Friendly, fast--and thorough. This company has a great price point. No more bugs here!read more

I've been a customer for a few years and am completely satisfied with their service. My house has…read morean ant issue and the regular maintenance I receive keeps them at bay. From time to time Mother Nature claps back, but New West is kind enough to stop by and do a follow up at no extra cost. The customer service is amazing. I love how respectful and friendly Cash and Staci are. Additionally, I find the cost to be completely reasonable. I enjoy supporting local business instead of one of those corporate companies.

We discovered multiple wasp nests in spots proximal to our home's windows & doors. Not ideal with…read morefamily coming to visit. The folks at Advanced IPM responded quickly, and Scott from the Santa Rosa office expedited taking care of the issue for us. Communication was clear & consistent, service was extremely polite, thorough & professional. Highly recommended.

I wanted to like this service based on their strong online ratings, but the lack of communication…read moreand poor accountability made it difficult to recommend them. We had an issue with rats due to recent construction in our neighborhood. They sent out a representative. I showed him areas of concern. He was very thorough and we discussed a plan. Due to miscommunication I was under the impression the entire exposed perimeter of our home would be rat proof when in reality 3/4 was completed and some of that wasn't up to our satisfaction. We took pictures and sent them to the representative, who advised us that I misunderstood about the entire perimeter, but agreed the areas of concern were not done correctly. Three techs later and it still wasn't done correctly. A manager came out and made empty promises to fix things and to discount work. Apparently he meant a discount for additional work at a cost to us. We asked several times for an itemized bill to explain the charges, and all we received was the original statement I hope Management takes this feedback seriously to improve communication and accountability skills.

The rats have met their match…read more They are highly intelligent. So is Brandon. They are very agile climbers. So is Brandon. They are persistent. So is Brandon. They are clever. So is Brandon. They never stop. And neither does Brandon. He is unstoppable. Many thanks also to Christy in Scheduling for always being so pleasant and accommodating.

Nature Science Pest Control rocks!…read more We've only ever had to use their service for odorous house ants, which apparently are very common (and overpopulated?) in our area. We're on a semi-annual plan. They visited recently and sprayed around the perimeter of our house, and used some localized treatment in a tree where they saw ants. We appreciate their eco/friendly and pet-safe practices (we let the spray dry and then our yard is safe for our dogs again). Also appreciate their responsiveness in setting up the visit by text, and then texting again when the tech is on the way to us. Every technician we've had has been friendly and knowledgable, as well as quick and efficient.

Not only did they set up effective traps to help me to close all possible entrances to the house…read moreand our crawl space. It's been 3 years that we are rat and mouse-free. I highly recommend them and would use them again if I had another problem.

Jim and his crew are outstanding. They arrived and promptly addressed the issue. The crew was…read morefriendly, polite, and professional. They followed up until they were certain it was resolved. Wonderful experience.

Polite on time knowledgeable great resource. Mia is a wonderful employee. Went with some treatments…read moreothers dont have available.

Terrible Terrible customer service. My Father has contacted this company multiple times to schedule…read morea spray and every single time they move the original appointment last minute and then end up cancelling the rescheduled appointment last minute. They said they tried to call my phone and couldn't get through due to being screened through my voicemail which all they have to do is stay on the line and leave a voicemail. Super frustrating, ended up just going with a more reliable company.

very good company Tyler has been working with me doing a…read moregreat job highly recommended

Love this company, always fast service and the tech knowledgeable and helpful! Prices are very fair.read more

We had a huge infestation problem and we were out of state, so communication was a challenge. Hero…read morePest did everything needed to deal with the problem as well as communicate with us even though we were several time zones away. They continue to follow up regularly. We have been very happy with them.

Pro: so a bit pricey, it was well worth it in the end. They did a very thorough job and, though…read moreit's not finished yet, got rid of all those little beasts. Con: they have a bit of a problem with scheduling and communication between their various departments. But I still think it gets a five-star review.

Reasonably priced, easy appointments and friendly and knowledgeable employees…read more No repeat bugs or paper wasps.

Predator is the best we have had quarterly bug spraying. It keeps our exterior home clean and clear…read morefrom cobwebs and such. Martin is super communicative and let's us know when he is coming out and will text ahead when a short distance away so we can put are dogs up. He has always locked the gate on his way out of the yard. Highly recommend!!! We also have had some weed spraying periodically and it definitely does the job with know weeds in the area sprayed for several months. Great services.

Lanson has been providing us with excellent services for many years. We live in the rural area so…read moreit's been a constant battle against rodents. Lanson is friendly and considerate. He's been responsive to our urgent service requests and did his best to accommodate our schedule. His fees are also very reasonable.

Nice persona dn dedicated to his work. Helped with a stubborn ant problem which definitekly helped…read moremy marriage! A+++++++

We've been using Heritage Pest for years and can't say enough good things about Dale and his team…read more They handle our general pest control, and every visit is consistently professional, friendly, and thorough. You can tell they take pride in their work. A couple of winters ago, we found ourselves with rat problem coming from the neighbors home. Dale personally came out, inspected every inch of our home, sealed off all potential entry points, and set traps. He came back weekly until every last rodent was gone--and honestly went above and beyond what was even in the scope of work. Their prices are extremely reasonable as well. We love supporting this local, family-run business. They're reliable, kind, and exceptional at what they do. If you're looking for pest control you can truly trust, Heritage Pest is the one to call.

From the owner: At Heritage Pest Management of Wine Country, we specialize in providing comprehensive pest control…read moreand inspection services throughout Lake, Napa, and Sonoma Counties. Our focus is on quality, safety, and integrity, using environmentally conscious methods that deliver lasting results. We offer both residential and commercial services, including: • General Pest Control – Regular maintenance programs targeting ants, spiders, earwigs, crickets, and paper wasps. • Rodent Baiting & Monitoring – Tamper-resistant exterior bait stations and ongoing protection against rats and mice. • Termite Services – Localized liquid treatments and exclusive Drywood Termite Heat Treatments, the only company in the area to offer this non-chemical solution. • Bed Bug Heat Treatments – Complete, chemical-free eradication of bed bugs in a single visit. • Bird & Wildlife Control – Bird deterrent spraying, netting, and wildlife trapping solutions tailored for both homes and wineries. • Eco-Friendly TAP Insulation – Pest-resistant attic insulation that improves energy efficiency and adds long-term protection. • Home & Pest Inspections – We work hand-in-hand with our sister company, Heritage Builders, to provide combined home and WDO inspections for real estate transactions. Our goal is simple, to help you protect your property and enjoy a pest-free environment, all while upholding the highest standards of professionalism and customer care.