I've been going to The Eye Shoppe for years with all my kids--we're a family of seven--so it's been our go-to spot for eye care for a long time. They recently moved to a new location, which is much smaller and tends to feel more crowded and congested, especially during busy hours. They've also had a lot of staff changes over time. On my last visit, I didn't recognize anyone, which was a bit disappointing because I used to really appreciate the familiar faces and the relationships we built over the years. There aren't as many glasses options anymore, especially when it comes to name-brand frames, and the turnaround time for glasses seems longer than it used to be. That said, they still move through appointments quickly and get you in and out. It's not quite the same experience I remember, but I still appreciate the years of service and hope it improves with time. read more

I definitely WOULD NOT recommend, unless you like getting your time jacked around. In that case this would be the perfect place for you. I had my first appointment around May 2020. I arrived at my appointment a few minutes ahead of the scheduled time. There were SEVEN people waiting for their appointment outside in addition to myself and my husband, making it NINE people waiting to be seen. I asked how long the wait was and they said they were running about an hour behind. This was at 9:30 in the morning. My husband and I decided to leave because this is an unacceptable amount of time to wait. I decided to give them another chance because my husband's company is changing insurance and I wanted to have my eyes examined before the change. My appointment was at 12:00. When I arrived there were FIVE people waiting ahead of me in the waiting room. I was given some papers to fill out and asked to have a seat OUTSIDE. What?????? IT'S THE MIDDLE OF FEBRUARY. IT'S FRICKIN' COLD OUTSIDE!!!!! If someone has to wait outside it should be one of the five visible employees inside the office. Give them a laptop and send them out. They're the ones responsible for overbooking, not me. I asked how long the wait was going to be. I was told at least 30 minutes. Again, unacceptable. Again, I left without being seen. As a sidenote: I was notified three separate times with a request to confirm my appointment (which I did after the first notification). But no call to let me know they were running late. I had to juggle my schedule around to make time in the middle of the day to come to this appointment. The least they could do is be on time. I doubt that there are many emergencies that would account for the amount of time they run behind. ONLY GO TO THIS OPTOMETRIST IF YOU HAVE PLENTY OF TIME AND PATIENCE TO BURN!!!!!! read more

My daughter has an appointment at 2:00pm this afternoon when we arrive there is a sign that says if you have an appointment please knock or if you are picking up your prescription glasses call number above Like I said we are arrived early and for the appointment at 2:00pm but they are at lunch until 2:15pm. What kind of BULLSHIT is this for to make an appointment knowing they are at lunch that's pretty fucked up. There is a girl who works there just sitting, I motion to her that my daughter has an appointment at two o'clock. She gestures back OH-WELL.......... She does not come to the door or says anything just fucking sits there like nothing. So I call the number 5 times and no one picks up the phone and I actually don't want to give them a a star but because Yelp is asking this seems more appropriate. Maybe they should make appointments before they have lunch and I am they do but give me a fucking break fucking idiot's. read more

The Eye Shoppe Optometry - It stays what you need to do per there instructions which is what I did at 1:45pm when I arrived. - Optometrists Near Me - Victorville, California

I absolutely love the staff here. They are all so friendly and welcoming. I used to go to the upland office until recently when we relocated up here. Same Dr. he has a great vibe and is great with children! If you are an iron worker /spouse ... check them out ! They have incredible offers for IW. read more

This was my first time at the eye shoppe. I was really impressed ! Dr. was great. Most through eye exam I've had in years ! Great selection of glasses. Super friendly staff. There was no wait. I don't post a lot if reviews but I wanted to make a point to leave one today. One person stood out in particular, her name is Rae. She helped me check out and was super friendly and helpful. She said she was new, but you would never know. She did a great job and went above and beyond to help me. I'll definitely be back! After going to target optometry for the last few years the difference was like night and day. read more

Very slip-shod office. Don't choose this place if you can go elsewhere. Staff not helpful and the Optometrist is marginal. I had to go back and get my glasses prescription adjusted and they lost my frame! It took a month to get notification that my glasses were ready and when they finally called, I was asked if I had the frame! Of course I did not. They replaced the copper brown frame I had chosen with a same shape purple one. They didn't say anything about it, nor apologize, nor ask if I was okay with that. I'm frustrated with them and if I asked them for the frames I actually chose, I fear they could do something even worse next time, so I guess I'm stuck with purple frames. With so many optometrists in the area, I highly recommend that others choose a more responsible place to get an exam and eyewear. read more

I have been going here for about 10 years now. Always great service. Recently, my wife needs to adjust her frame and lenses. Jonathan was super patient and helpful as he made adjustments to ensure the perfect fit. Exceptional customer service! read more

Their prices are very high. You will be waiting atleast a month for your glasses so hopefully you don't need them that bad.

I ve been to this optometry for 3 years straight. They accepted my ins without any problem. My experience with dr lee is great. He is very patience and explain it very detail about my son eyes condition. They got pretty busy on certain days, but i always get treat on time on my appt schedule and my glasses order. Thanks eyeshoppe to take care local people here in victorville... read more

My initial visit was amazing. The Apple valley office was amazing. VV? One word? Snobs. But whatever. I went to get fitted for the glasses I wanted ( referred by AV) the eye Shoppe was running a promotion with my employer that when you walk in, as an employee of unsaid company, you get $50 cash, just for walking in the door. My hubby got $25. Cool! I was in! For every person referred ( up to 3) $75 each. Cash. Well, why did I have to call and feel like I was stalking these people to get what was promised to me?? Finally after 10 calls ( leaving messages, no return call) I got someone to call me back and was told to come to the upland office to pick up my gift cards. One for $98 one for $48 so not $150 for the first two. $146. Fine. Np. Referred my third, again...had to call and call and call. With the promise of someone calling me back. That never happened. Finally got ahold of Dr. Lee last Thursday who was amazing. Apologized. Told me there would be a gift card ready for me Saturday. I got off work too late and when I called at 6 they were closed. The lady answered and said call back Monday. Monday is crazy for me so I called Tuesday on my way home. Called AV and was told Dr. Lee was busy they would take a message after they offered me the office manager ( who was supposed to call me last Monday and never did ) I said no thanks. We hung up and Dr. Lee called me right back with an attitude. Told me you said you were going to go last Saturday. I told him I worked late and called right when they closed. I told him the girl knew nothing about it and there was nothing there for me. He said, there is a girl there that knows and she would write me a check. I said ok. That's not what you told me. He was an absolute asshole. I will never go back to any of these offices and I will tell EVERYONE I know and who works for me about my experience. Absolutely unprofessional and rude. Too bad bc the offices are very nice and initially I was hooked on this place. Very mixed emotions. Too bad. On a positive note, when I went to pick up my check as I write this Darlene ( I believe she was the manager) she was very polite and professional. Everyone including the doctor could learn from this young lady. read more

Unorganized. Quoted one price, then called to tell me price doubled after I completed my transaction. I had to drive back to get a refund. I really like the frames and want to get them elsewhere, but now they tell me they can't find the product info. read more

Excellent staff, very professional, knowledgeable, considerate and helpful. Dr. Lee is very detail oriented and thorough with his examination and any questions that a patient may have. I recently relocated from Orange County where I had the BEST Optometrist on the planet. I was concerned that I would have to accept an eye doctor/office that was less qualified but that is not the case at all. So thank you. Dr. Lee & Staff. read more

Love this optometrist and their entire staff. Everyone is awesome knowledgeable, polite,friendly. Came in for myself at first fell in love and brought the whole family. Ask for Darlene she is the best. read more

I had been going to the same eye doctor for 20+ years and came in for the first time after switching insurance. Ive had a complicated eye history in the past so I was very nervous. They were warm and welcoming the minute i stepped through the door. They listened and answered all of my questions. The doctor was very sweet, patient, knowledgeable, and reassuring. Thank you for making it a good experience for me. Looking forward to making them my long term doctors office. read more

1st time here and the staff is very friendly. There's a huge variety of glasses to choose from, Darlene was a lot of help and she made my process of elimination wayyy easier as I couldn't make up my mind on what pair of glasses I wanted to go with. Happy with the service! read more

They were really friendly very gentle with my girls they we very nervous and they comforted them and made them feel better

I want to emphasize this review is for the office. We have been coming to Dr. Lee for awhile now at his Apple Valley office and he is really amazing and we highly recommend him. We made an appointment over the phone and unfortunately Apple Valley office is booked so we took an appointment for this Victorville office. They took the info via phone prior to us coming. It's for 2 kids. We got a text also confirming our appt time. We got there 20minutes prior to our appointment time to make sure we get to fill out all the needed paperworks. 26minutes passed our appt time and we finally got up and asked how much longer. They said we took a family in front of you and that would take another 20-25 minutes. What is the point of having an appt if you won't be called an hour passed your appt. We have been here before and the doctor is really good and nice. The 1 star is for the lack of consideration for honoring the appt time. I get 15 minutes running late but a whole hour?! It's absolutely unacceptable!!!!!! We had to be somewhere and timed this appt to make sure we get where we need to be next on time. There's no apologies or anything. I asked for the lady to come talk to me by where my kids are sitting and she didn't get up of her seat. I had to write this review. It's absurd that if you're late for your appt you won't get seen but they have no regard for anyone else's time. It's upsetting because we really like the doctor. We usually go to their office in Apple Valley and I regret going to the Victorville office. read more

I just had an appointment with Doc Lee. He's great! Very knowledgeable and patient friendly. I was pleased to know they accept IEHP, and Natalie walked me through the procedure like an expert. I will be returning in the future for all my eye needs! read more

Called for a same day appointment for my daughter and I. We got in at 2 pm. Everything went well. Dr. Was great and the entire staff too. Definitely my new eye doctor. read more

I've seen Dr. Lee for the past 6 years and have had such a great experience. Dr. Lee and his staff are not only knowledgeable, but also very accommodating. A few years back, I had issues with my insurance and they were really able to work with me. They have an awesome frame selection with very reasonable prices. I definitely recommend coming here. read more

Will not come here again. They said 7-10 business days to get my glasses back. Its been 14 and still nothing. And they aren't even trying to make things right either. Bad business ethic. read more