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    Robert M Tsou, MD

    3.2 (10 reviews)
    Closed Closed

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    Charmaine Earle, MD

    Charmaine Earle, MD

    2.0(52 reviews)
    3.9 mi

    First time in office from my husband's appointment. We were told we could go over test results from…read moreprevious provider if we provided them. Which we did. He sat in the waiting room for an hour and a half waiting for his name to be called. He goes up to the front desk and is told that he was checked in at 7:47 but there was some type of "glitch" in the system that didn't show he was in the waiting room. So many patients were called ahead of him. I'm so glad I met him there to drop off test results. Something told me to reconfirm that his test results would be reviewed, and she cuts me off saying oh no no one will help him with that today. As I'm explaining what we were told over the phone, the older blonde woman at the front cuts me off and starts talking over me, when I politely let her explain whatever B's she needed to tell me. I call her out on it and let her know that I won't accept any disrespect as I did not disrespect her. I wait a minute to speak to the manager Vanessa, but my husband needed to get back to work. I asked if she could call me or if I could call her and am told yes. I call the office as I walk to my car only for the call to be redirected to their call center. I walk back in the office and let them know that no one was answering. The blonde woman says that the calls are being redirected so it couldn't call to her directly. I feel like she just told me whatever to get me out of office. I waited for the manager Vanessa to come out and we went into her office and spoke and I explained everything to her. I did appreciate her professionalism and her understanding of our frustration. She told me she would look into everything but I ultimately decided that I would just go back to my previous doctor. I was really excited to be a patient of Dr. Earle as she is an African American and there are far few in the high desert. But after the misinformation provided by the call center, negligence of my husband's appointment and time and in the rudeness from the woman working the front desk, I ultimately decided that this is not the place for us nor would I recommend the office to anyone who hasn't been here before. Front desk lady did apologize after the fact that it doesn't matter now. Yelp

    Nelson, you were flat-out rude and unprofessional. If answering phones is too much for you, do…read moreeveryone a favor and clock out. Putting me on hold repeatedly and then ignoring return calls is lazy, not busy. Your job isn't complicated and somehow you still managed to mess it up. Because of your behavior, I'm switching providers. If this is the standard for Charmaine Earle's medical assistants, I can only assume the care follows the same careless attitude. You didn't just waste my time, you damaged the practice's reputation. Own that. Looks like the other reviews sums it up! Definitely switching providers and Nelson, if it weren't for you I wouldn't have even came to yelp! Good job, way do to buddy.

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    Steve C. Lee, M.D., Ph.D - Loma Linda University Medical Center

    Steve C. Lee, M.D., Ph.D - Loma Linda University Medical Center

    5.0(9 reviews)
    34.1 mi

    I had a very difficult case and had been turned away by UC Irvine when I found Dr. Lee. He agreed…read moreto take on my case and my surgery was on 8/21/19. From beginning to end, Dr. Lee demonstrates confidence, professionalism and expertise beyond his years. I am very pleased with not only the outcome of my parotidectomy but the entire process along the way. I hope I never have to have another surgery but if I do I will turn to Dr. Lee first!

    My father was diagnosed of stage IV throat cancer at City of Hope in June 2014. Due to insurance…read moreissue, he had to be transferred to his local doctors for intense radiation therapy and chemotherapy after their tumor board decided on his treatment plan. His health deteriorated but he was able to pull through it all and recovered. A year into his recovery, he tragically started smoking again. His throat cancer then returned and the tumor was growing much more rapidly this time around. His previous doctor referred us to an ENT physician at Riverside Community Hospital. My father and I met with this resident surgeon who conducted himself in the utmost incompetent and uncertain way and advised us that he and and other three resident surgeons would do laryngectomy on my father. My father couldn't even be convinced that the surgery would make him recover again. During this time, my father's shortness of breath worsened everyday to the point he felt suffocated. He was on so many medications and had to carry oxygen tanks with him all the time. It was emotionally painful and unbearable to be around and see him suffer. His conditions worsened and he started to be in and out of emergency room. Eventually ER doctor had to perform tracheostomy and my father stayed in ICU for a week. He was then sent to a rehab center for recovery. Upon his discharge, we managed to find a new ENT doctor, Dr. Carvalho in Hemet. Dr. Carvalho finally referred us to Dr. Steve Lee at Loma Linda University Medical Center for laryngectomy. I wrote all the above because I want people to know that my family has seen a lot of doctors ranging from top notch City of Hope dctors to resident surgeons in community hospital. If you manage to find Dr. Lee at the very beginning in your journey, you should know how truly blessed you are, and you should look no further. It took us a long and painful journey to get to him. In January of 2017, Dr. Lee and his team performed laryngectomy and throat reconstruction for my father. The surgery was a success and my father has since then been cancer free and he is able to speak with his voice prothesis. Everyone in the family including myself thought we were about to lose my dad sometime before his laryngectomy, but he has recovered and started a new life. All of this is because of the beyond exceptional care he has received from Dr. Lee and his team. Dr. Lee is warm and genuinely caring. He's calm, reassuring and pleasant to be around. His humble and down-to-earth character almost makes you feel like he is just a neighbor next door and not a God-like surgeon. After many years being under Dr. Lee's care, it made us realize Dr. Lee is truly one of a kind. He is a top rated surgeon who is driven by his calling and passion as a doctor and he is wholly committed on academic research and striving to provide the best patient care with his team.

    Robert M Tsou, MD - earnosethroat - Updated July 2026

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