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    CenturyLink

    1.1 (12 reviews)
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    Sparklight

    Sparklight

    (25 reviews)

    $$$$

    Service up to a few weeks ago has been great. Now, service has too many interruptions, usually in…read morethe afternoon. Service acknowledges these interruptions; however, cannot say when (or if) the problem(s) will be fixed. However, the big problem is they are raising their rates by five bucks, but offering a five dollar discount for direct pay. I have had direct pay since day one, but on a call (that took me about eight minutes to get through to a human) that five buck discount is for checking not for a CC. Ok, so after wasting that (that info could have been provided in the email but wasn't), I went online and changed it to a checking account and was told that they could not do the auto pay this month (it's still two weeks away) so they immediately deducted fifteen bucks from my checking. This action solved a big problem for me. Google is installing fiber in our neighborhood and I was not to interested; now, my reply to them when they knock on the door is where would they like to install the fiber optics cable box on the house. The immediate deduction was nothing to be, other than a pain in my rear since I float over 2K in my checking at all times; however, what would happen if the people DID NOT have the funds to cover it, or they did but this could cause other checks to bounce? Sparklight appears to try, they had good service; however, it appears they are headed for a corporate surprise when they find their customer calling to tell them to disconnect and they have jumped to the 1GIG or higher service offered by Google. Will it wake them up too late? Or do they really give a damn about customer service? (I would have sent this email to someone at their headquarters; however, they do not offer any email addresses, preferring for a person to call, be on the phone for a period of time and then talk to an agent who cares not one bit about a complaint from a customer.) NOTE: Just read reply. If the lady from Sparklight thinks I want to spend time waiting for someone to talk to or even take time to call she is badly mistaken. As noted, when Google is ready to install to my house, I will sign up and move on. And the sad part is, up until the fiasco with the increase, then a chance to decrease and he minor interruptions, I had told a friend last week I had no desire to change internet providers. How times change so quickly when big companies cannot comprehend a customer's reaction to complete incompetence by a few employees. Live and learn or move on and close the doors.

    Truly the most horrific internet service I have ever had the misfortune of paying for. If there's a…read moreway to pay for GFiber or Starlink, I promise it is worth it. In the end, I never expected the internet speeds I was paying for, almost nobody can provide that (my bar is pretty low, especially in Idaho). What gets me is the lack of consistency. You like playing online video games? Not anymore you don't. At some point you will be disconnected and lose any progress. You like streaming an entire movie? Okay captain entitled, get off your high horse. Joking aside, I think their recent promotions to try and lock customers into their service show how panicked they are, and how much they were relying on a borderline monopoly to extort money from a group of hostage customers. Choose literally anything else.

    Big Dog Tek Solutions

    Big Dog Tek Solutions

    (9 reviews)

    Only problem was that installer did not wear a mask. Unacceptable and irresponsible in the middle…read moreof the COVID epidemic, no matter what The Donald does or does not do. Everything else was great: signing up via telephone went smoothly and quickly with no pressure to up-sell, installation was scheduled in the near future at a specific time, the installer called to tell me that he was running an hour late, and the installation went quickly and smoothly. Plus, with DISH I get a great picture better than cable, and at a cheaper price! But, dammit, wear a mask!

    We were switching out satellite provider. We initially went to Big Dog in Idaho Falls, who we had…read moreworked with before, but were referred to the Pocatello office. They started out to be responsive and very helpful. They found us the best deal with cash back and arranged for installation. We thought everything was going well and would be as they promised. However, after set up they completely forgot about us. They didn't submit the forms correctly to get the rebate promised. We kept waiting for it to happen. Every time we called about it they said they would fix it. They never did. They finally said they'd split the rebate since it was too late to fix with the provider and they'd just have to pay it. Not our fault they didn't do it right the first time, but I guess we got something. We will never use them again. Next time we will just deal with the 800 number of the big company instead of trying to go local. Very disappointing service after the sell.

    AlwaysOn - Love Your Internet

    AlwaysOn

    (2 reviews)

    We had always on for years and then we had to move a year ago and you can't cover my home we had…read moreto go to rise broadband I miss always on so much. My internet was always on and now every other day I wake up and rise broadband is having problems and I have no internet. I've had such bad luck with rise broadband I only pay 39.00 dollars a month. I am on the phone with them so much they should pay my phone bill

    This company has the worse customer service I have ever seen! They dont even want customers!! I…read moremoved into a house that my friend used to live in and he had a router there with some hardware like a satellite dish and a line already ran for the Internet and I found out he had used all Idaho. Well I called to find out what kinda deals they had and talked to a total idiot but she did say they had 5 up and 5 down speed for 35 a month which is pretty good but she said they were waiting on equipment to get in and she would call me back to schedule a time. I never got a call back so I called them a week later and she said "oh I meant to call you" so anyways I just overlooked it which I shouldn't have and I asked if they had a time they could come out and hook me up she said yes but he has to call the technician but would call me right back. I said ok but please do. 4 hrs later after still not receiving a call I called them back and talked to the same person and I asked them what kind if customer service do they have when they can't even call me back!!! She said um well um! By this time I am totally pissed and said what time will your tech be here I just want internet she said that he would be here the next day and that I would just have to pay 150 for the installation and it would be applied towards my bill. The next day the tech showed up and said he just needed the 150 to start the job and I asked him about it being applied towards my bill and he said no it wouldn't be applied unless I signed up for a 1 year contract!!! I told him to go because if already this company is lying to me and not calling me back what hope can I have that my bill will be right or that if I need tech support I will have it? I can't in either!! I ended up going with century link not because of the speed but because at least if I have a problem I will get a hold of someone with integrity!! I would not recommend this place to an enemy!!

    CenturyLink - isps - Updated August 2026

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