Very poor company to business with. Left dead bees and nest in walls . The smell comes into the house. Company does not follow up on work. Phone number says disconnected. Shameful! Yelp warned us. Thanks velpers. My daughter read better reviews on another site. We were wrong going with this company. read more

Due to an online technical issue, my account was cancelled in June. And now it is impossible to get it reinstated. I try to call Shawn Harkess, the branch manager, repeatedly. No one there picks up. Then I get routed to a national line where no one can help me. They say that they're leaving messages for him or the regional office, but I never hear back. And when my account was cancelled, so was my access to the customer portal. The only reason that I don't switch to a competing company is that all major pest management companies charge a startup fee in addition to the monthly rate. I already paid that to Orkin, and I don't want to be forced to pay it again. I wish I'd used a different -- actually organized, competent -- company from the start. read more

The worst service I had ever had in my entire life. They charge you a lot for the materials you can find anywhere, like Home Depot or Walmart, easily. They DO NOT use any professional materials, DO NOT WASTE your money and time with this unreliable Lemon company. P.S The customer service sucks. If there is a problem, you can not find a manager to talk to. BE AWARE. read more

Poor communication, unreliable system. They seem to have a major issue with scheduling and keeping up with scheduled appointments. The worst part is that their own customer service claim they don't know what you are talking about. To the point I am reading her the message with the confirmation with time and date and she insists the appointment is at another time and date. Apparently what happens is that they tend to move appointments internally but forget to inform their customers. read more

Horrible customer service! I called in early August for a pest issue and scheduled service for August 11. My husband took the day off to meet with the rep. At the time, we were told the cost was $269 initial consultation and $108 monthly IF follow-up service was required. I received both an email and text confirmation for the 8/11 visit with a two-hour window. When no one showed after the two-hour window on 8/11, I called and was told that they have us scheduled for a 8/18 visit. I told them that we selected 8/11 AND received confirmation and reminders from Orkin for that date. The rep, her name is Sherry, was initially apologetic then became annoyed. I asked to speak with a manager because I wanted to get assurances that this wouldn't happen again if we required follow up service. The rep said the manager was in a meeting at first, kept putting me on hold then said he'd call back later. She rescheduled the visit for the next day. I told her to be sure to tell him to give me a call - he didn't that day or the next day when I followed up again. The pest control expert came the next day - 8/12. He was informative and professional. He diagnosed the issue as minor. He addressed the problem then told us to call IF there was a reoccurrence. Sunday, 9/13 I get a call from an Orkin pest control rep at 8:00 am to say he would be at my home in five minutes. I told him 1- I was not in need of this service and didn't sign up for service beyond the initial visit. 2- the manager NEVER called me back to explain how they messed up the dates for the initial visit. When I checked my credit card statement, Orkin went ahead and charged me $108! I called customer service right away and spoke with Cora who just apologized but said she couldn't help me. I told her to have the manager call me back asap. HE NEVER CALLED ME BACK. I called corporate 9/15 and asked to speak with a manager but received the same run around! NO ONE CALLED ME BACK. I reached out to my credit card customer service to dispute the charge. They asked if I tried to resolve the issues with the merchant and I told them NO ONE RESPONDS!! This isn't supposed to happen with a national company. I plan to contact the BBB to report them and will pursue until I receive my refund. To make matters worse, I received a survey from them after the initial consultation where I listed my complaint about the scheduling mixup and the manager's refusal to call me back. Unfortunately, the survey was a waste of time because Orkin didn't respond or address my complaints...they did help themselves to more of my money though. read more

TERRIBLE!!!! 4 appointment no shows managers never available schedulers cant be contacted pros phones are always going to voicemail no communication 0/10 I canceled my membership read more

Can I give zero stars? I made an appointment for today, Monday 8/18 - over the weekend. Coincidentally my neighbor was having a bee problem on the day I made the appt. Since the guy was coming to check out their issues he took a look at what was flying around in my front yard. Said they were harmless, killer cicadas. So today- someone comes for my official appointment and leaves immediately because he's allergic to wasps!!! ARE YOU KIDDING ME? #1- I still don't know what's flying around my yard because these folks have given me 2 different assessments. AND #2-how do you employ someone at an extermination company that is allergic to a common insect?!!!!! I CAN'T!!! I called someone else to come look - obviously. Don't waste your time with ORKIN. Bc they're not W-Orkin with a full deck. read more

If I could give it a zero star I would. I had this technician Carruthers, Quaviel and his manager Shawn Harkness do an assessment for providing pest control in my house. They gave me this pricey quote and convinced me that financing would be available and that this was the best and the most popular package. Fast forward to a couple of days, they keep calling me, emailing me, showing up at my house. No voicemails, no emails, no texts messages. Just random phone calls. When I called them out on it, via email, they profusely apologized. Then they sent me a technician, who I assumed finished the work. I emailed them again as I keep seeing bugs and they eventually emailed me saying the work was never done! No communication, no response, nothing. Just giving me missed calls like the scammers and after 5 emails responding back saying the work was never done! Terrible! And Yes I have everything electronic. They made me sign a ton of paperwork too! read more

****Update: the concerning review response is fake. We tried calling after same message for google review. They argued and made excuses. Orkin is a criminal company and should be investigated. Stay away at all costs! Orkin is a legit SCAM. We had Sandy damage and needed work done in crawl only 8 weeks after our daughter was born in May 2025. Unfortunately, the work moved things around and we started seeing ants coming up floor board. Due to sleep deprivation we did not read the reviews before contacting Orkin. Basically Orkin will come for initial visit and do their job but follow ups are either canceled, super late, or not done at all. In our case, Orkin showed up after canceling follow up. Then came when we weren't home and sprayed for mosquitos (which we never needed) we have ants. We let them know of the error and once again cancelled and showed up when not home and sprayed for mosquitos. We call the office and they start arguing with us over our package! Like our ants magically morphed into mosquitos. Now we have a SERIOUS infestation including ants on the babies changing table, crib and in breast pump. I was actually crying on the phone and they could care less. Claimed a manager Sean would call us and a refund would be issued. We cancel end of August after tech shows up and sprays chemicals in our living room bassinet, sits on our couches and drops gel poison on floor. If it couldn't get worse they sent a truck on 9/25 without any message or confirmation. My husband called right away and they argue we need to give them 30 day notice! Are you kidding me? Now they are telling us we owe them money and threatening to send to collections. The stress we have endured postpartum because of Orkin cannot be articulated. It has become clear that you need legal help to deal with this company. read more

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My rating is actually a zero. A termite technician came in July (unscheduled) and said that 3 exterior termite cannisters had to be replaced but he would have to speak to his manager. Never came back and we received no call back. I called our local office (New Hyde Park) and and got a scheduled appointment on three separate occasions; all no shows and no calls. I called NHP office and asked for management twice in Sept. (1 week apart). I was told the manager was not onsite and would call back. No call backs. I now have a case file number and I am told that my case has been "escalated" to the regional office. That said, no call back and and no replacement cannisters. read more

This branch is horrible ..they overcharged me and besides emails and phone call branch manger Shawn never responds.. stupid me have them another shot and the pro sucks. I request to change and they give me the same person .. I'm about to cancel and go to a local company Orkin is only good for removing the dead body n setting traps n throwing poison. read more

This is a follow up with photos of the review I sent two weeks ago. To date $2000 plus dollars was spent have metal protections around the back of my house of which the repairs has come apart to keep mice and any other rodents from re-entering my home. Also the billing I called about numerous times which is not correct for someone to correct it and it has been ignored, but you keep sending billing statements I do not owe. I only had the contract since September 2024 and I know it has not expired where the work that was done wrong can be repaired. Second review by Sonja W, Linden NJ photos to follow read more

Run for your life!! Better yet live with the Rodents than call these company, lack of follow up,professionalism, false promises billing for things that should not have been billed, worst service I have encountered in a long time not sure why they are still in business. read more

Ok confirmed service appointment July 3rd. Did not show up, no call, no text, no email. Called me Saturday the 5th to say they are confirmed for July the 7th. I said, "ok holiday weekend give them a 2nd chance". Fine. Monday the 7th, no show, no call, no text, no email. Nothing!!! Are you freaking kidding me. Never again. read more

Extremely poor customer service. I canceled my account because I was being overcharged. They were debiting my account and then told me that I owe a separate bill for a mosquito bundle. If you're debiting my account, why are you sending me a bill? Upon canceling my account the representative told me no, you do not owe this amount for the mosquito bill. You have a zero balance. I spoke to another representative who told me I have a zero balance. Two months later I received a bill for $200 plus dollars for the same mosquito bundle. I called Orkin again. Of course the person that answered have no idea what I'm talking about cause obviously they don't have a record of anything. And now this representative is acting as though she's doing me a favor by listening to my problem. You're not doing me a favor lady. I paid you guys over and over again and now you're trying to rob me. No thank you! I may need to seek legal help to deal with these people, if you're thinking of hiring orkin don't! And if you do hire Orkin, you're going to need a pest control company to handle them because they are the biggest pests! read more

Called to remove yellow jacket nest around my chimney. Orkin was quick to do one treatment with a guarantee, took my money instantly, three weeks later, still had too many yellow jackets. Called to re-apply repellent, Orkin said their Long Island scheduler is not answering the phone. Do not use Orkin, they take your money but don't honor the guarantee. read more

This company doesn't treat pests. THEY ARE THE PEST! Awful experience. I called them for a problem with mice in the first floor, they came to take a superficial look outside the house and someone else later to just put some glue traps in random places. They offered me to fill some holes for more than $2000! Nothing new that I was not doing, no help, none of the traps got anything. I had to keep looking thoroughly until I found the entry point, which, obviously, was none of the places they barely looked at. I called 6 times to the customer services for a refund. They always told me the same: the manager will call you. I never received a call. The quality of the customer services is the same as the quality of the actual service. USELESS!! Never call this company! They are scam, they only get your money and provide no solution. read more

I will never use Orkin again they are crooks don't waste your time or money.. I wasted mines. Wish I could give 0 stars. Wish I had read the reviews before. read more

Orkin has the worst customer service. We can only reach an agent if we lie and say we are a new customer in the beginning menu. I received a text message at 5:10pm yesterday that they were going to come TODAY with a window of 9:15-5:45. what? Be available all day tomorrow? You can't just text back and respond you won't be available and of course, when I did call back, the branch was closed. I just received a text message at 7:21 that says my Orkin guy will be here soon. So he couldn't find a way to make it into the 8.5 hour window and is showing up over an hour early.... Set up is a breeze, dealing with this company long term is wild and inconvenient read more

Orkin - Scheduling - Pest Control Near Me - New Hyde Park, New York

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Saw a mouse. Called Orkin. Said they would be there between 12 and 2. They call at 2:30 and say they'll be there at 3. Not a "sorry we're late, be there soon," but a "this is definitely during the window so I have no need to say anything." They came and charged us over $200 to put down a few traps and they found a hole they couldn't fill in the side of the house. I filled the hole myself. Two weeks later get an email saying they are coming this week between 12 and 2. Get a call at 2:30 saying they'll be here at 3. Charged us another $100+ to look around a put out a couple more traps. I find and cover two holes leading from the basement to the first floor, including one that is incredibly obvious and was not mentioned at all by Orkin. Mice no longer get to main living space. Suddenly we get an unsolicited call offering a free termite inspection, they can come today! Surprise surprise, termites. "See? Here's one on this shovel. Here's a contract. Watch this 3 minute video on my iPad explaining what termites do like you don't know what termites are. Give us $2000 to put out Sentricon, the only one you should look into. If you get any other estimates make sure they're using Sentricon." I call another exterminator to get another termite estimate. Guess what? "No termites. Also, Sentricon is no good. Also Orkin lied about the termites to try and scare you out of $2k. No charge for the inspection, call us if you ever have any REAL pest issues" Sentricon is a system that goes in the ground outside of your house. It is just a series of baits with wood in them and nothing to kill them (at first). Eventually termites WILL find these, because termites are in the ground just about everywhere. Then Orkin can tell you "see? we found termites" and convince you that they WERE in your house, but now will be attracted to the baits. That's when they switch the poison into the baits to kill them. It WILL work and WILL kill termites around your property, which is not a bad thing, but just because termites are AROUND your house does not mean they are INSIDE your house. TL;DR: They do very little and charge very much. They also may lie to you about nonexistent termites to try to scare you into an expensive, years-long contract. They are not trustworthy. read more

Not worth it - horrible customer service. I had issues for the get go. Since I had no way of getting in contact with the office in anyway, phone calls, left voicemails & emails, no response, I had to go down to the actual office to finally be heard. I spoke with James, branch manager, said to give them another chance at how great their service can be. Let me tell you, James knows how to lie very well. Regret giving them another chance. Have to go back down to actually cancel my subscription because I've called too many times for over a month now. Go some where else, I would rather pay more at a place that will value and care for their customers beyond their auto-payment. read more

I called them to do a carpet beetle spray. They charged for that but did a very poor spraying of the perimeter focused on ants. They did not call back to adjust the price. I cancelled all future service with them. Very disappointed with their service and would not recommend. We are now using EcoShield and much more pleased with their service and would highly recommend. read more

Look elsewhere. Orkin may or may not be good, but the New Hyde Branch is extremely poor to work with. I have had to chase them for almost everything, with billing, service, follow up actions, everything possible. This is no way to run any type of business. If you are not an existing customer, do yourself a favor and look for another firm. read more

have been trying to reschedule and confirm a visit. I am told to call a number that puts me on hold then asks me to leave a message and no one EVER calls back. I just need to know if they're coming tomorrow or not! absolutely ridiculous! read more

Omg. Look at all the awful reviews. This review is for the New Hyde Park location. What does that tell you? Run as fast as you can away and I mean away from them. They deserve a zero star. Never answers the phone. You leave a message and they don't call you back. Scheduling is beyond ridiculous. Either they don't pay attention or chose to ignore how you want the set up dates to come out. Sends technician when not authorized to go. You will go nuts having them as your pest control people. You will be constantly on the phone trying for them to "get it right", which fails to happen. When you finally do get them on the phone they say they have no record of the call. Well, seriously how could that possibly be, cause they don't answer. They are frustrating to deal with. If you ask to have them come 2 to 4 times per year they will NOT space it out and they will be doing back to back months. Try getting them to stop. Find a local guy. You are better off. So happy to be rid of them.....finally. read more

Worse company ever. They showed up but never entered my house then I get a bill for services never performed. Tried calling numerous times left on hold for a least an hour message left and no one ever got back. One day some guy from Orkin parks in front of the house never gets out of the car was in the phone for about 30 minutes then takes off and then get another bill. Not able to speak to anyone I have to go in person. If you want to make an appointment they will pick up but for anything else After being in hold you have to leave message and they never call back. Would never ever recommend this company. read more

horrific roach service nothing was accomplished. saw many the same exact day of "treatment". was contracted by my building. literally beyond useless I hope they go out of business. absolute scammers. read more

My inspection window was between 12-2PM no one came! I waited until 3PM and called Orkin,they were sorry and would call me back,NEVER CALLED BACK!!! I was charged for this inspection(actually overcharged). I called Orkin back 4x and NEVER RECEIVED a call back. I finally got in touch with the New Hyde Park,Orkin who services the Upper West Side,NYC, more sorries!!!! Stacy at NHP. told me that I called the wrong Orkin and that I was being over charged for this inspection! I was told that I would not be charged. How can you trust a company,Orkin, to kill bed bugs when they can't even handle communicating with clients!!!! I would NOT RECCOMEND ORKIN, for service on the Upper Westside,NYC read more

I gave Orkin 4 years to exterminate carpenter ants and I still battle carpenter ants inside my home. It was a waste of money to hire Orkin for carpenter ants. read more

Worst company ever. They come and go saying they did their timely inspection but they actually don't most of the time. Someone came and said it us raining so will come next Tuesday but then I received text to give feedback as if they did their work and they never came back. It is just frustrating to get hold of them. I have been calling multiple times leaving voicemails but haven't heard back. One time they said they will come and change bait in a month, never came and changed it. They show up without informing and most of the time I get to know they camr and went after seeing their msg to give review. Some of the agents dont even ring the bell. read more

I had Orkin come to my house on 8/30 to treat a yellowjacket infestation at my house. Although the treatment eradicated much of the problem, the problem persisted, but on a much smaller scale. Orkin returned to my house on 9/6 and retreated the area. Within a day, I was finding dead yellowjackets INSIDE my house, so that was proof the problem wasn't fixed. On 9/8, when looking to close up the hole where they were coming in, my son discovered a few very live and healthy ones. I called Orkin once more and was told that nobody could get to my house until 9/17! I told them I needed somebody sooner. I was told somebody from the local office would call me. Nobody ever did. Fast forward a week and then yesterday, 9/17, a very healthy, alive and angry yellowjacket popped up in my house--from the same nest. I am still under my 30-day guarantee and I want this problem fixed once and for all. Everybody I call just tells me that someone will call me back! read more

No call/No show for a 9:00-12:00 termite inspection. I called and told them I won't consider doing business with them if this is their first impression. Still getting calls from someone looking to come do an inspection. Called him back to restate I don't want to do business with them and make the calls stop. The guy blamed me and hung up on me. Definitely never calling Orkin again. read more

They gave me an appointment to come to the office and never showed up. They then called and left a message on my machine. I returned the call and have yet to hear from them. Business must be good. They don't need any new customers, so they just ignore you. read more

If I could give this company a zero I would! Save your money and go to another location. This company is a rip-off, no one is ever available to answer the phone. I've set-up appointments for mosquito control and multiple "no-shows". Unacceptable for a company. They just take your money and don't provide the service they advertise. I would recommend finding service elsewhere. This is all too much of a hassle. They do not provide good quality or customer service. read more

NewHydePark Branch: There were FIVE consecutive no-shows for my appointments. No phone call, no explanation was given. I had to call to find out what happened EACH TIME. So, that was 15 hours wasted of my personal time because New Hyde Park, NY branch was too incompetent to take care of their long term customers. I was with Orkin since 2016. They need a complete overhaul of all personnel. That branch is a disgrace to Orkin and all of them should be fired including the Branch Manager, Shawn Harkness. read more

Do not hire Orkin! We contacted Orkin after buying our first home and realizing there was an infestation. We called and they described to us the inspection they would do and the various methods of diagnostics/treatment/prevention they'd be able to perform. Our goal was to have the infestation addressed professionally before moving into our new home! A 3-4 week timeframe. The technician arrived AFTER the appointment window with no communication. When he arrived he told me he did not have the proper spraying equipment and had to improvise. No inspection was performed, he walked into the house and without warning started spraying the first floor. I didn't even have time to put a mask on or leave the room before he sprayed. He then sprayed the outside of the house, and handed me some glue traps and then left. As he was leaving he said I probably shouldn't go back into the house for a week. He did not even go to the basement or second floor of the home before he left. We called Orkin regional management who confirmed this was wrong, and that a full inspection should have taken place as well as treatment of the whole home. We were told someone would call us back. After getting no call back, WE called THEM daily with no response for four days straight. Now two weeks after that bad service we are still calling back!!! Daily! We were able to speak to another manager yesterday who approved a refund but told us someone would call us back to finalize. NOPE! Still no call back. No refund. The worst of it is, we are out of time and have to move into an infested home!!! Orkin has made a terribly upsetting situation so much worse by their unprofessionalism and inept management. You can not rely on this company to do their job. Stay FAR away, and work with a local company instead. The local companies seem to have made an entire business out of fixing Orkins mistakes. read more

Sad to say.. They have changed.. No longer can schedule an agreed upon time frame and expect that Orkin can honor it. Schedule changes the afternoon prior to previously agreed upon time range and then the day of .. that New (Orkin chosen time ) is not honored. All you hear when calling customer service is : "the system makes changes". Not saying the poor person on the other end of the line has anything to do with the "system" but who does?? I'm done. read more

I simply should have listened to yelp for Orkin. My experience has been negative where they were happy to charge me for my first service with an unexperienced exterminator. Follow up appointments to actually try and solve the problem were rescheduled out without any notice. I was also not given a time-block for service just wasting my time waiting at home all day for someone who won't show up. Since there was an appearance initially, I cannot dispute the charge and when I called Orkin to ask why no one showed up, they were happy to cancel my "Contract". $400+ lesson learned. read more

Customer service was terrible. The technicians were friendly and effective, but the office had no communication. They do not answer calls, they scheduled appointments independently at times that we were at work, and they don't follow up. Do not recommend. read more

Absolute Nightmare! Avoid Orkin at All Costs! DO NOT, I repeat, DO NOT waste your time and money on Orkin! This so-called "pest control" service is an absolute joke. They've skipped our appointments multiple times, and no amount of calling their corporate or office lines has made a damn difference! They've overcharged us and delivered ZERO results. It's robbery masked as pest control. I demand that Orkin makes this right, but who am I kidding? They won't care, just like they didn't care about us. Save yourself the agony and never use Orkin! Spread the word to protect others from this pathetic excuse for a company. They deserve to go out of business for their incompetence and indifference towards customers! read more