I'd like to start by saying I try to give all small business owners the benefit of the doubt when…read morethere are issues with services I pay for, as my wife and I have a small business. However, using Accurid for a roof rodent issue in my bayside rental property's attic around May has been one of the most frustrating, unprofessional experiences I've had in my many years of being a landlord. While Dennis has been professional in tone and demeanor during phone conversations, his team only came to my property one time to complete a rodent service and never came back for any of the 4-5 scheduled (then rescheduled) follow-up inspections to complete/resolve the rodent issue. Over several weeks they consistently no-showed appoints and I'd have to call after the fact to reschedule. At first I was at least getting a reason of a tech being sick or them being short staff, but eventually I just stopped calling because they'd no-showed so many times. I left it alone and assumed they missed the mark and it was what was --as this sometimes happens with smaller and/or less professional service companies. For some reason about 3 weeks ago I started getting phone calls from his scheduling employee for my "quarterly service", which I NEVER signed up for. In the 2 times I spoke with her I explained that they never finished the rodent service I paid for and I would like a phone call back to get that figured out before agreeing to any type of ongoing service. Since it had been a few months since the no-shows, I wasn't likely to sign up for a quarterly service, but I thought it was a reasonable request to receive some type of call and explanation as to how/why I was missed so many times AND a plan to resolve the fact that I had paid for a service that was never completed...especially since they were calling to schedule a quarterly service. Fast forward to today, September 1st...I don't have any voicemails or missed calls from Accurid for a follow up regarding my request for call back from Dennis on the incomplete service, but I check my business email and I received a $105.00 charge from Accurid for pest services. I immediatley called their phone number and Dennis answered. He looked up my property address and asked if I signed up for a quarterly service. I explained the backstory and how they never finished the rodent service. My primary issues leading to this review: 1) Dennis didn't apologize, ask about what he could do, or even make a veiled attempt at trying to get something done asap to rectify the original rodent service that was never fully completed 2) Dennis didn't know for sure whether I had signed up for a quarterly service, yet still kept my credit card payment information from the incomplete rodent service AND, even worse, charged me for a "quarterly" service 3) Dennis informed me I'll get an email today (I have very little confidence that email will come btw and will be submitting a fraud dispute with my credit card company) with the payment refund, and it would take about 10 days for a refund 4) I NEVER agreed to a quarterly service, was overly understanding on the multiple reschedules/no-shows, and even gave them the benefit of the doubt on them just missing their mark on the rodent issue...yet the money they absolutely improperly charged me today will not come back to me for over a week and a half. How is it not a priority to resolve this ASAP, even if it means cutting a check, cash app, whatever? :| As a business owner with some level of integrity I would at least think an apology and quick refund of a fee for non-rendered, non-agreed to services would be a top priority. Based on their other reviews I assume everyone doesn't get this level of terrible service, but at this point I also would not be surprised one bit if there are many other customers with experiences just as bad as this...which some of the Yelp reviews show. I should have checked Yelp!

I have searching for a reliable, professional, and affordable pest company for a long time because…read moreevery spring when the weather gets warmer, a lot of ants came from nowhere in my house. So I found Accurid on Yelp's and the company has great reviews so I contacted them. The company had excellent communication and years of expertise. The tech arrived on time and he even called me before he arrived! I felt very good to get special attention and he did his job very professional and knowledgeable about the work. He explained everything that he was doing. I am incredibly delighted with the result. I don't have enough to say how happy I am now. I highly recommended Accurid to my friends and family.

Unprofessional and rude once they got some money. They dodged our phone calls after they missed an…read moreappointment. They ordered the wrong size part and never showed for the appointment that they had to reschedule. We already paid half the price and they've only done 1/4 of the work and we have gotten no response of when the rest of the work would be completed. Never again....quicker responding to a review than a call from customer.

I hired Tony's Pest Killers for rodent control and later for mold treatment and vapor barrier…read morereplacement in my crawlspace, based on positive reviews. Unfortunately, my experience was disappointing, especially considering the $4,217 I paid for both jobs. Issues Encountered: 1. Poor Customer Service: The rodent treatment included an unexpected $16.83 credit card processing fee, which was not disclosed upfront (the amount of the fee is not the issue as each of the techs for the crawlspace job were given a $40 tip before I realized the job was left incomplete). While agreeing not to charge me the fee on future jobs, Tony called me to chastise me about complaining about the fee when he charges less than his competitors for services provided. How much Tony charges in relation to his competitors is irrelevant to the fact that I was forced to pay an avoidable fee. Tony's response to my concerns regarding the incomplete vapor barrier installation was equally unprofessional and dismissive. 2. Incomplete and Haphazard Work on the crawlspace job: * The job was scheduled from 9am to 6:30pm, but the techs arrived late without notification, and the work was completed after 8pm. * The vapor barrier installation was unprofessional and incomplete, with visible ground, dirt on the barrier, and improperly pinned sections. Trash/debris was left under and on top of the barrier despite a $1,280 charge for trash removal. After sharing photos and videos of the incomplete work, Tony agreed to send someone to finish the job but at the same time made excuses for the techs who started the job. He assured me the vapor barrier would address humidity issues, but when the humidity in my house reached 80%, he suggested contacting a home inspector instead of measuring the crawlspace humidity as promised. Despite paying several thousand dollars, I decided not to pursue the matter further due to the stress involved. I hope this review helps others make an informed decision about Tony's Pest Killers. EDIT to include response to business owner: I have included images of our text conversation about the credit card processing fee. You are lying. You NEVER said your competitors charged $1,000 for the job you did because they don't charge $1,000. You only mentioned that the price was $350 pre-covid. After I thanked you via text I thought that would be the end of the conversation but you called me to chastise me about complaining about the credit card processing fee. Your ease at lying amazes me. As far as the crawl space, you estimated the crawlspace to be 1600 square ft not including the cement blocks. You asked about the old insulation and whether I wanted it thrown out with the rest of the trash before you started the job. I told you I did want it thrown out. I have attached the text exchange. At no point did you say anything about the old insulation not being included in the estimate as you were sure to mention about the trash on the cement blocks not being included in the estimate. You left any trash on the cement blocks because you said that wasn't included. You provided an estimate and then you provided the final invoice, which I paid in full. The fact that you rounded down in estimating does not justify or diminish the fact that you left the job incomplete. I do not owe you "gratitude" (as you suggest in your response) for the cost of doing business. It's bizarre that you think you are doing people a favor by providing service that is incomplete and haphazard. Good customer service goes a long way. No one asked your techs when the job was going to be done every time they emerged from the crawlspace. In fact, they were each given $40 tip ($80 total) when they claimed that the job was complete. I never told you that I preferred white plastic. I sent you an email with a question about the difference between the white and black plastic. Period. Your lies are outrageous and say a lot about your character and how you run your business.

I feel bad for Pat because that's not the experience I've had. Met Dennis durning a home…read moreinspection. He called it one thing, another company called it something else. I asked Dr. Google and yes, Dennis was correct. What he saw was wood beetles and I ended up NOT buying the other place. So, fast forward to the new house. it's Virginia. You need pest control. So, I hired him to come and spray. He suggested going with quarterly unless I've got a problem. So far, I've seen 2 dead bugs. YAY. the stuff is woking. He shows early, so be ready for that. No complaints. Bugs are dead. He gives tips to keep the critters from coming in. So thank you!

fantastic company. excellent customer service and work. would highly recommend for crawl space and…read morepest control . Gina Beninato

I have been using Chesapeake Pest Control since 2018 and have consistently had a great experience…read morewith their team. George and Adam run a very professional operation and they understand how important reliability and communication are, especially in real estate transactions where timing matters. Over the years they have taken care of many of my past and current clients, and the feedback is always the same: prompt, thorough, and honest service. I regularly recommend them to other agents and homeowners, even when there is no business relationship involved, because I know the quality of their work reflects directly on me. If you are a real estate agent looking for a dependable pest control company that shows up, communicates clearly, and takes care of your clients the right way, Chesapeake Pest Control is a solid choice.

Chesapeake pest control has always been the best in my book always has the best service the nicest…read more people working for them always polite always doing an excellent job very professional Luke thank you for the awesome job takeing care of my home this week. CHESAPEAKE PEST CONTROL SIMPLY THE BEST.

Had pest control services today in my home in Virginia Beach with David Shafer. He was very…read morepolite, kind and thoughtful of my animals and children and any concerns I had. He was thorough and quick also. Nice and easy. Thank you

Project Overview I rarely leave negative reviews, but after…read morespending nearly $16,000 with Universal Pest & Termite, Inc., I feel others deserve to know about my experience. I hired them to remove a serious rat problem and encapsulate my crawl space. The salesperson, Brandon, did an excellent job explaining the process and setting expectations. Unfortunately, almost none of those expectations were met once the work began. Communication Issues The project started late, and throughout the job there were multiple days when no one showed up without any communication. I repeatedly called and texted Brandon looking for updates, but getting a response was difficult. Eventually, I had to contact his supervisor just to get the project moving again. Work Quality When they finally said the work was complete, I decided to inspect the crawl space myself. I'm glad I did. I found areas where insulation had not been installed correctly and sections that had been completely missed. To their credit, they agreed the work was incomplete and came back to fix it. However, it makes me wonder if those issues would have ever been addressed if I hadn't crawled under my house myself. I also discovered ductwork that had been knocked down during the job. Despite reporting it, no one came back to repair it, so I ended up fixing it myself. Pest Control Results What has been even more disappointing is the pest control service that was supposed to follow the encapsulation. Since the project was completed, I've actually seen more rats than I ever did before, along with an increase in bugs. I eventually started treating the property myself because I wasn't seeing results. On the few occasions they claimed they came out to spray, the visits lasted only a few minutes. It takes me nearly one hour to thoroughly treat my property's perimeter, so it's difficult to understand how an effective service could be completed in such a short time. Final Verdict This entire experience has been frustrating from beginning to end. For the amount of money I invested, I expected professional communication, quality workmanship, and reliable follow-up service. Instead, I had to constantly follow up, inspect their work myself, point out incomplete items, and even make repairs on my own. I hope Universal Pest & Termite, Inc. takes this feedback seriously and improves its communication, quality control, and customer service. As for me, I cannot recommend them based on my experience.

Coming back to do another review, update as we continue to be so appreciative of Eric "Duke" and…read morehis wife Lisa. Their compassion, attention to detail, and resolving any concerns we may have has been above and beyond any customer service. They truly care for their customers, not just as a job; but as people and want to do right by their neighbors. We have used Eliminator several times and working with Eric and his wife Lisa has been a true blessing. Eric has been doing this for 36+ years and his knowledge and willingness to share and educate on how to be proactive and do things yourselves to eliminate/decrease pests is greatly appreciated. Honest, Quality work which resolved and ant infestation (like thousands) and also flea activity. While pests brought me to Eliminate Termite Pest and Moisture Control, I believe life brought them into my life for other reasons and I'm truly grateful and blessed to have met both Eric and his wife. I fully recommend should you need pest treatment.

Eliminator Termite & Moisture Control is a professional company that Provided Quality & Friendly…read moreService @ a Great Price ! I Highly recommend this Wonderful Company !!! Richard Pepper 3013 Looking Glass Court, Virginia Beach, VA 23456

I gave them a two, because after no show they texted and said flat tire...but did not return texts…read moreor calls when they said they wanted to reschedule later in week. I had to call someone else. Better to go local in Williamsburg probably.

They are very responsive . I have had great results with anytime I have an issue. Their office…read morestaff has great customer service and has has been very helpful always. The technicians are reliable and dependable . I am on a quarterly service however anytime something comes up in between regular treatments they are always available to come out and spot treat if necessary . I have small animals and they are safe and happy to see them! As I am too! Beth B

We chose No to Bugs, a family-owned business after comparing them to a couple other companies, to…read moretreat for carpenter bees going under the siding. There was a definite decrease in activity the following day, but bees still going under the siding. After a couple mis-communications (unanswered questions), they came out to re-treat 10 days after their initial treatment. They have a 6-month guarantee, will return as necessary, and re-check before the end of the guarantee. The cost seemed a bit high, but with the re-treating, guarantee and re-check, seemed fair enough. Dontre and his brother (Elijah?) were punctual and professional. Thank you!

This local pest control company by far is the best in the area. The team is completely…read moreknowledgeable and after talking with the owner I'm actually surprised to find out they've been in this industry for 10+ years. I've never had any problems with any pests in my home and if I do they will quickly resolve the issue. 10 out of 10 highly recommended for any and all of your issues.