I rarely leave reviews like this, but our experience was unacceptable.
First, I want to make it very clear that our server, Hannah, was wonderful. She was left to handle our entire party of 14 by herself with what appeared to be very little support. She did everything she could under the circumstances, and none of the issues we experienced were her fault. We made sure to take care of her because she deserved it.
Everything else was a disaster.
We waited nearly TWO HOURS for our food. We never received our appetizers. They ran out of potatoes. Steaks ordered medium came out well done, and the shrimp was terrible. For a party of 14 that specifically chose this restaurant because of a previous great experience, the quality of the food and service from the kitchen was incredibly disappointing.
But the most disturbing part of the evening was the manager, Robert.
Robert appeared to be intoxicated while working. He smelled strongly of alcohol, was unable to walk straight, and was visibly shaking while handing us plates. On top of that, he was rude when interacting with our party, and when his behavior was called out, instead of handling the situation professionally, his attitude became even worse.
Bad food and a two-hour wait are one thing. A manager appearing to be inebriated while on the job and interacting with customers is something entirely different. That is completely unacceptable and raises serious questions about how this restaurant is being managed.
Eventually, Robert removed the food from our bill because of how badly the evening had gone, leaving us to pay only for our drinks. Frankly, considering the quality of the food, the missing appetizers, the excessive wait, and the manager's behavior, that was the least that could have been done.
What makes this especially disappointing is that this was our SECOND visit. Our first experience was excellent. The food was great, the customer service was great, and that experience is exactly why we trusted this restaurant enough to bring a party of 14 back with us.
We expected another great evening. Instead, we got an almost two-hour wait, missing food, poorly prepared meals, and a manager who appeared intoxicated and treated customers rudely.
Hannah deserves recognition for doing her best in an awful situation. Management, however, should seriously address what happened that night.
After this experience, we will not be returning. read more