Exceptional care and professionalism! I was recently…read morereferred to Optimum Audiology, and my experience with Dr. Kumar was outstanding. He was incredibly well-mannered, patient, and thorough -- taking the time to explain every step of the process and ensure I understood my results. He acknowledged my history with hearing concerns and showed genuine empathy and compassion throughout the entire appointment. The office staff were warm, welcoming, and very attentive to patient needs, making the visit smooth from start to finish. I highly recommend Optimum Audiology to anyone whether you have Medi-Cal, Medicaid, or private insurance, for their professionalism, kindness, and top-quality care. My family and I will definitely continue coming here for all of our hearing needs.

Wow what a difference a day makes. Incredible performance. Things have changed a bit, however.read more

I'm glad I finally came to Connect Hearing. My hearing has been slowly subsiding through the years,…read moreand I needed to take a proper hearing test. I made an appointment by phone. Very easy to do and they were very helpful. I show up, and they are all so nice and understanding. Went through a series of tests. More than I've ever been through. I mean, I get a physical every year, which includes a test, and they just tell you, yeah, your hearing is not so well. Here, they break it all down in a very professional way. So, with all that being said, I walk out with a set of brand new hearing aids. Happy I came!

My mom has had nothing but problems with hearing aids from there . The aids don't fit in her tiny…read moreears. She has called multiple times and leaves messages and they don't return calls or make attempts to solve problems. I would never use this company again! Thousands of dollars for hearing aids she can't use

Outstanding service very polite good product definitely recommend them Had lost my back cover they…read morehad them in stock always stocked the batteries I need very good business

My grandma needed her hearing aids cleaned and have some maintenance done on them. This is the…read morebest hearing aid experience I have ever had. Daryn is super nice, knowledge, and fast. If you need to get a hearing aid fitted, fixed, or just need more information about hearing aids and what they do, she is the one to go to. She also does fittings for in ear monitors. So if you need ear fittings. She is the one to go to.

staff are very friendly and helpful. Vicki is very knowledgeable and accommodating. spent lots of…read moretime with me trying to get things right. thank you.

The owner Vicki was so nice and helpful to my elderly mom, when we were searching for hearing aids…read more Then, as soon as my mom paid the big bucks, Vicki's nice and helpful ways went out the window. Things go wrong from time to time and we have to go back and Vicki is legit MEAN to my little old mom for just asking simple questions about hearing aids. It's okay to pay a professional for their expertise and then to ask for their help in understanding a situation, or for their opinion.

Best service I have ever received. I've had numerous hearing tests and have had hearing aids for…read moreseveral years. This was the most thorough and accurate test I have received. Very caring and knowledgeable staff. The hearing aids... I purchased a pair of the Kirkland Signature 9.0 aids. They are replacing my $5,000 set from a big name company...the Kirkland's were about 1/3 the price. I just want to hear.... I would have spent the $5,000 again. The Kirkland's are a superior hearing aid.... unbelievable clarity....comfortable too.... you forget you have them on. Thank you Mayla! You are the best!

I was just seen by dr. Tsou and it was a very pleasant experience. Explained to me that there is…read morenothing wrong with my ears but still ordered a hearing test due to my age. He was extremely nice and very professional. Would not mind coming back for my follow up appt. Now the lady at the front desk is a different story. Not as pleasant, I did notice that she can be, though, especially with come back patients. But when I arrived at the window, no good morning, no eye contact. All she said was: WHAT's THE NAME? I wasn't even sure if she was talking to me or to the lady she was training. My appt was scheduled for 10 am and I was seen a bit past 10:30 so it wasn't too bad. Clinic sure needs improvements, everything looks old, dingy and the carpet in the waiting room is nasty. The only reason why I did not remove a star is because I was there to be seen by Dr. Tsou, not the receptionist, thank God!

Seen him a few yrs ago.IAM looking else where for an ENT that is knowledable,knows what his doing…read more. since then everything is worse. Muffled sounds, Estubian tubes dysfunction, Bubbling Ear Drum, ear pain,Sever Tininitus, Air BuildUp in my head?,sinus?,Ears, Sinus?,Iam always having to plug my nose and breath out...Its bad. Ontario ENT was going 2 do surgury,I was skeptical. Went to Loma Linda ENT there Dr ask me to plug my nostril and breath thru the nose, Because i was able to breath Dr said i dont need surgury, All is good?.Reports state Estubian tubes dysfunction& Ear Drum bubbly. Just HORRIBLE!!! DOCTORs DONT CARE.

Great service and customer support Francisco provided excellent assistance with my hearing aids and…read moreI highly recommend this business

They managed to lose my records. I went in after I received a phone call from them stating that I…read moreneeded to come in and she tells me that they don't need to see me. She had not even looked at my records, which they lost, and decided that they didn't need to see me. I don't put a lot of confidence in the secretary at all. Then she wanted me to fill out a whole new Workmans comp claim.

Everything with my grandchildren for ten years! They've taken such good care of them I don't know…read morewhat I would have done without them.

Takes an eternity, even for a simple immunization. Never feels that clean. Doctor dismisses…read moreconcerns. Have had an appointment for an immunization, been made to wait over 30 minutes to then have them tell me they are out.

It's not tbe pediatric clinic its the adult Dr.Yehayes. First off I asked for a document so I could…read morego to see a nutritionist. I have Hasimotos which keeps me a bit over weight. This is a MEDICAL condition so how dare he put Obese on tbe document. I probably eat a hell of a lot more healthier then he does. Then I asked to be take off Levothyroxzine and put on Armour Thyroid. He tells me that Levothyroxzine is actually the preferred. I tell him why would I want to put a man made synthetic drug in my system when I can have a natural one. He then processed to tell me I was wrong. Levothyroxzine is not a synthetic man made medication that its made from...blah blah. Well that tells me right there he doesn't know his medication. Then when he sends the Armour Thyroid he sends it as some weird name its not even called then was rude to my pharmacy telling them other pharmacies can get it....well so can mine when the actual medication is named proper. Then he sends 2 different strengths which is NEVER heard of. My Endocrinologist that I saw in Palm Springs for yrs when I lived out that way was the one who showed me that Levothyroxzine is actually a synthetic man made medication and I think he would actually know this since its his line of work. I now have an appointment with an Endocrinologist to get me the correct dosage. When I called this office I told them about the 2 different strengths called in and they even told me....no way....not done that way.....one pill. Not 2 separate. I won't be going back to see him ANYTIME at all.

If you care about your child, and if you want to be a parent that's involved in your child's care,…read moreDO NOT GO HERE!! They are not interested in you asking questions about the care your child is receiving. When you do ask questions, they label your chart as a problem chart. They hide behind things like "it's our policy" and "my manager says we can't." When I asked to speak to the office manager, from one medical professional to another, the manager is somehow "in meetings" all day and unavailable. Zero professional courtesy, zero interest in being a partner with you and your child's care, and zero interest in providing good customer service. I expected more concern for children from a Pediatrician's office.