UPDATE 5/1 ON BELOW REVIEW I just want to clarify that the…read moreemployees I interacted with were all professionals and extremely polite. I appreciate manager Akia (sorry if I butchered your name) making the effort to correct a wrong that she was not responsible for. In most cases, this is the true meaning of customer service. I think she has a bright future ahead of her and hopefully it'll be with a company that is more organized and respectful of the customer's time and money. I don't fault my situation to the employees, they were all pleasant and understanding if not the victims of constant miscommunications from higher up the chain. I did finally receive the glasses and I love them to be honest. I would say they were worth waiting for but nothing can really justify how long this process took. I'm raising my review to three stars for the patient and kind employees and for the quality of their product. However, I am weary to ever do business with this company again because of my issues explained below. Wish I'd read the reviews before I gave them my business. This is by far the worst customer service I've ever experienced in my entire adult life. Living in an area rampant with subpar customer service, that's saying a lot. In the store (first appointment): we were there for over two hours. I wasn't certain if this was a normal process to order one pair of glasses so I didn't think much of it. The manager who I paid with told me it'd be about two weeks for my order to come in. Delay 1: As I began to get excited to receive my glasses and relieve the headaches I get from staring at a computer screen all day, I discovered my order was delayed. This was after two weeks when I was anticipating their arrival per the manager at the store. I called their overseas call center (seems like you can't speak to someone at the actual store) and was assured that my order would be there by a certain date and I'd receive a text or email upon their arrival. Delay 2: After another couple of weeks, near the date the call center guy said the glasses would have arrived, I discovered that there was another delay. So I called the "hotline" again and told them to cancel my order. They apologized after putting me on hold and informed me that, since I'd used my card, I would have to physically go to the store and cancel in person. A couple days go by, and I finally have some time to inconvenience myself and go to the store and cancel. The man at the store checked my order and informed me that, if I wanted, I could get a partial refund but still receive the glasses. He said there'd been several thousands of orders along with me that were delayed. Reluctantly, I agreed to this arrangement. "They'll be here on or before April 11th," he said very confidently. Present day: April 11th came and went with no text or email from them that my glasses had arrived. I tried to check my order online but it's now saying my order is not found. Called the call center once more and they told me (after putting me on hold to call the actual store) that the lenses are at the store, but now they're looking for the frames and they'll call me back in ten minutes to let me know if the frames are in the store. An hour goes by. No surprise, no one called me back. Ok, I'll speak to their offshore representatives again. She puts me on hold to call the store. Comes back and tells me that "they're still looking for your frames and will call you as soon as they find them." Some time has gone by, no one has called me and I highly doubt anyone will. Only way to resolve this situation is to get to the store when I can and cancel my order and release the albatross. Like I said, I wish I'd read the reviews and gone to Walmart to get glasses. This has been so painfully unpleasant and aggravating to deal with such terrible, indifferent customer service. I'm beginning to think there are no glasses and this is simply a money laundering scheme or something, because this is absolute BS. After reading the reviews I feel a little better, and I want to add to their sentiments. Everything they are saying is accurate and I wouldn't wish this place on my worst enemy. Never, never give these people your time and money, because they will mishandle it in every way possible.

My experience left me genuinely troubled -- both professionally and personally. The workplace…read moreculture I observed felt deeply toxic, with minimal real support from regional leadership. Employees often seemed stretched thin, pressured heavily on performance metrics, yet given little guidance, backup, or acknowledgment. What concerned me most emotionally was the apparent disregard for workplace safety and compliance standards. There were situations where OSHA-related safety expectations didn't seem to receive the seriousness they deserve. When people are worried about basic workplace safety or feel their concerns are brushed aside, it creates stress, fear, and a sense that employees are ultimately expendable. I also witnessed practices that raised questions for me about the integrity of certain eye exam processes and sales approaches. At times it felt like revenue targets overshadowed patient care, which is difficult to reconcile in a healthcare-adjacent environment. Corporate communication often came across as pressure rather than support, and issues seemed more likely to be minimized than addressed transparently. Over time, that erodes trust -- not just internally among staff, but externally with customers as well. Overall, the impression I walked away with was an organization that could benefit greatly from stronger ethical accountability, genuine employee support, stricter adherence to safety standards, and a culture where concerns are addressed openly instead of quietly pushed aside. Employees and patients both deserve better.

From start to finish everyone was so lovely and friendly! Ms. Crystal Sanchez was super helpful and…read morekind to both me and my daughter. She explained everything she was doing to both of us through each exam. Doctor Carter was very patient with us specially with all the questions my daughter had and the experience was overall very nice. My daughter and I will be retiring here each year.

The customer service, it was my first time visiting and no one ever followed up with me, and when I…read morecalled about my contacts not working well for me..they wanted me to pay out of pocket..

I recommended my fiance get her glasses at this center. She asked specifically was the lens the…read moresmallest available. once the glasses came back, the lenses were huge and we were told that there was a thinner option available! we ended up having to go to lens crafter spend an additional amount to get the quality we were asking for. I will never go back to this facility and i do not recommend this place to anyone. We will be going to lens craft from now on!

I have been having trouble driving at night for about a year! I know , i know... but i didnt want…read moreto deal with a doctor/appointments. I came across Dr. Charles Fosters services and it seriously was the best decision i made. Everyone was super nice and friendly. I waited for about 3 minutes before seeing the doctor, he checked my eyes and did inform me i need glasses. When i came out the feont desk fully explained what my insurance covered and what other choices were available but would be a direct cost to me. Hands down best place for glasses/visits! I get my glasses in 7 business days and will definitely keep coming here for my eye needs!

Pleasant and professional staff. Didn't keep me waiting. The exam rooms were clean and everything…read morewas sterilized in my presence Also offered small Mother's Day gift

I have been going to this office for many years and will always be a patient. If you are looking…read morefor a great optometrist, try Dr. Tran. I love everything about this office! You won't be disappointed with him or his staff. Friendly faces. On-time appointments. Patient-centered exams and recommendations. That's everything needed for a great experience!

Totally messed up my glasses. They got my RX confused with the wrong eye. Frames were not…read morefunctional as well. I will say the return process was easy.

I am always delighted at this store! I've been getting glasses there for three years! The…read moreexcellent service, great prices, and great quality bring me back every time!!'

Bad experience they lie to you they tell you a date and they don't do it, they tell you another…read moredate and they don't do it a month waiting for my glasses and they still don't have them, I asked for my money back and I'm still waiting

Before My Eye Doctor took over this place I had been going here over 20 yrs. It took 2 yrs of My…read moreEye Doctorr ownership for me to vow to NEVER return here. My Eye Doctor does not care about Me as a Customer and always blames everything on short staff. 5 months to call me on a complaint about losing my wife's glasses in the mail. I sent 2 complaints by email to their Customer Services Dept and it took 5 months to get a call back this morning which clearly shows their lack of staffing & lack of caring for Customer concerns. Save yourself some headaches by avoiding My Eye Doctor Cedar Hill Tx location

My wife's frame of her glasses that we had purchased earlier in the year broke last week, when her…read moreglasses fell down. We went to Family Eye Clinic first thing the next morning. The waiting area was not crowded. The receptionist was friendly and immediately checked us in. In less than five minutes we were seen by a tech. She was very helpful. She examined the frame, smiled and said that she could fix them right here on the spot. We just had to wait a few minutes. In less than ten minutes she returned with the repaired glasses. She asked my wife to put them on and based on her feedback she made some other small adjustments for better fit. My wife was overjoyed to get her glasses fixed so quickly. We were not charged for the appointment. I know there are a lot of bad reviews for Family Eye Clinic online here. Our whole family has been patients both here and at the old location for twenty years now. We have always been treated well. Only after Dr Brown left, it took us a while to find a doctor that would stick around for more than a year, but it has gotten better these past two years. We can highly recommend Family Eye Clinic.

My son and I went to the office in Midlothian, Texas yesterday. We had just moved to the area and…read morehave not been to this optometrist before. There were so many positives: friendly staff, clean facilities, high-tech equipment, professional. Making the appointment was easy (I made it online), and we got in the next day for a regular, new patient eye exam. The morning of the appointment, I called to add my insurance info to our files, and they answered the phone quickly and did what I needed in minutes. When we checked in, the woman at the front desk was friendly and professional. I didn't get her name, but she was young, around 25-26 with long, straight hair. She chatted with us a bit, asked us to fill out forms on a tablet, and we had a seat. My son and I were both called to the room - we saw separate doctors - within 5 minutes of being in the waiting room. The waiting room was spacious, clean, and comfortable. Bathrooms were clean and easy to access from the waiting room. My tech, Amy, was a new employee there, but she did a great job and ensured she was thorough. She was friendly, patient, and conscientious about doing her job correctly. I saw Dr. Nguyen, and I felt he took his time with me, trying different a different set of contact lenses when I didn't like the first pair. I like that they gave me a 5-day trial set of progressive contact lenses since I have not worn them before and was unsure. I'm always unsure getting new glasses or contacts, and I thought they handled that well. He also went over my eye test results, showed me the images, and explained what he was seeing. I felt comfortable asking questions and never felt rushed. Then on to the area to select glasses. This was the biggest win for me, actually, even though I usually never buy frames from the eye doctor's office (so much more expensive). Here's what happened... My son (age 18) had already picked his glasses by the time I was done, so I let him get them. Just after we had paid and were wrapping up our transaction, my son noticed another pair of glasses that he liked a lot better than the ones he had chosen. We asked the person helping my son with his glasses, Nina, about switching them out (they were the same price). Though I am sure this was a PITA for Nina, she was really nice about it. My son said it was okay to keep the same frames (he didn't want to be a problem), but I pushed him to be sure because I know he would have regretted not getting the pair he really liked. So he tried them on and yes, he really liked that second pair much better. Nina was really nice about it and allowed him to change the glasses, even though she had pretty much completed our transaction at that point. It took her extra time, maybe 20 minutes, but she stayed positive and didn't seem frustrated with us at all. I'm sure it must have been annoying for her (it would have been for me!), but she was a superstar anyway. On top of that, when Nina rang us up the second time for the new glasses, she noticed she had overcharged us when she rang us up the first time. She admitted that, apologized, and fixed it right away. I didn't realize she had overcharged us (the overcharge was $42), so she could have just kept mum and we probably wouldn't have even noticed it. So great job on that, Nina! I commend her integrity in admitting her mistake and ability to stay with us and professional even though I'm sure it was annoying that we changed his frames after paying. Overall, it was an excellent experience yesterday. We were very impressed with the facilities, the high-tech equipment, the efficiency, and most especially, the staff.

The star is for the doctor and the girl that checked me in. They were really nice and professional…read more As for as the company itself I think it's a money grab. Be careful with that membership fee. It's $20 I believe. I had to tell the young man to remove that. The exam itself was $119 and the contacts were going to cost about a little over $300. The major problem was the time it was going to take to receive them. I was told about 4+ weeks and that there wasn't a sample pair available. The sample pair had to be ordered as well and "maybe" I'd have them in a week. I didn't want to wait that long and good thing I didn't. I ordered from 1800CONTACTS and they got to me in 3 days. I also saved about $160. It was the same lenses that were recommended there. I didn't want to drive out to Dallas to my regular eye doctor. Lesson learned.

I had a positive experience. The staff were all friendly and helpful. The doctor was qualified,…read morekind, and enjoyable. The process overall was easy and straightforward for my exam and glasses.

Dr.Patel was so amazing. My family and I will definitely be repeat patients. From the fast and…read moreefficient check in to the thouroughness of Pam preforming our work ups. This office is beyond efficient.

From the owner: Board CertifiedOphthalmologist, Therapeutic Optometrist; Board Certified Opticians…read more Total Optical - The Standard in Eyewear and Service - Pricing Competitive with Insurance - Quality Frames, Lenses and Workmanship - ABO Certified Opticians - Sunglasses - Free Re-Grind after Cataract Surgery, Within 90 Days - www.totaloptical.com

Xany was great, extremely helpful with my contacts and changing my mind many times on glasses…read more Happy I made my purchase at Target.

Needed my glasses adjusted! The girls explained and helped me with everything I needed, left…read moreextremely happy!