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    Willoughby Hearing

    4.0 (4 reviews)
    Open • 9:00 am - 5:00 pm

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    Providence Sherwood Medical Plaza

    Providence Sherwood Medical Plaza

    2.5(29 reviews)
    3.8 mi

    I have been seeing Amy Gerhard for years since I was younger, she is amazing. I haven't been back…read moresince 2021, I had been working with a naturopath. Today I went in to reestablish care. They had me see Dr Elena Styles, which I was fine with because Dr Gerhard was always so great. However, my experience today was terrible, very uninterested in my issues, every answer was could be, maybe, no direction, no professionalism, I didn't feel like she cared much at all, she also stated today's establishing care appointment was only 15 min. Seemed very rushed and ready to get me out the door and on to the next, even though she was late to getting me back by 20 min. Her assistant Sara was very nice when she came into take my vitals but then when I declined no text recording during my visit she seemed very annoyed. At the beginning of the appointment she asked if I'd like to establish care with Dr Gerhard again or Dr Styles. I said either way. When the assistant came in to schedule my wellness visit, she said let's get you on Amy Gerhard's schedule, Dr Styles had no interest in my over health or goals. I wouldn't recommend her. Maybe we just are not a good fit but I don't normally do reviews and I for sure was called to share my experience today. So I would be cautious or look around if you are wanting someone who genuinely cares about your over health and goals.

    The doctor and staff I see are great. However the phone system is terrible and nobody should be…read moreexpected to stay on hold indefinitely or ask for call back to call back being one ring then they hang up. Now phone system doesn't even put calls through. Says call pharmacy or 911 then hangs up on you? IDK if all Providence facilities are doing this but it's disrespectful to the patients they serve and the patients deserve better treatment than this. Shame on Providence for treating people that need care this way

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    Willoughby Hearing - hearingaidproviders - Updated September 2026

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