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Rx-Safety

1.7 (52 reviews)
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Services - Rx-Safety

Eyewear fitting

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5 months ago

Horrible wait times, then miserable experience to cancel my order and get a refund. No not use them.

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8 months ago

Crazy long for production ordered on 10 august still in production, we are 16 september

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Ask the Community - Rx-Safety

Review Highlights - Rx-Safety

I paid about half the price for the Driverware Lens then if I purchased from RX-Safety then if I bought locally.

Mentioned in 5 reviews

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Barrios Vision

Barrios Vision

(8 reviews)

$$

Review of my insurance coverage actually revealed Barrios Vision lied to me about my insurance…read morerequiring a retinal scan when that is not true. A retinal scan is not required by my insurance coverage and is not required in annual exams. Hmm..

I've waited to leave a review because it took me a while to collect my thoughts on my experience…read more The staff was warm and friendly just as they'd always been in past experiences. My exam went great and I felt comfortable. When the exam was over I told them I wanted to order contacts as well as have updated prescription lenses replaced in my current glasses. They said it would be no problem and it could be done right then and there if I had the time to wait. Unfortunately, when I did receive my glasses there was some odd smudge on the lens itself. It was practically right in the middle of the right lens so I couldn't avoid it. It wasn't a stubborn fingerprint, it wasn't a water stain, it was smooth seemed like it was just the lens. I raised my issue with the man who made the lenses(not the same person who preformed my eye exam) and he completely dismissed my concerns and tried to convince me that my eyes were just getting used to new lenses, that I might feel a little off or dizzy the first couple tries. Every time he tried to convince me it was just my eyes getting used to new lenses he also was progressively getting shorter and more stern in his responses to me. I reassured him that that was not the case because I could actually see a smudge mark on the lens. I could see him becoming more irritated and confrontation makes me very uncomfortable so I just gave up, left with a product I wasn't happy with, and felt completely defeated and embarrassed for even trying to advocate for myself. I ended up never using those glasses. Instead they sit in my medicine cabinet so when I open it up every morning to get ready for the day it acts as a reminder for me to speak up for myself. The experience turned me off so much I never went back and what's really disheartening about the whole thing was I had a really good experience up until that point. If he had at least looked at my lenses to see what I was talking about maybe I would've felt like he actually cared about me as a customer. And now reading some of these reviews I am feeling like maybe the attitude towards unhappy customers could be better handled. Conflict resolution is so important. I would suggest they just genuinely listen to their customer's concerns without immediately dismissing them. Once someone feels dismissed that's the beginning of the end with that customer.

Rx-Safety - opticians - Updated May 2026

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