to ensure your receipt. The name of your insurance company is expected within one week of this letter. We have given you ample time to bring this to resolution. We requested the information for your insurance company so we could make a claim. Since you refused we allowed you to attempt to rectify the matter. You advised us that the only way the repairs could be completed under our contract was to use the contractor that you provided, Doug Ghormley. We had several concerns with him. We inquired if he was skilled to handle the structural repair that was needed and if an inspector should look at it. We were told no. We asked repeatedly for his contractor's license and insurance from both your company and the contractor. We were given excuses such as he forgot it and eventually that he had accidently washed it so it could not be produced. He stated it would take several weeks to get a replacement. We confirmed with the state he was not licensed. At that time we advised him that he would not be allowed back to complete the work since he did not meet the state requirements. We have had no use of the room for several months while you affected repairs without a license. I caught your contractor not completing the entire scope of repair. At that time your contractor advised us that you had directed him to keep the repairs under the $1000.00 deductible so that you would have no financial liability. You stated that we are responsible for the termite damage above a certain height and you were trying to help us out by doing less than was needed to fix the problem? The damage that you stated we were responsible was not a substantiated claim. Trent and I later discussed the situation at my house and he agreed that the repairs would be covered. Despite this the contractor provided a bogus breakdown to have us cover the cost. This included gas to pick up materials, which is ridiculous. We are not confident that the repairs that were done meet code. The contractor was not even capable of purchasing the correct materials. He bought molding that did not match the rest of the room. This situation has caused us to have limited use of our home. We do not trust your direction in this matter. I can be reached at 757-332-6555, kflovb@gmail.com, or at by mail 2757 Elson Green Ave Virginia Beach, VA 23456. Thank you. Sincerely Kelly & Cliff Florio read more

Hi, I have been using ADE for 14 years now and Tristin and team continue to do an excellent job with very professional service. Just recently had sub flooring repair from past termite and water damage. They expedited the service call in order to meet my flooring installers schedule. I have used them for moisture and insulation work in crawl space, termite control in flower beds, rodent control, and replacing outside vents. Highly recommend. read more

We had a termite contract with this company for 4 years. When it came time to renew our contract for year 5 the company called us. I verbally told the representative to renew our contract and to charge our credit card. Subsequent to that conversation I called and left a message to ensure renewal. They sent out a rep in March with the new agreement (dated Jan 1st.). However, upon finding evidence of termites we were told that we would have to pay $650 to treat the whole house. Supposedly that was a "deal" considering they would normally charge $850 to someone who had not been their customer. I would not recommend this company to my worst enemy. NO INTEGRITY! I have found someone else to do the treatment for our house. Good riddance "Not Dependable Exterminating!" read more

This is quite possibly the worst company I have ever dealt with. I lived in Richmond for 25 years and 5 houses with SAME local pest control company on contract. This company "came with the house" so I used them. Thought they were up front, although the Secretary (owners wife) treats you like a moron on the phone. Her son came out to do my inspection and told me I had a rodent problem and sewage leakage under my sink. I paid him a king's random to put down a moisture barrier and to seal the basement and crawl space against rodent invasion. He came back this year for the annual inspection (now up significantly and NO credit cards or a hefty charge for using them) and said the rodents were back minimally. I asked WHY or HOW and he had no idea but he put down bait he had left here from his prior visit (no cost to me he said) and charged me $75. I asked why this was less than the price on the invoice and he said because I was a continuing customer. I then got another bill from Stephanie and I called and very rudely was told that the $75 was for rodent contract (I had NO rodent contract that I knew of) and that I owed them the termite inspection fee. I had another company come to check behind them and not only do I have moisture puddles all over, I have holes at the windows and where he was to have sealed the vents along with many droppings along with decomposing rats with maggot infestations throughout my basement and in the crawl space. I have another company coming out today to confirm (yes I have photos) and should this truly be the case (which I am sure it is) I do believe it is time to lawyer up as there was NO mention made, even when asked, for refund or to redo with someone who knows what they are doing. DO NOT USE THIS COMPANY. They are fraudulent and even worse nasty. According to the son they do not pay benefits so he is without healthcare and abusing our system. There is just SO much wrong here and I feel taken, at the very least. Many of my neighbors use this company and have been told of their rat infestation and the need for this company to re mediate it. DO NOT use them. Should I not hear positively (ether with a cashier's check or cash money back from these people for work not done) or a trained technician be sent to redo the work I will be forced to take both legal action and to call in favors from the press. They not only do not stand behind their work - it would seem they don't know how to do their work. Mom and Pop operation taking advantage of unsuspecting homeowners. read more