Absolutely blown away by this place! I am a new patient and came in on Saturday and was instantly met with a very friendly woman up front. She was very helpful and answered all my questions. Dr. Peterson was absolutely phenomenal and so personable! I called back today to go over my ordering options and Emma was beyond helpful and incredibly sweet. 10/10 recommend Boyd eye care! read more

Dr Banh is the best! I have poor corneas and did procure to better surface my corneas. The first one failed (the device), but Dr. Banh saw me after hours and took care of me, no additional charge, just focused on me being comfortable and well. She even gave me her number if more discomfort happened. No pressure, just care. She will be my eye doctor for life!! She came highly recommended, but the proof is in the reality, and the reality is that she and the Boyd team are lovely, patient, considerate and professional! Gratefully, Susan R read more

I ran out of contacts and was able to get a new patient appointment the next day. I liked how the patient forms can be filled and submitted online prior to the appointment. When I arrived I was greeted by the front desk staff. I got the scans done my eyes and met with the optometrist. The optometrist was kind and direct- she listened to concerns about my current contacts and was able to recommend a new brand. Overall, I believe my appointment was 30 minutes. I appreciated getting a quick appointment, as well as the quick and efficiency or the appointment. Highly recommend. read more

This place was amazing! Everyone was so nice and informative. Dillan and Emma especially were so nice and willing to give me any information I needed read more

Great professional Drs , service and staff , great prices and savings, staff makes you feel like family and awesome selection of frames

This place is awesome! Super friendly staff, I had almost everyone helping me pick out frames that look good. Everyone is very knowledgeable and answered any and all questions I had. Dr. Peterson was great, loved how honest he was when I asked him questions, and of course I loved hearing his stories from when he was in the military. I will be recommending Boyd Eye Care to everyone I know. This is how an optometrist office should be. read more

Best eye care place around! I drive over an hour to see the wonderful people at Boyd Eye Care because I do not trust anyone else with my eyes! I had a bad case of shingles in my eyes, the doc and Brandy went out of their way to make sure I okay and treated me like family! HIGHLY recommend Boyd Eye Care to friends and family. read more

We love Boyd Eye Care! We've been coming here for years! The staff are the BEST!!! Super friendly and very helpful! They will work you in if you have an emergency and they work with your schedule for regular appts! They are knowledgeable about insurance! The best at fitting you for the perfect glasses or contact! Would definitely recommend them to others! read more

I never posted about my experience but it was not at all good. I do not recommend for kids with special needs, any diagnosis at all. Also, if you were in need of a second opinion they do not like to give the release the doctors findings, it was VERY frustrating for me and the new optometry office I changed to get a more experienced opinion. Low and behold my daughter wasn't lying, she had a vision deficiency and disorder. read more

From the moment I stepped in the staff was so friendly and helpful. I even got my glasses resized and they made sure they fit perfectly. The doctor listened to all my concerns and answered all my questions. I highly recommend this place for all your eye needs!! read more

I had such a good visit I am proactively giving my review. I experienced great service from a very kind and informative team!

Never in my life have I had the issues I've had with these people. First they talked us into buying glasses from them which is fine. But after waiting three weeks they got them in and had the prescription so wrong it gave my husband a instant head ache and the lady told him he didn't give them a chance to agest to them she was very rude Hes work glasses over ten years if he takes his off and puts on new ones and cant see obviously something is wrong. they then blamed the lab and said they had it right and some how the lab messed up two pairs and had the completely wrong frames.... Doubtful! they wouldn't take any responsibility so we gave them another chance they sent them back and reordered them. three more weeks go by, still no glasses we call complain and try to come to some kind of agreement. after they failed to have the manager contact us for over a week i went in person to ask for a full refund. i got half of it and was told they would mail us a check for the other half that was 16 days ago and still nothing i called again to speak with the manager and once again she's not there. \How do you manage a office like this and never be there? any who i informed them that i would be pressing charges with the Mansfield police department and about a hour or two later magically they found a way to refund the card that was used... supposedly I have yet to see said refund.... Stay away from these crooks! read more

Wow, never had such a bad interaction with front office staff. Upsell, upsell, upsell! I was never notified my glasses had arrived. I was handed my glasses out of the delivery box and asked if I could read a sales pamphlet off the counter, no fitting or adjustments. I explained the glasses didn't feel right and was told that was due to the new prescription and I'd grow into them. I returned and complained and was told I'd have to pay for a new office visit and exam. I walked out. Well I guess they have to pay for the new pretty building some how. PS to the doctors. You need a room for those front office peeps to make personal calls. I don't need to know she is thrice divorced and would the bank rerun a bounced check because her husbands paycheck hit the bank last night. read more

Can't say enough nice things about this place. Although their namesake passed away unexpectedly and suddenly several months ago, the level of customer service remains above par. Each time I go in there I am impressed with their attention to detail and customer service. Brandy and Sandy and all the rest go above and beyond to deliver a great customer experience. Thanks for always taking great care of me and my family. read more

Had a less then perfect experience at this office with the lady Doctor. Wouldn't go if you had to see her but if you can see Dr. Boyd you will be happy with this office. I had a bad experience with one of my child's glasses and left an review and they called me quickly to try and fix the situation. Brandi was sweet kind and helpful and took care of my problems for me. read more

My husband and daughter went to Boyd for yearly eye exams and the stars was beyond amazing and I highly recommend anyone needing eye care goes to them before anyone else!! read more

Fantastic office!! Always helpful and friendly!! The new female doctor they have on staff is wonderful too. She was beyond patient and understanding while I tried contacts for the first time read more

Ignore the bad reviews. I have been a patient at this office for over 5 years!! This office goes above and beyond. The office manager is incredible. If you ever have an issue, try asking for help from the office. Yelp can't help you. read more

I came here , last min, after I had lost my glasses in D.C. I didn't have an appointment, but they saw me within 10 min of walking in. They took care of me quickly and even had my prescription, an extra test that I signed up for, and my glasses ready before I left . My toddler was with me and they allowed her to play in the play area so she wouldn't be bored in the exam room. They kept a watchful and had complimentary water as soon as I walked in. Customer service was amazing . I will definitely recommend them to anyone in the area read more

I got to this place from Groupon. I had to go back twice for my contacts because they got my prescription wrong (too high) and 3 times for my glasses (again, too high). They claim I didn't bring in my old glasses. But if I'm going to a new eye doctor, I always bring my old glasses in. When it came down to it, I requested a refund for the glasses because they couldn't resolve it. It's been about a month and I've received nothing. I keep calling and they tell me that they'll call me back after they call their accountant, but they never call me back. I have never had this kind of problem with an eye doctor or an eyeglasses manufacturer. Don't go to these people. read more

I have a high chance of developing glaucoma and I've always known that from previous doctor visits. When I first went to boyd eye care they told me that I would need advanced testing done and that it could be done there. I recently returned for the glaucoma work up and it turns out that I need an Ophthalmologist for additional testing and a second opinion. I figured that based on my previous visit with them that they could have referred me to the Ophthalmologist right there and then instead of misleading me to pay them an additional $250 for tests they could not perform. read more

Visited today despite the various negative comments and have to say I was extremely pleased. Great customer service and caring folks. Both ladies at the front were super in providing assistance. Sandi (think that was her name) helped me to find the right shape and type glasses for me even though I left undecided on the reading glasses I wanted. Just overall great service with no up charge sales type pitches which turn most off. I will recommend them to friends. read more

I went here to replace my old prescription for distance. I was told that I now needed glasses for reading as well. I was talked into trifocals with bells and whistles and charged just short of $400.00. They told me to try them for a week and if I had any trouble to come back. I had a huge problem as I could not use them for driving as every time I looked in the side mirrors it was blurred and I couldn't see if anything was approaching. They also made me feel sick, like motion sickness. I went back and they told me that they would remake my single vision glasses(what I wanted in the first place), but I lose my money from the first pair. So I've lost over $300.00 of very hard earned and much needed money here so I would not recommend going here. read more

I will never recommended these guys even to my worst enemy. The service is just HORRIBLE. The Doctors & owners were great but the front desk personnel seem like they just go in there to get a pay check and careless about the customers. First Saturday I went to the office and sat for over 2 hours before I could see the Doctor of Optometry. I was asked to check back a week later to which I obliged. The next Saturday it was the same ordeal of time wasting. I ordered my glasses and to my dismay I was told it won't be ready until the next Sayurday...I endured. Someone called me and left a voicemail but I was unable to make it that weekend. I then decided to pick it after leaving my office the following Monday. I called in because I wanted them to know I was coming in. I walked in and there was only 1 customer these ladies were attending to. There was no greeting or acknowledgement....perhaps they had issue with the color of my skin...which I don't care except they had no issue getting over $700 of my money for the services. One of the ladies was on a call when I walked in, ended the call and walked in where she stayed for about 5-6 mins ----probably had some paper work to do right! no issues. By this time this lady was done with the ONLY customer but kept talking about non service related issue while I kept walking in the hallway still unacknowledged. The lady that had been inside came out and eventually attended to me still not a hello. I had to ask her how her day was going. She brought my glasses out and tried to fit it. Of course it was loose! She walked away without a word to say she was going to heat the glasses to fit. To her credit, the 2nd came to tell me that she left to heat those glasses. She finally came out with it with some CHEAP glass case but I knew at the time that was the last time and I had no time to waste anymore. If u are ready to spend close to 4 hrs at the office, 3 trips and be treated like crap for a very expensive service, Boyd is the place to go! I tried them because a family member referred me but henceforth, there's no substitute for my 1 hour service at one of the major eyeglass stores. read more

My husband and I have always gone to Dr Boyd even when he was in the Parks Mall, now that he has his own place its very nice, no mall traffic. Dr Boyd has helped many of my family members out when they have had stuff in their eyes or if we were not sure if it was allergies or what! He does my husband and my glasses and my contacts. There is nobody else we would trust with our eyes! Thank you Dr Boyd! read more

Surprised at the negative reviews, I've had nothing but good experiences at this office with both the doctors and the front office personnel. In fact, I would say the front office staff have gone out of their way to be helpful to both myself and my daughter. We visited earlier in 2015 (my second exam there, daughter's first) but I stopped by about a month ago to fill a prescription and was assisted right away and very pleasantly, even without an appointment. read more

Went to the new Midlothian office and experience was great! Usd all of our ARP discounts plus theirs, saved us sooo much money. Pleasant experience and a good selection of glasses. read more

I really don't understand the bad reviews! This is the second time I've ordered glasses with them! I always arrive to my appointments on time and am seen quickly. I'm greeted when I come in. I'm offered bottled water and sometimes they have homemade goodies that are offered as well. I've worked with three of the doctors since I've been a patient. I have to admit, Dr. Boyd is my favorite doctor, lol. This last time, I decided I wanted to try multi focal contacts in addition to my multi focal glasses. The doctors and all of the staff including the office manager Brandy assisted me in multiple visits trying to find the right contacts for me. Teaching me how to put them in and taking them out. Teaching me how to care for my lens. Giving me samples of cleaning products and eye drops since they informed me I have dry eyes. Mind you, this went on for a few weeks and every time I was seen, they were very helpful, professional and went above and beyond to help me. They sent me an email letting me know my contacts had arrived and faster than we expected. My glasses will be in soon as well. I have had nothing but positive experiences with this office. And, Sandy is a sweetheart and is so knowledgeable! I love going to this office! I've been to several different optical offices in the past and have never had this type of service where the employees truly care about their patients, I'm sold! read more

This company is very misleading on cost. I asked before going if they accepted my insurance and was told they did. I was ready to check out and was told they only accept one of my insurances. I asked to cancel my prescription and was told once it's sent to company you can't cancel. The order was sent close at closing time on a Friday. I will never go here again nor refer anyone read more

Found them through groupon. Makes me never want to use another groupon (but groupon gave me a credit so I will). They rang up the total and handed me a bill for $694 more than the $300 groupon. The total bill was $1049 for an eye exam and one pair of glasses. I complained and they said the frames were only $125 and that the cost was in the lenses because I was getting the top of the line. When I read the receipt I discovered they charged me $25 to measure my eyes for the prescription. The lenses alone were $600 and the frames were $125 after the groupon plus they added on $75 for the sunglasses the sales lady said were included with the frames. read more

I found this place through Groupon. I thought it was pretty comfortable at first. The staff was quite rude to me and my sister. I went through with the eye apartment and they said they had to order them and it would take a couple days to come in. No problem right?! That was in November! Its January.I called several times and no one has yet to call me back. I don't really live close to the office and more out the way than anything. Im a full Time student and mother. I think they could at lest give the courtesy of a phone call!! I paid for the product. What happen to customer service?! read more

We've been going to Dr Boyd for 15+ years. He's a wonderful eye Dr. He's very big on educating his patients and always has the latest technology. His office staff is friendly, helpful, and professional. I wouldn't trust anyone else with my family's eye care. read more

my whole family went there on saturday as work ins. we got in decently fast. the front office was extremely kind and helpful. we got a great deal due to a sale on lenses. we got two pair of bifocal transitional glasses for a little over 420. the only reason they didnt get 5 stars was it took a little longer to get the glasses than they said. i will be going back there. my whole family can see better than with their old glasses.. dont listen to bad reviews and give them a try read more