UPDATE 5/1 ON BELOW REVIEW I just want to clarify that the…read moreemployees I interacted with were all professionals and extremely polite. I appreciate manager Akia (sorry if I butchered your name) making the effort to correct a wrong that she was not responsible for. In most cases, this is the true meaning of customer service. I think she has a bright future ahead of her and hopefully it'll be with a company that is more organized and respectful of the customer's time and money. I don't fault my situation to the employees, they were all pleasant and understanding if not the victims of constant miscommunications from higher up the chain. I did finally receive the glasses and I love them to be honest. I would say they were worth waiting for but nothing can really justify how long this process took. I'm raising my review to three stars for the patient and kind employees and for the quality of their product. However, I am weary to ever do business with this company again because of my issues explained below. Wish I'd read the reviews before I gave them my business. This is by far the worst customer service I've ever experienced in my entire adult life. Living in an area rampant with subpar customer service, that's saying a lot. In the store (first appointment): we were there for over two hours. I wasn't certain if this was a normal process to order one pair of glasses so I didn't think much of it. The manager who I paid with told me it'd be about two weeks for my order to come in. Delay 1: As I began to get excited to receive my glasses and relieve the headaches I get from staring at a computer screen all day, I discovered my order was delayed. This was after two weeks when I was anticipating their arrival per the manager at the store. I called their overseas call center (seems like you can't speak to someone at the actual store) and was assured that my order would be there by a certain date and I'd receive a text or email upon their arrival. Delay 2: After another couple of weeks, near the date the call center guy said the glasses would have arrived, I discovered that there was another delay. So I called the "hotline" again and told them to cancel my order. They apologized after putting me on hold and informed me that, since I'd used my card, I would have to physically go to the store and cancel in person. A couple days go by, and I finally have some time to inconvenience myself and go to the store and cancel. The man at the store checked my order and informed me that, if I wanted, I could get a partial refund but still receive the glasses. He said there'd been several thousands of orders along with me that were delayed. Reluctantly, I agreed to this arrangement. "They'll be here on or before April 11th," he said very confidently. Present day: April 11th came and went with no text or email from them that my glasses had arrived. I tried to check my order online but it's now saying my order is not found. Called the call center once more and they told me (after putting me on hold to call the actual store) that the lenses are at the store, but now they're looking for the frames and they'll call me back in ten minutes to let me know if the frames are in the store. An hour goes by. No surprise, no one called me back. Ok, I'll speak to their offshore representatives again. She puts me on hold to call the store. Comes back and tells me that "they're still looking for your frames and will call you as soon as they find them." Some time has gone by, no one has called me and I highly doubt anyone will. Only way to resolve this situation is to get to the store when I can and cancel my order and release the albatross. Like I said, I wish I'd read the reviews and gone to Walmart to get glasses. This has been so painfully unpleasant and aggravating to deal with such terrible, indifferent customer service. I'm beginning to think there are no glasses and this is simply a money laundering scheme or something, because this is absolute BS. After reading the reviews I feel a little better, and I want to add to their sentiments. Everything they are saying is accurate and I wouldn't wish this place on my worst enemy. Never, never give these people your time and money, because they will mishandle it in every way possible.

My experience left me genuinely troubled -- both professionally and personally. The workplace…read moreculture I observed felt deeply toxic, with minimal real support from regional leadership. Employees often seemed stretched thin, pressured heavily on performance metrics, yet given little guidance, backup, or acknowledgment. What concerned me most emotionally was the apparent disregard for workplace safety and compliance standards. There were situations where OSHA-related safety expectations didn't seem to receive the seriousness they deserve. When people are worried about basic workplace safety or feel their concerns are brushed aside, it creates stress, fear, and a sense that employees are ultimately expendable. I also witnessed practices that raised questions for me about the integrity of certain eye exam processes and sales approaches. At times it felt like revenue targets overshadowed patient care, which is difficult to reconcile in a healthcare-adjacent environment. Corporate communication often came across as pressure rather than support, and issues seemed more likely to be minimized than addressed transparently. Over time, that erodes trust -- not just internally among staff, but externally with customers as well. Overall, the impression I walked away with was an organization that could benefit greatly from stronger ethical accountability, genuine employee support, stricter adherence to safety standards, and a culture where concerns are addressed openly instead of quietly pushed aside. Employees and patients both deserve better.

My poor mother had a stroke and was placed here after her hospital stay for rehab. Therapists do…read moretheir jobs well, as my mom is improving. That's why they get 2 stars. The rest of the staff have little empathy, personality, knowledge or zest for their jobs. Elderly people roam the halls in wheelchairs and it seems any of them could walk out the door unnoticed at any time. The first day I arrived to visit I had to ask 4 employees where my mother was (she wasn't in her room) and no one knew where she was! Found her in the dining room, but considering no one knew where a stroke patient with dementia might be.... Glad she's not in there much longer. Update 2/14/2016 And now, last eve, we found my mother roaming the halls sitting in her own mess and cannot speak. We took her (the staff probably still hasn't even realized she's gone) straight to the emergency room. So sad. Only has one star cuz I can't remove all stars in this update

I have been in 9 nursing homes and LTAC's in 8 years and i am only 44 years old. I have been an…read moreinvestigator, family preservationist, a foster care and adoption case manager, and, finally, a pastor. I mention all of that so you can hopefully trust me. I have lived at Red Oak health and rehab for two years now. They have treated me so wonderfully. The Administrator is so nice, just a wonderful person. She even came and visited me in the hospital. Their cna's are so nice and helpful. They have world class physical and occupational therapist. I severely needed an air mattress, however, my insurance wouldn't cover it. I asked and the Administrator and Director of Nursing came personally to my room. That has never happened anywhere else I have been. They listened to my needs and how important I needed the equipment and they made me feel like a real human being not some number or resident. A little later the director of nursing brought me balloons and told me an air mattress was on its way. A couple hours later and it arrived. It makes my quality of life so much easier. I cannot thank them enough for what they did and for the people they are. I am at home and I am blessed to be able to be share it with all of these great people (top management, the office staff, the nursing supervisor, the doctors, nurses, the awesome physical and occupational therapist, the CNAs, activities staff, housekeeping, maintenance, and the laundry staff.). All of those visit me on a regular basis, most daily. I am never lonely and everyone who helps me is respectful and truly here for me and you! I recommend Red Oak Health and Rehabilitation to anyone needing a place to put a loved one or for those needing rehab services.

One of the best vapor shops in the area. Very competitive prices, knowledgeable staff, and some…read morevery good in house juices! They carry only the best of premium juices as well as some amazing organic ones. Recently they added cigar and glass peices to their already vast offerings. The manager Garret really knows his stuff and will find a setup that will work best for you. Give this place a try, you definitely won't regret it!

Excellent place to go, especially when you're in a hurry. Employees are courteous and normally very…read morehelpful.

Red Oak, Texas 07-31-21 @ 10:45am…read more Plenty of employees. Both times we needed assistance, I had to go locate someone. No big deal we choose this place over Home Depot and Lowe's. The MAIN reason we've shopped here, is the superior customer service. Today was an off day. Shopping local. #EllisCounty #SouthSide

Pharmacy staff is short with you and leaves the phones to ring. But at least they did not take long.read more

I called in a refill for some Birth control and asked the pharmacist if it was the right dosage and…read moreshe just put it in. I picked it up and it was my old dosage. Now I can't return it and I don't know if my insurance will cover my right prescription. Just don't go to this location.

I recommended my fiance get her glasses at this center. She asked specifically was the lens the…read moresmallest available. once the glasses came back, the lenses were huge and we were told that there was a thinner option available! we ended up having to go to lens crafter spend an additional amount to get the quality we were asking for. I will never go back to this facility and i do not recommend this place to anyone. We will be going to lens craft from now on!

I have been having trouble driving at night for about a year! I know , i know... but i didnt want…read moreto deal with a doctor/appointments. I came across Dr. Charles Fosters services and it seriously was the best decision i made. Everyone was super nice and friendly. I waited for about 3 minutes before seeing the doctor, he checked my eyes and did inform me i need glasses. When i came out the feont desk fully explained what my insurance covered and what other choices were available but would be a direct cost to me. Hands down best place for glasses/visits! I get my glasses in 7 business days and will definitely keep coming here for my eye needs!