Nice guy and so far we have seen less bugs and he has 2 more service treatments to go. Right…read morechoice!!

I did want to update my review and add an extra star. They did reach back out apologizing and…read moretaking ownership for not responding. That was not necessary but greatly appreciated.

I've been using Back Bay Pest for several years. They are so organized always on time and let me…read moreknow when they're coming. Matthew came this week because I had called him about an issue and he told me I could call him anytime I had a pest problem, he would be right here..... such a honest dependable company.

Had termite and borate treatment by Kenny and Steven April 28, 2026 and they did very professional…read morework. They were on time and understood what areas were needed to treat. They went in the crawl space and did sunroom treatment. Everything was looking good when they finished. Very happy it was done !

I feel bad for Pat because that's not the experience I've had. Met Dennis durning a home…read moreinspection. He called it one thing, another company called it something else. I asked Dr. Google and yes, Dennis was correct. What he saw was wood beetles and I ended up NOT buying the other place. So, fast forward to the new house. it's Virginia. You need pest control. So, I hired him to come and spray. He suggested going with quarterly unless I've got a problem. So far, I've seen 2 dead bugs. YAY. the stuff is woking. He shows early, so be ready for that. No complaints. Bugs are dead. He gives tips to keep the critters from coming in. So thank you!

fantastic company. excellent customer service and work. would highly recommend for crawl space and…read morepest control . Gina Beninato

Had pest control services today in my home in Virginia Beach with David Shafer. He was very…read morepolite, kind and thoughtful of my animals and children and any concerns I had. He was thorough and quick also. Nice and easy. Thank you

Project Overview I rarely leave negative reviews, but after…read morespending nearly $16,000 with Universal Pest & Termite, Inc., I feel others deserve to know about my experience. I hired them to remove a serious rat problem and encapsulate my crawl space. The salesperson, Brandon, did an excellent job explaining the process and setting expectations. Unfortunately, almost none of those expectations were met once the work began. Communication Issues The project started late, and throughout the job there were multiple days when no one showed up without any communication. I repeatedly called and texted Brandon looking for updates, but getting a response was difficult. Eventually, I had to contact his supervisor just to get the project moving again. Work Quality When they finally said the work was complete, I decided to inspect the crawl space myself. I'm glad I did. I found areas where insulation had not been installed correctly and sections that had been completely missed. To their credit, they agreed the work was incomplete and came back to fix it. However, it makes me wonder if those issues would have ever been addressed if I hadn't crawled under my house myself. I also discovered ductwork that had been knocked down during the job. Despite reporting it, no one came back to repair it, so I ended up fixing it myself. Pest Control Results What has been even more disappointing is the pest control service that was supposed to follow the encapsulation. Since the project was completed, I've actually seen more rats than I ever did before, along with an increase in bugs. I eventually started treating the property myself because I wasn't seeing results. On the few occasions they claimed they came out to spray, the visits lasted only a few minutes. It takes me nearly one hour to thoroughly treat my property's perimeter, so it's difficult to understand how an effective service could be completed in such a short time. Final Verdict This entire experience has been frustrating from beginning to end. For the amount of money I invested, I expected professional communication, quality workmanship, and reliable follow-up service. Instead, I had to constantly follow up, inspect their work myself, point out incomplete items, and even make repairs on my own. I hope Universal Pest & Termite, Inc. takes this feedback seriously and improves its communication, quality control, and customer service. As for me, I cannot recommend them based on my experience.

We have our annual inspections each year and each year they're very helpful. The inspector whose…read morename I believe was Nick, found a leak this year that would have gone unnoticed by me. They're always courteous and on time too!

Our Pest-Out Technician was great! He provided outstanding service. Professionalism and Quality…read moreon display!

I'm not sure which office to review but I have been thoroughly satisfied with their services. My…read moreold technician Charity was great and my new technician Tim is even more awesome! They are professional, knowledgeable about bugs, and treat my home with respect. I hate that I had to use them but I'm glad that I found them!

I called Dodson Pest Control before Christmas and left a message about a mouse problem we've been…read morehaving. Shea Domingo called us back within a few hours and scheduled an estimate for their next available time slot. The morning of our appointment he called to say that he had a time slot open up right away if I would like to have it. When he arrived he was very courteous, professional, and knowledgeable. He offered us a few package options and gave us some advice. We haven't had the service yet but he is putting in the order today for the traps and says he will try to get them out here today, but if not he would get out here tomorrow at the latest. I will post an updated review once we have our initial service done.

Coming back to do another review, update as we continue to be so appreciative of Eric "Duke" and…read morehis wife Lisa. Their compassion, attention to detail, and resolving any concerns we may have has been above and beyond any customer service. They truly care for their customers, not just as a job; but as people and want to do right by their neighbors. We have used Eliminator several times and working with Eric and his wife Lisa has been a true blessing. Eric has been doing this for 36+ years and his knowledge and willingness to share and educate on how to be proactive and do things yourselves to eliminate/decrease pests is greatly appreciated. Honest, Quality work which resolved and ant infestation (like thousands) and also flea activity. While pests brought me to Eliminate Termite Pest and Moisture Control, I believe life brought them into my life for other reasons and I'm truly grateful and blessed to have met both Eric and his wife. I fully recommend should you need pest treatment.

Eliminator Termite & Moisture Control is a professional company that Provided Quality & Friendly…read moreService @ a Great Price ! I Highly recommend this Wonderful Company !!! Richard Pepper 3013 Looking Glass Court, Virginia Beach, VA 23456

I highly recommend! I am terrified of bugs & moved into a home 2 years ago that had waterbugs & a…read morefew other weird things (ah!), but started using this company right away & 99% I never ever see any bugs anymore! (If I ever do, they are dead!) They are so patient & helpful with also arranging the appointments with my tenants. I have appreciated them so much these past 2 years!

Excellent job taking care of my pest problem. The service was well priced. I would use again.read more