staff are very friendly and helpful. Vicki is very knowledgeable and accommodating. spent lots of…read moretime with me trying to get things right. thank you.

The owner Vicki was so nice and helpful to my elderly mom, when we were searching for hearing aids…read more Then, as soon as my mom paid the big bucks, Vicki's nice and helpful ways went out the window. Things go wrong from time to time and we have to go back and Vicki is legit MEAN to my little old mom for just asking simple questions about hearing aids. It's okay to pay a professional for their expertise and then to ask for their help in understanding a situation, or for their opinion.

I was just seen by dr. Tsou and it was a very pleasant experience. Explained to me that there is…read morenothing wrong with my ears but still ordered a hearing test due to my age. He was extremely nice and very professional. Would not mind coming back for my follow up appt. Now the lady at the front desk is a different story. Not as pleasant, I did notice that she can be, though, especially with come back patients. But when I arrived at the window, no good morning, no eye contact. All she said was: WHAT's THE NAME? I wasn't even sure if she was talking to me or to the lady she was training. My appt was scheduled for 10 am and I was seen a bit past 10:30 so it wasn't too bad. Clinic sure needs improvements, everything looks old, dingy and the carpet in the waiting room is nasty. The only reason why I did not remove a star is because I was there to be seen by Dr. Tsou, not the receptionist, thank God!

Seen him a few yrs ago.IAM looking else where for an ENT that is knowledable,knows what his doing…read more. since then everything is worse. Muffled sounds, Estubian tubes dysfunction, Bubbling Ear Drum, ear pain,Sever Tininitus, Air BuildUp in my head?,sinus?,Ears, Sinus?,Iam always having to plug my nose and breath out...Its bad. Ontario ENT was going 2 do surgury,I was skeptical. Went to Loma Linda ENT there Dr ask me to plug my nostril and breath thru the nose, Because i was able to breath Dr said i dont need surgury, All is good?.Reports state Estubian tubes dysfunction& Ear Drum bubbly. Just HORRIBLE!!! DOCTORs DONT CARE.

Probably the worst hearing place in the high desert and that is strictly because the person who…read moreruns the place, Denise, has no business being in customer service let alone working with senior citizens. My mother in law went in for an audio test and it was determined she needed hearing aids. She got the hearing aids and they were very painful for her so we went back and Denise acted like it was a huge inconvenience to even help her and even insulted my mother in law when she was explaining the issue she was having. After 15 minutes of struggling with the hearing aids, Denise did offer an alternative solution which was for ear molds. When she went to take the impressions, she noticed there were significant wax blockages in ear canals which would make it difficult for her to get the receiver in her ear. Denise did give her a few samples of a product that would help to get the wax softened and easier to remove but the samples were 3 years expired :/ Needless to say, after a few days of attempting to soften the wax and a trip to urgent care, the wax plugs were out, her ears were clean, and guess what?!?! She didn't need hearing aids - go figure! You can tell Denise is a commissioned dispenser because she is super nice when she is trying to push the product even if it means being dishonest and taking short cuts to obtain a sale. When it came to retuning the hearing aids, the attitude and true colors really surfaced. Denise was hesitant and didn't even want to give the number she was supposed to call in order to receive the refund. When it comes down to it, when selling a product, you're going to have people who are not happy with the product, thus there should be a clearly defined return process. If you lose your commission because of the return, that's the cost of doing business unfortunately. Perhaps next time, tell the person they should wait, get the wax blockages removed first then come back for an audio test and see if you really need hearing aids. Even if a sale was not made at that time, good customer service is essential because now in the future, we will make sure never to patronize this location and we will make sure that any of my mother in law's senior friends who may need hearing aids never patronize this location either.

Outstanding service very polite good product definitely recommend them Had lost my back cover they…read morehad them in stock always stocked the batteries I need very good business

My grandma needed her hearing aids cleaned and have some maintenance done on them. This is the…read morebest hearing aid experience I have ever had. Daryn is super nice, knowledge, and fast. If you need to get a hearing aid fitted, fixed, or just need more information about hearing aids and what they do, she is the one to go to. She also does fittings for in ear monitors. So if you need ear fittings. She is the one to go to.

Best service I have ever received. I've had numerous hearing tests and have had hearing aids for…read moreseveral years. This was the most thorough and accurate test I have received. Very caring and knowledgeable staff. The hearing aids... I purchased a pair of the Kirkland Signature 9.0 aids. They are replacing my $5,000 set from a big name company...the Kirkland's were about 1/3 the price. I just want to hear.... I would have spent the $5,000 again. The Kirkland's are a superior hearing aid.... unbelievable clarity....comfortable too.... you forget you have them on. Thank you Mayla! You are the best!

This is the second time going to this place for a prosthetic, my mistake. First experience I…read morethought was going great. They actually scanned my stump instead of casting. Which turned out to be a better job until it was time for adjustment. Ashley didn't know what to do. So she gave up and I had to go to another location. They tried to fix but it turned out I was wearing a 3-5 ply sock on a brand new socket. Not good. So I dealt with it for over 8 months and it was due for a new one. Went back to same location. First was told they don't take my insurance, then told that they do. Went to see Ashley. Told her about what's going on. She writes it up as a customer not happy or unsatisfied. When in all actuality it was their screw up. So an order was sent in. I called to follow through and was told by Viri that my Dr never sent them authorization paperwork for reasons why. But Viri tells me that they only followed up once at the beginning 6 weeks ago. Never since. So now I have a blister because of negligence and no one cares. Viri and Ashley have no care for patients, but just to be there and pretend they know what they're doing. The only person of value is Cathy that answers the phone. She at least helped me. Al Cam is more interested in selling or upselling you as other people put but not helping. WILL NOT RECOMMEND

I would not recommend this place they do not care about their customers all they want to do is sell…read moreyour something they are not interested in finding the best option for you

Great service and customer support Francisco provided excellent assistance with my hearing aids and…read moreI highly recommend this business

They managed to lose my records. I went in after I received a phone call from them stating that I…read moreneeded to come in and she tells me that they don't need to see me. She had not even looked at my records, which they lost, and decided that they didn't need to see me. I don't put a lot of confidence in the secretary at all. Then she wanted me to fill out a whole new Workmans comp claim.

I'm glad I finally came to Connect Hearing. My hearing has been slowly subsiding through the years,…read moreand I needed to take a proper hearing test. I made an appointment by phone. Very easy to do and they were very helpful. I show up, and they are all so nice and understanding. Went through a series of tests. More than I've ever been through. I mean, I get a physical every year, which includes a test, and they just tell you, yeah, your hearing is not so well. Here, they break it all down in a very professional way. So, with all that being said, I walk out with a set of brand new hearing aids. Happy I came!

My mom has had nothing but problems with hearing aids from there . The aids don't fit in her tiny…read moreears. She has called multiple times and leaves messages and they don't return calls or make attempts to solve problems. I would never use this company again! Thousands of dollars for hearing aids she can't use