This is the second time going to this place for a prosthetic, my mistake. First experience I…read morethought was going great. They actually scanned my stump instead of casting. Which turned out to be a better job until it was time for adjustment. Ashley didn't know what to do. So she gave up and I had to go to another location. They tried to fix but it turned out I was wearing a 3-5 ply sock on a brand new socket. Not good. So I dealt with it for over 8 months and it was due for a new one. Went back to same location. First was told they don't take my insurance, then told that they do. Went to see Ashley. Told her about what's going on. She writes it up as a customer not happy or unsatisfied. When in all actuality it was their screw up. So an order was sent in. I called to follow through and was told by Viri that my Dr never sent them authorization paperwork for reasons why. But Viri tells me that they only followed up once at the beginning 6 weeks ago. Never since. So now I have a blister because of negligence and no one cares. Viri and Ashley have no care for patients, but just to be there and pretend they know what they're doing. The only person of value is Cathy that answers the phone. She at least helped me. Al Cam is more interested in selling or upselling you as other people put but not helping. WILL NOT RECOMMEND

I would not recommend this place they do not care about their customers all they want to do is sell…read moreyour something they are not interested in finding the best option for you

Best service I have ever received. I've had numerous hearing tests and have had hearing aids for…read moreseveral years. This was the most thorough and accurate test I have received. Very caring and knowledgeable staff. The hearing aids... I purchased a pair of the Kirkland Signature 9.0 aids. They are replacing my $5,000 set from a big name company...the Kirkland's were about 1/3 the price. I just want to hear.... I would have spent the $5,000 again. The Kirkland's are a superior hearing aid.... unbelievable clarity....comfortable too.... you forget you have them on. Thank you Mayla! You are the best!

staff are very friendly and helpful. Vicki is very knowledgeable and accommodating. spent lots of…read moretime with me trying to get things right. thank you.

The owner Vicki was so nice and helpful to my elderly mom, when we were searching for hearing aids…read more Then, as soon as my mom paid the big bucks, Vicki's nice and helpful ways went out the window. Things go wrong from time to time and we have to go back and Vicki is legit MEAN to my little old mom for just asking simple questions about hearing aids. It's okay to pay a professional for their expertise and then to ask for their help in understanding a situation, or for their opinion.

Exceptional care and professionalism! I was recently…read morereferred to Optimum Audiology, and my experience with Dr. Kumar was outstanding. He was incredibly well-mannered, patient, and thorough -- taking the time to explain every step of the process and ensure I understood my results. He acknowledged my history with hearing concerns and showed genuine empathy and compassion throughout the entire appointment. The office staff were warm, welcoming, and very attentive to patient needs, making the visit smooth from start to finish. I highly recommend Optimum Audiology to anyone whether you have Medi-Cal, Medicaid, or private insurance, for their professionalism, kindness, and top-quality care. My family and I will definitely continue coming here for all of our hearing needs.

Wow what a difference a day makes. Incredible performance. Things have changed a bit, however.read more

It was a dark and stormy-day. The wind was howling, and the forecast warned of impending snow. I…read morebraved the winter weather, with my designated driver, to the Apple Valley frontier. When we arrived, the parking lot was vast with plenty of parking, and the warm waiting room was a welcome reprieve from the cold. I checked-in around 8 am and waited in the lobby, which had space for about 30 seats and a nearby bathroom. My appointment was for 8:45 am, and my name was called shortly around that time. Rebecca was kind, friendly, and professional. She assisted me with the eye test that displayed a farmhouse in the distance, the Snellen chart, and asked if I was comfortable having my eyes dilated. After she applied the drops, she led me to a second waiting area, where I only waited a few minutes before Paige called me to another room. Paige gently checked the progress of my dilation and added a yellow dye to help the doctor see any abnormalities in my eye. When Dr. Ryan Smith arrived, he was kind and friendly. He used hand sanitizer before he greeted me, which I thought was a pro move. I'm not a germophobe, but I know doctors see multiple patients in a day, and I appreciated his diligence. Dr. Smith examined my eyes and answered my questions. I don't always feel heard when it comes to my health, but with Dr. Smith, I felt he valued my health and listened intently to my feedback, not simply relying on his vast education and experience but viewing me as a partner in my health. His warm demeanor showed a doctor who truly enjoyed caring for the eye health of his patients. I recommend Dr. Ryan Smith to anyone needing gentle, attentive eye care. Thank you, Rebecca, Paige, and Dr. Ryan Smith!

The quality of care at Pacific Eye Institute is excellent. The Drs are very knowledgeable,…read moreconcerned and ready with patient answers. The only concern that I have is the unprofessional conduct which the front reception desk has displayed to me. Mind you, the receptionists are friendly and helpful, but it is the ongoing talking, laughing, and discussing issues rather than clinic job duties that really annoy me. Is there a certain point for office staff to act professional in their job?

I had a great experience here today.. i saw a bunch of negative reviews. I was skeptical of course…read more I thought the front office was very nice and treated me good.. I will be transferring here for now on...

This review is for the unprofessional office staff member.This girl knows who she is. She doesn't…read moregreet the patients and has a very aggressive and intimidating look on her face. I greeted her with a smile and Good Morning and she had a very nasty look on her face. She needs to work from home or have her hours cut until she learns how to treat the patients.