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    OpenRoad Audi Boundary

    2.8 (52 reviews)
    Closed 10:00 am - 7:00 pm

    Services - OpenRoad Audi Boundary

    Auto maintenance

    Auto repairs

    Auto battery or electrical system repair

    2 More Services

    Auto light repair

    Routine automotive maintenance

    OpenRoad Audi Boundary Photos

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    Pam C.

    Audi Boundary is the biggest Audi dealership in Western Canada, right here in Burnaby. It's a massive 3-4 story dealership with probably a hundred staff members working in this building alone. They have a coffee lounge, where I get my hot chocolate. Yum! They've got mostly great and friendly workers here. The vehicles are so shiny! They have a lot more cars parked on the third floor for more options. I like the vehicles they have here. I'll come back again!

    Denise W.

    Came here to look at cars and for some coffee with my good friends. Showroom inside is quite small eventhough it looks big from the outside. There are less than 10 cars inside the showroom. Guess most of the space is taken up by the car service area. Audi here has two floors. Second floor has a much bigger and more open seating area. Not sure if that means more people come in for service than to look at cars. If that is the case than that worries me. But when I came there was not a lot of people though. Coffee here is decent. Lots of parking lot space outside. So you never have to worry about not being able to find a parking spot. I do like the cars here. But wish they have more to see. Like I said there is two floors but all cars are on the first floor. Not sure why parking lot looks so much bigger than the store itself.

    Downstairs coffee machine~
    Edward L.

    Came by some coffee and car watching. Parking is available in the lot beside the building. Strangely enough, there aren't quite enough spots. I think there's a secondary lot behind the building though. The interior looks pretty amazing. It looks almost like a futuristic space station. The showroom is the front of the building, while the service department is in a section of the rear. There's a small coffee lounge by the service station, but this is not to the one to be. Look for the flight of stairs where the sales people sit, and go upstairs to the back. There is a much quieter lounge. This is also the area where people take delivery of their brand new cars. The service people seem pretty knowledgeable and professional as well. Come for the coffee, stay for the cars. Or is it come for the cars, stay for the coffee?

    Amy T.

    My husband and I have been coming to this dealership for 6 years we've never received anything less than exceptional service. The staff here are always efficient and easy to deal with. We can bring our car back for the simpliest or complex things. Whatever it is, we never hear any complaints and our issues are addressed as quickly as possible. Not only do we love the car, the service we've received from Openroad Audi has convinced us to go with another Audi for a future purchase. They really do take care of you. 30DaysOfYelp 24/30

    Jay J.

    Decided to come in and take a look at some cars as my lease was ending soon... The showroom is pretty neat. I was in the store for a while before I walked up to the counter and asked for some assistance. Jana was the one who assisted me. She was knowledgeable and professional. Hopefully an A6 would be my next car...

    Daniel L.

    I cant get over how hard it can be to get good service from large dealerships. The product is good why cant the service be good.. Well I've given up here... I know there are good Audi dealers out there but damn hard to find.. My last three visits have been a comedy of errors and disappointments, that they just could not get right. I had to speak to the general manager and also placed a call to the owner to get them to take some responsibility in the all of the errors they preformed, its just to long to list here. So steer wide of this road block

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    Page 1 of 2

    Review Highlights - OpenRoad Audi Boundary

    My Audi is used, bought as a trade-in (from Yaletown Mini - feh!) but was originally from Open Road Audi.

    Mentioned in 3 reviews

    Read more highlights

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    Jim Pattison Lease

    (6 reviews)

    If you read the reviews for other Jim Pattison locations, the salespeople are similar (or at least…read morethe one I talked to was, anyway). This was an extremely shady experience, even relative to the low expectations I have when talking to used car salespeople. We started off on a shady foot when I asked for the carfax report they claim to provide on all cars and they texted me the photo of a printout of an incomplete carfax report that was over a year old (the status of the report was "pending", if the report is complete the status will read "complete"). They salesman explained that the report was up to date because they'd had the car on the lot for a year and it hadn't been driven. That didn't explain why they wouldn't give me a complete report and, when I asked for an up to date and complete report, they told me they'd give me one when I bought the car and took delivery of it, which would defeat the purpose of looking at the carfax report before buying. It's also curious that they told me that the car had sat on the lot for a year without being driven because the car had 6000 km put on it since they bought the car and had it inspected at the dealership. If they'd told me that they were using it as a dealership loaner or one of the salesman was driving it, I wouldn't have objected to that, but saying that the car wasn't driven when you put 6000 km on it is a bald faced lie. 30 seconds into talking to a salesman, we have one obvious lie and multiple shady things (incomplete carfax report, unwillingness to run another one until after you buy the car). I won't bore you with what transpired during the rest of the discussion, but it was more of the same. Detectable lies mixed in with statements that would seem suspicious even when not surrounded by lies.

    I had an excellent time buying a car from here (April 2025) The staff were all immensely helpful in…read moregetting everything setup for an easy and stress free experience. Ebi ,our sales rep, was very considerate as well, answering any questions we had. I would definitely recommended them for anyone interested in a new vehicle

    OpenRoad Audi Boundary - car_dealers - Updated May 2026

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