I sent my own Maui Jim Red Sands sunglasses to Rx-Safety for prescription lenses. They shipped my glasses back via FedEx without a signature requirement. FedEx delivered the package to the wrong address, and it was ultimately declared lost. FedEx later informed me the shipment carried only the default declared value, and the standard $100 claim was paid to the shipper. My original frame was never recovered. Over the next several weeks, I exchanged numerous emails with customer service. Responses were slow and often repetitive. I explained multiple times that I had supplied my own frame because finding glasses that fit properly is difficult, and I was not comfortable having prescription lenses made for a replacement frame I had never been able to try on. I proposed a compromise: refund the lens order and send me a non-prescription frame so I could evaluate the fit before committing to prescription lenses. That proposal was never meaningfully addressed. Rx-Safety ultimately refunded the cost of my lenses, which I appreciate. However, I received no compensation for my lost frame, and the overall customer service experience was extremely frustrating. My complaint is not only about the loss, but about the lack of meaningful communication and flexibility in resolving the situation. EDIT: Someone reached out to me after leaving some reviews and actually listened to my concerns over the situation. I was allowed to choose a regular pair of sunglasses off their site as a replacement (which don't fit my face, no surprise there). I'm glad I received some compensation, but it shouldn't have been such a hassle and I shouldn't have had to leave reviews to get someone to care. read more

I ordered glasses on 7/30 and they were at my door on 8/12. Quality seems great and the prescription is spot on. Even though this place had the best price I could find anywhere, the bad reviews made me pause before taking a chance on the company. I'm glad I did. read more

I wish I looked at their terrible online reviews before buying something from them. I bought two pairs of prescription safety glasses from them-- the first ones were fine, but the second order (same RX) were unwearable due to eye strain. I returned them and mentioned the issue, but they blew me off stating the prescription was correct. Upon my own examination, the lenses are very differently curved. They ignored all further emails. read more

Rx-Safety - Differently shaped lenses of the same RX. One caused eye strain and headaches-- they didn't care. - Eyewear & Opticians Near Me - Middlesex, New Jersey

If the glasses you select do not work for you. They only give 50% credit on lens if you slect a new pair. I didnt like that. But they have my money so I reordered and paid online. Shipped the glasses back. I'm now at close to $600 for safety glasses. Then I ask when my new order will be started, NOT UNTIL THEY RECIEVE THE RETURN! I was furious. Inconsiderate Bull _ _ _ _. Recieved the new order and the lens are smeared with something maybe the antifog coating. They can onlly be reached by chat from website during bussiness hours. Save yourself alot of Stress Time and Money. Shop some where else. read more

The order process was simple. I had no issues. My order would be sent out in 7-10 business days. About 3 or 4 days after placing my order I sent them an email asking if I could track the progress of my order. No, only after they ship. Ok. No big deal. 15 working days of placing my order, still no notifications. I emailed them. "The delay was caused by a scheduled machine upgrade aimed at improving our production efficiency and product quality." No partial refund or anything was offered. The next day I emailed them again asking for a refund. "Since the process is already started we cannot cancel the order, but since the order is delay I coordinate it to my manager to cancel the order." I got my refund within the hour... There's no way they even started making my glasses! When I ordered, NOTHING alerted me to ANY delays. He NEVER mentioned anything about any delays when I emailed them them first time. And it was a SCHEDULED delay! The ordering process was easy and they respond to emails in a timely manner ‍ read more

Avoid this company. I chose them for lens replacement because of the lower price, but the experience has been awful. I placed my order on April 9, and it's now May 23--I still don't have my glasses. They have both my money and the glasses I sent in. I've been told repeatedly that my order is delayed. I urgently need my glasses, but no resolution. Gerald from Customer Service has stayed in touch, but I've yet to hear from a supervisor. Do not trust them with your eyewear. read more

Horrible wait times, then miserable experience to cancel my order and get a refund. No not use them.

Very poor customer service. I placed an order and called several times unable to reach anyone to check on the order as it had not shipped. After several attempts, I finally reached someone on the phone and they said it should be shipped within the week. I would not recommend them and do not intend to purchase from them again read more

I purchased prescription safety glasses from Rx-Safety (RMA RT25004365). The company marketed the product as having D3/D4/D5 protection and assured me it would seal properly on my face. In fact the glasses leave a significant gap at the temples because of the rubber seal design, so they cannot provide the advertised protection. The online listing only gave standard frame measurements (lens width, bridge, temple length) and made no mention of how the rubber seal affects fit or what head sizes it accommodates. I asked the company for either a full refund (including lenses and return shipping) or a modification to the rubber seal so that a proper seal could be achieved. They refused both and simply referred me to their return policy. Since the company had already failed in providing proper info on the product, I had no indication that spending even more money with this company will lead to any better result. This is misleading marketing for a safety product and unfair refund practice. read more

This is not a business prepared to handle mistakes -- just one that expects you to tolerate them. I placed an order over 10 business days ago and received no communication. When I reached out, I was told there were delays due to new machinery. That's fine -- things happen. But here's the real issue: no one contacted me to let me know, and when I initially raised concerns after getting weird checkout messages, I was brushed off by customer service. When I followed up again -- because the order still hadn't shipped -- I was offered a generic 10% discount (which, by the way, matched the promo I had already used). That's not a solution; that's saving face while keeping the profit. I countered reasonably, asking for a deeper discount in exchange for the lost time and poor service. Instead, they gave me a choice: take the 10% or cancel the order. So I canceled. Because here's the thing: if you screw up, you don't get to keep the margin and blame the customer for not being "adult" enough to tolerate your failure. I saw another review here scolding customers for expecting better, claiming that delays, errors, and paying return shipping out of pocket are all just part of the game -- and that being "a responsible adult" means accepting that. That review reads like it was written by the company or someone trying to normalize subpar service. This company sells glasses -- not handcrafted spacecraft. My expectations weren't outrageous. I expected timely updates, basic quality control, and a willingness to actually fix their mistake without me footing the bill or chasing them down. If you want to spend 8-9 weeks hoping your glasses eventually show up correctly and you're cool with being ignored, then maybe this company is for you. But if you believe that customer service should mean something and that mistakes shouldn't be profitable -- look elsewhere. read more

Crazy long for production ordered on 10 august still in production, we are 16 september

I ordered a pair of non-prescription windproof sunglasses with the intent of ordering a prescription pair later on if they fit well. After waiting for 3 weeks, they arrived and they were wrong, not the yellow lenses that were ordered but just plain clear lenses. No paperwork came with the glasses and instead of the company name "RX-Safety", the label listed "Schultz Optical" in Tennessee as the ship from. After reading other bad reviews about this company, I won't even try returning them. It's not worth the $40.00 I made the mistake of not reading reviews about this company first. Lesson learned. My suggestion to others, DO NOT USE THIS COMPANY! read more

This company sent me wrong model of glasses frame. I will not ever do business with this company again. If they do not refund me. I will just go to my bank and do charge back. screw this company. read more

I work for an aerospace manufacturing company and was in need of some prescription safety glasses. I submitted my existing progressive bifocal prescription and placed an order for RX-691 model glasses. It took exactly 10 days from order to shipment. I was so pleased how clear my vision was with the glasses. I was really worried the progressive nature of my prescription would be distorted by the wraparound style of the glasses. Ordering from online retailers when sizes are involved is always risky, weather be a shoe, pants, etc., so I was very nervous ordering glasses where fit and prescription was involved. I do wish they were a tad bit larger for my frame but I am very pleased overall and have submitted my out-of-network claim to my insurance. read more

screw up from the get-go arm twisting to get a refund ineptitude and surliness Nickle and diming read more

HORRIBLE CUSTOMER SERVICE!! FAKE CUSTOMER SERVICE EMAIL! I ordered a pair Sunday night $180. I instantly noticed MY mistake. So I emailed customer service, but the emails kept bouncing. Others have also had the same issue with the email. So I called but they were closed. I called first thing Monday morning at 8:00, and they said the order was already sent to the factory. She said she'd send a change order and then email me. An hour later I got an email thanking me for another order. I assumed that meant the order was corrected. It didn't, because Wednesday I received an email saying my glasses were complete and being shipped, but it still reflected my mistake. I called again Wednesday morning a left a message with all the details. They finally called me Thursday night at 5:00. They said nothing they can do. I can have them reworked for $80. This place sucks read more

There's lots of negative reviews here, I'm going to give MY honest review and mention a few things. Lots of other reviews here that fairly accurately detail problems, however since I did my research before purchasing, I was aware and ready if there were issues, which there were. I ensured I purchased frames that were a good fit for my face and would be easily compatible with my prescription, because I'm a responsible adult. I made my purchase, received my glasses within a couple of weeks. One of the lenses appeared to have been manufactured wrong, either the prescription or something else wasn't correct, so they were unusable for me. I RMA'd them and had to pay the return shipping myself, which I expected because I did my research (I paid $285 for these safety glasses after a 10% coupon, I'm not going to whine about $4-$12 for USPS shipping depending on if you insure it and want speedy delivery. Plus I was expensing the purchase through my employer). After another 3-4 weeks I received the reworked safety glasses and they are now correct. I have zero issues with them and am a satisfied customer. I'm giving them a 3-star review with a star taken off for having to RMA my purchase and pay the return shipping myself (again, I did expense this charge to my employer as well, however if I wasn't I would have been very upset about this) and another star because of the total amount of time the entire process took from placing my order to being satisfied with my glasses. The entire process took 8-9 weeks total, although it took me about a week to get to the post office to return them for RMA, so call it about 8 weeks. I do wish everything had been quicker, but I still had an older pair of glasses I've been wearing for about 6 years. The RMA process was pretty smooth, I confirmed with them my prescription and included a copy in the RMA, they handled it just fine and were easy to communicate with. The moral of the story is, do your research, understand the process, don't lose your temper when everything doesn't work out perfectly. Be an adult. read more

I have used RX Safety for 7 years, in the last 3 years the quality of the products made is never the same. The pair of glasses I just purchased was not made like the previous pair customer service says it is. Now I need to have someone else remake the lenses. read more

$137 for generic safety glasses with the cheapest, most unusable inserts I've ever seen. The return policy is a ripoff, since they'll only give you a 50% credit toward new glasses. read more

Being that my prescription lapsed they still made my lenses and charged me for them. Illegal as hell to do from what I found out through my physician. read more

Got my glasses I was looking forward to. I paid over 500 for the glasses and made sure to put the thinnest lens option as I have a high prescription. I received the glasses and the moment I opened it 5 mins after I got it off the delivery person I requested to return it because the lens were thicker than my personal glasses that don't have the thinnest option. Customer care reached out via email and there response was we can replace them for an additional 180 dollars. I will never recommend this company and they should be ashamed on how they deal with customers. I now have a 500 spare glasses paperweight that I will never use for work. This company is a scam and no one should buy from them. read more

Customer service is awful. I made a website order and the website made TWO DUPLICATE orders. I was charged 3 times and I received one refund. I got a call from customer service to confirm one duplicate order, she said it would be cancelled. It was never cancelled, and they sent me an extra pair of glasses that they won't refund, and they won't investigate why there were multiple orders created. I've spoken to 4 different customer service agents, and they rearrange my words to support their story. They make things up as they go and have no other contact for customer resolution besides the one supervisor, currently named Megan Brown. Previously was Joy Perote, and before her Sheryl Bazel - both left the company. Beware of the website order, you must have the frames in hand to know your segment height for the prescription to be properly made. This was my first pair, and I did not catch that mistake. The website allows you to order frames WITHOUT the segment height, if you do that, glasses will be useless, and they won't refund you the prescription lens cost. On a good note, one pair of glasses was remade with the segment height at no cost to me. They are still useless, but that could be my inept segment height measuring skill. Frame selection was good. I thought the $40 pair of safety frames were well made and attractive. read more

I wish I were able to give negative stars. I've been waiting for my order for 3 WEEKS. Guess what, they will not issue a refund either. Their app and website and customer service are garbage. Save yourself some grief and order from a different company. read more

BUYERS BE WARE!!! HORRIBLE EXPERIENCE!! SO FAR IM DOWN 200 BUCKS AND 2 MONTHS NO GLASSES!!! Supposedly ups lost package but it was never scanned after label was created, so they told me I could file a claim against ups! U believe that!! HORRIBLE customer service I'm 18 emails in with no solution , refund , or new package sent at this point I was recommended this site by a safety manager at a large construction firm I'm not sure if he might have been one of the lucky ones that happened actually get the right package and what they ordered I see where they overcharge customers as well send them scratched Hardware the list goes on and on please do not buy from this company save yourself stress headaches time and money I will repost when I find a better company to buy prescription safety glasses from!! read more

Run, run, run as fast as you can away from this place. Listen to all the negative reviews. I ordered a pair of prescription sunglasses online. 1 month later and no glasses, no email acknowledgement of my order, and rude customer service. All they can say is that it takes time. It's an "American" company that ships their glasses to China to get fulfilled. read more

I was excited to buy some excellent goggles specifically designed for healthcare workers from a different company. I was so happy with the goggles and unfortunately sent them to RX Safety to have prescription lenses installed instead of the company the goggles manufacturer recommended. I sent my goggles to them and excitedly awaited their return. First concern: I never received an acknowledgment that they received the frames. Fortunately, I was able to see by my tracking number that they had. Second concern: I didn't hear anything at all from them for over three weeks despite sending two messages requesting an update on the order five days apart. Neither message was answered. The last straw was when I FINALLY received an email about my order, but it was to tell me that they broke the frame during placement of the lenses. They offered a 20% discount on new frames from them. Really? 20% is all you can offer? They did refund the price of the lenses. So, zero communication despite repeatedly trying to contact them, broken frames, and no customer service following that. Terrible, man. read more

Weeks with no merchandise or communication, it feels like they are horribly understaffed and/or unbelievably mismanaged. When you take hundreds of dollars from someone, they expect communications or product. RX-Safety does a good job of transferring your money, but fails miserably at the rest. read more

Ordered prescription safety glasses so I requested original lenses that come with the glasses so I can switch back in case it did not work out. Customer service wanted to charge extra for plano lenses which If bought just the safety glasses should have come with it. And you know, the prescribed lenses did not feel right for me so this glasses is basically a junk with no use now. Should have gone to the actual store to get it fitted. read more

You can not trust a word you read on their website. They lie, admit they lied, and then do absolutely NOTHING to fix it. Ordered glasses, nothing indicating they were not in stock, got emailed order confirmation, got a second confirmation apparently from a customer service person with a 'give us a call or email for questions' thing. All seems legit. Wait the 10 business days the website claims they ship out within, then call to find they DO NOT have anything in stock, they WILL NOT be shipping for at least another 10 business days, they had NO intentions of contacting me and telling me this, nor do they have any intentions of doing a damned thing about it. I'm stuck at this point waiting for this because starting over elsewhere will just put me another 2 weeks out anyway. Trust the reviews and avoid this place. read more

This company is the worst to deal with, never purchase from them. I bought glasses, they made them wrong. I had to pay to send them back for remake. They remade one lens, sent them back with the other lens scratched and damaged. After agreeing to send me a label for return, they sent an email and said I had to pay. They would not issue an RMA unless I paid to ship them back. They agreed to refund the total amount I paid them. To me, that means goods and original shipping. They only refunded the glasses. I am now out of pocket over$50 in shipping for glasses I do not have. Their customer service is terrible. The woman on the phone was rude and very hard to understand. If this is how they treat their customers, I hope they go out of business quickly. Zenni, Eyebuydirect are way better options. Beware this company it sucks. read more

I should have read the review. I ordered a set of safety glasses. I sent the prescription and specified reading. I received the glasses with the distance prescriptions. They did not put in the add to the prescription. I called and was told that I had to pay for the return. I opted for refund. I received an email with RMA and note that I would not get refund for lenses, just the frames. If I returned the glasses due to their error I would be charged an additional 50% for the new lenses. RUN away from this store. I will now take the glasses locally and have the correct lenses installed. You will be required to pay for their incompetence. RUN RUN RUN read more

After receiving my prescription safety glasses I found the prescription was not correct so I started the return process to have the lenses remade. To be clear, the return/remake is not free. There is an $87 charge for this, so I was not asking for anything free. Because this was in the middle of covid I asked the customer service representative if I needed to return the glasses within the 30 day time window per their standard return policy or if I could wait until I could go back to the optometrist to update the prescription. He said that because I started the process within 30 days I could wait to actually return the glasses. Because of Covid it ended being a few months until I could go back to the optometrist, but once I had the new prescription I sent the glasses back for remake. However, I was informed by a different customer service representative that they would not honor the remake request because too much time had elapsed. read more

I have tried to place an order to replace my lenses, everything was good until they have my credit card information and overcharged $9.18 dollars for shipping when already was charged in my card $8.00 dollars for shipping. Non Grata read more

Ordered glasses from them online waited 2 weeks for them just for them to show up bent and scratched. Some asshole in packaging department thought it would be funny to wrap the string around the glasses really tigh so they are completely bent. read more

I ordered a uplc nose piece for my sunglass/saftey glasses with next day air expecting to get them by friday in time for drill but didnt get them till the following monday i asked for a refund on my shipping and they said it was a ups problem id be cautious with this company read more

Do not order glasses from these people! We ordered my husband his RX safety glasses for work and when they came in they were big enough for a giant, no joke. They were literally falling off his face. We over $500 for these glasses. Their solution to this was for him to just buy a bunch of other frames to try and then return the ones he didn't want and they would give him a discount on new lenses...He then asked how much his refund would be if he just wanted to return them. They were offering around $130 refund for the frames plus we pay the shipping again. We asked since we were payin for the lenses that means we woiuld keep those and return the frames since that's all they're willing to pay for anyways. They responded with that if we didn't return the lenses as well then they wouldn't refund anything....why would we send back lenses if they weren't willing to refund them at all, only the frames.. DO NOT buy from here. Save yourself the headache and waste of money. read more

These folks are horrible ... not only do the safety glasses they sell fall apart in less than a year, but when I ordered parts to try to repair them, They took 16 days (and counting) to even send out the order. I spoke with Ryan Rettino in their customer service department and asked for free shipping given that they haven't even tried to ship my order. He was extremely rude and hung up on me, claiming there is no one else to talk with. I've recommended these folks to others in the past. Now, I can only recommend buying from elsewhere. Horrible, rude service. Their other reviews say it all. read more

I should have read these reviews before placing my order. The progressive lenses are out of focus so the glasses are useless. They refuse to refund the $140 because they are prescription glasses. Buyer Beware. read more

Very bad first time experience with customer service... I placed an order which I then attempted to modify and instead of modifying it, the system place the order anyway. As the result, I received two identical glasses and when I called them, they would refuse to issue a refund! In my opinion, they don't provide adequate training for their customer service representatives. This was a very unpleasant first time experience with this company... read more

Was somewhat reluctant to try another online glass shop because these were sports glasses and have a unique curve and a difficult prescription to fill ,the time took about a month but I believe the COVID politics were part of that . All said and done they were perfect with zero distortion I chose RX because they specifically do regular and sports glasses for safety . read more