Great service and customer support Francisco provided excellent assistance with my hearing aids and I highly recommend this business

They managed to lose my records. I went in after I received a phone call from them stating that I needed to come in and she tells me that they don't need to see me. She had not even looked at my records, which they lost, and decided that they didn't need to see me. I don't put a lot of confidence in the secretary at all. Then she wanted me to fill out a whole new Workmans comp claim. read more

I needed to have new hearing aids because my originals died and were not repairable. I have had tinnitus really bad in both ears for many years and wanted to give a local vendor the business. Rather than go through the details of the awful experience, let me recap it. I went in, had my hearing test Nov 29, was told order had to be approved (???), gave them my credit card info by phone Dec 6, and was told I will have them in 2 weeks. When I called the number on the paid invoice I received in the mail on Dec 20, which was a totally different vendor I was told the manufacturer didn't receive an order for me and they would call me back. No call! I called manager Beverly at the local HearUSA next to VONs that was testing site and they said they would check it out and call me back. No call! I demanded a refund of my $1,550 when I called them again! Subsequently, I picked up copies of my records and saw they reported the order was canceled because I didn't pick up my hearing aids and they returned them to the manufacturer! WTH! The manufacturer never got the order! Very poor business ethic!!!!!! read more

I really love Hear USA, they are kind, helpful and very understanding. I was tested and purchased my first set of good working hearing aids here and they help me every day. What I want to tell you about is the receptionist /technician Beverly. She has gone above and beyond to help me keep my hearing aids clean and working even after the warranty has long ago expired. I don't know what I would do without her and Hear USA has a very valuable employee ecause they will ways have my business. read more

These are the worst Hearing aids i have ever worn. I started the process of ordering my hearing aids on August 23, 2023 and did not actually take possession of them until January 10, 2024. the quality of the sound is terrible. The had to send them back 4 times because they couldn't get them to fit without causing sores in my ear or it kept falling out or stupid things like they didn't put a pull tab so i could actually get them out. They even lost them and had to re order. So at the beginning of December after loosing them I was done and angry. There was NO follow through and no accountability, All they could say was it the labs fault and why are you coming in here trying to cause trouble. I did speak to a area manager once and he assured me that things would be taken care of. He lied again no fallow threw no communication just dead silence and no returned phone calls. I actually did not hear from them for another month after that so in January they could squeeze me in like they were doing me a favor I asked why the month delay again and the same song and dance no accountability they are still uncomfortable and the sound quality sucks. I did try to reach out to the district manager in January and he didn't even bother to call me back after leaving 2 messages for him. They only care about the income and not the quality of there devices or the patients they are supposed to care about. read more