I called ahead of time to ask if the doctor would be willing to wear a mask because I am…read moreimmunocompromised and airborne virus aware. The Office Manager told me point-blank that they choose to risk the lives of their patients rather than wear a simple item that would break chains of transmission and save lives. This is not a safe location to be seen and you should never trust a doctor that won't take the bare minimum precautions to protect their clients. I hope Kathleen and her rude staff never have to endure the medical conditions they've made it too unsafe for me to be seen for and I hope they'll never be shamed for asking for the accommodations they need, like they did to me. Have the day you deserve, Kathy.

Dr. Kathleen Jones is an excellent E.N.T. MD. She has great people skills as well as being very…read moreprofessional and knowledgeable. Dr. Jones also has a very professional and friendly staff. The High Desert is very lucky to have someone like Dr. Jones.

First time in office from my husband's appointment. We were told we could go over test results from…read moreprevious provider if we provided them. Which we did. He sat in the waiting room for an hour and a half waiting for his name to be called. He goes up to the front desk and is told that he was checked in at 7:47 but there was some type of "glitch" in the system that didn't show he was in the waiting room. So many patients were called ahead of him. I'm so glad I met him there to drop off test results. Something told me to reconfirm that his test results would be reviewed, and she cuts me off saying oh no no one will help him with that today. As I'm explaining what we were told over the phone, the older blonde woman at the front cuts me off and starts talking over me, when I politely let her explain whatever B's she needed to tell me. I call her out on it and let her know that I won't accept any disrespect as I did not disrespect her. I wait a minute to speak to the manager Vanessa, but my husband needed to get back to work. I asked if she could call me or if I could call her and am told yes. I call the office as I walk to my car only for the call to be redirected to their call center. I walk back in the office and let them know that no one was answering. The blonde woman says that the calls are being redirected so it couldn't call to her directly. I feel like she just told me whatever to get me out of office. I waited for the manager Vanessa to come out and we went into her office and spoke and I explained everything to her. I did appreciate her professionalism and her understanding of our frustration. She told me she would look into everything but I ultimately decided that I would just go back to my previous doctor. I was really excited to be a patient of Dr. Earle as she is an African American and there are far few in the high desert. But after the misinformation provided by the call center, negligence of my husband's appointment and time and in the rudeness from the woman working the front desk, I ultimately decided that this is not the place for us nor would I recommend the office to anyone who hasn't been here before. Front desk lady did apologize after the fact that it doesn't matter now. Yelp

Nelson, you were flat-out rude and unprofessional. If answering phones is too much for you, do…read moreeveryone a favor and clock out. Putting me on hold repeatedly and then ignoring return calls is lazy, not busy. Your job isn't complicated and somehow you still managed to mess it up. Because of your behavior, I'm switching providers. If this is the standard for Charmaine Earle's medical assistants, I can only assume the care follows the same careless attitude. You didn't just waste my time, you damaged the practice's reputation. Own that. Looks like the other reviews sums it up! Definitely switching providers and Nelson, if it weren't for you I wouldn't have even came to yelp! Good job, way do to buddy.

I had a very difficult case and had been turned away by UC Irvine when I found Dr. Lee. He agreed…read moreto take on my case and my surgery was on 8/21/19. From beginning to end, Dr. Lee demonstrates confidence, professionalism and expertise beyond his years. I am very pleased with not only the outcome of my parotidectomy but the entire process along the way. I hope I never have to have another surgery but if I do I will turn to Dr. Lee first!

My father was diagnosed of stage IV throat cancer at City of Hope in June 2014. Due to insurance…read moreissue, he had to be transferred to his local doctors for intense radiation therapy and chemotherapy after their tumor board decided on his treatment plan. His health deteriorated but he was able to pull through it all and recovered. A year into his recovery, he tragically started smoking again. His throat cancer then returned and the tumor was growing much more rapidly this time around. His previous doctor referred us to an ENT physician at Riverside Community Hospital. My father and I met with this resident surgeon who conducted himself in the utmost incompetent and uncertain way and advised us that he and and other three resident surgeons would do laryngectomy on my father. My father couldn't even be convinced that the surgery would make him recover again. During this time, my father's shortness of breath worsened everyday to the point he felt suffocated. He was on so many medications and had to carry oxygen tanks with him all the time. It was emotionally painful and unbearable to be around and see him suffer. His conditions worsened and he started to be in and out of emergency room. Eventually ER doctor had to perform tracheostomy and my father stayed in ICU for a week. He was then sent to a rehab center for recovery. Upon his discharge, we managed to find a new ENT doctor, Dr. Carvalho in Hemet. Dr. Carvalho finally referred us to Dr. Steve Lee at Loma Linda University Medical Center for laryngectomy. I wrote all the above because I want people to know that my family has seen a lot of doctors ranging from top notch City of Hope dctors to resident surgeons in community hospital. If you manage to find Dr. Lee at the very beginning in your journey, you should know how truly blessed you are, and you should look no further. It took us a long and painful journey to get to him. In January of 2017, Dr. Lee and his team performed laryngectomy and throat reconstruction for my father. The surgery was a success and my father has since then been cancer free and he is able to speak with his voice prothesis. Everyone in the family including myself thought we were about to lose my dad sometime before his laryngectomy, but he has recovered and started a new life. All of this is because of the beyond exceptional care he has received from Dr. Lee and his team. Dr. Lee is warm and genuinely caring. He's calm, reassuring and pleasant to be around. His humble and down-to-earth character almost makes you feel like he is just a neighbor next door and not a God-like surgeon. After many years being under Dr. Lee's care, it made us realize Dr. Lee is truly one of a kind. He is a top rated surgeon who is driven by his calling and passion as a doctor and he is wholly committed on academic research and striving to provide the best patient care with his team.

Very accommodating with appointment making very professional & all staff Angela,Michelle & Ericka…read morewere awesome front office the best service I ever had at a doctors visit I would like to thank Angela & Michelle especially for there etiquette & demeanor also Miriam Teele & TK Jung provided excellent health care practices with core values

The Nurse Practitioner was very thorough with her exam. The office staff were professional.read more

Dr Poopat is awesome! Great doctor and a wonderful person. He always does his best to make you feel…read morebetter.

Hi! my name is Claire and I just wanted to come on here and say that Dr Glenn Matney, his nurses…read moreand receptionist are the best! My son has been going to see Dr. Glenn Matney since he was just 8 days old.. He is now nine and he takes the best care of him. He always answers questions clearly, checks anything and everything I bring to him that I'm concerned about and takes it seriously. He even helped me get my son diagnosed with autism by giving me resources. I recommend him 100%! He truly is the best pediatric doctor.

My daughter was seen here 2 days ago because she is sick. Following the visit I asked Dr. Matney to…read morechange our pharmacy to Costco. He said "oh I don't know how to do that but I'll try". The prescriptions were called into a pharmacy I didn't know about and to make a very long story short, blue shield of CA helped me so much to resolve the situation. Anyhow what a mess it turned out to be, the office would not return my calls after several messages I left needing help, they won't even take my call. Very unprofessional staff! I will NOT be taking my daughter there ever again!