I've been seeing these physicians for years. My cataract surgery was also performed by one of the…read moredoctors. Would definitely recommend for any of your eye care needs.

Beverly Bishop was cordial, but I found her to be very pushy. I had several questions and concerns,…read moreand I didn't feel that she took the time to answer them or truly listen to what I was saying. My experience with the front desk staff was even more disappointing. They came across as cold and unwelcoming, and I observed staff laughing off to the side and rolling their eyes, which felt extremely rude and unprofessional. Overall, I felt like we were being pushed through like cattle rather than treated as patients. I understand that the office may be busy and that staff have productivity expectations to meet, but those expectations should never come at the expense of basic courtesy, communication, and patient care. Patients deserve to feel heard, respected, and treated like people--not numbers.

Bad experience they lie to you they tell you a date and they don't do it, they tell you another…read moredate and they don't do it a month waiting for my glasses and they still don't have them, I asked for my money back and I'm still waiting

Before My Eye Doctor took over this place I had been going here over 20 yrs. It took 2 yrs of My…read moreEye Doctorr ownership for me to vow to NEVER return here. My Eye Doctor does not care about Me as a Customer and always blames everything on short staff. 5 months to call me on a complaint about losing my wife's glasses in the mail. I sent 2 complaints by email to their Customer Services Dept and it took 5 months to get a call back this morning which clearly shows their lack of staffing & lack of caring for Customer concerns. Save yourself some headaches by avoiding My Eye Doctor Cedar Hill Tx location

The experience here was great customer service wise. I've only had these glasses for a year and the…read morecoating is already cracking. I paid extra for it, I didn't put a warranty and now I'm stuck with these crappy lenses. Don't waste your time. I've never had this happen with glasses bought outside of target.

Xany was great, extremely helpful with my contacts and changing my mind many times on glasses…read more Happy I made my purchase at Target.

Dr Tran is excellent and his staff is very friendly and professional. I highly recommend custom…read moreEyes.

Pleasant and professional staff. Didn't keep me waiting. The exam rooms were clean and everything…read morewas sterilized in my presence Also offered small Mother's Day gift

I stopped by at the end of the year to purchase some much needed new prescription glasses. So of…read morecourse it was super busy since people want to use their eye insurance prior to the new year. I forgot Vision Works used to be Eye Masters back in the day. When I walked in I wasn't greeted, and didn't know they had a sign up sheet to be helped. I had started looking at glasses until the person that walked in after me was immediately greeted and they told them to sign in. They have a pretty good selection of frames, with different shapes, sizes, and colors for everyone. I was able to get something I liked. The prices are very reasonable compared to other eyeglasses places. The customer service was okay but given it was the last day of the year I knew it was going to be busy prior to walking in. With their frame selections I would come back to purchase again.

I had an eye examination done at this location. I was treated very professionally and the staff was…read moregreat. I would like to thank Shawna , Ro Ro and Asia for their friendly and hospitable service. I would also like to Dr. Jacoub Hammodeh for his help in treating me. He was very concerned and knowledgeable.

Some prescription safety glasses, and the lady by the name of Mary Ford was extremely rude to me…read more From the moment I went in she act like I was bothering her every question I asked her she had an attitude when she answered. Finally I took my prescription and my paperwork and I left because I will never do business with this precision eye care place as long as Mary Ford is working here. Extremely disappointed with the customer service and the other employees that was in here I'm sure agree with me from the looks on their faces. if I could write my satisfaction with this transaction a zero I would!

The care provided by Dr. Peterson and his staff is always caring, gentle and professional. I have…read morebeen going there for 3 years. Dr. Peterson takes his time and gives a thorough examination and treatment for anything wrong.

Bought these glasses online line from the lens crafters website . Got delivered to the cedar hill…read morestore . Came by to get the lenses made for them. Turns out they couldn't do them because they are size 52, and that they are drilled or something like that on the lenses . Why even sell glasses on their website they can't make lenses for ??? If not let customers know before you order them . That's rediculous and waste of time . First time and last time coming here .

Totally messed up my glasses. They got my RX confused with the wrong eye. Frames were not…read morefunctional as well. I will say the return process was easy.

I've been coming to Dr. Gamez's office since she opened in Cedar Hill. Calm, patient and very…read moreinformative. Great chair-side manner and friendly staff. I've recommended her time and time again and will continue to do so.

I've come here Several times but I will not be returning. I made an attempt to get my prescription…read morethat had not expired. I called before I came to make sure the office was open. The receptionist, Lulu, told me they were only open for appointments. She then tired to set up an appointment. I explained that I only needed a copy of my prescription and I wanted to confirm if they were open before I drove there. She then took my name and address as if she was going to mail the prescription. Lulu told me I would have to have Schedule a new eye exam. When I brought to her attention my exam was not expired. She then proceeded to ask me For my new vision benefits. When I asked to have the doctor call me back she replied "I will call you back." I will definitely take my business elsewhere.

Me and my son visited this office on last Friday. We saw Dr. Jones. This was his first eye exam…read moreand it turned out to be a terrible experience. The doctor is very insensitive and I don't feel he has the skills to deal with children. Children need to feel comfortable, especially when it's their first visit. I even asked the doctor does he see normally see children, he replied yes, which shocked me. He kept telling my son and myself how kids always lie on the eye exams to avoid getting glasses. After the first couple of time saying this, it can make the current patient feel like you are calling them a liar. I was really hoping to like this doctor, because he is close to my home and I was able to get a next day appointment. But it didn't turn out that way, me and my family will be looking for another physician. I also posted to this location facebook page, but they deleted my post. I guess they only leave 5 star postings on their page. The doctor did reply to me via email, titled "apology/explanation" which was all explanation and no apology. Me and my family will NEVER go to this office again.

My husband and I had an appointment scheduled for today (January 30) that I confirmed with Sheldon…read moreon Wednesday. However, I received a call just 45 minutes before our appointment, stating that I wasn't covered under my husband's insurance, which was incorrect. Afterward, I called back to clarify that I could access my benefits through the portal. They advised me to arrive early so they could sort out the issue. I then contacted VSP, who reached out to the clinic to confirm my coverage. Upon arriving at the clinic while still on the phone with VSP, I informed the staff of the situation. Unfortunately, the receptionist dismissed my information and insisted that the call center does not verify benefits, then called VSP herself. It turned out the clinic had entered the wrong date of birth. All that was needed was a simple phone call to verify the information, especially given the error displayed in the portal when they were trying to verify my benefits. When asked if I had completed my paperwork, I explained that I never received it. The receptionist then offered a QR code to complete it, but I was so frustrated that I decided to leave and seek care elsewhere. I never got a chance to meet the providers, who might have been great, but the staff's unprofessional and disinterested attitude left a poor impression. Clearly, customer service is not a priority at this clinic, and I would not recommend it to anyone. If I could give a minus 5-star review, I absolutely would, solely based on this incident. The lack of professionalism and poor customer service left a lasting negative impression. It's frustrating when a simple verification issue spirals into such a bad experience, especially when it could have been easily resolved with a phone call. I genuinely hope others consider this before choosing this clinic.

Such a pleasant experience. Everyone was so nice and professional from the front office staff to…read morethe doctors. I will most definitely be back next year for my yearly exam.