've going to Avant Garde Eye Care for about decade. I don't remember exactly how long but I do know…read morewhy I go here. Dr. Stewart and his staff are always professional, kind and welcoming. The office has an excellent selection of frames and contacts. From affordable brands to designer brands like Gucci. The office has amazing paintings throughout. I don't remember any music playing because I'm usually in and out of there. I'll keep going here as long as I'm in town.

Never again! If you like receiving surprise bills eight…read moremonths after service, this is the place for you! They are expensive, will overcharge and keep on charging! Go anywhere else! bills never stop coming! You can get the same for less anywhere else.

I spent $300 on Oakley eyeglasses and in 5 months the frame cracked for no reason at all. The…read morelense will not stay in and when I went back to the store on Lake Pleasant, I was told, "So sorry" which was the end to the conversation. When I purchased the glasses, I was told that because Oakley was a well known and top of the line frame, I probably wouldn't need the Target warranty. As I told the person in the store today, "I will never come back here."

Appointment times are not appointment times they are suggested arrival times at this location. If…read moreyou value your time book a different location. I have been going to this location for years and have always had great service until lately. I called to order new contacts recently and they couldn't do that because they didn't have the right password! Unbelievable.

I'm surprised to see so many negative reviews. I visited this morning to make an appointment, and…read morethe young lady who took my information was very professional and kind. She went above and beyond to ensure that my insurance would cover the visit. Based on my first impression, I would definitely rate it five stars. I'm sorry to hear that others had a different experience, but as for me, I was genuinely impressed.

We came in prepared to buy 4 pairs of glasses. From the time we walked in we felt like we were…read moreintruding. No greeting, no offers to help. I was confused because we didn't know how long the wait would be. We stood by the desk waiting but nobody seemed to care. In the end we had to leave after being there around 40 minutes without any help. There were only 2 other customers in the store and 3 employees so I have no idea what was going on. I asked them to save our info on the glasses we chose but after leaving we decided to go somewhere else. I think we would have spent around 1500 on our purchase. This store needs help. Very unfortunate.

I arrived on time for my appointment and waited nearly an hour without any updates. When I finally…read moreasked, I learned that the doctor wasn't coming in at all and was operating the equipment remotely, which significantly slowed down the process. With several patients still ahead of me, they estimated at least another hour of waiting. I was offered an appointment at another location or to come back the next day, but better communication upfront would have avoided the inconvenience.

The nicest employees. I also had the best eye exam I've ever had. Very thorough. This prescription…read moreis perfect. I appreciate you guys!

My family and I live on the east side of the valley, but we happily made the trip to Ohana with my…read moresister and parents to get prescription sunglasses, and it was so worth it. The store is spotless, beautifully organized, and packed with an amazing variety of frame styles. I loved the Finding Nemo touches throughout the shop They had frames I haven't seen at other optical stores, from fun and colorful to classic and timeless. I loved so many pairs that choosing was genuinely hard. I ultimately went with a pair of Maui Jims and couldn't be happier. The owners were incredibly kind, knowledgeable, and welcoming, making the entire experience relaxed and enjoyable. I will absolutely be returning to Ohana and highly recommend checking them out if you're looking for great frames and outstanding service!

I cannot say enough good things about Dr. Alice Kwok, the optometrist and her assistant. I have…read moremacular degeneration, dry eyes and allergies. So it is difficult for optometrists to assess me because I often cant see differences in lenses. They were so patient with me as they worked on my prescription. I got my glasses from a different office and could not see well with my new lenses and they analyzed my new lenses and gave me feedback to give to the glasses store on how to help my lenses work better. Totally awesome experience and highly recommend them.

Do not go here anymore! Ownership has changed and they no longer care about customer service…read more They steal your benefits and won't reset them after multiple attempts to contact them. Choose another place to take your business!!!

This business has changed owners and is now Keen Eyewear. Service here is not the same. Scott and…read moreKathleen are gone and the level of service seems to have let with them. We experienced charges for services not discussed in advance. And a "new patient" fee accessed even though we were previous customers. The store is messy and untidy and seems to feature fewer Eyewear choices. This is not a place we will visit again.

This vision center had a name change/ownership change and since this took place their service is…read morehorrible. You call into a central line who transfers you to 1) a voicemail - and nobody calls you back, 2) a line that rings, then gives you a busy signal and disconnects, or 3) the central line customer service has to create a "task" for them to call you back. So I wait. They were ordering frames so my son can try them on for his prescription sunglasses, we were told this would take three or four business days and it's been three weeks. No callback. No update. And still no regular everyday glasses for either of us! Since this ownership changed the service sucks. For the high cost of their optical options, I expect high end service. Our next time will not be with this optical group. For goodness sake - call with an update if you're behind!

I've been a patient for many many years and have always had a great experience there. Appointments…read morehave run on time for me and I'm usually in and out in not too long. I'm happy with the service I receive each time. Also the staff has always been super friendly and helpful

I went to LensCrafters in Surprise to see if they can fix my glasses and Jessica Ledesma was a…read moregreat help she fixed my glasses in less than five minutes. Thank you so much Jessica.

Fashion Square Mall 85251 location…read more I purchased a Meta Ray-Ban frame and prescription lenses from LensCraft at Fashion Square Mall in Scottsdale, Arizona. I remain very disappointed with the service there. None of the customer service representatives seems knowledgeable about the products, and their behavior is unprofessional and disrespectful, especially when questioned about the misleading information provided. I spoke with a manager who outright accused me of lying. The staff at this location needs training, or the public should be aware of how they are treated. Please address this issue, as some of the treatment I experienced feels racially motivated.

We have been going to Westbrook Vision for years and absolutely love Dr Deemer and the staff there…read more They are always friendly and helpful and there is no one we would trust more with our whole families eye care, from annual vision checks, to contact appoints (seasoned and first timers), eye glasses and medical eye checks.

Dr. Todd Smith in his staff have always been kind and efficient. I appreciate Dr. Smith' s…read morethoroughness in his eye exams. I would recommend his practice to friends and family.