Dr. Wetzel is a kind and caring man. He is very patient with children and adults. His exams are…read morethorough and he is never in a rush, but explains everything in great detail. He cares deeply about his craft and is very knowledgeable. My husband and I have been wearing glasses since we were very young, he is by far our favorite optometrist. Friendly and knowledgeable staff as well!

My experiences, communication and services were disappointing to say the least. When scheduled my…read moreappointment I were told something totally different. I arrived ten minutes early. So I walked to go in and the door was locked. I went back to my car to sit down because I use a walker. Other people came to the door and they opened it. They called me to express that it was important that I arrive on time. When checked in at 9am no one told me they were behind schedule. After waiting until 9:20 am a young lady came other to get me. So I asked why her why wasn't I called at my scheduled time. The response wasn't what I expected since the other people were allowed in before 9am. So when asked why they were allowed in before 9am. I was told they had a 8:45am appointment. If my memory serves me correctly the office doesn't open until 9am. This why of customer service and favoritism is unprofessional.

I started coming here when I moved to Victrville! ILOVE the Doctors I have dealt with here but…read moremostly, I love Dr. Wang! He is so personable & he goes above & beyond for his patients! The staff there is also very kind & helpful! I have recommended them to several friends & will keep doing so!

My husband went here for the past 4 years and has gotten 4 pairs of glasses he has yet to wear…read morebecause every time he gets them his prescription needed changed. He is on social security disability and lives pay check to pay check the optometrist that helped us was every pushy to get his eye examination done because he was her last patient. I think its ethically wrong for a business to know he has this corneal edema that isnt stable (obviously because the prescription changes a significant amount every year) and not advise him agent getting glasses and spend his money just to take it he spent over 400 this past set on glasses for all the lenses comforts for disappointment because he can't wear them. We would have gone back sooner about this matter but I had to do a little more digging and advocating to see more what corneal edema was all about. They advise you ain't getting prescription glasses till you have had lest two consecutive optometrist visits of no change in your prescription to get prescription glasses.

The staff is very friendly. The Dr is very nice and the appt. was on time…read more They don't have a huge selection of frames but you can order online and have them delivered to their store.

I had a generally fine experience with Dr. Jay Shih Optometry during my exam. Dr. Shih is very…read moreknowledgeable and takes the time to explain each step of the exam process, which I appreciated. However, my experience took a turn when he encouraged me to try a new contact lens with multifocal lenses. I gave it a shot but ultimately didn't like them. I'm a busy person, so I didn't call back for about 47 days to order my original contact lenses. When I finally did, I was informed there would be a $25 fee to change the prescription since I hadn't called within 45 days. To be honest, I was never told there was a time frame to avoid this fee, and I had assumed this was just a brand change, not a prescription change. I explained this to the office, asking if they could waive the fee just this once, but they insisted it was written on the receipt, and I'd need to speak with Dr. Shih in person. I went in to discuss the situation, and Dr. Shih refused to waive the fee. He mentioned that I shouldn't have procrastinated, which I found a bit dismissive. While $25 isn't a huge amount, I was disappointed with the lack of flexibility, follow-up to see how the new lenses were fitting, and poor communication overall. There wasn't any effort made to contact me about how the trial lenses were working out, and the customer service felt lacking. I won't be returning. It's unfortunate because I thought the exam itself was fine, but the poor follow-up and customer service have left a bad taste. They didn't have a problem sending me texts and emails to leave a review, so here it is. I won't be giving my business to a practice that doesn't seem to care much about clear communication or customer satisfaction

I'm so sad that I've lived in the high desert all these years jumping from optometrist to…read moreoptometrist to get my eye exam when I could have been coming to America's Best Contacts and Eyeglasses. From the moment I walked through the door I felt welcome. The staff were smiling and did not permit anyone to walk through the door without a warm welcome. I felt at ease and confident that my eye exam would be completed timely without the pressures of adding on all the extras you are bothered with when you get a new pair of glasses and I was correct. My exam was quick and effortless. The tech was professional and appeared very competent in her role and she proved me correct. I knew my last prescription from last years exam from another optometrist was no longer working and between the tech and the optometrist my new prescription is perfect, I can see and can't wait for my new glasses. The optometrist was also very professional and competent. She fixed my prescription and I saw super clear it was a major difference for me and I am appreciative. The most fun part of going here was they provide you with a small basket and encourage to try on any pair of glasses and place them in the basket so at the end when it's time to check out, you'll be able to try them on with the tech. I love this because most places don't want you to remove the glasses from the wall and take them around the store with you, at least this has been my experience. The two young ladies helping me were sweet, cute and patient. I asked all types of questions and they never one time showed frustration. That's customer service! I just cannot get over all the smiling faces in this establishment, which is rare in most places you patronize these days. Thank you ABC&E. You'll be my new optometrist. By the way, the glasses are not super expensive, another plus. They also accepted both of my eye insurance plans, yet another plus. I can't say enough about the amazing experience I had today. Considering I was a walk-in, my visit was fast. I highly recommend this organization for your next eye exam. Thank you so much a very happy customer!!!!!

This was my first experience with America's Best and I can see why so many reviews say "America's…read moreWorst". While I have nothing bad to say about the employees who work at this location (they were all helpful, nice, and timely), the glasses that eventually made their way to me were messed up in ways I have never encountered before (strange permanent smudges and marks on the lenses). Unfortunately, when I reached out to ask for a replacement, I was told I would need to come back in to get them checked first. Since I live an hour and a half away (and had the glasses shipped to me), this isn't an easy trip. It's frustrating that I'm the one the has to pay with my time and money in order to get America's Best's mistake fixed. My advice: DO NOT use this company for your eye care needs. Especially when (even with insurance) my exam and one pair of glasses cost over $200. You expect to get a pair of glasses that has some kind of quality control for that price, but that's not the case with "America's Best". At this point, I'm writing it off as a loss and will go elsewhere in the future.

The optometrist was absolutely so kind! He explained to me very well why I shouldn't have an…read moreincreased prescription even though mine currently don't feel strong enough. And told me I do not have to wait the 2 years I thought I did between appts! Also have an amazing selection of eye glasses :) it can get a little busy, but I think that's worth it to find a good dr!

A year ago I dropped in during slow time, no customers (no appointment) to order glasses with my…read moreprescription from another optometrist. The ladies were kind, patient, cheerful. They immediately filled my order. This week I will arrange to have my eye exam done there. I am very happy with their service.

My family has been coming here for a few years now. Super friendly staff and Doctor. Appointment…read morewas timely and the selection of glasses is great. Rae was so friendly and awesome at helping me pick out what glasses to go with. Office is very clean and Covid compliant. They clean every pair of glasses you touch. Overall great experience.

I have been a customer at the Eye Shoppe in Apple Valley (Jess Ranch area) for a few years now. I…read morecalled to ask if my previous glasses and lenses I got from this Optometry was under warranty being my glasses just broke. I received these glasses not too long ago in January. The person who answered the phone told me that they were a new office and that I'm looking for the Eye Shoppe. She told me to call a number which in fact is the Eye Shoppe in Victorville. I do not go to the office in Victorville and I'm beyond confused regarding false information. Dr Lee at the AV office has been my eye Optometrist for years. I drove by the office and the sign is still the same. I looked online and the AV office is still the Eye Shoppe with Dr. Lee.. It's very important I have glasses for work and I'm very upset with the level of unprofessionalism I receive from the front office staff. I do not recommend this place anymore. This is not the first time I was told false information, the last time was regarding the time my insurance covers for my lenses and glasses... I just called back to confirm what the girl told me and another girl answered with laughing in the background and she put me on hold (I am aware my number shows on the phone.) I never complain however this is in no way how a buisness should be and I think the manager needs to pay more attention to how professional her/his employees are acting towards their customers.

Rubbish to this place! The MD was fine, but the girls that work the front suck. They were terse and…read morecondescending. Were not at all friendly and not receptive to questions once I declined all the up sales. To top it off, it took 10 weeks to get my glasses. America's Best gets new glasses back in 10 days. To this places credit, they did say "8 to 12 weeks" and they came in 10. This seems unusual, at best. When I did get my glasses I asked for them to be adjusted. One of the charmers that works there said they couldn't do that and let me know that I chose them. Really?!? Another one of the workers overheard my discontent and was able to adjust the glasses for me. Go somewhere else.

Worst possible customer service ever. I waited a month for my glasses. I went to pick them up and…read morenobody was in the store. The brat behind the counter handed me my glasses and said there you go. She would not allow me to sit and have the glasses adjusted. She pointed to a mirror on the counter and dud i could look there to see how they felt. The worst customer service ever. Never again!!!!!

My first and only BAD experience! And with BOTH the exam and glasses…read more I am 80 years old and have been wearing glasses for 65 years and have never had a problem. But here, almost everything about this saga was a failure. After 2 failed attempts at making the glasses (that they blamed on the lab) and I still couldn't see, they wanted me to come back yet again and get another eye exam. I was not happy with my original Dr. to begin with (who I felt gave a minimal exam with minimal communication). I certainly did not want to repeat that experience. They said I could have a different Dr., but by then I had lost all confidence in this place. I have terminal cancer and can't keep going back. I asked to please get a refund as I had no confidence that this was ever going to turn out well. They gave me a partial refund after 1 month of my begging for it. But they still made me pay $514 dollars! Unbelievable!!

Overbooked/behind schedule and has the nerve to charge patients a late fee. Friendliness at the…read morewindow could improve.

I set an appointment over the phone and it was super easy…read more Unfortunately when we got there, they didn't have the appointment in the system. They were able to squeeze us in, but it meant a longer wait because it was essentially double booked. The Dr was polite but didn't explain much. Even when asking questions about the process or prescription he wasn't very clear or direct. Picking out glasses was easy, staff were polite and helpful. I was a little surprised that they let us place the glasses back on the shelf after trying them on. The other place I go to would have you put them in a container so that they could sanitize them before putting them back. Glasses came when they said that they would and they were easy to pick up. They didn't offer any discounts or specials for buying things 100% out of pocket which would be nice. We'll come back here because of the insurance, but it's not my favorite eye place.

Absolutely horrible staff. The doctor is great but the staff in the front are worthless.read more

Nicest doctor ever & awesome stuffs, who have been there forever…read more I been going here together with my kids&husband, I guess for more than 7 years or so. Highly recommended

Cane here for a prescription told the dr i wasn't happy with my prescription and he said he was…read moreconfident in the prescription he gave me. Honestly how are you going to tell me my prescription is fine when your not the one who is wearing it. Besides that a nice dr but didn't care to help me any further.