Amazing service, staff, and owners. Caring, responsive, good value. Ken & Jim are true caring…read moreprofessionals abs the front staff, Amanda and Tiffany are wonderful.

This was a good business until it was bought out after Larry passed away. Ken is great (no…read morecomplaints whatsoever), don't get me wrong but the rest of the office, they are not customer service oriented. Unbelievable... they wanted to charge for an office visit for a brand new set of hearing aids.

You need to employ an onsite audiologist ad not a Hearing Instrument dispenser. Second, you need to…read morebe non proprietary regarding your crappy Audible hearing aides so that tea hearing aid professionals can correct the mistiming done by Instument dispenser. I have had Starkey livio AI hearing aides poor to Audibel and they were a wonderful product. But now that Starkey has been creating brands, they are not giving same level of focus on all these brands as they have w the Livio and Evolv AI aides. Now due to damage from poorly fitted and tuned Audibels , I am needing a cochlear implant. The audiology test done yesterday by specialty audiologist at Oregon Clinic found that was way off the mark regarding my audiogram. This may have contributed to my advanced decline of hearing. Audible does not work with cochlear implant as I will need a "Cadillac" of hearing for my left ear that correspond to cochlear implant in my right ear. And all the while I am having to pay $7000 for Audibel hearing that don't match my hearing needs or my audiogram . Also they do not use Hear Ear which is the gold standard for matching your audiogram to your hearing aides and eliminating several trips to the office to have hearing aides constantly retuned. This pertains to Willoughby in Gresham, OR. So what is your response to these issues?

My new hearing aids are so much better than my old from 10-plus years ago. Lots of new technology…read moremakes them so good in difficult situations. The helpfulness and attention to details by the staff is very professional and makes the transition to new hearing aids very easy.

Open 5 days a week now, best care and service for Hearing Aids in the area. Thank you for caring…read moreabout my hearing loss or lack there of. ;)

From the owner: A trusted resource for hearing solutions for over 75 years, Miracle-Ear uses state-of-the-art…read moretechnology to keep you connected to the world around you - and the people who matter most. Miracle-Ear specializes in customizable hearing solutions that feature discreet, comfortable products designed to meet your individual hearing loss needs. Contact us today to schedule your free hearing evaluation at a Miracle-Ear near you. At Miracle-Ear, we know that a better life is in store, and the first step is a free hearing test.

We saw dr. Christy buckman. Wouldnt even give her one star if I could. Her customer service was…read morehorrendous with my two-year-old daughter and myself. She openly made fun of her called her special and said that she was not normal for being scared of the doctor. It was like sitting in a room for 20 minutes having someone make fun of your child. We left crying because it was that bad. . She was so rough with her and was trying so hard to get it over with she made my daughter almost puke from crying and hide under the chair . She repeatedly told my daughter and us that "she needs to grow up". She literally just turned two. The nurse also made annoyed faces at my daughter when she was crying and didn't want to check her ears but the doctors made her.

Doc Ghaheri is the straight-shooting and honest person you look for when you need the facts and…read moreno-nonsense assessment of your child's health condition. We have been to him on at least three occasions and every time he has made us feel comfortable, confident, and beyond satisfied with his approach and results. Our first son had a terrible tongue and lip tie which Ghaheri resolved and helped us through. Our second son has seen him once and instead of doing any surgery he guided us to other first-steps. This shows his maturity in his field.

Dr. Ghaheri has a wonderful resource of information available on his website and blog. I utilized…read morethis information from across the country. He took the time to answer my questions and refer me to a doctor that was closer to my home. Dr. Ghaheri is helping parents across America and Canada, by taking his time to insure they are informed and educated about frenectomy procedures and ensuring that their children are referred to skilled practitioners. Thank you Dr. Ghaheri!!!

Most of the therapists were great to work with! However, their policies need a revamp! I was highly…read moredisappointed when my child fell off a treadmill during a therapeutic session. The PTA Megan was more worried about her clinical notes then checking on her patient and assessing potential injuries. She looked up maybe 3 times in the matter of minutes while my child was on the floor with me by her side. Luckily I was in session because apparently this is their protocol to allow the parent with no medical expertise to assess a patient. Seems outlandish to me! Called on my way to the ER to cancel further appointments and notify the clinic I was taking her for evaluation and would like a supervisor to call me. Well fast forward a month later and I am called by a supervisor to fire my daughter as a patient because I openly discussed the incident in the session immediately after the incident, I had one conversation with the front desk staff asking if someone was going to call me back because it had been 2 weeks, and I answered questions about the incident in an evaluation to assess for therapeutic services that were needed because of the injury sustained. I am now deemed "a disruptive parent who is to focused on the past incident to focus on the future of my child healing". Not only do I find this a highly unprofessional statement from the clinical officer Sarah, but also at the end of the phone call she refused to let me get a word in, kept talking over me, and was attacking me as a parent and person. They have now discontinued services for my daughter and threaten to do so for my step son as well. Regardless of the beautiful facility and all of the services offered through this clinic I would not recommend taking anyone here after the experience I have had with upper management and the lack of follow through after an incident within the clinic.

The 2 star review isn't for the therapists. The ones we met were great…read more My issue is more about the customer service and follow through of the staff. They were also all really nice. But nice isn't everything. Our first eval appointment went smoothly, and we were given a card for the next appointment. We showed up for our next appointment, only to discover that that the date written on the card was incorrect, and we drove 45 minutes for nothing. OK, no problem, mistakes happen. Next 2 appointments, everything went smoothly. Then, we showed for our next appointment only to discover that it was not at the location we had previously gone to (doors were locked, lights off). Buckle up a rowdy 4 year old, drive to the other location (late of course, he's 4, he has to run down the ramp over the grass, turn in circles 3 times, all the while wondering why we can't use the bathroom-it's locked at the 2nd location). We show up at the main location to find that 1) His therapist had been changed without telling us (he's shy, no therapy can happen until he's friends with the therapist because he won't talk, and really, you have to talk for speech therapy) 2) His appointment was canceled without telling us (they had called our home once and received no answer, nobody attempted my cell phone, which is my main contact number). Another 45 minute drive in one direction for no reason. 3 hours of driving done now for no reason. Their office has a $25 no show fee, the office manager told me they seldom enforce it, however I had to sign a form acknnowledging this fact. The lady at the desk said that I shouldn't worry, their therapists have to give 30 days notice to cancel an appointment (Um, we've had this appointment for 2 weeks or more) and if she had an opening, since there happened to be 3 speech therapists on site that day, she would squeeze us in, but since there weren't any openings, sorry!, there just wasn't anything she could do. On Monday, I called the office manager, who promised to get back to me either Monday afternoon or Tuesday. A week later, we are still waiting for the return call. I called them frustrated, to be told they were trying to work something out for our family, but at this point they have demonstrated their follow through is poor. We are finding a new therapist. The staff is nice, the therapists are nice and competent. All of these events happened in a one month time period. The business practice leaves something to be desired.