Emergency room visit 2xs in 2 weeks, although they were busy I'm fully satisfied in the process…read more The care team was decent with vitals but the dr was thorough with the time and data collected.

I normally do not leave reviews, but I feel it is important to share my experience at Saint Mary's…read morefollowing my hospitalization beginning December 7, 2025. I spent a week in the hospital during a very serious and vulnerable time involving my heart and overall health. The one bright part of my experience was my cardiologist, Dr. M. Patel, who placed two stents and treated me with professionalism, compassion, and care. I am truly grateful for the way he communicated with me and helped me feel supported during such a frightening medical situation. Most of the nurses who cared for me were also amazing, attentive, and compassionate during my stay. However, there were still serious concerns that left me feeling emotionally distressed and unsupported as a patient. After my second stent procedure, there was an issue where my lunch and dinner were never ordered, and my husband and children had to repeatedly call so I could receive food. During recovery from a major heart procedure, basic patient care and communication should not fall on family members to manage. I also became deeply concerned when discharge was being discussed even though my blood pressure was still unstable after surgery. I ultimately had to contact a case manager myself because I did not feel medically safe leaving without additional observation. In addition, one staff interaction lacked the bedside manner and compassion that patients deserve during vulnerable medical moments. While I understand healthcare workers are under pressure, communication and emotional care matter greatly when someone is hospitalized and frightened. After leaving the hospital, I also called more than once to report my concerns and request follow-up regarding how I was treated, but I never received a callback or resolution. That lack of communication added even more stress during recovery. I share this review not to attack anyone, but because patients dealing with serious heart-related medical issues deserve to feel heard, respected, properly monitored, and cared for. I hope this feedback encourages stronger patient communication, follow-up, and accountability moving forward.

I visited here to get a TB test / clearance (needed for my teacher job). Very helpful and friendly…read morestaff. In and out in under 10 minutes. Smooth sailing all the way.

100x YES!!! Everyone from the office staff to the nurses to the doctors are just incredibly caring…read moreand helpful!!!

Everyone is so friendly, really fast service and everyone is knowledgeable. The handful of times…read moreI've been at this urgent care, it really is the best quality of care.

I began coming here 7 years ago for their weight loss program (which was a success) and have been…read morereturning for a variety of wellness services ever since. The staff is very professional and courteous. Bernice recently introduced me to a spot reducer and wrinkle cream. Within two weeks, the stubborn spot is almost completely gone! I've spent hundreds on other products. I can't thank Bernice enough! From weight loss programs to facial products, this place offers great programs and products to keep you looking and feeling great....at great prices too. I highly recommend!

I'm so glad to have discovered this Hope/Integrated Health and Wellness Facility now located in…read moreApple Valley. The I.V. and Oxygen chamber therapies have positively impacted my health. Thanks to Dr. James Hartleroad and his team Ms. Gabby and Ms. Luz, who do such a fantastic job in the front office and with the I.V. and all the various therapies offered. I highly recommend this office to everyone I know.

Dr. Joshua Musson is a great podiatrist. Had to get two ingrown toe nails removed. The staff was so…read morekind, I was only there for about one hour. The procedure wasn't painful at all, I was scared of the needles for the numbing part. Yet Dr. Joshua Musson was super gentle, and held a conversation to take my mind off of it. Excellent service. Thank you to the staff and Dr. Joshua Musson!

My husband had emergency surgery (went well) on March 16th and was released from the hospital March…read more17th. Before he was released, they scheduled a follow up for April 2nd. Cut to today. We show up for the follow, and they tell us they can't see him because all follow ups must be within 14 days of release. Like we filled out the appointment card and picked the date. He had tests run that he was supposed to get the results for, and they refused to see him. It was the most ridiculous experience. They told me to go to Medical Records and get the results myself, like my 26 years in technical support qualifies me to read medical results. Anyway, if you can avoid, do it. When he was released it took THREE DAYS to get his prescription written up correctly by the doctor. I am happy they saved his life, I am not happy with all the peripheral staff. Nurses good, surgeon great, regular doctors and staff MEH. Worse than MEH.

type of care : urgent care…read more quality care : nurses at the front checking u in were super nice but this one super tall red haired nurse in the urgent care first floor, 0/5 stars , poor quality care, forced my child to go into urgent care by themselves ... she said i couldn't come in... which i thought was weird ... she needs to find a different profession, but anyways since she did not let me in, i was unable to speak to the doctor and my child misdiagnosed and now needs an NG tube and surgery, i hope you have a different nurse

I had a doctor check me for urgent care, and he didn't warn me he was gonna check my breathing and…read moretouched my lower boob and I'm 18 still in high school so technically still a minor. The doctors name is Arthur NG DO he was also very odd.

So many bad reviews.... Yikes. Well mine is the total opposite ! Friendly staff, I go to see the…read moreamazing Ob doctor for my pregnancy Dr Moneke ! He has been my Dr for both pregnancies! He is just simply amazing. All the staff are very friendly ! May I mention St Mary Hospital in apple valley the labor and delivery nurses and postpartum unit were all just simply amazing !!! I highly recommend. Office is super clean, plenty of parking. Very nice medical offices ! Thank You Dr Moneke and staff ! Thank you to all the nurses in labor and delivery unit and postpartum St Mary Hospital Apple Valley!

My sister has been on various PIC line administered medications to attempt to kill MRSA. She was…read moreadmitted by Kaiser in Fontana. Her right leg below the knee and the remaining great toe were removed. She was having hallucinations, incredible confusion, and somewhat combative responses. Over the past 12 months, she has had a PIC line 6 times, obviously not killing the MRSA, hence the amputations. She continued to get worse the longer she was on this latest round. I kept saying the anabiotics seem to cause some actions not at all like her and she's kept saying her stomach hurt. So, Kaiser does a CT that says mile Alzheimer's, short term memory loss, but puts her on a med to treat schizophrenia, never notifying any family members, or did they just tell my psycho sister with short term memory loss. Like we are talking 42 phone calls, counted them, asking where she was how did she get there and why? 42 in 3 hours, but Kaiser ditches her, after only 2 rounds of physical therapy. We were told that she can't live alone again. She gets transferred to the Apple Valler Acute Care Center. They ask me if she had any mental issues. I said OCD and Bi-Polar. They ask about the schizophrenia. Mom & I were shocked & said never. I asked why. She said well the other evening, she saw puppies coming out of the walls. Last night, she was asking them why they couldn't see the blood running down the walls, and BHO & FJB gave her a bath, she said it was nothing sexual, but she knew it really happened. I was in shock, went in to see her and she went entirely ballistic, however she knows I signed the transfer paperwork. She looks at me and asks me to tell her the truth, did she have some sort of psychotiic breakdown because she thinks she is going insane, and she is terrified. Shortly thereafter, like Linda Blair in the Exocist, head spinning & green stuff coming out. She was vile. We had to leave as she kept trying to stand up. It is important to note, that She has not walked 26 days. The "Care Center" gave her 4 sessions of PT. All she can do is get to a standing position from the bed with a walker. She cannot even pivot, much less do a safe transfer. They have made her use a bed pan because she falls. I went home that night and Googled the antibiotic Vancomycin induced psychosis. It states that it can rarely cause neurotoxic effects including hallucinations, confusion and acute psychosis. Most commonly occurring in patients in kidney failure, where she is at stage 3. I called and asked them not to give her anymore, call the doctor. Mind you, they are contracted with Kaiser and have a Kaiser doctor assigned to them. They tell me they can't do this, the only way is to transfer her to St. Mary's in Apple Valley and they would transfer her to Kaiser in Fontana. Mom gets there and they have checked her into the ER. They take her back and do bloodwork, their diagnosis is that she had mild short term memory loss & get with her primary care doctor, and arranged for transport. I was flying up the Cajon Pass when I get a call from AMR. They were dispatching a transport call from St. Mary's to her home. Kaiser is supposed to provide a wheelchair & walker and take care of safety features. She is a retired 37-year Kaiser employee. She has nothing. The plan was to drop, literally drop her off at her home. I refuse the transfer & doing 85-90 mph, I fly into the ER after enough security checks I thought a body cavity check was needed. I had called Apple Valley Acute "Care Center" and ask if they have a transfer order. She innocently answered, "well, I do have a note not to accept her back at all tonight and tomorrow morning, I don't know why." I wonder why Kaiser and the "Care Center" don't want her, she's acting psychotic. Why the HELL do they not consider the source, when I ask them to please contact a doctor, she is having a rare but ENTIRELY possible psychotic reaction to her antibiotics... St. Mary's said she was safe to be released. Did I mention she has no prosthetic leg. She just had the stitches removed. Apparently, when they were told that we refused to accept her at home due to that not being a safe transfer. We asked for her to be sent to Kaiser. The "Care Center" apparently were forced to take her back. Heck, they sent everything she had with her and had checked her out. They had no intention of taking her back. I called the "Care CENTER" this morning. All of the staff were in a meeting, but they would call me back. I had an appointment I had to go to, so I said ok. After 4 hours... I thought maybe they would have been setting up things with Kaiser, etc. I call, nope, can't even get with anyone in upper management. I have taken the information to contact the state board. I will file this with Kaiser. I will post this everywhere I can. I called her Primary Care doctor just before 5 last evening. I was told someone on her "Care Team" would reach out by end of day today, which is in 3 minutes..

I'm a SCAN member and have been with Heritage for many years ( with a small break in between ). I…read morelove their services because they keep improving our benefits and available services. Their medical transportation is great providing Lyft or Uber rides. They changed our OTC provider to CVS and they have limited selections. Their prices are higher and their item sizes are small. Plus, your benefit does NOT rollover. You pay a tax and they keep your leftover balance. (They removed the $2 cheddar popcorn you could purchase to use up your balance) I wish they would return to the old OTC provider. They rolled over our balances, they had a wide variety of items in their catalog and no tax was charged.

***Horrible service and billing! Received a bill over a year later for alleged unpaid services. I…read morepaid cash and left in 1/2025, and the Director Angela refused credit the bill. Beware of Heritage VV Medical, if taking test without your consent, swaps, etc. It is apparent, they just want to bill for services and testing unrelated to what you went in for. I paid the bill all at the time. ****Find somewhere else to go because it may cost you way more, in the long run.