Value Propane is amazing. When our leased tank leaked, every provider was apathetic, saying nothing…read morecould be done for weeks. Except Value Propane. Jason came out the same day and got us up and running with a temporary tank, giving us time to explore options. Of course we went with Jason and Value Propane; Jason came out himself and helped set up our new tank. We couldn't be happier.

Value Propane is my go to provider for propane. Efficient…read moreand affordable. Their customer service is great, I never need to worry, they always deliver my propane in a timely basis.

We called for help. We no very little about propane and propane tanks. We've lived at this location…read morefor over thirteen years and never once used our propane heater. We are selling our home and needed our tank inspected. It's still halfway full, like the day we purchased our home. We have a wood burning stove and never actually used the propane heater. The receptionist who answered the phone told us to call the fire department. She informed us that they do not service leaking tanks. And continued speaking over me and interrupting my explanation. She told us it's a dangerous situation and refused to speak any further to us. She actually hung up on us after becoming argumentative and abusive. WOW!!! Unprofessional, rude, hostile and disrespectful. I'm not sure how she even has a job?! Apparently they must not need our business. We then called Ferrell Gas, they answered our call immediately. They were extremely helpful. Came right out to our home and straightened us all out. They saved the day, and kept our home in escrow. Lol, definitely not a dangerous situation for a professional company to handle. It's my recommendation to avoid Suburban Propane at all costs. They have no clue what they are doing.

I just moved into an apartment here in Lakeport. The complex already had propane service from these…read moreguys to heat the water. There is a lock on the meter, which has to be taken off by a technician on their end, in order to switch the propane on. They are telling no one can come out for 12 days since I first called. That's almost 2 weeks!! It's not like I'm trying to get cable hooked up. I feel like this is a basic thing people need to live. Anyone who can use a wrench could turn this switch on in 2 minutes. There was 5 people "working" in that office that could have drove down the block to unlock it. Maybe that girl could have been more empathetic to my situation but seemed like she really had to get Subway :/ I'm assuming they will read this and delay the process longer. Maybe not. Usually don't rant like this. I'm a little cranky from showering in cold water for 5 days.

I appreciate this company entirely. My driveway is usually full of cars as I have a large family,…read moreand I am always taking care of children so I cannot up and move my vehicles for them to fill my tank right away all the time, but somehow they always go above and beyond to cut through my messy yard and not give a big deal about it, and get the job done! Proficient to the max and the workers are even super kind. Thanks so much . Great local care.

If you have a family, then this is the company for you!…read more They're family owned and know what it's like to have a busy schedule! Not only are they fast but also very knowledgeable! I've tried other local companies and they are more expensive and can take weeks to get your delivery processed! Choose Brennfleck for cheaper and faster service!

I was calling around checking prices before winter. I chose he best price and had my tank filled by…read morea different company. More than a month later I get 3 hang up calls a couple minutes apart. I googled the number and saw it was Pacific states petroleum. I sent a text asking what the calls were for. The response was that he was given my number to call about propane. I explained that a month ago I was looking. I then asked for their price for reference. After several hours I hadn't heard back so I sent a message with my opinion of the JOKE of a service they provide.. Later I got another text saying that he left a voicemail with the price. BS, NO MESSAGE was ever left.. He did send the price in response along with the BS.. It was almost a full dollar more than I had just paid.. They are just a mickey mouse operation

Lots of five-star reviews, so I won't change the trend. But note: they NO LONGER HAVE DRIVE UP…read morePROPANE FILLING. I went out to get a few BBQ tanks filled, and found that both their main office and the location a previous reviewer mentioned had no propane filling facilities. I called their office and they confirmed that they no longer have a staffed filling location - only delivery service. And they were very helpful to direct me to a friendly Chevron station in Concord that does fill propane tanks.

Called when tank was at 15% was told they needed to inspect on Wednesday and it would be filled on…read moreThursday, now Saturday and the 80 year old tenants have a home that 39f inside and rushing to grab space heaters to keep warm for the big storm that's supposed to hit tomorrow. Called service and they said just wait, they said they showed up but at 0% they didn't.

I received a call from Kemgas telling me there is nothing he can do to get me my delivery today. He…read morewas nice enough to offer to come up and get his tank. I told him he needed to get his business together as this is less than acceptable customer service. He said he would look into a delivery on Monday. He also said our history shows we would never use twenty percent in the time allotted before our next delivery. I told him we have used twelve percent just since I placed the refill order. So I left it with I hope to see them on Monday. Will update again on Monday

Not only did I cut my propane bill in half three years ago when I switched to these guys, but they…read moredeliver either on a regular schedule or, as I prefer, just when called. The most recent delivery was just $1.22/gallon for 300 gallons. Although we are high on a ridge accessed by a 2 mile dirt and gravel road, the driver fearlessly navigates up to the tank whatever the weather. Thank you Redwood Coast Fuels!

The most honest, efficient, helpful, and hardworking propane company I ever dealt with!…read moreWe switched from AmeriGas a couple of years back and have been beyond happy with their service. Everyone we have spoken too, from the front desk staff, to the folks on the ground, to the manager, everyone is just amazing. Highly recommend them and if you are with Amerigas make the switch, it's like day and night.

Very disorganized Can't keep there schedule…read more Twice they promised to show up and never did and then charged an empty tank fee. The fee was to relight furnace, hot water tank which never needed lighting because we had another back up tank that had gas in it. No appliances needed lighting Buyer beware by your gas off anybody but Thompson gas

Beware!! This company is a nightmare to deal with. Currently they're trying to charge for their…read morefaulty 2nd stage regulator and won't call back after told "forwarding to manager". Pressure was more than double normal operating range, besides unsafe, lead to excessive gas usage . Previous scams, commercial accounts annual set pricing in "emails" that were never sent then try to charge residential rates. I'd strongly advise using any other gas company.

I feel compelled to express my gratitude and share my very positive experience not only as a…read morecustomer for 8 years but during a really tricky emergency this past week. We discovered a gas leak (underground) and within a short space of time they sent a sales rep (Steve) who was in our area to help us turn things off safely (he was very clear/experienced and helpful), assess the next stages and perform a fix. This update/repair to replace old damaged lines was set up very quickly so that we weren't without service for more than a day despite our remote location. Very appreciated. The work was performed by John who was very friendly, patient and explained everything that was done and showed us how to get back up and running safely. Gave us many other tips/suggestions for the future. He checked and double-checked everything to make sure inside and out that there were no leaks. You can tell they take it very seriously. The level of care, communication and service we received was very impressive and appreciated. We live in a remote coastal area near the Sonoma/Mendocino border and at every stage from the service writer, phone/office down to the installer everyone was friendly and pushing things through beyond anything I would expect in this day and age where it seems people are under stress and/or under-staffed. Thank you to John, Steve and Shaun. I'll be sure to recommend McPhail to other neighbors and friends in our area. We've never run out, they check and make sure that we're always at a good safe level (despite harsh weather/storms). A+ folks

Shaun McGee has been up here doing some work on our gas lines for the new owner's insurance…read morecompany. I was compelled to ask him if I could speak to someone about how well he did. He's very kind, professional and I would hire him in a minute. You have a great employee! We've had McPhail fuel since 1998 and the company is great. Shaun is a great example of someone who represents a company quite well. Thank you, Faye Ghielmetti

Terrible billing practices…read more Be prepared for undisclosed fees, confusing statements, and the price is a lot more than most others.

Local customer service line is never answered during normal business hours. It will eventually…read moreroute you to the national call center (very nice woman by the way) where they tell you they'll connect you with my local service provider. Once they too can't get a hold of anyone, they say they'll send an email requesting delivery. Problem is, we're nearly out of propane! One star rating only because their delivery driver is a super nice guy. They should promote him to be GM of the local branch.