UPDATE 5/1 ON BELOW REVIEW I just want to clarify that the employees I interacted with were all professionals and extremely polite. I appreciate manager Akia (sorry if I butchered your name) making the effort to correct a wrong that she was not responsible for. In most cases, this is the true meaning of customer service. I think she has a bright future ahead of her and hopefully it'll be with a company that is more organized and respectful of the customer's time and money. I don't fault my situation to the employees, they were all pleasant and understanding if not the victims of constant miscommunications from higher up the chain. I did finally receive the glasses and I love them to be honest. I would say they were worth waiting for but nothing can really justify how long this process took. I'm raising my review to three stars for the patient and kind employees and for the quality of their product. However, I am weary to ever do business with this company again because of my issues explained below. Wish I'd read the reviews before I gave them my business. This is by far the worst customer service I've ever experienced in my entire adult life. Living in an area rampant with subpar customer service, that's saying a lot. In the store (first appointment): we were there for over two hours. I wasn't certain if this was a normal process to order one pair of glasses so I didn't think much of it. The manager who I paid with told me it'd be about two weeks for my order to come in. Delay 1: As I began to get excited to receive my glasses and relieve the headaches I get from staring at a computer screen all day, I discovered my order was delayed. This was after two weeks when I was anticipating their arrival per the manager at the store. I called their overseas call center (seems like you can't speak to someone at the actual store) and was assured that my order would be there by a certain date and I'd receive a text or email upon their arrival. Delay 2: After another couple of weeks, near the date the call center guy said the glasses would have arrived, I discovered that there was another delay. So I called the "hotline" again and told them to cancel my order. They apologized after putting me on hold and informed me that, since I'd used my card, I would have to physically go to the store and cancel in person. A couple days go by, and I finally have some time to inconvenience myself and go to the store and cancel. The man at the store checked my order and informed me that, if I wanted, I could get a partial refund but still receive the glasses. He said there'd been several thousands of orders along with me that were delayed. Reluctantly, I agreed to this arrangement. "They'll be here on or before April 11th," he said very confidently. Present day: April 11th came and went with no text or email from them that my glasses had arrived. I tried to check my order online but it's now saying my order is not found. Called the call center once more and they told me (after putting me on hold to call the actual store) that the lenses are at the store, but now they're looking for the frames and they'll call me back in ten minutes to let me know if the frames are in the store. An hour goes by. No surprise, no one called me back. Ok, I'll speak to their offshore representatives again. She puts me on hold to call the store. Comes back and tells me that "they're still looking for your frames and will call you as soon as they find them." Some time has gone by, no one has called me and I highly doubt anyone will. Only way to resolve this situation is to get to the store when I can and cancel my order and release the albatross. Like I said, I wish I'd read the reviews and gone to Walmart to get glasses. This has been so painfully unpleasant and aggravating to deal with such terrible, indifferent customer service. I'm beginning to think there are no glasses and this is simply a money laundering scheme or something, because this is absolute BS. After reading the reviews I feel a little better, and I want to add to their sentiments. Everything they are saying is accurate and I wouldn't wish this place on my worst enemy. Never, never give these people your time and money, because they will mishandle it in every way possible. read more

My experience left me genuinely troubled -- both professionally and personally. The workplace culture I observed felt deeply toxic, with minimal real support from regional leadership. Employees often seemed stretched thin, pressured heavily on performance metrics, yet given little guidance, backup, or acknowledgment. What concerned me most emotionally was the apparent disregard for workplace safety and compliance standards. There were situations where OSHA-related safety expectations didn't seem to receive the seriousness they deserve. When people are worried about basic workplace safety or feel their concerns are brushed aside, it creates stress, fear, and a sense that employees are ultimately expendable. I also witnessed practices that raised questions for me about the integrity of certain eye exam processes and sales approaches. At times it felt like revenue targets overshadowed patient care, which is difficult to reconcile in a healthcare-adjacent environment. Corporate communication often came across as pressure rather than support, and issues seemed more likely to be minimized than addressed transparently. Over time, that erodes trust -- not just internally among staff, but externally with customers as well. Overall, the impression I walked away with was an organization that could benefit greatly from stronger ethical accountability, genuine employee support, stricter adherence to safety standards, and a culture where concerns are addressed openly instead of quietly pushed aside. Employees and patients both deserve better. read more

It takes alot for me to leave a negative review, but I'm extremely disappointed with how this situation has been handled. I visited Stanton Optical for glasses and multifocal contact lenses. I was charged for a full contact lens order even though I was still in the trial phase and had not yet confirmed whether the contacts worked for me. The doctor provided trial lenses, but they did not work well for reading and I continued having difficulty with nighttime vision. I returned for a follow-up exam, returned the full order of contacts, and was given additional trial lenses to test and those didn't work either. Since the trial lenses never worked for me, I never approved or received the final contact lens order that I paid for. I've called the store multiple times and left messages for management requesting a callback to discuss a refund for the contact lenses that were never provided. Unfortunately, no one has returned my calls. At this point, my biggest frustration is not the contacts themselves, but the complete lack of communication and customer service. I paid for contact lenses that I never received, and despite multiple attempts to resolve the issue, the store failed to respond. I ultimately had to escalate the matter beyond the local store in order to seek a resolution. read more

Gave 1 star, because I can't give a half. Horrible, just flat out horrible and unprofessional Had a 10:00am appointment. They open at 9:00. When we arrived there were 7 to 8 people waiting outside, as no one showed up for work. Waited for 30 minutes and left. Talked to one of the folks whom was waiting, she communicated this was the second time this has happened in a matter of months. Went to the Cedar Hill location. They were open, but not a whole lot better. Eye exam was done virtually.... Not by a doctor, but by a refresnest.... The doctor signs off on the work... Should have known when I waked in and noticed metal, bench seating. Would not recommend this business or service. They are cheap for a reason read more

Apparently they ran outta business from ripping people off. Now most optomitrist lie and say I need glasses, and have blurred eye tests to con you into buying glasses, but never in this fashion. They took eye exam scams to the next level. Anyone who thinks I need glasses needs a head examine and their license revoked. I see better than people with glasses and I never had glasses. read more

Josh and his staff was amazing and they work fast and efficient, I will definitely go back and refer to others and I love love love my glasses. read more

Stanton Optical - Eyewear & Opticians Near Me - Desoto, Texas

They lost my second glasses and said if they can't find them they'll have to make new ones.

Customer service provided inaccurate information in order to get us an appointment but when I got there the young lady did not have any information as to what the customer service rep promised me he promised a free eye exam with Medicaid and a certain price and then I had to act ugly and call the man back for him to then tell me the truth! No free eye exam and pretty much provided MISLEADING INFORMATION to get customers! The service was for my son and he still have yet to receive his order after they promised his glasses would be ready same day! Paid and was told the glasses would be ready 01/09! His appointment was 01/02! IF YOU NEED WORK DONE go somewhere else unless you want to be Lied to and deceived and blamed for peeping incompetent business behavior! read more

This is the worse business ever. I have filed a BBB complaint as well. We took a form In to fill out over two weeks ago. We can never get anyone on the phone. Each time we go in there they tell us something different. We go in there today and Joshua Shipley walks over and says well the form still isn't done, I say well why not he begin to yell we a billion dollar business I said if you don't calm down what are you hollering and waving your hand for. You all did a virtual visit and we can't get paperwork back because of yall misinformation, then he says he refuse service I said it's because of the color of our skin. You hollering yelling yet it's weeks later and this dmv form still not done and you keep Changing the date and saying you don't know when it will be done. I will make sure this story reach the news. If the roles were reversed you would say African Americans always yelling your a white male who for two weeks want return calls, we can't get our forms back and then you refused a service you didn't fulfill. Your rating on yelp is exactly the way it is which means we are not The only unsatisfied people who have visited this place . read more

My appointment was at 10pm and I didn't get out of there until 3pm. Customer service was bad. The guy Josh seemed like he cared a lot. Got 2 pair one pair was supposed to be made the same day but worker continued to service other customers without telling me that my glasses couldn't be made because of a machine error. I had to asked what the wait was. Never got a phone call or message saying they were ready. I showed up to ask about them and they were ready. Good Communication can go along way read more

I was ok with the eye exam but totally disappointed afterwards. I almost walked out and wish I would have. Not a great selection of frames. The rep went thru without asking me any questions and selected my lenses, of course the most expensive ones. Then when I questioned her, she got an attitude. Then stuck a warranty on my glasses that I certainly didn't ask for. read more

Getting my lenses picked and fitted with Kim was a joy. She is a person of light and joy and her passion for people is clear in everything she did from her greeting when I walked in to her kind words of encouragement when I left from picking up my new glasses she was great. I watched her care for several people with compassion and empathy. She greeted returning customers as if they were old friends. I love that she broke down every cost for my lenses and I didn't feel pressured to upgrade anything. No sneaky charges added and I know I can go back anytime to have my frames adjusted. I know you can get glasses online these days for less, but you can't get customer care and genuine joy from a computer. Kim made me feel that every penny I've spent was worth it. read more

Ms.Kim was very helpful! Order was delayed and she personally assured me should would get my sons lenses and frames asap ! She came through! She should be running this place Everyone else was disorganized and misinformed read more

Kimberly assisted me during my visit and was very professional and generous. I will definitely return for my next eye exam. read more

Stanton Optical - Eyewear & Opticians Near Me - Desoto, Texas

I wish I had read the reviews but for the most part it's just as good/bad as the rest . My insurance covered half and I got my glasses within 3 weeks read more

DO NOT COME HERE!!!!!!This place is a complete ripoff! I came here with my insurance for a routine check up, and ended up getting charged almost $60 for a retinal scan that they did not tell me was not covered under my insurance. To my surprise they pulled the same thing on the lady across from me. Then one of the girls comes and starts to tell the lady helping me that she has to stop helping me to go help somebody else because she was taking to long. Zero customer service! This was the worst experience ever!!! I will never come back here! read more

This review is for Brenda!! I came in for an eye exam, after the exam she walked me through everything that my insurance covered and helped me make the best decision.. Her service was unmatched and even went to verify her information was correct! Thanks Brenda read more

I visited yesterday to check on my glasses lenses and encountered several issues. Initially, I was assisted by an African American woman who demonstrated a clear lack of understanding of customer service principles. Her loud and disrespectful behavior was completely unacceptable. Fortunately, Maria intervened and skillfully de-escalated the situation. She listened attentively and provided a solution that enabled us to leave with our glasses. Maria deserves a strong 5-star rating. It's crucial that other staff members learn from her exemplary approach in positivity. An no I do not believe the customer is always right but how you approach situation is. read more

ok so I had ms.brenda helping me and she is awesome. she found some lens that were in my price range and made everything work for me and my insurance. This is my 1st time here so I was a little skeptical but after speaking with her I'm at ease and happy. read more

I enjoycoming here and the service is great! I have been coming here before it was Stanton and now I bring my son. Leslie the manager helped us out in EVERY way possible and the other staff were very detailed, professional and nice. I do have insurance so the companies prices don't qualify for me but I still leave out paying a reasonable amount and if the service stays the same they'll have customers for life! I would also like to add we are customers of the Stanton in Desoto Texas. read more

I am still waiting for the glasses I ordered in early June. It is now the second week of August. Representatives continue to tell me it will be two weeks. I purchased contacts and two pairs of eyeglasses. First, my prescription needed to be corrected. The second eye doctor did a good job. They notified me and said my order was ready. Only the contacts were available. They notified me again a couple of weeks later. One pair of eyeglasses was prepared. They notified me again for pickup, I went to the office and they told me they could not find them. I contacted Stanton to file an official complaint. The representative said she would contact me in 48 hours. I waited a week. I am on hold as I am typing this review. They still do not have any answers. SMH read more

What's the point of accepting 6:45 appointments if you're just going to pursued me to come back in the morning? Because you don't want to do what you signed up to do. It's crazy. Rushed over here after work just to be turned around. And the excuse was bs too. She looked possessed when i walked in, speaking to me under her breath. read more

I could not leave a review if I did nit choose at least one star. My husband took our soon to be adoptive son to get new prescription glasses, and upon arriving, he was told that my son's insurance was nit accepted, so my husband decided to pay out of pocket. The so called 88 dls deal turned into 150 dls (way to advertise service to unsuspected clients). In addition and in following with CPS regulations, we left a fotm that every service provided is supported to fill out, well apparently the one who called does not know what a coma "," is used for because she mentioned primary care physician and ignored "vision, dental" Now, our CPS worker has to call this place. BTW the glasses are pretty bad quality. read more

Ms Wilson I believe was the techs name in the exam Department. She was great she explained everything to me and my son (who was a first time contact wearer) she guided him on how to insert his contacts properly and take them out . She also had him watch a video on wearing contacts. She was very friendly and made our appointments go smoothly we will definitely be coming back to see her when it's time read more

I just received an email from Stanton Optical Business Services. What a joke, they didn't even bother reading my review.... it some phantom AI crap doing the reviews. Maybe they need to invest in AI to make the glasses.... on second thought, maybe they need to fire all the idiots that think AI is the "next big thing".... all I can see is AI and the lack of leadership from the ground floor up to the top of the ladder at Stanton should be fired. The company structure "sucks" to put it mildly. I actually tired to get a job with the company, they told me I have too much experience and couldn't pay me the amount of money I was asking for. That right there just shows you they don't care about "Customer Service" at all. Even though I started out in the Optical field working for Lenscrafters back when they were doing the glasses in an hour or less, we NEVER let anything go out of the lab that wasn't correct or that didn't meet ANSI Standards. Now Stanton is doing glasses in 30 minutes or less.... that's CRAP !!!! Like I stated in my first review, if you have a very low "single vision" prescription, then that can be done, but if you are wearing bifocals or progressive lenses or if you want any sort of Anti Reflective coating (AR Coating), it's going to take longer than 30 minutes.... and I know for sure they can't make those lenses in house at the stores. Your best bet is to find an independent doctor that has an optical department to where you can choose a frame, and an optician sits down with you to find out exactly what sort of lenses and coatings you need for your glasses, and he/she actually takes measurements while you have the frame on. It should only take 7 to 10 business days to get your glasses back, but 98% of the time they will be back on time and the prescription will be right. It may cost a little more to go that route, but remember this one thing... it's my motto: YOU GET WHAT YOU PAY FOR !!! read more

The technology in this place is great. The on screen evaluation by the provider is easy to understand, and see. The questions are simple, the exam is quick and concise. Now this was my first visit to MyEyelab, so I was there for quite a while. Before, and after my exam. I tried on so many glasses, and I had a wide variety to choose from, and I dam near tried them all on before deciding on 2 pair. Their customer service was awesome! Everyone was patient, polite, professional, and very helpful. I also notice how they were thoroughly sanitizing the store. THIS was very much appreciated! read more

This has to be the worse place I've ever came across. There is absolutely no way any of the employees have ever had any training for the job what's so ever. We have never had one thing go right here from glasses continuingly breaking (including safety glasses) to getting the wrong prescription, to them ordering the same contacts as my right eye then labeling it as my left. It's a complete joke. Sooo don't go here. RUNNNN! unless u want to have a easy job where I don't have to have any training or know what the crap your doing. AND U GET TO WEAR A FANCY LAB COAT. read more

I received my glasses and then a week later they call telling me that was not my glasses no wonder I couldn't see good.

BAD CUSTOMER SERVICE! I made an appointment in person at a certain time. Once the time came I received a call from them asking if I could reschedule my appointment because they're was an emergency (not enough staff), okay that's fine. So I made another appointment for another time and once again when the time came another call saying there was another emergency and I would have to reschedule my appointment for a different emergency. (Didn't tell me the reason why). Tired of waiting and need glasses soon. read more

Greyhound bus of the optometry world. Affordable if you want to wait a month for frames. Personally, I'd rather pay more and have my frames sooner! read more

Worst place ever i'm never returning ever again. I made an appointment the day before and the next day I came in and they said I don't have your appointment they didn't help me even get another one. read more

Very slow and unprofessional. 1. Told me I could bring my 6yr old in for an exam so I waited 2 weeks and when I arrived for my appt was told they don't take 6yr olds! 2. Came to pick up glasses (which they didn't call to tell me they were ready, I had to call them) had to wait 30 mins just to pick them up! I won't be back. read more

They do not derserve a rating they are very very slow and on top of that they will not get your order right I purchased my glasses on May 26 received them three weeks later to find out they cut my lens wrong had to send to back now today is June 30th still has not received those glasses they should not be allowed to serve any Customer s!!! read more

Never again will I deal with them. After waiting 2 weeks for my order, I checked the status by calling in and was told the glasses was on back order. I was initially told 10 days to get the order. After 10 days, I was told "10 business days". So I was upsold with the 10 days to get me to buy. After 14 days, now on back order. I purchased my own glasses to have them put on my prescription glasses and another 2 weeks and nothing! read more

Ok so I got an appointment the day before to get an Eye exam well apparently the next day the appointment wasn't there?!? I know I called the right place and they said sorry but I don't have your appointment?!?! NEVER COMING BACK if we're you I wouldn't come back. trust me. read more

After numerous calls to the store with many hours of total hold time, 7 months later I am still waiting for my eye glasses.

Hi I went there to go fix my daughters glasses and it took 1 month they told me only 14 days and it came in a month my daughter had to go a whole month with out her glasses and also the person who is checking your eyes is on a computer and I don't know about you guys but I am old fashioned and like someone doing it for me and it was extremely weird I did not like it what happened if they messed up and got it wrong or put the wrong thing and i am very sorry for the people who are reading this and saying wow this place is horrible but it said 2 for 59 but they kept adding on to the price adding up to about 200 how In the world is it going to be 200 dollars that was my first and last time there I am only doing this for someone else benefits because I don't want no one else to experience that thank you for reading all of this have a better read more

The staff here were very nice and honest as far as cost it was a little on the costly side but they helped me pick out my frames and joked with me while i waited for my perscription and gave me a sample pair of color contacts and a pair of clear ones read more

This was my first visit. I usually go to UT Southwestern but due to the pandemic I was unable to get an appointment. My appointment was set for Saturday morning but due to over booking I was not seen until that afternoon. Once I made it inside the customer service was excellent. Everyone from the lady answering the phone to employee that fitted my glasses. The selection was nice and I joined the vision plan for the incentives. I was impressed and would refer a friend or family member. read more

Worst experience ever!!! From the very first experience to the pick up of my glasses. During the first visit I was told my insurance was out of network until the manager came and explained to the tech how to run the insurance for VSP (in network) to them getting the prescription in correct on my contact and getting my glasses correct. I had to wait over 2 months for something that should've been back in less than 3 weeks. I'll never come here again I mean the worst experience of my life and after that they wouldn't even give me a refund for the glasses that still aren't right. read more