My wife's frame of her glasses that we had purchased earlier in the year broke last week, when her…read moreglasses fell down. We went to Family Eye Clinic first thing the next morning. The waiting area was not crowded. The receptionist was friendly and immediately checked us in. In less than five minutes we were seen by a tech. She was very helpful. She examined the frame, smiled and said that she could fix them right here on the spot. We just had to wait a few minutes. In less than ten minutes she returned with the repaired glasses. She asked my wife to put them on and based on her feedback she made some other small adjustments for better fit. My wife was overjoyed to get her glasses fixed so quickly. We were not charged for the appointment. I know there are a lot of bad reviews for Family Eye Clinic online here. Our whole family has been patients both here and at the old location for twenty years now. We have always been treated well. Only after Dr Brown left, it took us a while to find a doctor that would stick around for more than a year, but it has gotten better these past two years. We can highly recommend Family Eye Clinic.

My son and I went to the office in Midlothian, Texas yesterday. We had just moved to the area and…read morehave not been to this optometrist before. There were so many positives: friendly staff, clean facilities, high-tech equipment, professional. Making the appointment was easy (I made it online), and we got in the next day for a regular, new patient eye exam. The morning of the appointment, I called to add my insurance info to our files, and they answered the phone quickly and did what I needed in minutes. When we checked in, the woman at the front desk was friendly and professional. I didn't get her name, but she was young, around 25-26 with long, straight hair. She chatted with us a bit, asked us to fill out forms on a tablet, and we had a seat. My son and I were both called to the room - we saw separate doctors - within 5 minutes of being in the waiting room. The waiting room was spacious, clean, and comfortable. Bathrooms were clean and easy to access from the waiting room. My tech, Amy, was a new employee there, but she did a great job and ensured she was thorough. She was friendly, patient, and conscientious about doing her job correctly. I saw Dr. Nguyen, and I felt he took his time with me, trying different a different set of contact lenses when I didn't like the first pair. I like that they gave me a 5-day trial set of progressive contact lenses since I have not worn them before and was unsure. I'm always unsure getting new glasses or contacts, and I thought they handled that well. He also went over my eye test results, showed me the images, and explained what he was seeing. I felt comfortable asking questions and never felt rushed. Then on to the area to select glasses. This was the biggest win for me, actually, even though I usually never buy frames from the eye doctor's office (so much more expensive). Here's what happened... My son (age 18) had already picked his glasses by the time I was done, so I let him get them. Just after we had paid and were wrapping up our transaction, my son noticed another pair of glasses that he liked a lot better than the ones he had chosen. We asked the person helping my son with his glasses, Nina, about switching them out (they were the same price). Though I am sure this was a PITA for Nina, she was really nice about it. My son said it was okay to keep the same frames (he didn't want to be a problem), but I pushed him to be sure because I know he would have regretted not getting the pair he really liked. So he tried them on and yes, he really liked that second pair much better. Nina was really nice about it and allowed him to change the glasses, even though she had pretty much completed our transaction at that point. It took her extra time, maybe 20 minutes, but she stayed positive and didn't seem frustrated with us at all. I'm sure it must have been annoying for her (it would have been for me!), but she was a superstar anyway. On top of that, when Nina rang us up the second time for the new glasses, she noticed she had overcharged us when she rang us up the first time. She admitted that, apologized, and fixed it right away. I didn't realize she had overcharged us (the overcharge was $42), so she could have just kept mum and we probably wouldn't have even noticed it. So great job on that, Nina! I commend her integrity in admitting her mistake and ability to stay with us and professional even though I'm sure it was annoying that we changed his frames after paying. Overall, it was an excellent experience yesterday. We were very impressed with the facilities, the high-tech equipment, the efficiency, and most especially, the staff.

I would only consider Dr.Smith for my annual eye exams! Extremely thorough and although he may seen…read morelike an "old time" doc, including being housed in Historic Mansfield, he uses the latest technology. He showed me images of my eye that showed vitreous content using an ocular ultrasound - better to spot vitreous opacities, hemorrhages, retinal detachments, tumors, foreign bodies, and other issues. Great care and service- highly recommend!

Dr Smith is very thorough in his exams. He was able to determine the cause of my double vision…read moreafter going to two other optometrists...who prescribed me with chronic dry eye (which I do not have).

We will not be going back or recommending this store or brand. The staff we worked with had no idea…read morewhat they were doing. Our glasses were ordered wrong (not out fault we didn't enter the order) and we were charged full price to fix their error. The. we received a bill months after for additional fees. the glasses are cheaply made and have already (2 months) broken down numerous times and they need to be replaced. In the end we paid more than we would have if we had purchased from Costco.

The whole staff was incredible! The general manager was friendly and super helpful when I was…read morepicking up my glasses. The woman who answered the phone was informational and kind. Mrs. B was the BOMB DIGGITY! She helped me pick out the perfect frames and made checking out a easy process. Sometimes getting glasses can be frustrating, but there was nothing frustrating about this process. Also the doctor I saw was great he really walked me through what my vision meant and how glasses were going to help me see way better than I was! If you're looking for some where to get a exam and glasses or contacts not only are they affordable they have excellent customer service!

Dr. Robinson is a treasure to Waxahachie and surrounding areas. My family and I have been seeing…read morehim for 15+ years and the quality care, concern, ability to work with you has never wavered. Today was no different. I had a medical concern and Dr. R responded quickly (given the issue concern). Whether you're having a simple check-up or going in with concern, this is the clinic you want to go to! Thanks, Dr. R. "Dr. Google" has nothing on you and your staff!! :)

Got appt easily, no long wait, and test s were done efficiently. Doctor came in and after a few…read morequestions got my eyes checked for glasses. I ordered my glasses and they arrived in 10 days. Very satisfied.

I went here for an eye exam, and to get new glasses. I have great distance vision, and only need…read morethem for reading and computer work. I am happy with my current prescription, but my glasses have a scratch, and I wanted to take advantage of my eye insurance. Dr. Pisheh was very nice, sociable, and seemed to genuinely care about getting me the right prescription. That being said, the first prescription she gave me was to weaken the current prescription I have, and wear the glasses full time. I thought this was odd, as I have never had problems seeing other than when reading close up, and I haven't been dissatisfied with my current reading glasses. They are basically magnifying glasses, so I couldn't imagine wearing them full time. Here is where the real issues come in. The man our front, that sells frames, is very shady, and is obviously looking to make the most profit vs getting you the frames you want/need. He sold me on getting the more expensive frames (237 out of pocket) since I was now going to be wearing them full time. I was ok with it at the time, because I wanted to have a nice pair if using them constantly. Also, he sounded like he knew exactly what my insurance would and would not cover. 2 Weeks later, my glasses came in. I put them on, and it was like looking through a fish bowl. I couldn't even use them for reading, much less walking around. It was like I was watching a bad 3-d movie. I took them back, and the Dr. wanted to do a re-exam to see what was wrong. She admitted I had 20-15 vision long distance, which made me wonder why she prescribed full time lenses in the first place. However, she still wanted me to have a prescription for full time use. I told her that really is not necessary, because I can see fine without glasses unless I'm reading up close, and even then, I can manage without them. So she gave me a prescription that is less than the prescription on my current glasses that I have been using for the last 2 years. I then went back out to the front, and the shady salesman told me (matter of factly) that what they are going to do is get new lenses made and put them in the same frames they sold me before. I told him that won't work, because the only reason I got the other frames was because I was under the impression I would be using the glasses full time. I explained that I want to get some cheap reader frames that my insurance would take care of. He then pointed me to a section of frames and said those are the cheapest, but they would still run me at least $25 out of pocket. I was wondering how he knew that so fast, and asked him how much my insurance allowance is (knowing it was 150), and he said he didn't know. Ok, so how did he know, without knowing my allowance, and without a price tag on the frames, how much I would be out of pocket? Very dishonest, in my opinion. At that point, I simply decided to get the prescription, and take my business elsewhere. I let him know this, and he said no. He said the frames I got originally are used now, so nothing could be done. I told him I am returning them, because the prescription was wrong. He started arguing with me about how they were used now, and I told him sorry, but that is not my fault. He looked at me in the eyes and said, "Well, who's fault is it?" I replied that I had been given the wrong prescription, was told I needed glasses full time, and on that premise decided to get these frames. The correct prescription does not require me to wear glasses full time, so I no longer need the more expensive frames. He continued to argue, and even told me that I would still be wearing the glasses full time (don't know why he thought he knew what I was being given). I said no, I am not. They are just for reading, and he again said that no, I would be wearing them full time. I told him at least three times I would not argue about this. He finally left to talk to the doctor, and the receptionist returned with my prescription and a check for the amount I spent on the glasses (with no apology). I am in customer service, and they could learn a thing or two by taking some classes. I am glad they ended up doing the right thing, but it was too little too late. They already lost me as a customer with the arguing and upsell. Please stay away from this place. There is something shady going on, and I don't believe they are out for your best interest. ****UPDATING THIS REVIEW 2 MONTHS LATER****** It has been over two months since this has happened, and they still have not notified my insurance company to reverse the claim, so now I have to wait even longer before getting glasses. A real class act, these people. What a scam. Stay away.

I love Dr. Pishe! She has been our eye doctor for years and has always been very personable as…read morewell as professional. Because she is so thorough, she has spotted some issues in one of my daughter's eyes-something we are presently watching closely. We are grateful for Dr. Pishe and her business!

Had a great experience here! I was in need of a new optometrist and stumbled across Dr. Nguyen…read moreduring my research. The team was super friendly and helpful. They're also very punctual. I was running 4 mins behind due to traffic and they went ahead and brought in the appointment behind me since they were already there and waiting. Not ideal for me of course but great if the shoe had been on the other foot. It's a pretty cozy space so I waited for the appointment to wrap up by admiring the small town views and a few new pair of glasses. Dr. Nguyen was a pleasure. She was knowledgeable and made sure that I had just as much of an understanding of what was going on with my eyes. I didn't feel rushed at all going through my exam and she gave me thoughtful suggestions on my next steps to ensure that my eye health was being prioritized. I also appreciated that Dr. Nguyen sanitized the equipment before having me use each machine. At the front desk for check out, the woman who helped me there was also really patient as I scrambled to find my HSA card to pay. It started pouring down raining and she was even kind enough to walk me through the back door to my car so I wouldn't get as wet. I will be ordering my new contacts from here soon and was told the turnaround time is really quick. I look forward to receiving them and I am excited to have a new eye doctor.

The best eye doctor around. Staff and prices are great. We take our 90 year old mother.read more

From start to finish everyone was so lovely and friendly! Ms. Crystal Sanchez was super helpful and…read morekind to both me and my daughter. She explained everything she was doing to both of us through each exam. Doctor Carter was very patient with us specially with all the questions my daughter had and the experience was overall very nice. My daughter and I will be retiring here each year.

The customer service, it was my first time visiting and no one ever followed up with me, and when I…read morecalled about my contacts not working well for me..they wanted me to pay out of pocket..

Dr Ford is the worst - post procedure. Do yourself a favor and go to any other doctor in the…read moremetroplex. Ford's bedside manner post procedure is terrible. He is uncaring and he does not do thorough exams. He relies on what his technicians do. He just shuffles patients through his office. If you have any issues post procedure, he has listens and then tells you to wait. Just trying to buy time so hopefully eventually you'll just get tired of going back to him. Do your research. There are so many other great doctors available in the DFW metroplex. Not sure what his office is referring to below. - in their response. This has nothing to do with a charge or medical bill, as my procedure has all Been completely covered by insurance. This has to do with care received at this office. But your response below is typical of this office. Responding in a way that doesn't even address the issue I had.

My husband and I went to Paragon Eye Associates for his contact lens exam with Dr. Fontenot . From…read morethe moment we walked in the office the front desk was very friendly and welcoming and when we got called back, the nurses were Amazing. The doctor was very thorough and that's what counts for us. We will definitely be back next year thanks, Paragon.

Very nice vision center. Everyone was like trying to…read moreschedule me for next week, these guys got me in same day! Stopped by for a checkup see how bad my vision is now days and make sure nothing other than age causing my fuzzy view. Doc was nice and fast, Just need readers for now! Thanks guys!

Dr Cooke and his staff are amazing. I have been going to this vision center since I moved to…read moreMansfield in 2001. He is patient and has up to date equipment and knowledgeable staff. The office is clean and they offer a great selection and style of eye glasses and contacts. I can't imagine going anywhere else.