I moved to Waxahachie 3 years ago, got new insurance, and needed a new eye doctor. After reading reviews for the places in town, I selected to go to Vision Source. They took my insurance, the call to make the appointment went well, and I was excited to go in.
My 1st experience (2018) was... interesting. My actual appointment went excellently. I was extremely impressed by the technology the office had, the front staff were great, and Dr. Robinson was awesome as well. My mom has a genetic eye disease and he reassured me that I'm not showing any signs, so it was really nice. Now, I went in expecting to order glasses from Warby Parker. I've always wanted glasses from them and they had recently partnered with my insurance so my frames, no line bifocal lenses, anti scratch and anti glare would only be $10. I don't know how the math works out there, but I knew that was what I wanted to do for actual glasses. They didn't know this, but at that time that was honestly all that I could afford. When my appointment was over, I was ushered into the glasses portion of the office. I was told to look around while they wrote my prescription. I did what any young adult would do, try on some frames, and at this point I was approached by a glasses saleswoman. She told me those looked great, brought me to a desk, and began to sell them to me. Listen, I've worked sales, I know the name of the game, and I was getting hardcore sold. She writes a bunch of numbers down, crosses them out, and does a lot before settling on a price of $160. I didn't want to tell her I was going to another place out of politeness, but after 5 minutes of pressure to swipe my card and knowing I didn't have the money I told her I planned on going to Warby Parker. The entire mood changed. She went from selling me to being angry. She took her pen, hit the $160 multiple times and told me to explain to her how that works. My insurance only did this and that and like I said above I didn't know how it all worked but they were partnered with my insurance and that's how it worked on their end. I was extremely uncomfortable and upon asking 3 times she finally relented and gave me my prescription, and I was on my way. I remember calling my parents and explaining how uncomfortable and unprofessional that was.
This left a sour taste in my mouth, but the next summer I needed new frames and elected to go back to Vision Source again (2019). I decided that it was a one time fluke and everything leading up to the sales lady went well so I would just avoid the glasses store at all costs. This time I went in and was going to tell Dr. Robinson I wanted my prescription and leave before they had the opportunity to sell me in there. My appointment finishes and I do just that. I tell him I can't afford my insurance's copay for the no line bifocals and plan on going to Warby Parker again. This time HE got angry with me. He looked at me and said, "That's why I'll be dropping your insurance. Insurances like yours is why people like me go out of business." Listen, I understand most eye doctors make their money off of glasses sales, but it was EXTREMELY unprofessional to take it out on me. I'm not my insurance. And if he was intending on me never coming back, he assured that.
I received a post card asking me to come back this summer and it reminded me I meant to share my experience. Also, no. I will never be returning to this establishment and I hope everyone else is wary before visiting as well. read more
