I give zero to Audi roadside assistance and in my experience, the company does not provide this service to it's members. My tire was slashed on the road while I was going to a work related appointment on Aug 28, 2019. When I phoned, the operator promised me to send someone immediately. I waited more than two hours and no one from roadside assistance came to help me. During the time I was waiting, I phone the company twice and the response was to keep waiting! Finally, I had to phone a family member who was off his work around 5 pm and came to my rescue. Anyway, I think Audi Roadside Assistant does not care about helping vulnerable drivers like me who needed an immediate assistance and I don't even believe that such a service really exist in this company! read more

Unlike the other reviewers, I will avoid treating only 1-star or 5-star as the option and give them a solid 3.5-star review, rounded up to 4 (thank you yelp). Note this is for service, I have never bought a car there. Yes, they are not cheap, but this is Canada and this is a shop for Audis...if you wanted inexpensive service you should have bought a different car or moved to southern california. I have found that they are very transparent with their pricing, they will give you recommendations and leave the decision up to you. When they fix the car, they do a great job. I'm not sure what you can ask for beyond that. read more

We were 1300km from home and totally dependent on our car for our vacation, when the engine maintenance light came on and the car started stalling in intersections. We managed to get the car in to Openroad Audi for their 7 a.m. opening the next morning. With no appointment and no prior records on the car they got it into the shop, provided a loaner car, called to update us on their progress, identified which maintenance was urgent and which could be put off until we got home, and completed the repairs by 4 p.m. so that we could get on with our vacation. The bill was fair, the service prompt and friendly, and Openroad Audi saved our family vacation. read more

ok, I have owned 3 Audi's. I have experienced the service at all 3 local dealerships and the departed Clarkdale. The service at Open Road has always been beyond reproach. But, I have some suggestions to those who did not like the experience. 1) Read your manual, especially the service guide. You will know what to expect when you get there. And ALWAYS follow the recommended service intervals. If you have a turbocharged engine, or drive exclusively in the city, change the oil more frequently. And never, under any circumstances cheap out on gas. Do those things my friend, and your warranty claims, if you have them, will be granted, and you will save 1000's down the road. 2) ..this is the most important. Develop a relationship with a service advisor you like. If possible, meet the mechanic. It's good for them, because you become a repeat customer, and good for you, because they are more likely to be attentive to your needs. 3) Regarding the 'cueing of customers'. There is a screen with the name of the client, the service advisors name and the time, staring you in the face when you walk in. The advisors are friendly and professional. My own experience at OR Audi is vastly different than the others described. The work is thorough, they follow up and the price is fair. But I take the time to educate myself. It's like going to the doctor for your car, a little knowledge saves a lot of time. read more

I got a Q5 from this dealership two weeks ago. I am very happy with the car and I am also happy with the service they provided. Paul Chan is the sales representative that has been helping me and he is very informative and friendly. I will highly recommend this sales representative to anyone who wants to get a car from open road Audi. Furthermore, the delivery specialist who served me named Bo is very professional too. read more

Be aware of added charges when you are going to buy out the lease. I was quoted 3 different amounts for a so called CPO, which were emailed to me from the same finance person in a span of 3 weeks. they also tried to charge me a BUY OUT FEE of $500.,and a DOC fee of $495. but on my original bill of sale it clearly states no extra charges when paid out in full. Even though it was on the contract they still insisted I pay the amount, they start lets look at it as one fee. $995.00 SO HOW ABOUT I TAKE OFF $200 AND YOU PAY ONLY $795, WOW WHAT A DEAL. Well I stuck to my contract and in the end I only had to pay the $495 DOC Fee (dealer overhead charge) which is a ripoff. The dealership should offer some courses to their employees on Public Relations. If the sales person doesn't recognize you they don't even give you the time of day. I had a prepaid 4 year no charge service agreement and every time I went in for scheduled service there was always something more I should do that was not necessary. I feel so RIPPED OFF as we work hard for our money and this company looks after their profits first not the customer. read more

It was really an unpleasant experience here. I bought a Q5 basic model here. I didn't know there is no bluetooth music streaming on the basic model until after we have done the registration of the new car. No one told me about that and all reviews online and Audi website misled me to think that all Q5 models have bluetooth music. I asked for exchanging the basic to a higher configuration on the condition that I only pay for the difference between these two models. After 5 days, the sales person called me, said the manager agrees to do the exchange and asked me to come back to their store. I don't know what the sales person talked to the general sales manager. After I went back to the store, they said that besides the price difference of the two models, I have to pay an additional $1800 which was a discount I got for my purchased basic model. This is not what we agreed and I am so angry that they didn't mention this on the phone. This was originally Audi's fault for their misleading advertising and the sales person and their manager just make it worse. read more

When I went into Open Road Audi Boundary, I personally couldn't get any service. Everyone turned their backs on me just because I was white, that's the truth. I personally won't be going there anytime soon. read more

Have my A4 serviced there and without any problems. Sometimes it is busy in the morning when I drop it off, but other than that I have had no issues. Allan is my service guy and he has always been great, never had any problems and the price is always great. I have shopped around but found that all the Vancouver Audi Dealers are the same price give or take $20-30. For me it beats going across a stupid bridge when they are on my way to work downtown. I get a loaner that is always clean and if not I get a ride to my office with their car service. Perfect Service in my opinion and I will continue to go back! read more

Shopping around for a pre-owned A4 for my son is not an easy task! However, Rob H. made it a whole lot easier. Walking in to this dealership, I immediately sensed something different, a "family" feel. After spending a few minutes on the floor looking around at different car models and pricing, we were approached by a gentle, sincere smiling salesperson. Of course, salespeople are meant to sell, but there was something different about him. When we were seated and continued on with all of the standard questions concerning budget, principal driver, financing, style etc., I didn't feel uncomfortable interrupting and asking questions about availability of other models that were cheaper or even making this guy work for it and searching through their listing and to let me know what would be the best choice for my son. Rob did all that for me even when I forgot to mention something. Usually, when I am sitting in front of a salesperson they take control and always seem agitated when I confront them with a concern or when they notice that I am trying to get the best deal....not with Rob H. He was transparent in regards to their margin and gave us information and options that made us feel that we were making the right decision in the end. No push, no up sell, he gave gave us time to consider our choices and when we came back to the dealership the next day, he went above and beyond to take care of us, to the point of putting on the license plates and start the routine inspection and explanation of the car while waiting for the "car delivery" guy to get there and do his job. He even went searching for my husband who was wandering around the lot when we were ready to leave. Overall, we were ready to buy a car, of course, that's why we were there, but to be treated in such a considerate manner with the upmost respect and kindness that Rob showed us, was a pleasure and a rare experience. Credit as well to Michael, who Rob asked to give us options for financing which worked out better than I could've imagined! It was all positive and that's what we all need al little more of! read more

I came to look around for a new Audi. I don't mind being left alone to browse, but it was nearly impossible to get anyone to pay attention long enough to answer my questions. It made me wonder if I did not fit their profile or was not dressed well enough. I left and ended up buying an A6 Premium from the Audi dealer on the North Shore and loved the experience. read more

So google for some strange reason does not display my review of Audi Vancouver on Boundary... how convenient..... Here it is again...as per the others..this dealership is complete shytes..stay away, im posting my googlel review here as well... Bought an S4 here roughly 6+ months ago, upon driving it for a month I started feeling strange issue with the steering, I had called and made an appointment but was unable to make it so cancelled it. I am in sales and highly rely on my vehicle, as well, this dealership is 45 mins away from my location so difficult to nail a time down. Fast forward, I took vacation and finally booked time for them to look at a few issues, strange rotating knocking sound, front left tire, extremely shaky steering, key not being recognized and a few other minor items. Prior to my visit I had the oem wheels removed for summer for a brand new set of Winter Rims, the OEM tires remained. In short, the "master" technician disregarded my claim, rushed through the road assessment and indicated that the winter rims I had purchased (less than 2 weeks ago and brand new) had caused unnatural shaping in all 4 tires, I disputed that and he then went into claiming that for all he knows I could have lowered the vehicle and put aftermarket software....how insulting and the fact that he had the nerve to insinuate was appalling.. On top of this, they wanted to bill me for a key fob that was not charged when I bought the vehicle, a $20 charge, but should they have not checked all of these things? I asked for a manager and was not introduced to anyone, instead the service rep simply pointed a finger to go to sales general direction to find the person I bought the vehicle from. I have not heard back from this dealership of the sales guy even though he is actively selling vehicles through CL & other avenues for the dealership, the tech, sales guy, service rep are something else, I've never been called "hey you" or "guy" so many times in my life. I am never going back to this dealership, completely unprofessional, I would expect this from a sleezy garage, not from Open Road Vancouver... STAY AWAY. read more