Service up to a few weeks ago has been great. Now, service has too many interruptions, usually in…read morethe afternoon. Service acknowledges these interruptions; however, cannot say when (or if) the problem(s) will be fixed. However, the big problem is they are raising their rates by five bucks, but offering a five dollar discount for direct pay. I have had direct pay since day one, but on a call (that took me about eight minutes to get through to a human) that five buck discount is for checking not for a CC. Ok, so after wasting that (that info could have been provided in the email but wasn't), I went online and changed it to a checking account and was told that they could not do the auto pay this month (it's still two weeks away) so they immediately deducted fifteen bucks from my checking. This action solved a big problem for me. Google is installing fiber in our neighborhood and I was not to interested; now, my reply to them when they knock on the door is where would they like to install the fiber optics cable box on the house. The immediate deduction was nothing to be, other than a pain in my rear since I float over 2K in my checking at all times; however, what would happen if the people DID NOT have the funds to cover it, or they did but this could cause other checks to bounce? Sparklight appears to try, they had good service; however, it appears they are headed for a corporate surprise when they find their customer calling to tell them to disconnect and they have jumped to the 1GIG or higher service offered by Google. Will it wake them up too late? Or do they really give a damn about customer service? (I would have sent this email to someone at their headquarters; however, they do not offer any email addresses, preferring for a person to call, be on the phone for a period of time and then talk to an agent who cares not one bit about a complaint from a customer.) NOTE: Just read reply. If the lady from Sparklight thinks I want to spend time waiting for someone to talk to or even take time to call she is badly mistaken. As noted, when Google is ready to install to my house, I will sign up and move on. And the sad part is, up until the fiasco with the increase, then a chance to decrease and he minor interruptions, I had told a friend last week I had no desire to change internet providers. How times change so quickly when big companies cannot comprehend a customer's reaction to complete incompetence by a few employees. Live and learn or move on and close the doors.

Truly the most horrific internet service I have ever had the misfortune of paying for. If there's a…read moreway to pay for GFiber or Starlink, I promise it is worth it. In the end, I never expected the internet speeds I was paying for, almost nobody can provide that (my bar is pretty low, especially in Idaho). What gets me is the lack of consistency. You like playing online video games? Not anymore you don't. At some point you will be disconnected and lose any progress. You like streaming an entire movie? Okay captain entitled, get off your high horse. Joking aside, I think their recent promotions to try and lock customers into their service show how panicked they are, and how much they were relying on a borderline monopoly to extort money from a group of hostage customers. Choose literally anything else.

Absolutely Impressed!!! My lap top had a little "accident" I…read morethought it was ruined. I looked up Galaxy Computers and saw some good reviews. They were not kidding, this business is top tier. They took my lap top, kept me informed of the details and what was going on. So polite and courteous. The timing was great and the cost was the best part. I GUARANTEE I will be recommending them to family and friends.

What a disaster. Trent was asked to do some basic work. He accomplished none of the requested…read moretasks. When asked, his response was to slam down the phone. Even though I could clearly see the task(s) were not accomplished by looking at Windows Disk Management. TOTAL LACK OF SERVICE ORIENTED ATTITUDE.

Haven't been here in years because we had a terrible experience but we went back today and talked…read morewith James Lawson about upgrading to new phones since our contract is ending. He was AWESOME! He was knowledgeable and personable. He actually listened to and addressed all of our questions. He didn't try to force any plan or phone on us. We didn't buy phones today because we want to do some research on the few different ones we liked but we will DEFINITELY be back in the next few weeks to buy them from James.

Absolutely horrible customer service, both employees would not listen to issue. They were very…read morerude!!!! Would never recommend that anyone go to this place. If I could leave less than a star I would. Absolutely pathetic!!!

this company forged my husbands name--when i asked for a contract with his signature--after a few…read moreweeks they sent me a document with his name forged---he has never gone by the signed name---and he is not legally responsible for anything--i have power of attorney--i was here when the sales rep came-- and we both clearly stated we were not interested--i had already read how they were getting people to sign an ok to dig--when in fact they used their signature to put on a contract--and i told the guy under no circumstances were we signing anything--he even went as far as to say he needed the signature to prove he was there--and we still said no!! do not even answer your door for these people they are liars--cheats and thieves---they ought to be shut down

Ping is always over 60, never a stable connection and constantly drops. Use at your own risk.read more

Fuzecore customer service needs some work. Their billing staff says I'm behind every month even…read morethough I know I'm current. Then when I try to contact their billing department to get it taken care of, they never return my phone calls or emails. Our system wasn't working for a few months and when I tried to call and get it fixed they again NEVER returned my phone calls. When they did come to help us the charged us $100 per visit. I usually do NOT post reviews, but I want to warn anyone who is thinking about using them as the VOIP system to beware.

From the owner: We specialize in Technology. We are technology consultants. We help businesses utilize today's…read moretechnology. Some of the more popular technologies we help with are: Social Media, Web Design, Application Design, Smart Phones, Voice over IP, Phone Systems, Network and Repair and Maintenance, IT Solutions for businesses, Wireless Connectivity, VPN, Paperless Offices, Electronic Medical Record Systems, HIPPA Compliance, Patient and Client Portals. Our goal is to help businesses be more productive by using technology.

Why am I with Direct Communications? Will post you pics of speed test later., Scammers those guys…read moreare. Outsourced support agents are mocking customers. Speeds below 1mbps not acceptable. They used to be steady so just less interruptions than Cable one or Sparklight. They lost even that. Barely serviceable speeds. Technicians that never show. Rescheduling technician's visit for 3 (!!!) times. Three service appointments missed than they have the audacity to act like it is not the biggie they will give me fiddy dollaz if I lose 600. Cute. Their model always was do nothing it just works somehow. However their business model is not viable in 2023. Say you came to rent a motorized vehicle and are offered a 3 legged mule as a means of transportation. That is how their speeds and services compare to competitors in the current area.

OMG I have not had so much fun since my dog died. I tried to get customer service to connect me to…read morea person who could send a technician to work on their 50 yr. old lines in my neighborhood and found it near impossible to finally get someone to look at my phone and internet service. I was able to "chat" with a live individual after at least 12 dozen different question rabbit holes and scheduled an appointment. For several years now, heavy, wet spring snows short out the lines and render the service unusable, but was unable to communicate that to the automated customer disservice system. Tech came -- problem fixed. More bad weather 2 days later same problem, only this time I tried a different approach to the problem. Tried to get a tech for phone instead of internet and the process was slower and the "chat" was with someone who spoke limited English; as was clearly demonstrated by their syntax and verb usage. Later that evening my bank contacted me when an overseas customer service company tried to charge my credit card 5 different charges which were not authorized by me (have auto pay on my credit card). Fortunately, my bank contacted me and I was able to stop the transactions before they occurred. Needless to say, today I contacted another ISP and will have it up and running tomorrow, I hope. Whoever thought automating customer service was a good idea should be fired! And, I won't even talk about foreign call centers. This time.

Customer service has continually gone downhill, starting with raising prices after telling me I…read morewould be locked in for life at a lower price, closing all offices, so you can't go into a store, and now not allowing customers to actually talk on the telephone to a real person. Customer service online does not count as they read from a script and are not allowed to make any decisions on their own. I've been with CenturyLink for many years and recently moved in to an apartment that provides their own Internet. I went online (because you can't talk to anybody in person) to cancel my account. I was told that, because I was two days past the cut off date for billing, I would have to pay the entire month - despite not using their service - plus the new increase of $5 (so $80!) added this month. I am furious! I really people read these reviews before they sign up with this company!

Horrible customer service and billing issues! Called three times to understand why my auto pay…read moredidn't process through their system only to be frustrated with representatives that consistently has horrible attitudes and didn't seem to have the ability or training to handle the issue.

There should be negative stars for some of these reviews. This company has the WORST customer…read moreservice and their advertising getting a Motorola flip phone is FALSE advertising! You get a phone that's 4 years old and so out of date it's worthless!!! Go with another company NOT this one!

They advertised a Galaxy A23 phone they sent a TCL30z of which I've used this model before the…read morephone had to be replaced 2x & I had to buy 5 separate sim cards. I called & explained to 3 separate ppl I received rudeness no acceptance of fault on them & they refused to replace the phone. They do not care they did not have a disclaimer stating they might send a different phone never reached out to inform now I have to pay to send that piece of crap back at my expense on a limited income they're ridiculous & totally uncaring when they're in the wrong it's totally called misrepresentation or false advertising. No one expects a inferior product when offered a different product. You would expect that they would send the correct thing they stated in their offer but refusing to take responsibility or by replacing with the correct item is false advertising. BE WARNED SAFELINK DOES DECEIVE THE CONSUMER. This is not a Galaxy A23 see for yourself.