From start to finish everyone was so lovely and friendly! Ms. Crystal Sanchez was super helpful and…read morekind to both me and my daughter. She explained everything she was doing to both of us through each exam. Doctor Carter was very patient with us specially with all the questions my daughter had and the experience was overall very nice. My daughter and I will be retiring here each year.

The customer service, it was my first time visiting and no one ever followed up with me, and when I…read morecalled about my contacts not working well for me..they wanted me to pay out of pocket..

The star is for the doctor and the girl that checked me in. They were really nice and professional…read more As for as the company itself I think it's a money grab. Be careful with that membership fee. It's $20 I believe. I had to tell the young man to remove that. The exam itself was $119 and the contacts were going to cost about a little over $300. The major problem was the time it was going to take to receive them. I was told about 4+ weeks and that there wasn't a sample pair available. The sample pair had to be ordered as well and "maybe" I'd have them in a week. I didn't want to wait that long and good thing I didn't. I ordered from 1800CONTACTS and they got to me in 3 days. I also saved about $160. It was the same lenses that were recommended there. I didn't want to drive out to Dallas to my regular eye doctor. Lesson learned.

I had a positive experience. The staff were all friendly and helpful. The doctor was qualified,…read morekind, and enjoyable. The process overall was easy and straightforward for my exam and glasses.

Totally messed up my glasses. They got my RX confused with the wrong eye. Frames were not…read morefunctional as well. I will say the return process was easy.

I am always delighted at this store! I've been getting glasses there for three years! The…read moreexcellent service, great prices, and great quality bring me back every time!!'

Pleasant and professional staff. Didn't keep me waiting. The exam rooms were clean and everything…read morewas sterilized in my presence Also offered small Mother's Day gift

I have been going to this office for many years and will always be a patient. If you are looking…read morefor a great optometrist, try Dr. Tran. I love everything about this office! You won't be disappointed with him or his staff. Friendly faces. On-time appointments. Patient-centered exams and recommendations. That's everything needed for a great experience!

Bad experience they lie to you they tell you a date and they don't do it, they tell you another…read moredate and they don't do it a month waiting for my glasses and they still don't have them, I asked for my money back and I'm still waiting

Before My Eye Doctor took over this place I had been going here over 20 yrs. It took 2 yrs of My…read moreEye Doctorr ownership for me to vow to NEVER return here. My Eye Doctor does not care about Me as a Customer and always blames everything on short staff. 5 months to call me on a complaint about losing my wife's glasses in the mail. I sent 2 complaints by email to their Customer Services Dept and it took 5 months to get a call back this morning which clearly shows their lack of staffing & lack of caring for Customer concerns. Save yourself some headaches by avoiding My Eye Doctor Cedar Hill Tx location

had an appointment scheduled and confirmed, yet InFocus Vision - Cedar Hill canceled it without…read moreeven giving me a 24-hour notice. I responded to their confirmation text with "C" to keep my appointment, but they still went ahead and canceled it. On top of that, they mentioned I would likely owe $49 out of pocket despite having insurance -- which makes no sense and was never explained clearly. It's frustrating and unprofessional to treat patients this way, especially without proper communication or respect for their time. I was looking forward to this appointment, but now I'll be taking my business elsewhere.

They are very polite but they did not inform me that I was receiving an eye check (picture of…read morecornea) that I have never received in 40 years that would cost extra money. They also want an additional $90 for contact fitting after I paid $40 for the first contact fitting. Dr said if I didn't like the single vision I could go back to my multi focal no problem, but she didn't tell me that would another appointment and $90 EXTRA. This is the worst eye doctor experience of my life. I still can't get my prescription $175 later.

I stopped by at the end of the year to purchase some much needed new prescription glasses. So of…read morecourse it was super busy since people want to use their eye insurance prior to the new year. I forgot Vision Works used to be Eye Masters back in the day. When I walked in I wasn't greeted, and didn't know they had a sign up sheet to be helped. I had started looking at glasses until the person that walked in after me was immediately greeted and they told them to sign in. They have a pretty good selection of frames, with different shapes, sizes, and colors for everyone. I was able to get something I liked. The prices are very reasonable compared to other eyeglasses places. The customer service was okay but given it was the last day of the year I knew it was going to be busy prior to walking in. With their frame selections I would come back to purchase again.

I had an eye examination done at this location. I was treated very professionally and the staff was…read moregreat. I would like to thank Shawna , Ro Ro and Asia for their friendly and hospitable service. I would also like to Dr. Jacoub Hammodeh for his help in treating me. He was very concerned and knowledgeable.

I was able to schedule a same day appointment to accommodate my schedule. Upon entering the…read morebuilding (I'm always early to my appointments) I was greeted professionally. We were greeted and showed the way to the waiting area. And in a professional manner was treated and seen efficiently and effectively. While the prescription for the eye exam was being administered we were shown the glasses available and explained how the process worked with my insurance. Once we found what we wanted it took no more than 15 minutes to order what we needed and wanted. I also had my order the next day. Give these folks a try and if you walk in the favor I do you will be more than satisfied.

Terrible! First one location lets you make an eye appt, but in small writing does not tell you…read morethat you will not actually be seen by a doctor. Then they said you could go to Cedar Hill for a doctor. I called Cedar Hill and they don't have a doctor in-house until next week. Went through a lot of other calls...and even though it just has a name it is Stanton Optical...a monopoly of nothing good...Does nobody actually see a doctor these days?!

Me and my son visited this office on last Friday. We saw Dr. Jones. This was his first eye exam…read moreand it turned out to be a terrible experience. The doctor is very insensitive and I don't feel he has the skills to deal with children. Children need to feel comfortable, especially when it's their first visit. I even asked the doctor does he see normally see children, he replied yes, which shocked me. He kept telling my son and myself how kids always lie on the eye exams to avoid getting glasses. After the first couple of time saying this, it can make the current patient feel like you are calling them a liar. I was really hoping to like this doctor, because he is close to my home and I was able to get a next day appointment. But it didn't turn out that way, me and my family will be looking for another physician. I also posted to this location facebook page, but they deleted my post. I guess they only leave 5 star postings on their page. The doctor did reply to me via email, titled "apology/explanation" which was all explanation and no apology. Me and my family will NEVER go to this office again.