Aurora was very nice and understanding on the type of pest control issues we had. She was able to have someone come out fairly quickly. Peter came out to help us with our uninvited guests problem. He was very knowledgeable, listened to my concerns and questions, gave me some great advice to handle my concerns. Peter was also quite funny. Thank you so much read more

Reached out to have a yellow jacket nest that was next to my house in a bush get sprayed. I am allergic and have three small kids, need to get rid of them. Our service man was very nice and seemed to do a thorough job. Two weeks later though, nothing has changed, bees still buzzing in and out. Called to have it serviced again and they were going to charge me a second time. I think the pros can take care of a small nest in one shot. Cancelled the call and won't be using them again. read more

They could do better in notifying their customers of price increases. Just recently had my home serviced and find out that my bill has increased by $10 ? I do realize that costs have risen, but it would be good business to notify your customers of price increases before the fact, not when you receive the bill. Also, there was a time when removing cobwebs was a part of the service, not anymore. In and out in 15 minutes! read more

Peter is amazing! His attention to detail is fantastic. If you want your house to be spider web free you must ask for Peter. Not only does he do a terrific job of making my house and yard look fabulous, he also takes care of ants and any other bugs that might be on my property. All I can say is give that man a raise, lol! The service is worth every penny! read more

Was able to get an appointment quite quickly. Person who came was friendly and assessed the situation. Took care of moving things around the outside of the house so he could spray the outside. Have used them before and would recommend for sure. Worth the value. read more

Brian came out, set bait traps, did a thorough inspection of the building, and explained everything to us. Very competent, very honest, and perfect for our needs. Highly recommended! read more

I'm very impressed with Crown and Shield and will definitely use them again in the future. I called them at 11am and explained to them my problem (dead animal on property, needed it removed). By the end of the workday, someone had come out, removed the animal, and sprayed the area down. They communicated very effectively both over the phone and via text. It's so hard to find someone to pick up the phone these days let alone get service. Don't hesitate to use Crown and Shield! read more

Thought we had subterranean termites but pretty sure they were just landing on our roof, falling through our tiles and into the house. Called up Crown and Shield, Chris came out and checked out our attic and crawl space and informed us he saw no signs of termite damage or infestation. Was expecting to get a sales pitch and up sell after being told we were termite free. Suggestions of a service package or something but nothing of the sort. He charged us a reasonable flat fee for the inspection, gave us a business card and was on his way. We plan on using their services in the near future for an ant issue due to the great response, professional demeanor and lack of unnecessary sales pitch during our last service call. read more

No pre appointment call- so just showed up at the gate from a 4week out appointment 815am. I found the 300. Charge for service mind bending- did absolutely nothing- sprayed some oil not even fully around the foundation and was told employee had no bait traps available. Also was told i get a follow up call after appointment. We received no calls at any time. Really let down by this service. Over priced for virtually nothing- and local company. Would not recommend. read more

My wife and I saw remnants of termites and called crown and shield. Chris was the technician that inspected our house inside and out and was very knowledgeable. Fortunately, we were relieved to know there was no issues or an infestation of termites. We have used crown and shield in the past and have always been very satisfied with their service. We wouldn't use anybody else. Tyler C - Petaluma read more

Crown & Shields is by far the superior Pest Control company I have ever had the pleasure working with. Brandin is a superior Technican and while he was touring and inspecting my property, he answered all my questions and concerns. With his work order, another exceptional representative, Tom implemented the repairs necessary to keep my cat, Alberto (The Serial rat Killer) from chasing mice/rats into my home; into the water heater closet and he secured all my doors with improved door shields. He was here a few hours and I was amazed at his deft workmanship. I will continue my service with C&S. I highly recommend this company. Exceptional Service, Great people -at every level of communication. I AM IMPRESSED! read more

These guys are Terrible! Never send the same technicians. I have a two story home, they've been here for the last few years, and don't bring a ladder or extension to get the 2nd story cobwebs so they can spray for pests. Aurora is nasty on the phone and interrupts and talks over people. They "clear cobwebs and spray" but it's "not their job" to clear the 2 spiders that were on the door frame. Complete waste of time, don't waste your money. Plenty of other pest control companies that will get the job done. Just one of those companies where their management doesn't know how to work with the customer.... read more

Switched over from Hitmen. Much more reasonable and effective with traps. Consider calling Crown & Shield first! read more

I have been using Crown and Shield for many years at numerous residences and they WERE great. Recently the company was sold. The new owner told me that rather than the $45 a month I was paying for a 1 time a month 10 min spider service, the new fee was going to be $85 a month for the same service. And was I OK with that. Of course the answer was NO. I'm going to have to find someone else to work with. Peter the technician has been reliable and courteous but I can't patronize a company that treats their long standing customers this way. read more

We had an ant problem and phone Crown & Shield. Their technician, Peter Stubbs, came to our home the very next day. He not only eradicated the problem in addition he was very helpful explaining steps we could take to avoid the ant problem in the future. I highly recommend Crown & Shield. read more

I am a realtor, therefore I have had many experiences with other pest control companies, and I truly can say that five star service is the bare minimum Crown&Shield provides! I have been working with Chris and team for over 10 years and can't recommend them highly enough! I have had service at my properties, use them for my clients' transactions, and have referred them to property managers who handle hundreds of properties at a time. They are friendly, thorough, knowledgeable, flexible and responsive. I never have to worry, and know and trust that my clients and I will feel safe and protected when Crown&Shield is on the job! read more

I work for Property Management and one of our tenants shared this review: "Brandon did a great job. He trapped and removed two rats and did a very thorough effort to seal all entry points outside and in. WE have not seen evidence of the rats since his initial visit." read more

I tried to get my house fumigated because I had termites swarming inside. I know what kind they are (drywood termites) since they are very common in this area. I inspected and looked for subterranean termites and found none present. They want to come out and charge me $225 and tell me what I already know. No thanks, NEXT! read more

I received a very thorough inspection by Chris who sent me a detailed report a week later. He was very knowledgeable and answered all my questions. He also gave me very sound advice. The cost was very reasonable compared to others. read more

Fantastic company. Chris was professional and did a thorough inspection compared to others we had. Scheduled treatment for termites quickly! Highly recommended. He's the new owner so ignore reviews that are over a year old. read more

I was impressed with Chris on-site and Aurora back at the office. Scheduling was quick, the inspection was thorough, and while we thankfully do not appear to have termites, Chris had several recommendations to harden our home. I have used three other Sonoma County based inspectors over the last 6 years and Chris was the only one willing to go into an attic and within reason take a closer look. Previous inspectors would just stand on a ladder for 30 seconds and call it good. I'd definitely use them again. The price was reasonable and about what you'd expect to pay in terms of going rate. The company has new ownership as of a couple of years ago, with reviews from that point onwards seeming to all be positive. Chris was able to answer all my questions with patience and I may have them come back to do some pest proofing of our vents depending on price. A good experience on my end all around. read more

Crown and Shield made sure we were satisfied with their service. Response time was excellent.

Chris and Aurora are super easy to work with, professional and reliant. So happy we found them! Great for pest control help and termite inspections. Thanks again! read more

Great people! Great job! The technician Chris was timely, explained his findings, and scheduled a resolution appointment that same day! The follow up appointment was complete and thorough! I was very pleased! read more

I bought a house in foreclosure in 2009 located in Petaluma that had been sitting vacant for more than a year. Shortly after moving in, I realized that I had a mouse problem. The mice had chewed through the dishwasher waterline creating a major spill of water in my kitchen, ruining the hardwood floors. I called Crown and Shield to take look at the problem. They quoted a price to set traps, and check them on a weekly basis to eradicate the infestation. The price was fair and the service worked, I have not seen or heard a mouse since. The technician that came out for the service call also gave me advice on how to close up the areas where the rodents we're entering my house. He suggested I use spray foam in these areas to prevent future investigations. That advice was absolutely free, and works like a charm. Fast, friendly and professional. I would recommend them to anybody seeking pest-control. read more

Do not use this service under any circumstances. They have lied and over-billed my account multiple times, and refused to refund the overpayments despite conclusive proof of payment in the form of my cancelled checks with their name and account printed on the back of the check. They are deceptive, dishonest, and we still have bug problems. Stay away. read more

Speedy quick service, i called and the next day they scheduled me in! Very reasonable prices. Thank you for excellent service! Bye bye ants!

I have used Crown & Shield in the past for my home a few times and it's always been great - they got the job done where ants and rodents were concerned. I recently had an issue with a business that I work at that need attention ASAP, like yesterday if you know what I mean - Crown & Shield and their crew went above and beyond to make it happen the afternoon of my call. I was very grateful they were able to move their schedule around for my emergency! I highly recommend them for all your pest control issues!! read more

I started using the service for rodent problem in a rental property in Petaluma in early summer 2019. Problem was not resolved so I called to find out what they would do to correct it. It turns out that the business had just been sold to new owners (Aurora and Chris I think). Although they were not the people I had originally paid, they took my call, listened carefully, made an inspection appointment for a few days later, showed up on time, and emailed me results later the same day along with photos. They identified the modes of ingress which is what I wanted all along. read more

We called them for a ant problem. They came out 4 times and we still have a problem. The woman at the front desk is very rude and Definitely lacking customer service skills. read more

The Absolute best! A-1! Don't mess around with the big guys. They gave me the best treatment there I will be a customer for life and recommend them whenever I hear someone scream, "Eeeck! Nasty critters!" read more

I highly recommend Crown & Shield Pest Control. Our technician Chris was thorough, personable, and professional. With each visit, he was punctual and took the time to explain how he'd solve the problem. Thank you, Crown & Shield, for providing such great service!" read more

How does, came out the same day sound for amazing service?!?! So awesome! Jay, owner came out and did a terrific job. Locally owned! Keep that money in the community! read more

Jay is thorough and very helpful. The prices are very reasonable and the service is great. Thumbs up.

After calling Discreet exterminators and getting quoted almost $7,000 for their work, I called C&S and Holly was so sweet and honest about what should really be done about the situation. Jay was quick to come out and was honest and thorough. Great service for a decent price! read more

Nice folk who know what they're doing. After getting some stupid money quotes from other companies to fix a pigeon problem, Jay devised a one off that did the trick very nicely. Only reason I couldn't say 5 stars is, even though the price was way way more reasonable, it seems that everything is marked up a lot, and it took a while to get things scheduled. Basically all I'm losing a star over is a couple hundred bucks and a few weeks but that's not the biggest deal in the world for getting the job done right the first time. Completely recommend them read more

I am really not happy with my experience with this company at all! A couple months ago we began having issues with rats coming into our garden area and eating all of our herbs/plants. Then one night before bed we heard what sounded like a rat scraping around in our crawl space below our fridge. We frantically started calling exterminators trying to get someone out immediately. Crown and Shield was the first company we got through to as they have an answering service. The following day they called us back to schedule an appointment. We decided to pay for the 6 month service where they set up boxes with bait and come to do rechecks every month or so. I took a day off work because I wanted to get them here as soon as possible and the soonest they had was on a work day. I waited from I believe 9-11am for them to show as that was the window they had given me. No one showed and when I called to figure out where they were I was told by Holly (the woman who always answers the phone) that she did not see us on the calendar. I told her my husband had booked the appointment and I knew this for fact because he was corresponding with me the whole time trying to figure out what time would be best for me. She asked if she could schedule another time and I told her no because A, I had taken the day off to deal with this and B, I was concerned about the problem getting worse in the meantime. She told me they were having trouble with their vehicles but after a bunch of back and forth between her, my husband and I she managed to get an exterminator out. Thankfully I had the whole day so I was flexible on time although I would have preferred they showed during the window they said they would. Fast forward to our recheck a couple weeks later I get a call saying they need to reschedule. I voiced my concern about this being the second time they could not initially perform the scheduled services and she cited vehicle issues for the second time. After my third appointment the exterminator that came out told me because all the boxes are outside now they can just come check on them without needing me to be home. I have since received one notice on my door saying they were here. Not an update but at least I knew they had checked on it. I should also mention that the three appointments I've had, the exterminators were curtious and seemed knowledgable so my issue is not with them. Yesterday evening we had an appointment with Comcast to come check out some issues we were having with our service. The tech had to peek into the crawl space to check on something and spotted a freshly deceased rat. He alerted me of said dead rat because he wanted to warn me that it could start to smell really bad. I called last night in hopes they could come out to deal with it given that it most likely died under our house due to the poison it consumed from their traps. They called back this morning and I missed their call as I was working. When I called back I spoke with Holly and she seemed inconvenienced and very scattered. She first seemed to almost interrogate me on Comcast coming out on a Sunday (I was shocked too to her defense LOL). She asked where my crawl space was a couple of times and I told her it was below my house. She also told me "well it could just be a carcass", to which I replied the Comcast tech said "it looked freshly dead". She asked how she could call back so I gave her my #. I never heard back so I called around 4pm. She answered and I very politely told her who I was and that I hadn't heard back. She responded very snippy "Did you listen to your voicemail?!", I said I didn't get a voicemail, and again very snippy "Oh yes you did!" so I awkwardly responded, "OK, what did the voicemail say?". She again asked me where our crawl space was, to which I replied again "It's under our house". She said "Yeah but you're in a triplex" and I said "No we're in a duplex", to clarify we do live in a town home community but we only have one attached wall. She then said she wouldn't have anyone available for at least a couple days and it would be $60 to have someone retrieve the rat from the crawl space. On one hand I'm annoyed because how many more rats are going to eat the bait, they placed, and then die under our house costing us $60 a pop to retrieve. I must note, the first tech who came out said he did not want to set up a trap under the house because if they die down there it would smell terrible. On the other hand I get that business is business. My only major gripe is Holly, maybe there truly are circumstances beyond her control but reading prior reviews leads me to believe she's the common denominator. I'm generally pretty non confrontational but She was so beyond rude to me today when I wasn't even coming at her in an aggressive manner. I will not do business with Crown and Shield any longer if I have to deal with her. My apologies on the longest yelp rant of all time, just had to put it out there! read more

Peter is really nice and does a good job! I would give 4 stars if there wouldnt be Holly. Everytime i call, she does not seem very friendly, also she is absolutly not able to do her job and screws up my monthly service. The very first treatment, it took almost 2 weeks till somebody came, because she put the wrong date in the calendar. For the following month, she forgot to schedule my monthly service, so i had to call and make an appointment. The third month, i didnt even know that they were coming. I found the slip behind my garbage can the next day and saw that they were at the house. I didnt receive a phone call nor my husband. When i called Holly we figured out that she wrote down a wrong phone number. Ok that happens. But she never tried to call my husbands phone, even though she had the number. Because i wasnt at the house nobody could spray the inside, apparently the outside got sprayed (idk how, the gate was locked), she wanted to send peter back to spray inside, but of course, she never did! On top of all that, exactly the same thing happened the following month, and on the bill i saw that there is still the wrong phone number, even though we had this big issue and corrected the phone number (not to forget, she also got my husbands number! But never called) read more

These guys show up on time and go the extra mile to take care of my pesty problems, Jay&Peter give Fantastic service and they are nice guys which always helps. I Highly recommend them for your pesty issues. I am on two acres with lots of critters always looking for a way to get inside, these guys do the best job of keeping them away. They are my 3rd different service in 24 years and I hope they stick around for along time. read more

Unacceptable service, unacceptable customer care. Owner was offensive. Poor business practices. I would prefer to be infested with rats than to ever use their service again. read more