UPDATE 5/1 ON BELOW REVIEW I just want to clarify that the…read moreemployees I interacted with were all professionals and extremely polite. I appreciate manager Akia (sorry if I butchered your name) making the effort to correct a wrong that she was not responsible for. In most cases, this is the true meaning of customer service. I think she has a bright future ahead of her and hopefully it'll be with a company that is more organized and respectful of the customer's time and money. I don't fault my situation to the employees, they were all pleasant and understanding if not the victims of constant miscommunications from higher up the chain. I did finally receive the glasses and I love them to be honest. I would say they were worth waiting for but nothing can really justify how long this process took. I'm raising my review to three stars for the patient and kind employees and for the quality of their product. However, I am weary to ever do business with this company again because of my issues explained below. Wish I'd read the reviews before I gave them my business. This is by far the worst customer service I've ever experienced in my entire adult life. Living in an area rampant with subpar customer service, that's saying a lot. In the store (first appointment): we were there for over two hours. I wasn't certain if this was a normal process to order one pair of glasses so I didn't think much of it. The manager who I paid with told me it'd be about two weeks for my order to come in. Delay 1: As I began to get excited to receive my glasses and relieve the headaches I get from staring at a computer screen all day, I discovered my order was delayed. This was after two weeks when I was anticipating their arrival per the manager at the store. I called their overseas call center (seems like you can't speak to someone at the actual store) and was assured that my order would be there by a certain date and I'd receive a text or email upon their arrival. Delay 2: After another couple of weeks, near the date the call center guy said the glasses would have arrived, I discovered that there was another delay. So I called the "hotline" again and told them to cancel my order. They apologized after putting me on hold and informed me that, since I'd used my card, I would have to physically go to the store and cancel in person. A couple days go by, and I finally have some time to inconvenience myself and go to the store and cancel. The man at the store checked my order and informed me that, if I wanted, I could get a partial refund but still receive the glasses. He said there'd been several thousands of orders along with me that were delayed. Reluctantly, I agreed to this arrangement. "They'll be here on or before April 11th," he said very confidently. Present day: April 11th came and went with no text or email from them that my glasses had arrived. I tried to check my order online but it's now saying my order is not found. Called the call center once more and they told me (after putting me on hold to call the actual store) that the lenses are at the store, but now they're looking for the frames and they'll call me back in ten minutes to let me know if the frames are in the store. An hour goes by. No surprise, no one called me back. Ok, I'll speak to their offshore representatives again. She puts me on hold to call the store. Comes back and tells me that "they're still looking for your frames and will call you as soon as they find them." Some time has gone by, no one has called me and I highly doubt anyone will. Only way to resolve this situation is to get to the store when I can and cancel my order and release the albatross. Like I said, I wish I'd read the reviews and gone to Walmart to get glasses. This has been so painfully unpleasant and aggravating to deal with such terrible, indifferent customer service. I'm beginning to think there are no glasses and this is simply a money laundering scheme or something, because this is absolute BS. After reading the reviews I feel a little better, and I want to add to their sentiments. Everything they are saying is accurate and I wouldn't wish this place on my worst enemy. Never, never give these people your time and money, because they will mishandle it in every way possible.

My experience left me genuinely troubled -- both professionally and personally. The workplace…read moreculture I observed felt deeply toxic, with minimal real support from regional leadership. Employees often seemed stretched thin, pressured heavily on performance metrics, yet given little guidance, backup, or acknowledgment. What concerned me most emotionally was the apparent disregard for workplace safety and compliance standards. There were situations where OSHA-related safety expectations didn't seem to receive the seriousness they deserve. When people are worried about basic workplace safety or feel their concerns are brushed aside, it creates stress, fear, and a sense that employees are ultimately expendable. I also witnessed practices that raised questions for me about the integrity of certain eye exam processes and sales approaches. At times it felt like revenue targets overshadowed patient care, which is difficult to reconcile in a healthcare-adjacent environment. Corporate communication often came across as pressure rather than support, and issues seemed more likely to be minimized than addressed transparently. Over time, that erodes trust -- not just internally among staff, but externally with customers as well. Overall, the impression I walked away with was an organization that could benefit greatly from stronger ethical accountability, genuine employee support, stricter adherence to safety standards, and a culture where concerns are addressed openly instead of quietly pushed aside. Employees and patients both deserve better.

I recommended my fiance get her glasses at this center. She asked specifically was the lens the…read moresmallest available. once the glasses came back, the lenses were huge and we were told that there was a thinner option available! we ended up having to go to lens crafter spend an additional amount to get the quality we were asking for. I will never go back to this facility and i do not recommend this place to anyone. We will be going to lens craft from now on!

I have been having trouble driving at night for about a year! I know , i know... but i didnt want…read moreto deal with a doctor/appointments. I came across Dr. Charles Fosters services and it seriously was the best decision i made. Everyone was super nice and friendly. I waited for about 3 minutes before seeing the doctor, he checked my eyes and did inform me i need glasses. When i came out the feont desk fully explained what my insurance covered and what other choices were available but would be a direct cost to me. Hands down best place for glasses/visits! I get my glasses in 7 business days and will definitely keep coming here for my eye needs!

From start to finish everyone was so lovely and friendly! Ms. Crystal Sanchez was super helpful and…read morekind to both me and my daughter. She explained everything she was doing to both of us through each exam. Doctor Carter was very patient with us specially with all the questions my daughter had and the experience was overall very nice. My daughter and I will be retiring here each year.

The customer service, it was my first time visiting and no one ever followed up with me, and when I…read morecalled about my contacts not working well for me..they wanted me to pay out of pocket..

i broke the frames of my glasses. fortunately for me, i had a spare frame for just in case. i…read moreneeded my prescription lenses removed from the broken frame and placed in the spare frame. as i walked in, MS. ANDREA DEMBY greeted me warmly and asked how she could help me. i explained my problem and handed her both frames. she was both very professional and very friendly. we talked football while she worked and she had my glasses ready in a matter of minutes! she asked me to put the glasses on to make sure the fit was good. she also adjusted the pinch in my sunglasses! customer service, as my Mom used to say, is low-sick: unfortunately some people don't take pride in their work or the image they present while on the job. MS. ANDREA DEMBY is the exception to all of that!! she listened to my problem, took ownership of my problem, and then she made my problem go away!! AND she did it all with a smile!! that's what i call AWESOME customer service. i'm spreading the word! thank you, MS. ANDREA DEMBY! you're the best!

This has been our "go-to" place for our family vision needs and it never disappoints!…read more First of all, they were able to schedule myself and 4 kids back to back so I didn't have to make multiple trips. Secondly, they have everything needed to perform accurate eye exams for children, even if your kids don't know their letters yet. Thirdly, Dr Peterson is always patient and knowledgeable during the exam and takes the time to explain any new changes in your vision. Also, the staff was VERY patient with helping me find frames for my 4 kids, and they clearly itemized our additional needs like lenses that are scratch resistant & block blue light for computer use. I highly recommend Precision Eye Care!!!!

Some prescription safety glasses, and the lady by the name of Mary Ford was extremely rude to me…read more From the moment I went in she act like I was bothering her every question I asked her she had an attitude when she answered. Finally I took my prescription and my paperwork and I left because I will never do business with this precision eye care place as long as Mary Ford is working here. Extremely disappointed with the customer service and the other employees that was in here I'm sure agree with me from the looks on their faces. if I could write my satisfaction with this transaction a zero I would!

No detail In information or process I went in thinking I was going to get glasses paid for eye…read moreglasses exam and contact exam just to be told I can't get glasses unless I get high index lens which will cost 500$ or more RIDICULOUS I BEEN wearing glasses all my life and never been told I HAD to get high index lens. Now I have to go so where where they will help me actually get some glasses. I'm upset that I spent money with them only to still have to go somewhere else a waste of time ! Ask QUESTIONS AND PROCESS BEFORE EXAM Cause they wait to tell you at the end YOU GOT TO PAY FOR HIGH INDEX

I dislike that VSP only pays for half. Like what is that all about but I don't have a dog in the…read morefight. However, my experience with the staff from start to finish was excellent. My glasses came in less than a week. They quoted me three weeks. I can actually see. I didn't want progressive lenses but I needed them. The last time I got them I couldn't see out of them. Well things changed. I was reading things outside of the store. The young lady who was providing me services said wait you can read all of that. Yes! Yes! I can! To be able to see and the glasses are so fashionable is great. I got three pairs of glasses and I couldn't be happier.

I was very pleased with the service I recieved from Josh. I highly recommend the office for othersread more

The staff was rude and argumentative. The technician put my lenses in the wrong frame. I will never…read morego back there.

Bad experience they lie to you they tell you a date and they don't do it, they tell you another…read moredate and they don't do it a month waiting for my glasses and they still don't have them, I asked for my money back and I'm still waiting

Before My Eye Doctor took over this place I had been going here over 20 yrs. It took 2 yrs of My…read moreEye Doctorr ownership for me to vow to NEVER return here. My Eye Doctor does not care about Me as a Customer and always blames everything on short staff. 5 months to call me on a complaint about losing my wife's glasses in the mail. I sent 2 complaints by email to their Customer Services Dept and it took 5 months to get a call back this morning which clearly shows their lack of staffing & lack of caring for Customer concerns. Save yourself some headaches by avoiding My Eye Doctor Cedar Hill Tx location

Dr.Patel was so amazing. My family and I will definitely be repeat patients. From the fast and…read moreefficient check in to the thouroughness of Pam preforming our work ups. This office is beyond efficient.

From the owner: Board CertifiedOphthalmologist, Therapeutic Optometrist; Board Certified Opticians…read more Total Optical - The Standard in Eyewear and Service - Pricing Competitive with Insurance - Quality Frames, Lenses and Workmanship - ABO Certified Opticians - Sunglasses - Free Re-Grind after Cataract Surgery, Within 90 Days - www.totaloptical.com