I wanted to share my recent wonderful experience with my recent service visit with Infinity Solar…read more
I purchased my system in 2024 (detailed review also done); during this time, my solar generation has been absolutely wonderful, and sized perfectly by Kay. My electric bill is essentially free over all of 2025 and this year. Some months have a $10 dollar bill, other months negative depending on how sunny each day is.
I have had zero issues whatsoever and system works like clockwork. The installation over my tile roof, done through Terrazas roofing, partnered with Solar has also been top notch with zero issues with multiple major storms last year. I would say i was 110% satisfied with my decision to go solar and with Infinity solar.
Fast forward to 2026. A series of recent power outages resulted in no power in my home. My initial thinking was that my system should have generated power with a fully charged battery during this outage. After calling Infinity, it was relayed that my system per contract was only set up for load shifting by design, lowering cost which I had decided on. After discussing 2 options to allow for backup power generation, i decided to proceed with the upgrade.
Throughout the process, the entire team supported me exceptionally, starting with Sara who stepped in to help speak to me when the service department was not available at the time. As i did'nt understand my contract fully,, i reached out to Kay in sales, whom i did not speak to in 2 years, who really went above and beyond to explain to me in full detail how my system was set up, and options i had to upgrade. Kay treated me like family. I was so appreciative of her kind approach. She helped coordinate a technical call with Joel to fully answer all my technical questions.
Once i decided i was comfortable with to proceed with the upgrade, the service team took over, with Vanessa and Brianna helping me schedule my service. Vanessa and Brianna work tremendously well together; super friendly, pleasant, professional and helpful. I requested looking into a couple options which Vanessa followed up on and accommodated without hesitation. A straight forward and exact quote was provided on Thursday. Their service and help was fantastic and greatly appreciated.
Upon approving my quote on Thursday, my service was completed on the following Tuesday, much faster than I expected. Upgrade was performed by Ivan, electrician specialist. Ivan also initially setup my system in 2024. His expertise is perhaps, in my view, the finest in the industry. I felt very fortunate and appreciative knowing i hd my system in the best hands. He spent about 3 hours working on my system, explaining all the steps. Work performed was tremendous. Ivan patiently answering all my questions on some of the system parameters forgotten over the past 2 years. System was up and running and verified to work fully with a simulated power outage performed through the fuse box, and through the app. I was thrilled to now have backup power during outages. Billing and final payment was as quoted and super easy.
In closing, the real mark of any business is how you are treated after the job is complete. My belief is that Infinity solar lives up to their reputation of being an exceptional 5 star company providing high expertise solar services through all phases of a project; sales, installation, commission, operational life, and post installation services.
In a business of fraught with fly by night companies, Infinity Solar is a true gem. Solar done right with integrity, highest expertise, and exceptional, prompt service when called on. Thanks again to the entire Infinity team. 5 Star once again! Dave C