"Appointment required. Consultation required; non-candidates and other refund requests will be honored before service provided. Not valid for non-prescription items, contact lenses, contact lens exams, or with insurance. 24hr cancellation notice req'd or fee up to voucher price may apply." -Groupon As you see, I found this place on Groupon. The Groupon I purchased was for an eye exam, single-vision polycarbonate lenses, and 50% off frames. But, basically the Groupon was worth $200. The exam was like $60, then for my prescription, it was recommended that I have anti-reflectant and some type of special lense, that was like $80 together, then the rest of the Groupon went towards the frame, then I paid about $85 out of pocket for the remainder of the frame (the cheapest frame was ~$150). Not too, too bad considering I got my glasses the same visit. I think that's the only thing that really made it worth it. I waited about 30 mins which was a nice surprise, as it usually takes a week or two to get them mailed or ready to pick up. If you're looking for a cheaper, cheaper option, I'd say just pay to get an eye exam and then buy your frames online from like Zenni or something. That way, you might even get 2 pairs of glasses for the $85 I paid today, instead of 1 pair. But, if you do that option you're going to have to YouTube how to find the Pupillary Distance (PD) that online frames retailer ask you for that's not on the exam ticket. I had to do that one year; it's easy, don't worry! You just need a ruler and an erasable marker. Overall, the visit was nice. Everything went smoothly. It was easy to make an appointment online via Groupon, and they called to leave appointment reminders (I need because my memory is bleh)! The woman who checked me in and did the machine testing for me was very welcoming and sweet. She helped me picked out frames that best fit my face! And the doctor that did my exam and was very thorough and polite. So, the customer service was great! I give it a 4 star instead of 5 because I really would've loved to see more affordable frames. If I can get 2 pairs of frames online from Zenni, why can't I at the eye doctors? I'm supposed to get my eyes checked yearly due to health issues. So, will I come here again...? Yes, but only for the eye exam lol #millennial #webroke lol read more

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False advertising! When I called the receptionist said No I don't get Frames . The 1st time I bought the same ad and when I told them I had my own frame they charged me $300 for everything! I was pissed but need my glasses bad ! I'll NEVER go there again . read more

Optical Experts - Their ad - Eyewear & Opticians Near Me - Peoria, Arizona

these people are crooks. I had a Groupon. They said they would not take it and forgot to call me to tell me they will not accept Groupon but yet they took my $51. do not do business with these crooks. They should not be in business at all. read more

do not buy!buyer beware!! huge red flags of deception and fraud! can't believe groupon hasn't shut this merchant down for fraud and deception!! the owner ken...is unprofessional, unethical, deceptive, passive aggressive..and a bold face liar!! my groupon advertised 82% off! what a laughable joke! the cheapest plastic womens frames are $159.00! (yup, read that again!) (82%off? ) they keep your prescription and pupil distance a secret, and then hostage..even when you repeatedly ask them for it, and even after you've paid the bill also, ken adds a hidden deceptive "policy" on the back of the receipt....that is not advertised on his groupon....at all! ken deceptively adds 15%....refer to actual receipt picture. they will give it to you, when you pick up your glasses a week later! the only person with a heartbeat is the optometrist, clark campbell, a nice dapper gentleman..he actually "whispered in my ear", my pupil distance and then said and i quote "ken is fussy about giving out the pd numbers." everything about this place is shady af did you already buy the groupon? mention this review and get your money back, through groupon!! you will get groupon bucks back, not your money. do not go through the merchant...as ken will lie right to you and say he " phoned groupon" to tell them "he refunded your money", when he didn't!!! ken knew i nailed him for deception and fraud and initially agreed to refund my groupon, and just pay the $60 for eye exam and prescription..for which i agreed to that...but then ken says.. quote "on one condition..... you don't leave a bad review" i knew he was going to say that! of course i'm not going to agree to that deceptive !! who would? i went through groupon and explained the blatant fraud and deception and got a refund with groupon bucks. btw...groupon can't be reached by phone...at all...ever yes, they have 5 phone numbers on the internet....all of them will greet you with a message that says basically because of covid, no one is answering phones and to go to groupon app or website (to be inconvenienced) to reach customer support. go to walmart or look for another groupon... but do not buy from this greedy unprofessional, unethical, deceptive, lying, passive aggressive thief read more

Optical Experts - Eyewear & Opticians Near Me - Peoria, Arizona

Ken was fantastic he made it a really positive experience. After getting a chance to talk with him I felt at ease and thought he was great. It definitely showed that he is a true expert in the field and I felt really well taken care of. He under promised and over delivered which I always appreciate. He couldn't make my glasses same day because mine were a bit of a special order because of my astigmatism, but they were basically ready next day. Saw him Tuesday at 3 and got the call they were ready on Thursday morning. Definitely will be back. read more

I was deeply disturbed by this office's bait and switch Groupon offer. I paid $68 for exam/ $250 credit towards glasses. However, the total was $748 for the glasses & exam. This is over double of what I've ever paid for glasses. Because I did not buy the glasses, they refused to give me my prescription. They were very unreasonable in my request for Rx, claiming my Groupon only applied to getting glasses. read more

I called beforehand to make an appointment and to ask if a Groupon would cover what I needed, which was just an eye exam that was a follow up for my lasik. The employee told me it was not a problem. Once I arrived they had me fill out paperwork, started checking my eyes, then told me I'd have to pay more money for just an eye exam. I explained that I had called in previously, to no avail. I explained calmly that I thought since I was told the Groupon would cover it and I drove 40 minutes to get here, that I thought they should honor the Groupon. They refused. I will not be back and will let everyone know about my experience here. To top all of this off, after i posted this review on another site the owner replied to claim that I had lied about all of this, and went on further to claim that I had told them I needed eyewear as well. The ridiculous thing about this LIE they decided to tell was that the entire reason I called them BEFORE purchasing the groupon was because I wanted to make sure that if I was not purchasing eyewear it would still be honored. I explained my entire predicament (having had Lasik and just needing a follow up visit to send in for my LASIK warranty). Read the reviews on Google and Yelp, it's clear that others have had similar experiences here. Avoid at all costs. read more

So I found this place on Groupon and I am glad I did. I had such a great experience. The staff were helpful and fun to talk too. The doctor was amazing! Can't wait for my first pair of glasses and the price was so affordable. Highly recommended! read more

Moved to Sun City almost 5 years ago and in that time I have tried and left two different optometrists due to poor service and unprofessional front office staff. I had stumbled upon Ken and staff at Optical Experts while leaving from a doctor's appointment across the courtyard from them. I didn't bother reading any Yelp reviews on them until I decided to write this one. If I had, I may not have persued an appointment with them and would still be trying to find an office worthy of my business. To be honest, the one star negative reviews all look like they are centered around some confusion with the Groupon and perhaps the reviewers were disgruntled due to that confusion. In my experience, Ken and staff were extremely professional and friendly. My eye exam was probably the most thorough eye exam I ever had and afterwards I had fun picking out new frames. Glasses were ordered and I was notified in record breaking time they were ready for pickup. From making the appointment to picking up my new glasses, my experience was nothing but positive. I'd give it a 5+++ I recommended this office to my husband and he was equally pleased with the expereince as were a few long time family friends who went there. I see no reason to look any further - Optical Experts is mine and my husband's go to now. read more

I was greeted by Nancy and B when I went in this morning to get my new glasses. I was in and out of the door in less than 30 minutes with two FANTASTIC pairs of glasses. Kenn was able to pop in my lens and fit it just perfectly. Everyone who was there today was in such a good mood and I had a very enjoyable experience all together. 10/10 highly recommend, I won't be going anywhere else besides Optical Experts! read more

I am so impressed with Optical Experts! After I took a fall in which I bent the frame of my eyeglasses out of shape, I called Optical Experts to inquire if they could take a look at the frame, even though I had never before visited this office. Upon entering, I was immediately impressed. Kenn was welcoming and optimistic that he could repair the frame. He worked on it for several minutes, then returned, successful! I was so pleased. In the future, when I need new glasses, Optical Experts will be my choice. read more

Add me to the disappointed by Optical Experts list. And I'm also not happy that many of their reviews aren't showing up. People should be warned about this business. Like others, I purchased the $39 groupon deal which included an eye exam, frames, and lenses. Because I know my prescription is both heavy Rx and requires a progressive lens, I called to verify what would be included, and how much the extras would be. So I walked in knowing my extras would total less than $200. I got a quick but thorough exam without dilation. I refused that service because my ophthalmologist does it for me. When it came time to choose frames, a technician seated me and insisted on bringing frames to me. She was a sweet older lady but it quickly became clear that her taste and mine were not in sync. I used words like hip, chic, funky and modern, but she brought boring, blah and grandma. Because the deal I purchased required I purchase everything that day, I eventually settled on a frame (which I hate) and went for the necessary upgrades. However, the cost for the lenses and anti glare was more than twice what I had been quoted. I desperately needed new glasses, so I went forward after she explained that I misunderstood the deal. No, I didn't. I had notes. When I picked up my glasses a couple weeks later, I was astounded at how heavy they felt. Yes, the lenses were about the same thickness as my older glasses, but the weight makes them truly unpleasant to wear. My vision with them is fine, but I hate how frumpy they make me look. I had to argue a bit to get a copy of my prescription. Given my disappointment, I would never go back to Optical Experts. Quality eye care isn't cheap, and anyone purchasing a deal needs to realize they're not going to get a bargain here. read more

I couldn't believe how absolutely rude and awful the owner Ken was when I called to try to solve an issue. I could never imagine why anyone would spend their hard-earned money on a company that cares so little for their customer's experience. So sad. read more

Went in on the Groupon ($39 for $200 worth of goods/services, which was clearly stated on the Groupon site, R.I.F.) and was warmly greeted, shown every courtesy, allowed free reign of my browsing and frame choice (though the ladies both shared their opinions, I felt no need to listen to or accept their advice.) I was allowed to fiddle with the knobs on the machine so I really got the best vision option, and paid $109 out of pocket for the extras I wanted/needed, AND picked up my new glasses the same day. Great deal, great service, great experience. Worth the drive, I'd do it again and would recommend this place to anyone with simple eyewear needs. I read all the other (negative) reviews and all I'm getting from them is "I'm angry because I didn't understand how Groupon works!" so if you're prone to not comprehending what you read maybe get someone to explain it to you next time. read more

I'm in the customer service industry and worked in many doctors offices. I always try to go out of my way to give the best service and help customers or patients to the best of my ability. Treat others how you would like to be treated. This place is absolutely terrible! I don't usually write reviews but feel compelled to warn you. Don't go here, don't buy the Groupon! If you do, don't try to change your appointment even if it is 24 hours before, because they will forfeit your Groupon. Thank goodness Groupon understands customer service! read more

I came in on a Groupon- a savings for a $200 value. I needed to save all I can since I am on a limited budget. I had a great experience here, I wasn't sold on anything extra they were very accommodating with my budget and explained to me in detail everything I am paying for. I am beyond appreciative of the facility, and was impressed with the cleanliness. The office is small and cozy, very personable. The doctor was very nice. Staff was helpful and very courteous to me arriving 30mins before my appointment. I cannot wait to get my glasses. My suggestion to reading these other "deal" purchasers, if you already have glasses/contacts and have a pretty basic idea of what you are supposed to be getting, you honestly shouldn't be too surprised that you will have to pay a little bit extra for what your eyes need. I really doubt any deal out there will include EVERYTHING because everyone is different. The groupons/living socials/amazon local deals are NOT on there for FREE EVERYTHING. Be appreciative you are able to get the basics for a great deal, they are on there to attract new business and allow people to experience a new facility. I know that I need a "hi index" lens, so I know I always have to pay extra for that. So the doctor recommending the same thing I've been told every time I go means he was doing his job. I don't mind paying the extra for the lenses because I know what I need, well, the basics of what I need. Thanks for the great deal! My eyes really needed it!! read more

I recently went because of a groupon, and oh, man---all they care about it up-selling and making you feel guilty if you don't. It's sad cuz the doc is like that, too. I only came here bc I'm 26 and off my parents insurance, but I will be going back to my place of 15 years as soon as my new insurance kicks in. Don't do what I did and try to get by buying a groupon from them to help you while you get your insurance. Also, I called today to get my PD and Ken was extremely rude saying that it was I could not get that information unless I had been their customer before, but UHH, WHY WOULD I CALL FOR MY INFO I WASN'T? I told him I really liked the pair I got from them and was going to look for something similar and his response was literally, *scoff" "good luck." and then said bye and hung up. read reviews before going any where. I regret not doing so. read more

I have to say I am so disappointed in this office. I have brought my family here for 7 years and spent my money on many pair of glasses and exams. I need a new pair of glasses and since I'm immune compromised I can not leave my house due to the WORLDWIDE PANDEMIC. I called and Ken refuses to give me my prescription due to it being over a year old. I am a grown woman and I know I don't need a prescription change. I just need new glasses. I was going to order a cheaper frame online and ship them to Ken to put the prescription in so I could still be supportive of the companies I frequent whilst not spending so much. I do not understand why an exception can not be made due to the unbelievable circumstance we are going through as a community. To have someone hold hostage something that I NEED for what? So now I HAVE to go out to another doctor, RISK MY LIFE to get a prescription or be seeing impaired until the pandemic is over BECAUSE KEN HAS TO FOLLOW THE RULES. He calls me writing a review and taking my business elsewhere blackmail. What do you say Yelp? Should I have to risk my life to get my prescription because Optical Experts and Ken want me to spend my money there? No Ken, I will not buy another frame from you so you can keep my prescription hostage and my business. read more

All staffs were so knowledgable and extremely patient with my mom. They worked with her until she was happy with her frame and fit. Appointments are easily scheduled which I really appreciate. Glad we came here read more

Initially I had a rocky start with some of the staff but they worked with me and I was able to get new frames and lenses I totally recommend

Purchased a Groupon for $39 that CLEARLY states a "Complete routine eye exam (up to a $60 value)" is included. High pressure sales for a pair of $500 glasses. Since I knew the glasses were overpriced, I declined. Guess what ... I had to pay an additional $60 for the eye exam. I feel very ripped off. Update: 6/28/17 I took the prescription from Optical Experts to Costco to have reasonably priced glasses made. I could NOT see using these glasses and paid for another exam by the eye doctor at Costco. He said my prescription from Optical Experts was incorrect, which is why I could not see out of my glasses. I DO NOT RECOMMEND OPTICAL EXPERTS! read more

I bought a Groupon Coupon for $39.00 ( true Value $200.00) from OPTICAL EXPERTS for my eye glasses. I was so surprised to be treated so warmly by the entire staff. I got my glasses and I'm just crazy happy with them. They have two offices, one North and one South. You can bet I will be back! Great Deal. Great Staff, Great Service and great product!!! read more

Optical Experts - Eyewear & Opticians Near Me - Peoria, Arizona

They have the worst customer service. People that work there - especially Ken is so rude. Don't ever go there!!!! He is mean and will be rude and snap at you. Worst experience I've ever had at the eye doctor. Don't buy the Groupon...it's not worth saving a couple bucks read more

Agree with each and every other 1 star. Rude service, over priced frames, terrible selection of "discount" frames, and ABSOLUTELY REFUSED to give PD number (which I am assured by several other optometry stores it is a number FREELY given with prescriptions. They are ONLY in it for themselves and a profit... they care NOTHING for their customers... obviously. read more

Same issue as others here with Groupon deal not being honored, would give them 0 stars if I could.

Do NOT go here. It is nothing but a major scam!! But a deal through Amazon for $39.00 it was for the eye exam and $218.00 towards frames and glasses. How ever when I got there and was told that it only covered the eye exam and the lenses NOTHING else!! The lenses them self were almost $300.00. Since I did not have enough to pay for frames and the difference in the lenses a total of $390.00 I had to pay for the eye exam $90.00 for nothing but a eye exam. Very pushy also and lots of up selling. read more

I have NEVER been treated as poorly as here. Heed my warning, DO NOT GO HERE! I had my first appointment here and was using a deal that I got on Living Social ($35 for $278 to Spend Toward an Eye Exam + Glasses. I got the hard sale and the inflated prices, but i went ahead and ordered my glasses and paid the difference of $338. I called back the next day to add Transitions to my lenses, told that is wouldn't be a problem. Well, I got a call a week and a half later telling me that they were in. Great, I'll drive a half an hour to have them open up the case and tell me the lens is cracked. They claimed they were fine when they were checked upon arrival. (DOUBTFUL!) So I said i didn't want to replace the lens if these glasses were so delicate they couldn't even sit in their case without breaking. I said the only way I would take this pair of glasses, even with a supposedly new lens was if i could get a warranty in writing. No dice! I was told to trust him and his word would be honored. YEAH RIGHT! The other option I was told i could pick out a new frame and they would make new lenses. I went outside for 5 minutes to confer on what i wanted to do. When I returned with my decision to just get a whole new frame and all, I was told that they weren't going to do that for me. Telling me that i had to accept what they were willing to offer cuz they weren't going to spend any more money on this! EXCUSE ME! I paid for a proper pair of NEW glasses and you are telling me I am not getting that? I started telling him (Ken, the owner) that i was not going to accept a sub standard repair or a pair of glasses that broke while sitting in a box. his reply to that was astounding! This man started YELLING as me as if I was a grammar school child. His exact words were "YOU ARE GONNA SHUT UP AND LISTEN TO ME" My response was standing up telling him i was CALLING THE POLICE, walking out the door and calling my partner in disbelief of what was happening. After a few moments this "business person" came outside throwing a check and a copy of my prescription at me and screaming that I could "JUST GO NOW". BAD REVIEWS ARE POSTED FOR A REASON! Believe what you read. Thankfully the check cashed out just fine and living social refunded my money. Some individuals should just close their businesses if they hate working that much. Dont waste your time or your money. The customer is NEVER treated this way read more

They should be ashamed of them selves. Bait and switch is against the law. Dr. Castro is great but the staff try so hard to sell you something your really not in need of. Go somewhere else and spend your Groupon dollars. Not a very honest place. read more

I called today to ask if they would be willing to do an eye exam on my son who has Asperger's syndrome. I explained that I wanted to purchase the Groupon and just do the exam and that he has glasses and frames still under warranty from Costco and that we would go there for the new lenses in his current frames (that he loves because they are Spy and he loves that brand) if required. I was told that "it is a package deal and you are required to buy the frames and lenses from us if you buy the Groupon". I don't think so. Avoid. read more

This was the absolute worst experience I have ever had with ANY business in my entire life!! My husband and I bought 2 groupons and I completely understand that if I want the nicer lenses, frames, etc that will be an extra charge, no problem. Well, we were not happy with the choice of frames so my husband wanted to use his current frames. Not only were they going to charge us a fee to use our own frames, they were going to take $80 off of our groupon credit!!! We were trying to work something out so we could walk away happy, when the owner (I think- he never even introduced himself to us) interrupted my husband FOUR times!! Then proceeded to say things like "I don't care what you want" and "I'm going to tell groupon not to give you a refund" At this point, we are just done. I don't want glasses or anything from them. I go outside to call groupon to make sure I get a refund (thanks groupon!!) moments later one guy comes outside to continue to yell at us and threaten to call the cops!! Really?! What an awful way to do business! As a local business owner myself, I couldn't imagine treating anyone like this!!! I will say the lady at the front desk, and Dr. Cambell were extremely nice. Probably the only reason this company is still in business!! read more

Awful experience. Worst Groupon purchase I have ever made! Had originally scheduled a appointment that I had to cancel. I noticed on my groupon account that it said redeemed, so I called to see what was up, the receptionist proceeded to call me a liar about ever cancelling my appointment to begin with and said he was the only one to answer the phones there and I never called to cancel. I felt attacked and caught off guard. Maybe I didn't cancel, I had so many appointments and so much had been going on, so I apologized. But, even if I was mistaken it was completely unprofessional. Then he told me he would give me one more chance for apt, without a option to reschedule, I wasn't thrilled about this but I didn't want to wash my money down the drain so I rescheduled. I wish I hadn't. When I came in for my appointment I was totally creeped out by the optometrist, something about him rubbed me the wrong way. After my exam was done I picked the most basic frames I could, in a hurry to get out. The staff proceeded to try to up sell my frames. While the guy that was getting me set up was doing his thing a couple that came in before me were checking out, they too were getting the hard sales pitch by what seemed to be a new staff member. After that couple left the receptionist called that new person to a back room where he proceeded to scold her about not making the sale. I would never go back here, this would and could be a great deal if it wasn't for the entire staff. The receptionist was absolutely the worst person I have ever dealt with in a professional situation such as this. He could possibly own this place given the way he presented himself, not good for business. read more

I went to the one on 91st ave and Thomas and best believe this place is a complete waste of time! do not got there they have over price glasses. the ppl there are very pushy trying to sell. bought a Groupon to save money not to spend 8times of what the groupon cost me. DON'T COME HERE! this people are shady! I just had to write a real review! read more

I went to the location on 91st Ave and Thomas via the $39 groupon. I was really worried because of the terrible reviews I read, but I think those are for the other location, so avoid that one! My experience was great and I am happy with my purchase. Because the Groupon gave $200 towards exam and frames, the end cost is very reasonable. What I could expect to pay was explained before the exam, and the final total given after, no bait and switch. The staff were friendly and helpful and the doctor was very kind and knowledgeable! :D read more

Have recommended Optical Experts to all my friends. Small friendly office staff, great eye doctor! Good Frame choices. 5 star service!

I have been to many optometrists and eyeglass businesses around the Phoenix, Goodyear area. Optical Eye Experts are just what there name is.. EXPERTS! Everything from when you walk in the door until you leave is a fantastic experience. The quality, the eye exam, the people that work there, the turn around time, the prices. I cant say it all in a review. Go see them and you will know ! Great people in both locations. A special thank you to Carolyn for making my last visit happen so quick! You guys at both locations are the best! Thanks so much. read more

Found these guys on groupon and I'm so glad I did. It was a little bit of a drive but I didn't mind. My appointment was quick and I was able to find a pair of glasses that I really liked. And my prescription was ready in less than an hour. I will be going back for contacts. The doctor was extremely nice and so was the staff. If you get the groupon understand the terms and there won't be any miscommunication or wrong expectations. I highly recommend them! read more

I went to Optical Experts two years ago, ok place, the doc is great but the staff is what kept me from going back. I got all the upgrades including transition lenses on my two frames I purchased and they started peeling off not even a year later. Pretty disappointed esp being a cash customer and paying full price!!!! read more

I think Optical Experts was GREAT! I got my exam with no delays. The doctor was most thorough and addressed all my concerns. The optician was knowledgeable and recommended several items to provide the best possible vision. That's what I wanted---the best possible vision, not the cheapest. I can get cheap at Walmart or Costco. I did that before and learned a valuable lesson. I will recommend Optical Experts to my friends and family. read more

Absolute five-star experience, everyone was very friendly, I was in and out in under 30 minutes with everything all said and done. I showed up 30 minutes early, and they took me in straight away anyway. That is absolutely amazing customer service. I would definitely go back there for another appointment, I highly recommend them to anyone looking for an easy relaxing Eye exam. Thank you to the staff at optical experts! -Matt read more

I hardly ever write any reviews, because I get that some people have bad days. This was the worst experience of any business I've been to. The optical tech or employee was super unprofessional and rude. read more