I do not recommend this company for having your pool resurfaced. They sell themselves well; unfortunately, there's no follow through. When my pool was first resurfaced I mentioned to the owner that the color didn't look right and that I didn't like it. He said to give it time. At the end of 4 weeks, when they were ready to pull out, I said I still didn't like the color, and that the color was splotchy. He tells me that this is because I have well water and that causes problems. The time to have told me that well water could be a problem was BEFORE he started the work, and before he gave me a price. He should have told me that well water can cause issues, and I can choose to bring in water at an additional cost. From what I have been reading, the other choice is that they come out more often to brush the pool and maintain the balance. Yes, they'd charge more, but I might have gotten what I wanted. Instead, I was told that somebody would be there 3 times per week but mostly there was somebody 2 times a week. They knew I might have issues due to my water, and they don't try to get ahead of it?
So, he agrees to resurface the pool. Said they won't let me down. He's been working with somebody for 2 years now, trying to get it right. They resurface the pool. Somebody shows up twice a week. The color looks closer to what I want, but it is inconsistent throughout the pool. I thought I'd give it time and see what happens at the 4 weeks. Except that at TWO weeks, after the worker had come that morning, the owner's wife tells me they're handing the pool back to me. When I ask about the color splotches, she tells me how much it would cost for them to maintain my pool! I go ahead and check my pool that evening. I wanted to know what I was starting with. Well, my pool was NOT balanced - -something that is imperative to have after a pool has been resurfaced. The potassium and the chlorine levels were way off.
I have waited to post this review because I wanted to see if there would be any improvement in how my pool looks. It still has the white thin line that has been there from the beginning. Something was run across that pool bottom before it had been cured, and I can't figure what it would have been since there is only 1 line. The color is inconsistent, swirls of pale color to the right color, and in other places mottling (which I understand is something that can happen.)
Every time I look at my pool, I am so sorry I went with Orcas Pool. I spent a lot of money to be so disappointed at the service we received and what my pool looks like. I look at other very lovely pools, but mine did not turn out that way. read more
