this company forged my husbands name--when i asked for a contract with his signature--after a few weeks they sent me a document with his name forged---he has never gone by the signed name---and he is not legally responsible for anything--i have power of attorney--i was here when the sales rep came-- and we both clearly stated we were not interested--i had already read how they were getting people to sign an ok to dig--when in fact they used their signature to put on a contract--and i told the guy under no circumstances were we signing anything--he even went as far as to say he needed the signature to prove he was there--and we still said no!! do not even answer your door for these people they are liars--cheats and thieves---they ought to be shut down read more

Ping is always over 60, never a stable connection and constantly drops. Use at your own risk.

its absolutely mind blowing how a company can have this shit of quality and be fine with it. Like the reviews on everything they associate with are all negative. The service is so bad. There hasn't been one day in my 6 months here where the internet hasn't gone to shit during the day. I can't watch videos, download anything or call my family let alone do my home work at times. It is just crazy how they are so oblivious to this and ignore how trash their service really is. read more

They are terrible. They charge me for using an Ethernet port and it still doesn't work. They just basically just stole our money. They are criminals. read more

The only reason this company is still in business is because there is no competition in this area. They have the worst internet speeds I have ever seen. When it takes a whole minute to load a VERY simple web page, there is a problem. My mind is blown. I've been with this company for over a year now, since they are the only ones there. HORRIBLE SPEEDS. It feels like I'm back in the dial-up era. Worse. Worse than dial-up. In 2018, really? read more

I generally don't give one star reviews because, in my experience, truly terrible experiences are caused by miscommunication, unreasonable expectations, or simply unpleasant customers with a chip on their shoulder. In this case, I will wholeheartedly give a one star review. I'd give zero if I could! This is absolutely ridiculous. I should not have to go to campus every other day to do homework/online work while paying for Optix's internet. I should not have to be concerned over whether or not a simple word document will or will not upload. I should not have to take it as a given that I probably won't be able to upload a photo to Facebook from home (far from the end of the world, I know, but it illustrates the severity of Optix's problems). Things as simple as email should not take minutes to load. When you pay for internet you do so with the understanding that, while there will be hiccups on occasion, you will generally have access to the service for which you are paying. Not so with Optix! Customer service is very friendly, but they can do pretty much nothing to fix the consistent problems that Optix suffers. Their "kill them with kindness" approach is fun the first time or two. Lexi, you're cool, no biggie! But then it sinks in that these people are trained simply to get you to go away and shut up because, after all, the majority of customers in Rexburg will graduate and move away within a few years. Congratulations Optix, this is the name you've made for yourself. Lackluster service, slow internet speeds, horrible uploading, and reliably terrible service. You are quite honestly the laughingstock of Rexburg. Avoid Optix at all costs. Do it. You will regret it otherwise. read more

Unreliable when it comes to staying online for a month straight‍ there is always some point where it goes out. The internet is definitely not high speed either. read more

Moved into an apartment complex that uses Optix Media's wifi and ISP services. No router or ethernet port in the place, and we aren't allowed to use them anyways(or printers) per Optix's "security features". My wifi has now been down for over 48 hours, and I've seen no apparent effort to mend this issue. When it is on, it's decently fast, but spikes super frequently. With no option to use my own router, and have my own security (FROM OPTIX...), I feel ridiculously vulnerable and it's like they don't understand what people use the internet for. No wifi for 3 days in college student housing is kind of a problem. read more

This is honestly the best internet service around. In some of the University student housing, they have a wireless internet service. I am not talking about a wi-fi setup meant to serve hundreds of people in an apartment complex. I am talking about their REAL service. It is fantastic. Incredible speeds, great service, friendly people, and it's reliable. That doesn't even mention the fact that their price is reasonable. It's a price worth paying. (unlike the majority of ISP's in this area) Do not hesitate to get optix internet. You won't regret it. I wish that they served more areas than eastern Idaho. In many bigger cities, you are stuck with money hungry companies such as verizon and AT&T. Thank goodness for optix! read more

Wish I could give a zero, the connection is terrible. I don't need to write any more than what everyone else has.

I live in an apartment complex that recently switched to this provider - seems like a mistake. The first two weeks were a constant battle to stay on the Internet. I was rebooting my router every day - around the same time so I could get a different IP address and get online. After the third day in a row I just stopped calling tech support. Because it was happening so frequently I thought it might be my router. So I purchased a new one. Now 9 days later, I'm off line again. I just tried calling tech support and I was caller 14 in the queue. I wait to speak to someone but find out they aren't answering, the only option is to leave a message and they'll get back to me. That is horrible customer service. If you are having an outage TELL YOUR CUSTOMERS. They will probably understand and won't leave a 1-star rating on Yelp. read more

They need to let us use smart devices in our homes. They'd some sort of filter that doesn't allow that to be used. Internet goes out frequently and randomly. read more

This company is great with customer service and offers a speedy internet connection, but horrible when it comes to network capabilities. They don't allow chromecast, but do allow Apple TV and Roku, and blame it on the way chromecast streams the content. Their lack of support for one of the biggest computer developers and fastest growing streaming devices is rather unfortunate. read more

The internet this company provides isn't internet at all. It's a wireless dumpster fire that leaves fumes of hope that maybe someday an internet connection will be there, but you'll only ever get the smell of it burning somewhere else. read more

Very fast and reliable. However, I find it extremely sad and unfortunate that this company prides themselves on being one of the fastest...and while they are fast, it is because they block every little thing that may slow them down. Multiple websites blocked. They do not support wifi printers (that is absurd. I don't care if it could slow a network down, everyone has them especially in a college town and all other ISP's support printers. Also, they do not support Google chrome cast or the Nintendo wii, claiming it takes too much of a hit to their speed. Seriously. With multiple $1k plus routers they use through out the entire complex, there is plenty of power and bandwidth to support these devices. There is no excuse. Simply none. read more

Where do I start? I need this for school. I need a solid Internet for my education but that is something optix can not provide. Sure the customer support is great but they didn't fix anything. I eventually had to get an Internet repeater and even then it didn't do me too much. Honestly if I had another choice I'd pay anything for that. But there's no one else which has got to be the only reason that this company is still in buisness. read more

Terrible service that drops constantly and is somehow even worse than Comcast. Of course they are the only provider in the area so they have no incentive to improve their awful service. read more

Where to start. I am not the type of person to go out of my way and leave reviews like this but I really feel like people out there should know how unprofessional and crappy their service provided is. Around the beginning of 2019 my apartment complex adopted a new internet provider Optix Media. From the very begging i have had issues regarding my laggy internet connection. I contacted customer service regularly for awhile till i just gave up because nothing was getting done. I am a student busy with school and having crappy internet is not ideal for me. When summer came along I made it a priority to try and get this issue resolved by contacting technical support weekly. Every tech guy I would speak to would just give me excuses and tell me they will forward it onto their network engineers. I never received a call back with any updates regarding the issue. Whenever I would ask to speak to a manager (Justin) they would make excuses like saying he is on break or busy with another customer and would call me back. Not once for 4 month of complaining and asking to speak to the manager did I get a call back! Absolutely unprofessional. I have never been so frustrated with a companies customer service. I honestly do not know how these guys are still in business. Stay far away from these guys! read more

Optix straight up sucks. Goes out like 5 times a day. We'll be switching back to Cableone real soon if our service doesn't improve quickly.

So I actually work at this company and wanted to give some responses for the reviews we have. First and foremost the web sights that are blocked in Rexburg are required to be blocked by the college itself. This is a LDS ran college and in order to get the title "student housing" the building itself has to follow the rules of the college including if the college wants certain web sights blocked they get blocked (The college requires some graphic websights to be blocked). It is not optix media that chooses what web sights that are blocked but BYU itself. The reason Chromecast and wireless printers do not work on the network is because in these complexes their are 100+ college students on per complex if not more at any given time (in Rexburg we average 25,000 unique devices) so we isolate each individual device for security purposes, we do not want 1 person to get a virus and then the virus attacks every single device on the network. Students need to realize it is the same username and password for every single connection so this is the only way to be safe. Apple TV and Roku only work because they have a separate IR remote and do not require you to make them visible on the network. Normal Wii's do not work because Nintendo uses a Wireless B card which was out dated in early 2003 when it was replaced with wireless G no one knows why Nintendo uses wireless B but we do not support wireless B. As far as the internet speeds go the 20 down and 40 up is due to the fact that their are probably 100 students using download speed as compaired to 10 using the upload speed. 20 down is pretty good for student housing with 20 down you can watch 5 high definition Netflix movies at 1 time without buffering and this is only what one device is getting imagine if their was not 100 students currently watching youtube videos on the network. You can not have a personal router because this is student housing with a managed WIFI network, You broadcasting on the same channels as our devices causes interference which causes issues for other students trying to do homework on the network. Any questions about these policy's feel free to call us at 208-242-3711 **The things that do not work are only for the managed WIFI networks and not for individuals so if you are getting our internet at your house this will not effect you. **for wireless printers you can set them up using google cloud printing if your printer supports it. **For wiis if their is a Ethernet cable you can get a USB to cat5 adapter fairly cheap and it works. read more

My initial response to this company is quite disappointing... I have used Xfinity internet for nearly a year now. First, the internet speeds I could get at the high time of the day were 80 Mbps download and always 12 Mbps upload. I am reciving almost 20 download and 40 upload with this company. Second, I can't use my own router!?!?!? I am an Apple user and apple's motivation goes as follows, set up their own separate network (Apple router). Then using that as a central hub connect all other devices (Apple TV, Time Capsule, iPhone, iPad, Macbook, Mac, and eventually Apple Watch). The central hub causes all the devices to work together and communicate properly. I am a college student. I understand keeping all things on a network separate especially in a building paying for the network services. It helps with many things including virus reduction. I have previously lived in large complexes all using Xfinity routers. Each apartment had its own router and network, that didn't interfere with each other, and if you would like you could connect your own network router. This was wonderful for me as I could have a separate network that all of my Apple devices could communicate accurately and efficiently. I don't plan to change that because of a ISP issue. I also notice as I am using this that the internet connection is iffy.... It connects and disconnects from the internet every so often all on it's own. I promise that it is not my device being out of date. I keep up to date on the most recent technology that Apple offers. As a student I want reliability and ease of ability from my ISP. read more

I was struggling with the internet speed and sent an email to their customer support. Within a short time they called me and directed me to the tech support. They explored the situation and have corrected the problem. The internet seems to be working well now. I was very impressed with their customer service, promptness, and willingness to resolve the customer's concerns. read more