Came here to use my insurance before the end of the year. Met Torian (spell check) who was hip and stylish. He saw me looking at some Oliver People's and brought over a handful of other brands that matched my style. I ended up with one of his recommendations and couldn't be happier. He even stayed past closing time to help my wife pick out a pair of glasses. Great customer service and a cool person! I initially went to the Beverly Hills location but they were too busy and the space was way too small. Not to mention they don't let you try on glasses without their assistance. read more

These guys are great. I came in with broken glasses they greeted me welcomingly. Fixed them in the matter of minutes and I was good to go! For free. Really great people. I had a broken screw and a nose pad so they changed both to new! Very fast and great quality. read more

Optometrix - Fixed glasses - Optometrists Near Me - Los Angeles, California

Dr. Miles Zacheim has got to be one of the best eye doctors I personally have ever seen. They are located in Brentwood, and I live in Chino Hills which is a 50-mile drive down horrible freeways. I still make the drive. The office is pretty large and the staff is very professional and friendly, always. Dr Zacheim is extremely knowledgeable and has great patience going over everything from optic nerve scans, inflammation, pressure, caratarcs, and overall eye health. Thankfully, my eyes are in good health. I make this long drive since I trust him completely. Insurance also covers a lot of my exam costs, so this is great for me. I highly recommend coming here. read more

Optometrix - The outside of office. - Optometrists Near Me - Los Angeles, California

Limited selection of frames but great staff - and they will help cross-check the selection available at the other Optometrix locations as well. They also do adjustments on frames. The only downside is that parking is paid at the lot with limited street parking options. read more

Honestly, so happy I found this office. My experience was a 10 out of 10 all the staff is so sweet and amazing and the doctor couldn't have been better. my exam was so seamless and thorough, he took me through everything and explained everything so well really took his time and I love that. In love with my experience here would definitely recommend. read more

I called to inquire as a new patient, and I was blown away by the exceptional customer service I received. Teddy, who answered the phone, was incredibly kind, professional, and patient while helping me schedule my appointment. he was able to promptly look at my insurance and make sure I was all set before making an appointment. Teddy went above and beyond to make made the process seamless. I'm also thrilled to meet Dr. Tyna who has been so highly recommended and has already made a great impression with her warmth and expertise. The level of care and attentiveness this team at the Brentwood location provides is unmatched, and I'm genuinely looking forward to my upcoming visit. They also validate parking which is always a plus. read more

My experience at Optometrix was excellent. The place is pretty swanky, but my experience was mostly with the optometrist. I met with Dr. Zakheim. He's clearly very knowledgeable, informative and, as he'll tell you, incredibly stylish. He was able to crack jokes and tell stories in between giving the facts about how my eye health is going--he even gave me some good information about my insurance provider that I didn't know prior. I've worn glasses my whole life, and gone to many optometrists, and Dr. Zakheim is everything you need from one. read more

Optometrix - This camera takes a picture of your eye - Optometrists Near Me - Los Angeles, California

Bought a pair prescription glasses from Tanya and Torian and few weeks ago. Tanya was very patient with me because I kept changing the shape of the lenses. Finally got the perfect shape! I also had broken my sunglasses which I just took in for them to fix, and they were extremely kind and diligent to fix them for me in less than a few hours! Highly recommend this place! read more

Optometrix - Optometrists Near Me - Los Angeles, California

Totally weird experience here. Went in for a lens replacement, which I was charged $150 for in 2019 and 2021, and was quoted $495. I was like, "Why did it go up?" and was told thats what their prices had always been, that there was no way I'd ever be charged $150. yet here I am, looking at my old receipts showing those prices. No idea why they would lie to my face for no reason. read more

Optometrix has a great selection of eyewear and a very knowledgeable and stylish staff. I will be back for all my optical needs.

I've been a regular customer at this optometry office for almost 10 years, but I'm now looking for a new place for my eye care needs. The reason is the recent frustrating experience I had with their staff. It started 2 1/2 weeks ago when I ordered contact lenses. Usually, they arrive fast, but not this time. After two weeks, I called them, and they said the lenses were being mailed that day via FedEx and that I will receive them in one business day. When they still didn't arrive, I called again and talked to the office manager. She told me they were actually sent weeks ago by regular mail. She seemed uninterested in helping and gave me different information than her colleague. Even when I questioned this, she just brushed it off. Our conversation was rough; she talked over me and even said 'well shall I just give you the tracking number' in an effort to get me off the phone. When I asked why I was given different information by her colleague, she said well I don't know I don't see that anywhere and was very dismissive and non-apologetic. Her attitude only changed when I asked for Dr. Zachheim to personally call me. Finally, after a lot of back and forth, pointless conversations and her going back-and-forth with a manufacturer, they agreed to send replacement lenses from the manufacturer. I had to keep asking if they had any lenses in stock, and eventually, she offered a different brand as a temporary fix. The whole ordeal was way more complicated than it needed to be. The manager could've just checked with the manufacturer in the first place and sorted it out quickly. Her initial attitude was off-putting, especially since I've been buying lenses from them for years (nearly 10!!!) and never complained before. The lack of concern during the holidays, leaving me potentially without lenses, was the last straw. I'm disappointed and will be taking my business elsewhere. I don't need to give my money to people who are literally so unhelpful and rude. It's a shame because the Dr is actually amazing. read more

This location will not provide you with knowledgeable, thorough, correct, or efficient eye exams. Further, their lens providers offer lower quality than other glasses providers in the area. After looking elsewhere for a new exam and replacement lenses I can reliably state that Optometrix Brentwood will not get you the glasses you need. I saw Dr. Zakheim, the Optometrist for this location for a routine eye exam and refraction. The test was more expensive than nearby thorough ophthalmologist refractions and exams by $60. Dr. Zakheim is not proficient at providing adequate refractions. Over all the times I came in to address my vision, he did 3 refractions. All refractions gave identical readings. I found glasses with this prescription to be completely incorrect, and Optometrix could not resolve the problem, and would not allow for any refunds or exchanges. I immediately went to an ophthalmologist elsewhere who provided an extremely different prescription which has proven clearly correct. The exam was less thorough than any other exam I've had. The exam was split into three sessions. Second session was due to Dr. Zakheim requesting I be dilated and their standard exam didn't account for the time required. Third due to mischeduling on their part to a time the doctor was not available. Overall I had to visit this location 8 times to update my prescription, glasses and troubleshoot issues with the lenses. The doctor was not knowledgeable. I later learned from an ophthalmologist that issues I was having was due to a common behavior called ocular migraines, and that I had clear and obvious old scarring on one eye. Even after three sessions, Dr. Zakheim missed all this. Instead he recommended a secondary pair of expensive lightly tinted glasses to "reduce" my problem. The glasses themselves are suspect. I visited this store due to them having specific brands I like, however they do not offer the standard services that the frame provider advertises. Optometrix will not disclose their glass/polycarbonate providers, and I found that their lenses had a lot of aberration. I had the impression that their office knew that they were not providing adequate service. As others have said in reviews, my experiences with the front desk was not great. One one occasion they were closed without notice, and another they opened 45 minutes late. All receipts are hand written values, no written information is provided for what service is provided and no guarantees are made on their products. read more

Obsessed with Dr Zac and team. So warm, friendly and thorough. I truly enjoy and look forward to my yearly visit!

Never use this optometrist! I was in there at 4:40 on a Friday afternoon and ordered glasses. After I left snd they were closed I decided I didn't want the eyeglasses. I called when they opened on Saturday morning and was told they already processed the order. I told them no longer wanted and cancelled. She lied and said my ins would not be open until Monday and would call them Of course o called snd was open and they called Optometrix yo cancel. When I received a call they wanted to charge me $20 for processing fee with Amex or they could send a check for full refund. Just got check and charged processing fee. This is not a reputable business in my opinion. Seems like trying to just stay open and make a few $. Don't recommend anyone going here. Just put a dispute in with Amex do we shall see. Tanya was the optician read more

I came here for the past two years because it's close to where I live, but each time the service has been terrible. The eye doctor was professional but there is no transparency in costs. My "contact fitting" lasted less than five minutes and cost 70 dollars (I didn't realize I was even getting this and thought it was part of the eye exam). After the quick visit I was told that my vision hasn't changed. I was still having blurry vision so went to another optometrist who updated my prescription. What compelled me most to writing this review though was the treatment by the receptionist. She was rude and unwelcoming. The hidden costs, rude receptionists, and small selection of frames/contacts will keep me from going back. read more

Great service. Friendly staff. Quick turn around. The only downside is that the frame selection wasn't that large but Overall I will return. read more

Have been a customer for years. Bought several frames and had several prescriptions filled. But the staff has become increasingly less customer-focused. Thankfully, there are countless less expensive options where customers can purchase frames and have scripts filled. Not transparent about costs and not-customer oriented. Google prescription lenses for less expensive alternatives. read more

I have been a patient of Dr. Z for a few years. ADORE him and his staff. His Wilshire Blvd. office is across the street from my office so it is super convenient. Service is ALWAYS OUTSTANDING and friendly. Dr. Z is very progressive in relation to long term care; not just slapping a pair of glasses on you and showing you the door. If you are looking for an excellent doctor and equally skilled/kind staff - look no further than Optometrix - DR. Z is the bestestest!!! read more

As an aside, I'm pretty surprised at all the positive reviews for this place and wonder about their validity. I've been a patient of this place for about 2 years now and recently came to the conclusion that I simply deserve better service, and need to go elsewhere. Reasons: #1 - Clinic treats everyone like they jobless individuals with inordinate amounts of time to make several trips to the clinic for the simplest of things. Literally, for an EXISTING customer (who has been there before) getting an annual eye exam and pair of contacts takes 4-5 in person visits. The visits were 1.) Eye Exam 2.) Second eye exam and contacts ordering 3.) Contacts fitting 4.) Have to come back a week later to check the fitting. 5.) Possibly re-order, come back for another fitting. Seriously, what working professional who has worn contacts for 10+ years wants to spend their time this way? There is like zero empathy single people with demanding careers. #2 - There is ALWAYS a surprise bill in the hundreds of dollars, even when you have PPO good vision insurance. They never tell you until the work has been done. This has happened to me at least twice. I always pay and have never made a fuss but as a general rule, once I find out a place operates this way I avoid it. They do very bad job of calling your insurance and explaining what your plan does and doesn't cover before conducting services. #3 - Attempts to have them mail me contacts resulted in 6 weeks waiting due to the office sending them to the wrong address TWICE - despite me both specifying my correct address in email and updating it in person when I was there. #4 - They outright REFUSED to work with an online contact service provider because I hadn't yet come for my fifth visit which was for contact fitting and checking again. This is in spite of me making full payments for all the exams and services. If you're a busy professional with good insurance, who values efficiency and appreciates places that respect your time, probably best to avoid this place. I am certain there must be better places out there. read more

If I was able to give a negative star rating I would. The experience I have had with this business has been absolutely horrendous in every way, with the exception of Dr Zakheim himself. I have been a patient of Dr. Zakheim's for over 5 years and have enjoyed having him as my eye doctor but quite frankly the over all customer service is so diabolical I can no longer tolerate the simple task of making an appointment for an eye exam to make it worth it. I would like to get into specifics but it would be too personal and I don't feel like they even deserve the time or energy that would involve. There are many wonderful medical offices in Los Angeles with exception customer service. If you're looking for an optician my advice would be to look further, way way further. read more

If you want expert knowledge on glasses coupled with a thoughtful and delightful personality, ask for Ralph at Optometrix, Brentwood. I have challenging eyes - severe myopia, astigmatism, plus distance and night-driving issues. Ralph found me a prefect frame (lightweight, masks my thick lenses), added the thinnest lenses possible-and gave my eyes (and nose!) a new lease on life. Dr. Zakheim has been looking after my eyes since I arrived in LA in 2005. Literally saved my eyesight after an accident. Great optometrist! Kind and generous human being. Highly highly recommend. read more

This place gets 5 stars for both the eye exam and the glasses buying experience. Dr. Zakheim is personable, but to the point and took the time to explain my vision issues instead of just saying "ok, here's your prescription." After my exam, I got some fantastic, and patient, assistance in choosing my glasses. I got both eyeglasses and sunglasses, and am positively in love with both pairs. My eyeglasses completely fit the cool, slightly retro vibe I was going for and are the right size to accommodate my progressive lenses, and the Celine sunglasses are just fabulous. I never want to take them off, which is a good thing because I need them to see. :) Since glasses are a major investment, (hello, they're on your face all the time and are not cheap!), it's worth noting that they take VSP insurance and worked with me to make sure I got the best price for both pairs. Five stars all around. read more

This place is AMAZING!! Every time I walk in, everyone is so welcoming and friendly. Dr. Z is so kind and knowledgeable; I've gone to multiple optometrists and I've always had issues, but every time I come here, I walk out satisfied and comfortable with he service provided!! This will be my optometrist forever hands down!!! read more

I went at the end of April for an eye exam and new glasses. I paid over $500 for the glasses and now it's May 15th. Still no glasses. Avoid this unprofessional place!!! read more

I was at this location maybe three weeks ago looking for Xtra active transition lenses. I wanted to get estimate on the price as well as make decision on whether or not I am going to get Xtra active transition lenses which are usually darker. The lady there (Veronica) suggested she can get my insurance info and find out the price for lenses and also she can order a sample Xtra active transition lenses so I can decide whether I want it or not. From the first interaction you could tell she is on colder and ruder side and she does not care about customer service. Although I gave her my insurance card she wanted to know my SSN which I refused to provide and sure enough she was able to find me in the system without SSN. She was supposed to give me a call the next day with estimate which she did not. After couple of days I called them and asked for Veronica and she remembered me but said she has not called insurance yet. She told me she'll do it as soon as possible without slightest apologies in anyways. Since two weeks ago she is supposed to give me a call for estimate and let me know when the sample lenses are arrived. In summary: My experience there was awful because: 1) The staff member (Veronica in my case) did not do what she was supposed to do despite reminding her couple of times. 2) The staff member (Veronica in my case) was rude as she did not offer the coldest apologies for not doing what she was supposed to do. It really felt that I have to beg to have my job done and she has the upper hand of deciding wether she wants to provide the service. read more

You cannot do any better than Dr Zakheim & his team of professionals at Optometrix. This is my second year with them & i have a tricky prescription and Dr Zakheim takes pride in his work, & in improving my vision year over year. There place is really cutting edge technology and the quality & level of care are unsurpassed. I'm a customer for life! read more

I saw Dr. Zakheim for a routine visit, and he diagnosed early cataracts. I subsequently saw 2 opthamologists who confused me about possible treatment options and their necessity. I subsequently returned to Dr. Zakheim who performed farther testing and was able to clarify my conditions and options in a calm and understandable manner. I found him to be thorough, knowledgable, and caring. I Highly recommend him! read more

I am a petite older adult with a small head, so it is difficult for me to find glasses that can hold a progressive lens and look good. After visiting a a dozen shops in LA, looking to replace my old Lindberg glasses, I was frustrated because no shop had any samples small enough to fit my head. Considering the price of Lindberg glasses, I was surprised that no one was willing/able to help me get the right sized samples to try on. Veronica went the extra mile. She got in contact with the rep, who came personally with the entire Lindberg collection, so I could select one that looks great. Then Covid hit! However, Veronica continued to deliver outstanding customer service, leaving several messages and making specific arrangements so I could get my new glasses. read more

Dr. Zakheim is an amazing eye dr!! He helped me tremendously since he told me a simple solution in regards to eye drops. I have bad dry eyes!!! Love him!! read more

Ask for Linda!!! If you want great glasses with expert and friendly service, go here. I called the day before looking for a specific style of frames and even though you could hear that the store was busy, the manager, said Linda, put me on hold, found my request, saved them for me and I picked them up! But not before magically fit the lenses from my old glasses into my Moscot babies. At no extra charge! It was like being in New York where they know how to TCB with speed, style and a lot of genuine warmth. Incredible inventory of designer frames with a lab on the premises. Validated parking to boot! read more

The service at this place is fantastic. I was traveling to LA for a few days and needed contacts on short notice. They worked with my contact lens place back in Massachusetts to get my prescription right away and I got my lenses almost immediately. They could not have been more helpful and responsive. read more

"look up to GOD"... That's how I learned to put my contacts in... Ralph Glance is amazing. It freaks me out to touch my eye and he wasn't going to let me leave the store without demonstrating the technique 5 times. This place is great. Gave me 2 sets of trial lenses, took care of me without an appointment. And now I am off to do another yelp review because I can See! read more

Never had a more comprehensive and thorough eye exam experience than I've had with Dr Zakheim. Top it off with Casey's amazing taste and styling and I'm reading to read clearly. Don't mess around...go get your eyes checked. After all, you can't see as clearly as you think you can. read more

Dr Zakheim is the man! Great quality service with a doctor you can trust. Very happy I saw him for my routine optometry check up!

Ralph is a gem, highly recommended. He spent time with me, worked hard to get several pairs of glasses fit just exactly right! The quality of the work is excellent and professional. The choice of frames is extensive and covers all tastes and sensibilities. I highly recommend Optometrix and in particular, Ralph. My frames have never fit so well. And he graciously invited me back anytime for a tune up and cleaning solution. Great customer service. read more

Very disappointed! Drove 2 hrs, to an appointment only to be told I was given the wrong date! Traffic in this area is absolutely the worst! NEVER recommending this place nor returning. read more

I am so happy I found this place and I have my fellow Yelpers to thank! I have never been to an optometrist that has given me such a thorough exam in the past 10+ years. Dr Z really takes the time to explain the conditions of your eyes and walk you through exactly what he is examining. I have bee to the same eye doctor for years due to the convenience but no more!! It is so valuable to truly understand what's going on and what to do to ensure you are maintaining the proper care. It's such a relief to find an optometrist that truly cares about his patients and is passionate about what he does (not to mention how funny he is). He also hires staff who are friendly and equally helpful. I have found my new eye doctor for the next 10+ years to come! read more

The Optometrist is terrific, but his primary employee, Ralph, is one of the most user-unfriendly people I have ever met. He is arrogant, imperious, cavalier, and fundamentally refuses to consider the perspective of the customer. He represents the worst customer experience I have encountered in many years. If you need an eye exam, Dr. Z is extremely competent. However, I would suggest you buy lenses/frames elsewhere instead of dealing with Ralph. I did, and saved more than $1,500.00. read more

Dr. Zakheim is a wonderful doctor. Sadly, with the exception of Casey, his employees make for such a terrible customer service experience, it's no longer worth it for me to go there. I have continually had the bad luck of working with Veronica in particular. Veronica is condescending and rude both over the phone and in person-- that is until you buy two pair of very expensive glasses-- at which point she is then obsequious to the point of real irritation. Ralph on the other hand made me feel so awkward about a pair of glasses I wanted to buy, I ended up buying the same pair somewhere else bc I didn't want him to receive the benefit of my purchase. Good doctors are hard to come by, but the poor customer service at Dr. Zakheim's Brentwood office has gotten to a level that it is no longer worth it to me to continue my visits there :( read more

Dr Zakheim and his staff are truly amazing! I couldn't be more happy with my decision of going to him as my optometrist. I work with rugs a lot and have really bad allergies to dust, my eyes have been itchy and watery. Thanks to Dr Z and his treatments my problems are slowly going away. I give him a 10+ stars and recommend all My family and friends to him. read more