Had a great experience here! I was in need of a new optometrist and stumbled across Dr. Nguyen…read moreduring my research. The team was super friendly and helpful. They're also very punctual. I was running 4 mins behind due to traffic and they went ahead and brought in the appointment behind me since they were already there and waiting. Not ideal for me of course but great if the shoe had been on the other foot. It's a pretty cozy space so I waited for the appointment to wrap up by admiring the small town views and a few new pair of glasses. Dr. Nguyen was a pleasure. She was knowledgeable and made sure that I had just as much of an understanding of what was going on with my eyes. I didn't feel rushed at all going through my exam and she gave me thoughtful suggestions on my next steps to ensure that my eye health was being prioritized. I also appreciated that Dr. Nguyen sanitized the equipment before having me use each machine. At the front desk for check out, the woman who helped me there was also really patient as I scrambled to find my HSA card to pay. It started pouring down raining and she was even kind enough to walk me through the back door to my car so I wouldn't get as wet. I will be ordering my new contacts from here soon and was told the turnaround time is really quick. I look forward to receiving them and I am excited to have a new eye doctor.

Saw me as a walk in to repair my sunglasses that was missing the end of a screw. Got me in and out…read morein 20 mins. Front desk woman was amazing, thank you!

Dr. Jacobs has been my eye doctor for almost 20 years and I highly recommend him. Due to covid his…read morefront office staff has changed on me but they are still wonderful & very helpful.

One of the most pleasant and informative doctor visits I've had in my life. The receptionist, whose…read morename I believe was Nancy, was incredibly friendly and personable. Dr. Jacob's was sharp as a tack, witty, and as genuine as they come. They performed all tests, educated me on the status of my vision impairment, and had me fitted with a GQ style pair of frames in an hour.

Excellent prices on glasses and the service is great. A wide variety of frames and they also sell…read morefit overs if you need those.

Vision source treats their clients with care the receptionist the optometrist everyone was very…read morekind and helpful and they let me take my time to browse even give you free coffee while you wait which the wait was short. I will definitely come back to this location when needed.

I've been a customer for over 48 years going back to Dr.Murr. I lost a contact Tuesday 1/13. In…read moretrying to get it replaced I've been told I have to have a contact exam before I can get. My insurance won't pay for the exam until the end of February. I'm at risk of losing my job because glasses are not safe in the type of work I do. No one there seems at all concerned about that just the fitting of the contact. Don't ever expect a same day call back either it's been me calling them for 3 days. Terrible and I'm extremely disappointed in the lack of empathy. If Dr.Murr were still there he would make this right. Please someone help!!!

After waking up with excruciating eye pain, I immediately called my ophthalmologist, where I have…read morebeen a patient for many years. They would not see me until very late in the day. No early emergencies would be accommodated, and were frankly very abrupt on the phone. I knew that eyes are serious business, and I could not wait. I called First Eye Care, as they had seen me once before, under similar circumstances, and they told me to come in immediately. The reception staff was so nice and I was promptly seen by Dr.Kumar. She was so kind and shared extensive information about my condition, a severe corneal abrasion, and provided excellent care. She confirmed that I should not have put off seeing someone as soon as possible. Needless to say, I gave my original eye care provider a second chance to step up, and now I definitely won't be going back. First eye care Downtown has my business going forward. I highly recommend them!"

Definitely needs improvement. They came off as being super pushy on my first visit (I only stuck…read morearound because it was close to home and I needed to use up my 2017 benefits). They must not offer customer service training. When I picked up my eyeglasses, they didn't offer to have them fitted. A few days later I ordered sunglasses. They were supposed to arrive before Christmas. When I called to check on the 23rd they said they would have to call Oakley (don't they have the tracking number? ‍). Eventually we reconnected and found out that they have been delivered, but to the other location (‍). They said they would be ready to pick up on the 28th. OK.... I show up on the 29th and they can't be found. Only reason I'm giving them more than 1 star is they carry decent brands and have a decent selection.

My children and I have been coming to Dr Vu-Tran for years. She was very helpful when I found out I…read morehad a brain tumor and lost vision in my left eye. She is excellent with children and they have basically grown up seeing her. She does an amazing job. The front office staff has changed some recently but they too are very helpful.

Wrong prescription!!…read more I visited this location on March 31, 2021! The doctor and the staff were decent. The exam didn't take much time. I received my glasses maybe a week later. When I got them they were dirty. The front desk lady was upset because I asked her to clean them. I'm sorry--but who wants to pick up dirty glasses? A few days later the glasses were horrible! They hurt my eyes and gave me a headache. I had to resort to my old pair. I called to tell the doctor about my issue. I went back in for him to "correct" the prescription. In the office, everything seems fine. I'm guessing because I only had them on less than 2 mins. So that didn't give my eyes time to adjust! Two days later these lenses are giving me the same problem. The prescription is just too strong. At this point, I'm over it. I couldn't just drop what I was doing for the doctor to "correct" my prescription again. So I finally had time and he told me it's been too long and I have to pay for this visit-- because my eyes changed within 2-3 months. Seriously!!! You want me to pay YOU to correct YOUR mistake. It just didn't make sense. I'll just count this as a loss and move on. I will take the rest of my money elsewhere. This isn't my 3rd pair of glasses so I KNOW what I'm talking about when it comes to my lenses and eyes. Buyer beware!

Always friendly, honest and timely. The facilities are great. Never try to offer me anything I…read moredon't need, which I appreciate. Been going to them for years!

Poor customer service at front desk. Would not recommend. Was told my contact lense would arrive…read morenext week and the sample they give me should last till then but was only arrived two weeks later. Ask if I can get more samples meanwhile and was denied with condescending tone.

I've been wearing contact lenses, glasses since I've been 11 I am now 30. I left today paying for a…read more"premium contact lense fitting" out of pocket cost me $90 rather than my usual $40 STANDARD contact lense fitting. I do not wear gas permeable contact lenses I do not wear kerataconus lenses I do not have a high prescription (always been in the -1.25-1.75 range) I do not wear multifocal or bifocal lenses or Toric lenses I'm your straight standard single vision contact lens wearer. Although today I was told my contact lens fitting would be $90 due to the "complexity" lol of my prescription (OD BEING -1.00 OS -1.25) and me being a new patient I have never had to pay this in my life I've always gone to see new optometrist in the past and me being a new patient was never an issue or to cause me to have to pay more. Nothing has changed as far as my RX goes I know she doesn't know that but I'm in the same disposable contact lenses I've been in for years. I was really taken aback at the checkout process the young man was helpful and did go ask the doctor as to why I fell under a "level two" versus a level one and came back with me being a new patient and the complexity of the visit blah blah blah. It's quite unfortunate I had every intention of using my benefits to purchase my contact lenses for a one year supply at this office although due to them not being upfront with the range of cost before hand explaining my benefits and how me being a new patient that I would fall under a whole other category rather than the surprise at check out I decided not to purchase anything from this office. Learned from this situation that every office def has their own policies in place . Although should that be the case that being "new" would put you into the category of a "premium" fitting then all benefits and office policies should be reviewed beforehand with patients I worked at CARGO EYECARE LAS COLINAS as a certified Paraoptometric assistant for almost 4 years and I am very well versed in understanding benefits etc and working at that office we always went over expectations of cost with patients beforehand that's what you call GOOD CUSTOMER SERVICE. That's why I didn't question anything because I knew and understood my benefits prior to the visit guess I was wrong. So just an FYI to potential patients be sure to know what you may have to pay for a contact lense fitting. I even called Eyemed my insurance carrier and explained the situation they stated they've never heard anything like that and weren't much help visit was done and paid I was just calling them to see how or why I fell into a premium fitting There's a big difference between $40 and $90..... Provide your patients with proper expectations beforehand Dr. Ta this is definitely something that should be implemented at the front end since this is how business is conducted here that way there aren't dissatisfied patients and surprises at checkout. ***

Doctor was great, busy staff seem a bit to busy to assistance. Got a pair of glasses and didn't…read morelike the fit so I ordered another pair. 2 weeks later they call and stated they were ready for pickup and they literally gave me the same pair of glasses. Unorganized a bit much.

WE LOVE THIS PLACE! Got an exam and our glasses last year. Came back for a follow-up. There was NO…read morewait time when we arrived even with the COVID protocols in place. The staff was welcoming and professional. Dr Samin is an awesome doctor and very easy to talk to. She answered all our questions. After the exam, we enjoyed old school music with the staff while we discussed our payment and benefits. We were in an out in a reasonable amount of time so we could enjoy the rest of our day.