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    AK Coleman, OD

    1.0 (1 review)

    Services - AK Coleman, OD

    Eye exams

    Retinal imaging

    Eye testing and diagnosis

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    11 years ago

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    Allison C.

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    Stanton Optical - Storefront at Stanton Optical Store DeSoto TX 75115

    Stanton Optical

    2.1(39 reviews)
    3.5 km

    UPDATE 5/1 ON BELOW REVIEW I just want to clarify that the…read moreemployees I interacted with were all professionals and extremely polite. I appreciate manager Akia (sorry if I butchered your name) making the effort to correct a wrong that she was not responsible for. In most cases, this is the true meaning of customer service. I think she has a bright future ahead of her and hopefully it'll be with a company that is more organized and respectful of the customer's time and money. I don't fault my situation to the employees, they were all pleasant and understanding if not the victims of constant miscommunications from higher up the chain. I did finally receive the glasses and I love them to be honest. I would say they were worth waiting for but nothing can really justify how long this process took. I'm raising my review to three stars for the patient and kind employees and for the quality of their product. However, I am weary to ever do business with this company again because of my issues explained below. Wish I'd read the reviews before I gave them my business. This is by far the worst customer service I've ever experienced in my entire adult life. Living in an area rampant with subpar customer service, that's saying a lot. In the store (first appointment): we were there for over two hours. I wasn't certain if this was a normal process to order one pair of glasses so I didn't think much of it. The manager who I paid with told me it'd be about two weeks for my order to come in. Delay 1: As I began to get excited to receive my glasses and relieve the headaches I get from staring at a computer screen all day, I discovered my order was delayed. This was after two weeks when I was anticipating their arrival per the manager at the store. I called their overseas call center (seems like you can't speak to someone at the actual store) and was assured that my order would be there by a certain date and I'd receive a text or email upon their arrival. Delay 2: After another couple of weeks, near the date the call center guy said the glasses would have arrived, I discovered that there was another delay. So I called the "hotline" again and told them to cancel my order. They apologized after putting me on hold and informed me that, since I'd used my card, I would have to physically go to the store and cancel in person. A couple days go by, and I finally have some time to inconvenience myself and go to the store and cancel. The man at the store checked my order and informed me that, if I wanted, I could get a partial refund but still receive the glasses. He said there'd been several thousands of orders along with me that were delayed. Reluctantly, I agreed to this arrangement. "They'll be here on or before April 11th," he said very confidently. Present day: April 11th came and went with no text or email from them that my glasses had arrived. I tried to check my order online but it's now saying my order is not found. Called the call center once more and they told me (after putting me on hold to call the actual store) that the lenses are at the store, but now they're looking for the frames and they'll call me back in ten minutes to let me know if the frames are in the store. An hour goes by. No surprise, no one called me back. Ok, I'll speak to their offshore representatives again. She puts me on hold to call the store. Comes back and tells me that "they're still looking for your frames and will call you as soon as they find them." Some time has gone by, no one has called me and I highly doubt anyone will. Only way to resolve this situation is to get to the store when I can and cancel my order and release the albatross. Like I said, I wish I'd read the reviews and gone to Walmart to get glasses. This has been so painfully unpleasant and aggravating to deal with such terrible, indifferent customer service. I'm beginning to think there are no glasses and this is simply a money laundering scheme or something, because this is absolute BS. After reading the reviews I feel a little better, and I want to add to their sentiments. Everything they are saying is accurate and I wouldn't wish this place on my worst enemy. Never, never give these people your time and money, because they will mishandle it in every way possible.

    It takes alot for me to leave a negative review, but I'm extremely disappointed with how this…read moresituation has been handled. I visited Stanton Optical for glasses and multifocal contact lenses. I was charged for a full contact lens order even though I was still in the trial phase and had not yet confirmed whether the contacts worked for me. The doctor provided trial lenses, but they did not work well for reading and I continued having difficulty with nighttime vision. I returned for a follow-up exam, returned the full order of contacts, and was given additional trial lenses to test and those didn't work either. Since the trial lenses never worked for me, I never approved or received the final contact lens order that I paid for. I've called the store multiple times and left messages for management requesting a callback to discuss a refund for the contact lenses that were never provided. Unfortunately, no one has returned my calls. At this point, my biggest frustration is not the contacts themselves, but the complete lack of communication and customer service. I paid for contact lenses that I never received, and despite multiple attempts to resolve the issue, the store failed to respond. I ultimately had to escalate the matter beyond the local store in order to seek a resolution.

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    Stanton Optical - Storefront at Stanton Optical Store DeSoto TX 75115

    Storefront at Stanton Optical Store DeSoto TX 75115

    Stanton Optical - Storefront at Stanton Optical Store DeSoto TX 75115

    Storefront at Stanton Optical Store DeSoto TX 75115

    Stanton Optical - Storefront at Stanton Optical Store DeSoto TX 75115

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    Storefront at Stanton Optical Store DeSoto TX 75115

    AK Coleman, OD - optometrists - Updated August 2026

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