I originally had service with The Hitmen when we first purchased our house, but that company was bought out several years ago by Western Exterminator. The service has never been the same since; a big corporate multi-headed entity that felt impersonal and not the local care of service I had before. I made the switch to Sonoma Valley Pest Control, and even after just one visit, I couldn't be happier. Luis was extremely knowledgeable, friendly, professional, and efficient. The time from request for service to the actual appointment was prompt, and the communications with the office were clear and friendly. I look forward to a long and productive relationship with Tami and her team! read more

Tami in the office is great and so are all the contractors. They answer questions quickly, give fast quotes and the work is done quickly and efficiently! I've worked with them for years and it has always been great! read more

I appreicate the reliabe and prompt serivce of Sonoma Valley Pest Control. They are always available to answer questions, have a great system so I can see what is done on each visit AND if there is more need--they respond. I highly recommend. read more

"I've been using Sonoma Valley Pest Control for about 8 years and have always had a great experience. They're responsive, show up on time, and are very knowledgeable. I really appreciate the thoughtful advice they've given us over the years regarding our trees, plants, and pest issues--it's clear they care about doing things the right way. Dependable, professional, and easy to work with. Highly recommend. read more

Professional and friendly did the job very timely. Made me feel confident in my choice to work with the company.

Excellent service. We used to have a big rodent problem in our house and in the studio we rent to a tenant. Likely because there's a very large pond in the back yard. The guys came out a couple of years ago and got rid of all of them. Now, on a monthly basis, they come to check the traps and do whatever to make our property pest free. I'm happy to say that we haven't had any trouble since we began subscribing to their service. read more

Owner, Tami is AMAZING, she has been professional in every interaction! Even better, Sonoma Valley Pest Control has been understanding of our budget and has always been willing to meet us half-way. If you are looking for a courteous, knowledgeable and punctual pest control company, I couldn't recommend Sonoma Valley Pest Control. Tami you ROCK!! read more

I had a horrible time getting rid of ants in the summer. I call many different companies. Some were higher some lower. These guys made it out to my house before the weekend. I had already been fighting with ants for over a week and had had it. Tammera, was so pleasant on the phone and got me someone out the next day! Jesus, was on time, friendly and made me feel at ease. I have a 60 day guarantee should those critters decided to return. I did in fact need another spray about 3 days later and with that. I haven't seen one ant since. Nobody pushed a contract down my throat nor did I have to talk with someone in another State. Quick and so easy. Thank you~ Sonoma Valley Pest Control. read more

Tami is always available, professional staff and super friendly.....Highly recommend SVP - RF

Always on time and attentive to our service needs. Greatly reduced ant population. Reasonably priced. Great customer service.

They failed to honor the contract , waste of money , don't assume family owned and 35 yrs in Sonoma translates to good customer care. It doesn't . Do not do business with this company read more

Update 5/2020- 2 stars After leaving the review the owner finally did contact me (I wish he would have responded to on of my MANY calls beforehand so it didn't need to escalate). He came out and put in bait gel in the outlet areas of 2 rooms- apparently that is what should have be done on the 2nd or 3rd visit- not waiting for the 6th visit. There shouldn't have been 6 is it's just spraying when that obviously wasn't working. Anyways after that visit it was better for a few days then bad again. I called after waiting the 5 days as instructed and the owner came out again- he said now it's just spray until the bait woks. Well we did that 2 more times and I was just done. And guess what? Target sell the ant bait gel. So all you need to do is spend $7 on gel and unscrew your outlet cover near the ants and put some in. I had to do it 2 more times in 2 different areas of the house but didn't even use the whole tube. So I could have saved the $135 and months of headache. Don't call them, just do it yourself. I wish I could leave 0 stars (what's up with that Yelp?). I am SO angry right now. I have ants. I called Sonoma Valley Pest Control and had Vaughn come out and do a inside and outside treatment for $130 (stupidly I tried to help the small business and paid by check. Next time I'm using my credit card so they could help me fight terrible companies like this!). The ants didn't go away. So he came again. Still ants. Again. Still ants. 5 times and still ants. That's 5 times I had to rearrange my work schedule and appointments to be home for a 2 hr window. That's 5 times I've lost income because I am a small business owner too. I have called repeatedly (3 times in the last 5 business days) and asked for the OWNER to call me back. He's TOO BUSY?!?! The office says he's in the field and too bus to talk to customers?!?! I own my own business as well. I am a company of 1. That means I do EVERYTHING- I see my clients, do the marketing, the taxes, education, deal with ALL aspects of owning a business. My issue with SVP isn't that they didn't get rid of my ants. It's that there is a 60 day guarantee and after wasting my time for 5 visits already I want my money back. The owner not only won't refund my $130 but also won't even bother to call me back! Don't ever do business with a company that doesn't care about it's clients and won't bother to speak with you. If I wanted service like that I would have gone to a big company where I am just a number. Sonoma Valley Pest Control DOES NOT care about it's customers, obviously since the owner is too busy to talk to them. Do NOT do business with a company that doesn't LISTEN, CARE AND RESPECT it's custome read more

My house was a spider castle - they were everywhere, and the webs were full of dirt (probably because I hadn't gone after them in a couple of months). It was out of control! And I had 3 wasp nests with aggressive occupants. I called this company who sent a service guy out the next business day. Jesus, the technician, was very easy to talk to, explained everything clearly, gave me a fair price on the work, and did the job very well. I'd definitely recommend Sonoma Valley Pest Control. read more

I have used Sonoma Valley Pest Control for over 20 years. I have always had excellent service. They have done quarterly spraying for ants, spiders and other insect pests. I have most recently had service for rodent clean out. I am extremely satisfied with their service. Very knowledgeable and professional. read more

We've used SVPC now a few times over the past couple of years in our Sonoma house. Always great service. I'm not always comfortable with strangers in our home but always feel comfortable with Vaughan. He is respectful and courteous. He has given us great service dealing with rodents and would not hesitate to recommend Sonoma Valley Pest Control to anyone. read more

Jesus and Oscar just came out and removed a paper wasp nest from our shed. Actually, they removed two. I only knew about one, but Oscar quickly located a second one on the other side of the shed. Go Oscar! Both Jesus and Oscar were friendly and very informative, and Oscar took an extra moment to show the nest to my curious son, and explain how it works. The woman who returned my call to schedule an appointment, whose name escapes me, was also very kind. I called at 8pm last night and left a message with their answering service, and received a return call before lunch today. All in all, a fantastic experience. Will definitely use them again if the need arises! read more

When the guy next door totally renovated his house, roof to floor, all of a sudden we had rats! We bought our house 5 years ago renovated, and never had a problem until a few months ago. Nothing seemed to work and then Jesus came to call upon our rats. Jesus quickly found where they were coming in from, they were presently all out on "rat business" , Jesus sealed the hole. He put bait traps in under the house "just in case". If you have a varmint problem we highly recommend having Jesus pay a call. The dude besides being a very nice guy, is the John Wick of rats. read more

I was a customer for 10+ years and just canceled. We were very happy until the past year or so. They kept forgetting our service and I would have to call and remind them. The guy that came out was always nice...but whoever is doing the scheduling has really dropped the ball. When I told them I was going to cancel, the lady couldn't care less. No conversation about how they might try and keep such a long term customer...it was just basically "see ya." read more

Wanted to give Sonoma Valley pest control at five star yelp because they helped me and my family out when we are going through a major flea infestation they are prompt great service and stand by the word. I Would definitely highly recommend them to anybody In need. read more

Sonoma Valley Pest Control is (surprise, surprise) a pest control company, but the closest Yelp category I could find was "home inspectors." I started using SVPC in 2007, after some bad experiences with one of the national-brand pest control companies. SVPC is also the company my employer uses, so that is what prompted me to give them a try. They have been great. Besides finally solving my "ant" problem, their quarterly applications have also solved my "daddy longlegs" spider problem in my entryway and in my garage. A local company that gets the job done, at a reasonable price. read more

My uncle and Aunt use Sonoma Valley and Jesus is the one who goes to service their homes. I called to set up an appointment to have someone come out to check for rodents. I spoke with Lisa who was very helpful in getting me on schedule with Jesus. Jesus was very friendly and informative about our rodent situation. I called the office to find out what day I was on schedule for my follow up. When I asked Lisa for a date and time she was very short with me. Her reply was, " Well, two weeks from Friday the 9th is Friday the 23rd." Yes, I understand that two weeks from the initial date of service (4/9) is the 23rd, but what if Jesus had the day off or I was scheduled for another day? I explained to Lisa I wanted to be home when Jesus is there to express a couple concerns I have. Maybe I was asking for to much? Or Maybe she was having a bad morning? I didn't think asking for a date and time would be so upsetting to her. I'm going to continue with services because of Jesus and the relationship we have formed with him. I would have given this rating five stars had it not been for the poor customer service by Lisa. read more

I scheduled 3 consecutive appointments as instructed for the treatment we needed, they did not show up for the 2nd or 3rd and never heard from anyone. I contacted them to reschedule, and they came out, but the treatment did not work, probably because it didn't happen timely. Still charged me full price. Terrible customer service, and no follow up. read more

Wow, Jesus at Sonoma Valley Pest Control was wonderful. We HAD a rat problem and now we don't. Jesus not only helped us get rid of the problem he recommended solutions on how to keep them from coming back. I highly recommend this company. Thank you Jesus! Keep up the great work!! read more

We had hired SVPC for quarterly spraying around the foundation of our home. Wherever walkways abutted our house, rivers of excessive pesticides would stain the hardscaping. We called to ask for an alternative. Next time they came the problem was truly horrendous, as these two photos show. We called the office manager and asked to speak to the owner. The owner did not bother to call and had the employee who did the spraying call instead. We were told not to worry about our grandkids or dog or our own health because the spray was organic. Hmmm. A few hours earlier we had been told to stay away from the stuff until it had dried. Is it toxic or not? Regardless, what a ridiculous mess it made. The stains remained even when the rivers dried. And for the owner of this small business not to call, well, that was the last straw. We cancelled our account. Surprise, surprise. NOW the owner calls and tries to tell us how concerned he is. A little late for that. read more

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Totally useless. An absolute waste of time and money. At the beginning of summer, I paid $250 to have them inspect the swallows nests on my house, of which they got half of the money, because it was through a referral agency. They couldn't do anything about it at that time due to protection laws, but said they would come up with a preventative solution after the birds left towards the end of summer, and that their inspection fee of $125 would go towards the final cost. When it came time, I called them up, and they said they would put together a quote for me. About a week later, I called back and they said it would be too expensive for them to do the job. When I probed them further, they tried to blame it on me saying that I wasn't receptive to their solution during the initial inspection, which is completely false -- I said that I would have to get permission from the HOA. When I tried to ask for some refund, first they said they only get a fraction of the total fee, trying to down play how much they got. I reminded them that that *fraction* is 1/2, which turns out to be $125, no small peanuts here. Well, they still refused because they did come out to do the inspection -- gas, time, etc... So basically I ended up paying them $125 for them to come out to my home and months later tell me they can't do anything about it. What a scam. I ended up hiring a window washer to come and clean up the mess and install some netting, all for $435. read more

I gave these folks a call after hearing their advertisement on radio. $365 per year. The last guys I had charged $500. Sounded like a good deal so I phoned. The woman answering the phone informed me that the base rate was more like $600. When pressed, the woman remarked that they needed to "change" that advertising. Ya think..? Her excuse seemed to satisfy her. Not me. Can you say "bait and switch"..? I can. No way I'm going with these folks when the first thing that they have exterminated seems to be the truth. No thanks Sonoma Valley Pest Control. Next sucker..? read more

We had a yellow jacket nest next to our front entrance. Sonoma Valley Pest Control picked up right away and helped schedule an appointment within just a few hours. Very friendly technician and affordable as well. They were done within minutes and they guarantee their work for up to a month! I will definitely be using them for future pest issues. read more

After using another service for which we had a lot more visits & paid much more, SVPC came & got rid of our pests in one visit. They came back twice to check at no additional charge then plugged the holes our pest were entering through. Jesus was great. Thx!! read more

I have used SVPC for many years...20-30? and have always received immediate attention and follow-up services. Jesus comes monthly and keeps all the critters and ants away from the houses and sheds. In the past, when I have had ants return, they come and treat the problem until they are gone for good! Ron, the owner also has been responsive. I appreciate their service and expertise and actually always pay ahead of time since I know that they take care of the pest control issue! read more

Sonoma Valley Pest is outstanding for all aspects of customer service: responsiveness, punctuality, professionalism, problem solving, and follow-up, delivered at a reasonable cost. Jesus is a great technician who explains treatment in a personable and professional manner. read more

I've never had a pest problem before, when I heard critters crawling in my attic I was really worried. I was also concerned about who I was going to let into my house to take care of the problem. I usually take care of problems myself, but this was more than I knew how to handle. I called Sonoma Valley pest control because they are a local business and I'm so glad that they sent Jesus because he identified the problem right away and within two months the rats were gone. He showed me where the critters are getting in and I was able to fix that part myself. I've kept up with the regular maintenance having them come out once a month just to make sure I don't have another problem and everyone in my family sleeps better now. read more

These guys are the best. We have been using them for quarterly service for decades. From the Amazing office manager, Samantha, to the owner Ron ( and the Marin "sister" company Naturworks in Marin ,owned by WIlliam) - great follow through, courteous always pleasant - and their product & process WORKS - ants, spiders, critters. Recommendation, when your service person changes, walk the property with the "new guy" - show him the areas that need special attention. They use offers green list products such as Eco-exempt (rosemary oil) . read more

Somehow we ended up with bugs, lots of bugs in our office. The building mananger called Sonoma Valley Pest and they came right out. Jesus came in and told us the bugs were cockroaches. Yuck. He used a odorless paste type stuff. He even helped us clean up the bugs that were there. Nice and Professional and willing to help. I would say this is the old fashioned type of customer service that so many companies have forgotten about. If I ever had an issue at home these are they guys I'd call. Highly recommended! read more

They were great in getting rid of our rodent problem. Jesus did a very profesional job. Highly recommended!!!! 5 stars.

On was on auto pay with SVPC for years but when I moved South and my nephew took over the house, apparently PVPC only came intermittently as my nephew complained the service was rarely consistent. Yet they accepted my monthly payment. I've been trying to sort it out with them for about 7 months. First there was no one on the office and then finally, I get through to a gal who reviewed my account with me over the phone and confirmed for at least 6 months I had paid for service I did not receive. She told me she's take it up with Ron. I hear nothing and call again a few months later (I've stopped auto pay at this point.) I was in town last January and insisted they service the house and make up for the credits. In my opinion an unsavory and overly talkative person comes to service the house who says he is a friend of Ron's. Okay, at least the house was serviced. One down, five or six to go. The nothing again until March. And they send me bills for the service so they apparently will not make up for the money they took without servicing the house. Just got off the phone with "Tiffany," who promised a month ago that she would look into this and then today tells me she didn't get to it cause she was on vacation for nine days (out of 30) and feels her apology should suffice and I believe behaved as if my irritation was unwarranted. She became extremely testy and let me know she had no authority to credit the account and that I would have to talk to Ron. I've been trying to talk to Ron for seven months. Tiffany's unprofessional behavior was the last straw for me. She will proudly tell you she has years of customer service experience but loses her patience after about five minutes of questioning. I canceled my service today and I have been a customer since 1998. Beware of this company. They are not what they used to be. If you use them, make sure they show up, cause in my experience they will bill you whether they have or haven't. read more

I received a bill from Sonoma Valley Pest Control after I was told by the tech who came out that he would not charge me for walking around the property. I then called the office to explain what their tech said to me, and that I was willing to see if they would work with me. As a respectful member of this community, I called In good faith to see if they would be receptive to a compromise of some sort. I was treated disrespectfully by Tiffany who continued to escalate with her argumentative attitude her rudeness to the point I hung up on her. I had asked for the owner to call me and she accused me of raising my voice as I remained calm dealing with anyone who is unreasonable and accusatory. How dare I be treated with such disdain. I feel the owner would be wise to contact me. HERE IS AN UPDATE: THANK YOU RON THE OWNER FOR CREDITING ME THIS BILL. I AM TRULY DELIGHTED WITH YOUR UNDERSTANDING DECISION. I will say that your staff is rude and argumentative. Their customer service skills are accusatory and dishonest statements were made. I was put on the defense unfortunately and feel your staff could use classes in conflict resolution. I would not be writing this post if I felt I was treated respectfully. There was no reason for either of them to be escalating and defensive with me. read more

I just want to acknowledge this company for their high degree of responsibility in helping me get my pest/rodent problems under control. I work for a property management company here in Sonoma/ Boyes hot springs area. We own many properties new and old we/I have had to deal with every kind of infestation, other companies came out and couldn't remember where baiting stations or traps were set and that was if I was lucky enough to get the same guy! My problem was solved when we hired Sonoma Valley Pest Control and since September everything has been dealt with total attention to detail, diligence, and professional on time appointments. The technician I have worked with name is Russell, and I see him every time, on time and with results! Thank you SVPC read more

I called Sonoma Valley Pest Control after several attempts at flea-bombing my house with products from Petco. The fleas kept coming back. One visit from SVPC and the fleas were gone. Their service is excellent and most importantly, it works! read more

My experience with Jesus has been wonderful! Sonoma Valley Pest has been successful taking care of the rat problem at our house. They are respectful and very knowledgable. read more

Jesus , is the man ! He came in with so much knowledge , identified access points the rats were getting in . With his 3 week process there hasn't been a single sighn of a Rat ! Yeah !!!! Thanks Jesus the Rats Be Gone Whisperer ! read more