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    Optim Eyes - Somerset Optical

    5.0 (1 review)
    Open 10:00 am - 6:00 pm

    Services - Optim Eyes - Somerset Optical

    Eyewear fitting

    Optim Eyes - Somerset Optical Photos

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    8 years ago

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    Franklin Family Eyecare

    Franklin Family Eyecare

    3.1(31 reviews)
    1.8 mi
    $$
    Certified professionals
    Offers payment plans

    Horrible customer service ordered two pairs of glasses two weeks later only one pair arrives, calls…read moreme up instead of trying to resolve the issue and order my second pair i get rude and disrespectful attitude. Accusing me of not ordering two pairs of glasses trying to argue, our insurance is accepted everywhere...We will not be going back to this establishment. #YOURLOSS

    Poor service, the office staff put through insurance forms 5 months after an appointment, because…read moreof that I can't get contacts or glasses . On top of that they are not allowing me to get one earlier and have not followed up with insurance company to assert that the fault is theirs. Also-know your insurance! They will bill you for items your insurance should cover and tell you you are wrong when you question them. After bringing proof they refused to give money back and put as a credit on account(now  I can't change dr's without losing more money). Terrible service, have gone here for a while but it has deteriorated and the treatment this last year is beyond atrocious. I am losing insurance due to my job and because of this office I won't have what I need that I should have had covered 5 months ago. If you go here #1 know your insurance benefits #2follow up with insurance claims to make sure you were billed on time (their job) #3 go elsewhere if you can!

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    Franklin Family Eyecare - Our location @ The Offices at Franklin Commons

    Our location @ The Offices at Franklin Commons

    Franklin Family Eyecare
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    Optical Dispensary

    Eyecare on Easton - Largest selection of budget and designer frames at incredible prices.

    Eyecare on Easton

    2.5(47 reviews)
    1.6 mi

    Looks like a nice place but their reliability is pretty terrible. The service isn't bad in terms of…read morefriendliness or rudeness they just run things very slow. I had a 1030am appointment and was seen an hour late. I saw the doctor roll in way after 1030. Then they ordered me something that was supposed to arrive 2-3 days later. I called on the third day they said they would have it today and will call me once it's in. No call so I called back and they said on no it'll arrive tomorrow or the following day. Then they had to confirm some things with the doctor and give me a call back but they literally said "the doctor is all booked today so I might not be able to call you back today." What kind of service is this. Especially they knew I had a tight timeline on receiving these products. I do not recommend this place if you need somewhere reliable. Update - they charged me $100 for astigmatism contacts. I thought I paid for getting contacts. Apparently they charged me this much only for the fitting. If I want contacts through them I have to pay another $100. At time of payment I was told I'm paying for contacts. Prior to payment I asked for the contacts pricing and they told me. No one informed me I was being charged for a fitting not the actual contacts. DO NOT USE THIS FACILITY.

    I got a prescription here along with a pair of glasses an year ago and I paid for both. I called…read moreagain to get my prescription forwarded so I can order a new pair of glasses with a different store. After five tries each time speaking to a different person I still don't have the prescription forwarded. I got all kinds of excuses that my prescription was expired since it was 2 years ago, that I had contact prescriptions that are expired after one year; none of which is actually true. I got them one year ago for glasses not contacts. Very incompetent staff. I do not recommend this place for any service.

    Photos
    Eyecare on Easton - Dr. Vayner, our dedicated and experienced Doctor of Optometry.

    Dr. Vayner, our dedicated and experienced Doctor of Optometry.

    Eyecare on Easton - Eyecare on Easton in Somerset , New Jersey . Easily accessible with available parking.

    Eyecare on Easton in Somerset , New Jersey . Easily accessible with available parking.

    Eyecare on Easton - Large selection of designer frames

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    Large selection of designer frames

    Rx-Safety - Differently shaped lenses of the same RX. One caused eye strain and headaches-- they didn't care.

    Rx-Safety

    1.6(53 reviews)
    2.0 mi

    I sent my own Maui Jim Red Sands sunglasses to Rx-Safety for prescription lenses. They shipped my…read moreglasses back via FedEx without a signature requirement. FedEx delivered the package to the wrong address, and it was ultimately declared lost. FedEx later informed me the shipment carried only the default declared value, and the standard $100 claim was paid to the shipper. My original frame was never recovered. Over the next several weeks, I exchanged numerous emails with customer service. Responses were slow and often repetitive. I explained multiple times that I had supplied my own frame because finding glasses that fit properly is difficult, and I was not comfortable having prescription lenses made for a replacement frame I had never been able to try on. I proposed a compromise: refund the lens order and send me a non-prescription frame so I could evaluate the fit before committing to prescription lenses. That proposal was never meaningfully addressed. Rx-Safety ultimately refunded the cost of my lenses, which I appreciate. However, I received no compensation for my lost frame, and the overall customer service experience was extremely frustrating. My complaint is not only about the loss, but about the lack of meaningful communication and flexibility in resolving the situation. EDIT: Someone reached out to me after leaving some reviews and actually listened to my concerns over the situation. I was allowed to choose a regular pair of sunglasses off their site as a replacement (which don't fit my face, no surprise there). I'm glad I received some compensation, but it shouldn't have been such a hassle and I shouldn't have had to leave reviews to get someone to care.

    If the glasses you select do not work for you. They only give 50% credit on lens if you slect a new…read morepair. I didnt like that. But they have my money so I reordered and paid online. Shipped the glasses back. I'm now at close to $600 for safety glasses. Then I ask when my new order will be started, NOT UNTIL THEY RECIEVE THE RETURN! I was furious. Inconsiderate Bull _ _ _ _. Recieved the new order and the lens are smeared with something maybe the antifog coating. They can onlly be reached by chat from website during bussiness hours. Save yourself alot of Stress Time and Money. Shop some where else.

    Optim Eyes - Somerset Optical - opticians - Updated August 2026

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