From start to finish everyone was so lovely and friendly! Ms. Crystal Sanchez was super helpful and…read morekind to both me and my daughter. She explained everything she was doing to both of us through each exam. Doctor Carter was very patient with us specially with all the questions my daughter had and the experience was overall very nice. My daughter and I will be retiring here each year.

The customer service, it was my first time visiting and no one ever followed up with me, and when I…read morecalled about my contacts not working well for me..they wanted me to pay out of pocket..

I've been seeing these physicians for years. My cataract surgery was also performed by one of the…read moredoctors. Would definitely recommend for any of your eye care needs.

Try knowing what you're doing and explaining procedures and possible complications before doing…read morethem. Handing someone a folder with the most positive "information" about a procedure is not the same as discussing it with a patient. Seems that the collection of the co-payment is the only thing anyone there knows or cares about. We are asked to pay in advance. Why? Shouldn't they perform the service first. Curious as to when they actually billed Medicare. Also, not sure why this doctor has a surgical location 30 miles from their offices. Certainly there are locations closer to patients. Their offices are big enough to house a surgical area, also. Dmsurgical doctors and staff are dismissive, gaslighting and don't have any concern about patient, just the necessity to cover their butts with disclaimers and give patients excuses, each staff member ruder than the last. Not one ounce of sympathy or reassurance is offered. This story is just beginning. I had surgery couple days ago. Stay tuned.

Bad experience they lie to you they tell you a date and they don't do it, they tell you another…read moredate and they don't do it a month waiting for my glasses and they still don't have them, I asked for my money back and I'm still waiting

Before My Eye Doctor took over this place I had been going here over 20 yrs. It took 2 yrs of My…read moreEye Doctorr ownership for me to vow to NEVER return here. My Eye Doctor does not care about Me as a Customer and always blames everything on short staff. 5 months to call me on a complaint about losing my wife's glasses in the mail. I sent 2 complaints by email to their Customer Services Dept and it took 5 months to get a call back this morning which clearly shows their lack of staffing & lack of caring for Customer concerns. Save yourself some headaches by avoiding My Eye Doctor Cedar Hill Tx location

Pleasant and professional staff. Didn't keep me waiting. The exam rooms were clean and everything…read morewas sterilized in my presence Also offered small Mother's Day gift

I have been going to this office for many years and will always be a patient. If you are looking…read morefor a great optometrist, try Dr. Tran. I love everything about this office! You won't be disappointed with him or his staff. Friendly faces. On-time appointments. Patient-centered exams and recommendations. That's everything needed for a great experience!

I stopped by at the end of the year to purchase some much needed new prescription glasses. So of…read morecourse it was super busy since people want to use their eye insurance prior to the new year. I forgot Vision Works used to be Eye Masters back in the day. When I walked in I wasn't greeted, and didn't know they had a sign up sheet to be helped. I had started looking at glasses until the person that walked in after me was immediately greeted and they told them to sign in. They have a pretty good selection of frames, with different shapes, sizes, and colors for everyone. I was able to get something I liked. The prices are very reasonable compared to other eyeglasses places. The customer service was okay but given it was the last day of the year I knew it was going to be busy prior to walking in. With their frame selections I would come back to purchase again.

I had an eye examination done at this location. I was treated very professionally and the staff was…read moregreat. I would like to thank Shawna , Ro Ro and Asia for their friendly and hospitable service. I would also like to Dr. Jacoub Hammodeh for his help in treating me. He was very concerned and knowledgeable.

This has been our "go-to" place for our family vision needs and it never disappoints!…read more First of all, they were able to schedule myself and 4 kids back to back so I didn't have to make multiple trips. Secondly, they have everything needed to perform accurate eye exams for children, even if your kids don't know their letters yet. Thirdly, Dr Peterson is always patient and knowledgeable during the exam and takes the time to explain any new changes in your vision. Also, the staff was VERY patient with helping me find frames for my 4 kids, and they clearly itemized our additional needs like lenses that are scratch resistant & block blue light for computer use. I highly recommend Precision Eye Care!!!!

Some prescription safety glasses, and the lady by the name of Mary Ford was extremely rude to me…read more From the moment I went in she act like I was bothering her every question I asked her she had an attitude when she answered. Finally I took my prescription and my paperwork and I left because I will never do business with this precision eye care place as long as Mary Ford is working here. Extremely disappointed with the customer service and the other employees that was in here I'm sure agree with me from the looks on their faces. if I could write my satisfaction with this transaction a zero I would!

Totally messed up my glasses. They got my RX confused with the wrong eye. Frames were not…read morefunctional as well. I will say the return process was easy.

I am always delighted at this store! I've been getting glasses there for three years! The…read moreexcellent service, great prices, and great quality bring me back every time!!'

I've been coming to Dr. Gamez's office since she opened in Cedar Hill. Calm, patient and very…read moreinformative. Great chair-side manner and friendly staff. I've recommended her time and time again and will continue to do so.

I've come here Several times but I will not be returning. I made an attempt to get my prescription…read morethat had not expired. I called before I came to make sure the office was open. The receptionist, Lulu, told me they were only open for appointments. She then tired to set up an appointment. I explained that I only needed a copy of my prescription and I wanted to confirm if they were open before I drove there. She then took my name and address as if she was going to mail the prescription. Lulu told me I would have to have Schedule a new eye exam. When I brought to her attention my exam was not expired. She then proceeded to ask me For my new vision benefits. When I asked to have the doctor call me back she replied "I will call you back." I will definitely take my business elsewhere.

Me and my son visited this office on last Friday. We saw Dr. Jones. This was his first eye exam…read moreand it turned out to be a terrible experience. The doctor is very insensitive and I don't feel he has the skills to deal with children. Children need to feel comfortable, especially when it's their first visit. I even asked the doctor does he see normally see children, he replied yes, which shocked me. He kept telling my son and myself how kids always lie on the eye exams to avoid getting glasses. After the first couple of time saying this, it can make the current patient feel like you are calling them a liar. I was really hoping to like this doctor, because he is close to my home and I was able to get a next day appointment. But it didn't turn out that way, me and my family will be looking for another physician. I also posted to this location facebook page, but they deleted my post. I guess they only leave 5 star postings on their page. The doctor did reply to me via email, titled "apology/explanation" which was all explanation and no apology. Me and my family will NEVER go to this office again.

Great experience with the doctor. He was very thorough. However, BEWARE they will take additional…read moreimaging WITHOUT verbally telling you and will charge you $39 for it. It would be greatly appreciated if it was told to you in advance.

My husband and I had an appointment scheduled for today (January 30) that I confirmed with Sheldon…read moreon Wednesday. However, I received a call just 45 minutes before our appointment, stating that I wasn't covered under my husband's insurance, which was incorrect. Afterward, I called back to clarify that I could access my benefits through the portal. They advised me to arrive early so they could sort out the issue. I then contacted VSP, who reached out to the clinic to confirm my coverage. Upon arriving at the clinic while still on the phone with VSP, I informed the staff of the situation. Unfortunately, the receptionist dismissed my information and insisted that the call center does not verify benefits, then called VSP herself. It turned out the clinic had entered the wrong date of birth. All that was needed was a simple phone call to verify the information, especially given the error displayed in the portal when they were trying to verify my benefits. When asked if I had completed my paperwork, I explained that I never received it. The receptionist then offered a QR code to complete it, but I was so frustrated that I decided to leave and seek care elsewhere. I never got a chance to meet the providers, who might have been great, but the staff's unprofessional and disinterested attitude left a poor impression. Clearly, customer service is not a priority at this clinic, and I would not recommend it to anyone. If I could give a minus 5-star review, I absolutely would, solely based on this incident. The lack of professionalism and poor customer service left a lasting negative impression. It's frustrating when a simple verification issue spirals into such a bad experience, especially when it could have been easily resolved with a phone call. I genuinely hope others consider this before choosing this clinic.