Dr. Wetzel is a kind and caring man. He is very patient with children and adults. His exams are…read morethorough and he is never in a rush, but explains everything in great detail. He cares deeply about his craft and is very knowledgeable. My husband and I have been wearing glasses since we were very young, he is by far our favorite optometrist. Friendly and knowledgeable staff as well!

My experiences, communication and services were disappointing to say the least. When scheduled my…read moreappointment I were told something totally different. I arrived ten minutes early. So I walked to go in and the door was locked. I went back to my car to sit down because I use a walker. Other people came to the door and they opened it. They called me to express that it was important that I arrive on time. When checked in at 9am no one told me they were behind schedule. After waiting until 9:20 am a young lady came other to get me. So I asked why her why wasn't I called at my scheduled time. The response wasn't what I expected since the other people were allowed in before 9am. So when asked why they were allowed in before 9am. I was told they had a 8:45am appointment. If my memory serves me correctly the office doesn't open until 9am. This why of customer service and favoritism is unprofessional.

I started coming here when I moved to Victrville! ILOVE the Doctors I have dealt with here but…read moremostly, I love Dr. Wang! He is so personable & he goes above & beyond for his patients! The staff there is also very kind & helpful! I have recommended them to several friends & will keep doing so!

The office is clean and well organized. I just have to call…read moreto reorder my contacts. Simple !! Dr Wang and his staff are knowledgeable and friendly.

I'm so sad that I've lived in the high desert all these years jumping from optometrist to…read moreoptometrist to get my eye exam when I could have been coming to America's Best Contacts and Eyeglasses. From the moment I walked through the door I felt welcome. The staff were smiling and did not permit anyone to walk through the door without a warm welcome. I felt at ease and confident that my eye exam would be completed timely without the pressures of adding on all the extras you are bothered with when you get a new pair of glasses and I was correct. My exam was quick and effortless. The tech was professional and appeared very competent in her role and she proved me correct. I knew my last prescription from last years exam from another optometrist was no longer working and between the tech and the optometrist my new prescription is perfect, I can see and can't wait for my new glasses. The optometrist was also very professional and competent. She fixed my prescription and I saw super clear it was a major difference for me and I am appreciative. The most fun part of going here was they provide you with a small basket and encourage to try on any pair of glasses and place them in the basket so at the end when it's time to check out, you'll be able to try them on with the tech. I love this because most places don't want you to remove the glasses from the wall and take them around the store with you, at least this has been my experience. The two young ladies helping me were sweet, cute and patient. I asked all types of questions and they never one time showed frustration. That's customer service! I just cannot get over all the smiling faces in this establishment, which is rare in most places you patronize these days. Thank you ABC&E. You'll be my new optometrist. By the way, the glasses are not super expensive, another plus. They also accepted both of my eye insurance plans, yet another plus. I can't say enough about the amazing experience I had today. Considering I was a walk-in, my visit was fast. I highly recommend this organization for your next eye exam. Thank you so much a very happy customer!!!!!

This was my first experience with America's Best and I can see why so many reviews say "America's…read moreWorst". While I have nothing bad to say about the employees who work at this location (they were all helpful, nice, and timely), the glasses that eventually made their way to me were messed up in ways I have never encountered before (strange permanent smudges and marks on the lenses). Unfortunately, when I reached out to ask for a replacement, I was told I would need to come back in to get them checked first. Since I live an hour and a half away (and had the glasses shipped to me), this isn't an easy trip. It's frustrating that I'm the one the has to pay with my time and money in order to get America's Best's mistake fixed. My advice: DO NOT use this company for your eye care needs. Especially when (even with insurance) my exam and one pair of glasses cost over $200. You expect to get a pair of glasses that has some kind of quality control for that price, but that's not the case with "America's Best". At this point, I'm writing it off as a loss and will go elsewhere in the future.

Nicest doctor ever & awesome stuffs, who have been there forever…read more I been going here together with my kids&husband, I guess for more than 7 years or so. Highly recommended

Cane here for a prescription told the dr i wasn't happy with my prescription and he said he was…read moreconfident in the prescription he gave me. Honestly how are you going to tell me my prescription is fine when your not the one who is wearing it. Besides that a nice dr but didn't care to help me any further.

I absolutely love my new Optometrist! I'm new to the high desert and recently got a new job and…read moreinsurance. I called spoke to Patty and she verified my benefits and made an appointment. I was very surprised when I arrived I was greeted by the whole staff and made to feel welcomed. I highly recommend this place, if you want great customer service this is tge place, it was very convenient I got in and out in a timely manner. I also want to give a praise report to Karen the Manager she was Amazing very knowledgeable and a great sense of humor and personality. I will be bringing my Parents from Riverside to give them their business. Thank you all! One very Happy Customer Mayra Lizaola

Rubbish to this place! The MD was fine, but the girls that work the front suck. They were terse and…read morecondescending. Were not at all friendly and not receptive to questions once I declined all the up sales. To top it off, it took 10 weeks to get my glasses. America's Best gets new glasses back in 10 days. To this places credit, they did say "8 to 12 weeks" and they came in 10. This seems unusual, at best. When I did get my glasses I asked for them to be adjusted. One of the charmers that works there said they couldn't do that and let me know that I chose them. Really?!? Another one of the workers overheard my discontent and was able to adjust the glasses for me. Go somewhere else.

Great customer service and the doctor is wonderful. He explains everything for you and helps you…read moreunderstand your prescription. The receptionist are extremely kind and helpful. Will definitely recommend to family and friends.

My family has been coming here for a few years now. Super friendly staff and Doctor. Appointment…read morewas timely and the selection of glasses is great. Rae was so friendly and awesome at helping me pick out what glasses to go with. Office is very clean and Covid compliant. They clean every pair of glasses you touch. Overall great experience.

This office is closed/not in business anymore…read more This was my optometrist office. The ladies were friendly and always let me know which frames were covered by our insurance and were always patient with me while I took my time choosing. They had a great selection. The doctor was great. Very pleasant man. He had a great office with lots to look at, it wasn't a cold or sterile looking area. That can sometimes be off putting.

My first and only BAD experience! And with BOTH the exam and glasses…read more I am 80 years old and have been wearing glasses for 65 years and have never had a problem. But here, almost everything about this saga was a failure. After 2 failed attempts at making the glasses (that they blamed on the lab) and I still couldn't see, they wanted me to come back yet again and get another eye exam. I was not happy with my original Dr. to begin with (who I felt gave a minimal exam with minimal communication). I certainly did not want to repeat that experience. They said I could have a different Dr., but by then I had lost all confidence in this place. I have terminal cancer and can't keep going back. I asked to please get a refund as I had no confidence that this was ever going to turn out well. They gave me a partial refund after 1 month of my begging for it. But they still made me pay $514 dollars! Unbelievable!!

I had a great experience here today.. i saw a bunch of negative reviews. I was skeptical of course…read more I thought the front office was very nice and treated me good.. I will be transferring here for now on...

This review is for the unprofessional office staff member.This girl knows who she is. She doesn't…read moregreet the patients and has a very aggressive and intimidating look on her face. I greeted her with a smile and Good Morning and she had a very nasty look on her face. She needs to work from home or have her hours cut until she learns how to treat the patients.

I've been coming here since I was young child, and I can not express how much I love it! The staffs…read morealways very pleasant and EXTREMELY helpful! I feel like every time I come in I have something going on from insurance issues, my own indecisiveness when it comes to picking the "right" glasses for me lol all the way to helping me get my glasses fixed when they broke. I truly can not thank the tech that helped me get my Brand new Tiffany's glasses (that I broke on my own stupid mistakes) fixed! I wish I knew ur name but I can't remember it, I just hope You know you are truly amazing and I'm so thankful for your help and kindness!

Long wait for appointments. Receptionist seemed as if they didn't want new clients and was short…read moreand quick to get off the phone

Great Place. Dr. Nguyen was very professional and reliable. Good customer service…read more Highly recommended.

When in for an annual eye exam. I have to say I will be returning in the future. Dr. Nguyen was…read morevery professional. He spent his time to explain what he was doing before he did it and actually listened and answered my many questions. Unlike most Dr.'s these days that says everything is fine and doesn't answer your questions (maybe because they don't know what their doing)...and I've been to quite a few different places. Great service. Highly recommended!