I had an extremely disappointing experience at The Optical Shoppe at Princeton spanning over 4…read moremonths. I received a new prescription from my optometrist for distance vision and ordered new sunglasses, distance glasses, and computer glasses. I paid for the frames and lenses for all 3, which came to more than $1,000. When I returned weeks later, only the distance glasses had been created. When I put them on, I realized the prescription made my vision worse, not better. I decided not to get the distance glasses and sunglasses and to only get a new pair of computer glasses with my previous prescription. I asked to be refunded for the pairs of glasses I would not be purchasing and was told by the associate to wait until I received my new computer glasses at which time a final refund would be granted. I had my previous optometrist fax my old prescription to the associate I was working with at The Optical Shoppe. When I had not heard from him about my new computer glasses after 3-4 weeks, I called only to discover that the prescription faxed to him by the optometrist was incomplete and that it was my responsibility to get the complete prescription to him. This was the first frustrating experience as I was never told by him that the prescription he received was incomplete, so there was no way I could have known this and re-request the full prescription be faxed, nor did the associate call the optometrist to request the full prescription. I worked with the associate and picked out new frames for the computer glasses and had the old prescription faxed to him. When I received the call that my new computer lenses were in, I discovered that the associate never put in the order for the new frames I had picked out with him a few weeks earlier. He denied that I had given him the frames I selected with him weeks ago. I was very disappointed about his lack of accountability and professionalism. He then had his supervisor see me and she very sternly (and rudely) told me that I should take my business elsewhere rather than offering to fix the problem that The Optical Shoppe had created. When I explained that I wanted to have the computer glasses made at The Optical Shoppe, she told me I had to pay for any new frames I would purchase, which I had agreed to do multiple times during our discussion, but did not offer initially to refund the money I had spent (over $1,000) months earlier for glasses. She finally did process my refunds, but only after I insisted this be done. In so many ways and in almost every interaction I had with them over 4 months, The Optical Shoppe staff was unhelpful and unaccommodating. I decided not to do business with them given repeated failures to properly take and fill my order, their lack of accountability for mistakes they made, their unwillingness to try to fix things, and for the rudeness with which I was treated. As a physician, I recognize the importance of caring for the patient in a kind, compassionate, and understanding way, and to accept responsibility for any mistakes one makes during the course of providing care or a service.

I was a loyal and happy customer for over 20 years until this last visit - which will be my last…read morevisit. Before I explain why, I want to thank Melissa and the rest of the crew at the Optical Shoppe for all the good work and kindness that provided for all those years and say how very sad I am to be taking my business elsewhere. The shop has changed for the worse, apparently due to the recent change in ownership. The selection of merchandise has changed significantly, so that you are forced to choose between a smaller collection of low/mid-tier ($125-$225) frames and a beefed-up collection of premium ($500+) merchandise. This upsell tactic was made even more painful for me by their with elimination of one of my favorite brands (Flexon) and a much-reduced selection of RayBan frames. Service has gone the same route. The poor sales people are rushed and impersonal, not entirely their fault since the store appears to be quite understaffed. It would also explain why they act as if answering questions was more of an annoyance than part of their job. More important, they seem to be constrained by new policies that don't allow them to offer small courtesies they once did, such as recording our preferences in frames and holding them until new prescription was ready. Does anybody have a suggestion for a better store - preferably not one of those big chains?

I went in to this store just to browse but after seeing the unbelievable selection that had on…read moreevery designer and other ones I rarely see all in one place had me excited. Yes sunglasses excite me. I find them to be a crucial part of an outfit and when you pull off a good outfit and top it with the perfect sunglasses..it is very satisfying. I ended up getting not only a great deal on maybe the best looking sunglasses I ever owned, but they upgraded the lenses for free. When I say they I mean the person who helped me, , Laura G. one of the nicest people I have met in a long time and she knew her stuff about glasses and gave me a quick education on the brand that I bought. I will post a pic of them soon.

Been getting my glasses from them for over 30 years. The selection of frames is incredible. People…read morecompliment me on them and ask where I got them. I had a very difficult prescription to fill and they always came out perfect unlike the few times I tried chains.

Rude, arrogant, don't care attitude, unprofessional, unpleasant- All synonymous to how the front…read moredesk people are!! I am an avid reviewer and think several times before taking even a star off, but very rarely I feel annoyed that there is nothing less than 1 star. Never going back to this place and would never recommend this place to anyone!

Amazing selection and fantastic service. Great prices and transparency re cost etc. Very…read moreknowledgeable staff who will go out of their way to make your visit a success. The owner is very knowledgeable and helpful.

I am very happy I found Dr. Hanlon at the eye exam group! He is just great. He has a delightful…read moresense of humor, and I actually found it relaxing to be in his soothing spa-like office. Everything about today's appointment was smooth, from the nice woman I talked with when I scheduled, to being seen punctually at my appointment time, to the office manager submitting to insurance and being clear how much insurance would cover. The array of machines used to test eyes are state of the art. The friendly practitioner who operated the machines wiped them down with disinfectant right before I put my chin or eyes against them, which I appreciated. I also am impressed that this office did a retinal scan, which screens for other health problems beyond just how sharp ones vision is. Healthy eyes are important for a happy life! I give a 100% positive recommendation to anyone who needs an eye doctor, to come to Dr. Hanlon!

Glasses aren't helping and nothing wrong with retina had retested . Saw better with old pairread more

I was a new patient coming for an appointment and was very pleased with my experience. Dr…read more Greenberg is very knowledgeable of his work and polite. The facility is clean and staff is very very nice. Lovely girls. I also spoke with the office manager, Doreen and she is very sweet! Will be telling my friends and family about this place.

Such friendly people! I got my exam and glasses here. Doctor was amazing, very kind too. Love my…read moreframe. Will be recommending this place to anyone one who's looking for an eye doctor!

Top notch service by a technician who who goes out of her way to take care of your needs. Although…read moreI don't live in the States and was here only temporarily, Christina attended to me without hesitation and got my glasses adjusted perfectly on the first try. Courteous, patient, professional service.

You won't find a better optician when it comes to customer satisfaction. Always attended to in a…read morefriendly, courteous and professional manner. Highly recommended!

I've been going to Dr Tullo for 10 years. He's an excellent eye doctor. The office staff is…read morefriendly and efficient. I've never had any issues with treatment or services.

This office is terrific. My daughter needed a pediatric eye exam and this was the only office that…read morecould give us a fairly quick appointment during the holiday season. I tried calling CHOP as recommended by our pediatrician and they could only give me an appointment 8 weeks away! At any rate, we could not have had a better experience. The staff was warm, funny, through, patient and felt like family on the first visit. We will be back!

Dr. Leggin is an exceptional choice for an eye dr. Right away, I knew that she was very…read moreintelligent, and she interacted with me in a way that was patient and down-to-earth. My husband and I were new patients at Primary Eyecare and both of us agreed that going to Primary Eyecare was a stress-free experience. Dr. Leggin also has a great staff in a lovely office, and they also sell eye glasses. -- Theresa Quinn (7/28/25)

This was my first visit to this eye doctor since my 2019 appt somewhere else. For those of you…read moreconcerned about how the practice is handling appts, here's the news: Once you make an appt, you get an email with a form to complete and bring with you and a confirmation with instructions for your appt. They are asking you to call once you're in the parking lot. I waited near the door (not hovering over it) and Dr Leggin came out to bring me inside. She took my temp right away, took my form and asked me to use hand sanitizer. I went into the exam room where she explained everything that was disinfected and what was being used. She washed her hands before starting the exam and used hand sanitizer quite frequently. She remained double masked the entire time and took the time to talk through some questions and comments during the appointment. Once done, I checked out with the front desk, which is partially covered with plexiglass except for a small opening to pass through paperwork and payment. The person at the front desk was also masked and there were signs posted about the guidance they're following. My appt was on a Wednesday and my contacts and glasses are expected to arrive the following Monday. Overall, a solid appt. Peace of mind knowing these are the steps being taken for an eye appt. She is not able to see the same volume of patients due to all the extra steps needed. I lucked out getting an appt just a few days from calling. She is dedicating an hour per patient to allow time for those extra steps (disinfecting, taking temp, asking to to use hand sanitizer, etc). Parking is easy as there's a dedicated shared parking lot for the area she's located (behind old man rafferty's).