Purchased a Nissan Pathfinder from Joe. Easy process, he was very informative and not pushy. A month in, multiple things had gone wrong with the car. Not just little things, the power locks on the back doors weren't working, etc. Contacted Joe, who was no help. Be warned, you'll get no customer service once you leave the lot. They'll happily try to sell you extra insurance for 3K a year though. read more

OpenRoad Audi Boundary - Car Dealers Near Me - Burnaby, British Columbia

Good pricing and collection.... Though the marketplace listing didn't have much detail about the car, I talked with Sarah and she shared the pictures as I requested. Very nice, polite and patient sales person. Visited there and got back with a car of my choice the same day. Thanks to Josh and other open road audi members from financing, insurance and hand over team. Huge showroom, plenty of parking available. read more

OpenRoad Audi Boundary - Showroom - Car Dealers Near Me - Burnaby, British Columbia

"Rushed, Dismissive, and Lacking Transparency" I've visited 4 out of 5 Audi dealerships in the Lower Mainland, and OpenRoad Audi Boundary is by far the worst experience. On November 3rd, we went in to test drive an Audi Q7, a car we were highly considering purchasing. We had scheduled an appointment with Sia, but he was busy with another customer, and we were handed off to his colleague, Kenny Poblete. From the start, we felt rushed. Instead of seeing the car first, we were presented with paperwork. Kenny initially withheld the inspection report and only provided the CarFax. When I followed up, the inspection report revealed an issue with the Emergency SOS system that the dealership knew of yet chose not to repair. During our brief time with the car, we didn't have enough opportunity to familiarize ourselves with its features, and our test drive was limited to just a few minutes around the block. When I asked about our trade-in multiple times, Kenny brushed it off, refused to look at our car, and only provided a very rough estimate. Before we could gather our thoughts, Kenny pushed financing options and repeatedly asked if we were ready to buy. Feeling uncomfortable, we requested more time and hoped to speak with Sia again, but despite assurances he would follow up, it's now been two days without any contact. Overall, this experience lacked professionalism and transparency. I find it hard to see myself returning for a second appointment, much less buying a car from them. We had a much better experience at Audi Richmond and Audi Langley. read more

Audi Boundary is the biggest Audi dealership in Western Canada, right here in Burnaby. It's a massive 3-4 story dealership with probably a hundred staff members working in this building alone. They have a coffee lounge, where I get my hot chocolate. Yum! They've got mostly great and friendly workers here. The vehicles are so shiny! They have a lot more cars parked on the third floor for more options. I like the vehicles they have here. I'll come back again! read more

See all

I highly recommend seeing Carl Cui at OpenRoad Audi Boundary for an EXCEPTIONAL experience. His dedication to his work, the satisfaction of his clients, and the way he handles himself in a professional, approachable, kind and easy-to-talk to manner are major points of why you need to see him. Additionally, Joy Hsu is literally a 'joy' to deal with in financing, and if you ever need service, advisor Angel Ding will take the best care of you. Truly happy to have bought our latest car at OpenRoad Audi. Be sure to go see Carl, Joy and Angel. You won't regret it! read more

Came here to look at cars and for some coffee with my good friends. Showroom inside is quite small eventhough it looks big from the outside. There are less than 10 cars inside the showroom. Guess most of the space is taken up by the car service area. Audi here has two floors. Second floor has a much bigger and more open seating area. Not sure if that means more people come in for service than to look at cars. If that is the case than that worries me. But when I came there was not a lot of people though. Coffee here is decent. Lots of parking lot space outside. So you never have to worry about not being able to find a parking spot. I do like the cars here. But wish they have more to see. Like I said there is two floors but all cars are on the first floor. Not sure why parking lot looks so much bigger than the store itself. read more

See all

Came by some coffee and car watching. Parking is available in the lot beside the building. Strangely enough, there aren't quite enough spots. I think there's a secondary lot behind the building though. The interior looks pretty amazing. It looks almost like a futuristic space station. The showroom is the front of the building, while the service department is in a section of the rear. There's a small coffee lounge by the service station, but this is not to the one to be. Look for the flight of stairs where the sales people sit, and go upstairs to the back. There is a much quieter lounge. This is also the area where people take delivery of their brand new cars. The service people seem pretty knowledgeable and professional as well. Come for the coffee, stay for the cars. Or is it come for the cars, stay for the coffee? read more

See all

I own one of the Audi 2018 mid-tier suvs. Today I came in for an oil change. Although the car is relatively new and low mileage-under 10k kms. I was not prepared for the rude awakening. A day before I received a strange call from the dealership saying they would like purchase my vehicle since the mileage is so low and get me into something more recent. FYI this is not a iPhone I don't need to change cars every year. Are the dealership that desperate for sales? Or do they think I buy their bull crap? Anyhow, this review is about the service; as I had an appointment for an oil change. User experience was terrible. A pregnant service reception lady made me wait beyond my slotted appointment time of 2:00pm. I was finally called up at 2:18 pm. Why schedule me at 2pm when you are clearly not available? First strike. Remember I came in for an oil change as the car dashboard indicated. It did not mention anything else. As the pregnant tired lady explained today they are going to do couple software updates; one for the trunk and other the door. Both Audi software has deemed defective. Which I have noticed for a long time. Second strike. So blah blah blah. She told me the service charge will be 700$. Wait a minute seven hundred dollars? How come? My past experience for oil change was 60-80$. This is unbelievable. Oh for the software updates the lady explained. So you are telling me you are going to charge me labour for software update to problems that Audi inherently created. Or rather you sold me aspects of the car that is defective, then decided to charge me to rectify your deficiencies. There is no negotiation and no argument. Strike 3. This is price gouging. I decided there and then, never to buy/lease/finance another Audi. So yeah, never got to that appointment with an Audi salesman who so eagerly want to "buy" my vehicle. What a bunch of thieves. read more

Note: I couldn't post images due to my boyfriend and my privacy. My thoughts about this place? Beyond Amazing!! The transaction here was smooth and quick! You see, one night my boyfriend and I were scrolling on Facebook just randomly mentioning getting a car for myself. He saw one perfect for me and stated he wanted to book an appointment and so he messaged them that night. The next morning, Joe replied saying we could drop by and have a demo drive. We agreed and took out the car we wanted. Joe was not only thorough, but also very patient with us. My boyfriend challenged him in every way, but Joe made sure we felt the most comfortable with him and the deal. We met the finance manager and not even 5 minutes once we sat down, they approved my credit and said that they were making the delivery. We were ecstatic. Though, I didn't expect to get the car that day, nor even get approved to get a car financed. Today, we dropped by to make the delivery and the staff made sure we understood the process. It was smooth and couldn't be happier we came across the ad! read more

I was a loyal OpenRoad Audi customer who had spent over $20k on service at this dealership earning over 300,000 OpenRoad points and have bought 2 other vehicles from another OpenRoad dealer. I had nothing but great things to say until I recently bought a 2013 Golf R from them that was advertised with all season tires, but came with winter tires. The response from the dealership at all levels to correct this issue has been appalling. I have spent the last 28 days chasing down the salesman Rahul with texts, emails and phone calls, his manager Michael has avoided my calls, and GM Clarence is aware and has been completely silent. Today after 28 days they say I signed the vehicle disclosure paperwork that says I drove and inspected the car, so the best they can do is sell me the all season tires for $1000 when I can buy them myself at Kal Tire for $1200. That's it folks: buying 3 cars from this brand and spending $20k on service gets you $200 off a set of tires. It's a good thing they have a 30 Day Exchange Privilege as I will be taking advantage of this and returning this vehicle to them tomorrow and taking something else. Please learn from my mistake here and do not deal with this dealership and they are not ethical nor responsive to their own service issues. The point of me wasting my time to write this review is to share my experience with OpenRoad Audi Boundary so that you're informed of what to expect. Simply brutal service, go elsewhere. read more

When we were purchasing the car we were told to get the extended warranty as the service cost at Audi are sky high. We thought this is a great peace of mind to have. We were specifically told we can sell the car with warranty or get a refund. Now that we have sold the car the financial department of Audi said that they will not refund any of the money out of nearly 6k $ warranty plan. The service here is really rude and always disputes any issues that we had. We have been detailing our car here and each time we received the car it came back dirty. The service manager at OpenRoad is not a person that will try to resolve the issue but happy to make negative comments. We physically had to document the failed detailing and show photos as proof so that someone would believe the car wasn't cleaned properly and even then acted rude. Stay away from this dealership. Such a Premium price for worst car service I came across. read more

Last year I emailed and asked questions about my car. No one called me back after 3 days and so I called. This year, I emailed again asking for to book an appointment to get my car fixed (something that was quoted the year before). 3 days went by and no response so I called. I could not understand the person who answered the phone. She did find me in their system and said someone would contact me. That was 2.5 weeks ago. I have never experienced such terrible service. The service is appalling. read more

My husband and I have been coming to this dealership for 6 years we've never received anything less than exceptional service. The staff here are always efficient and easy to deal with. We can bring our car back for the simpliest or complex things. Whatever it is, we never hear any complaints and our issues are addressed as quickly as possible. Not only do we love the car, the service we've received from Openroad Audi has convinced us to go with another Audi for a future purchase. They really do take care of you. 30DaysOfYelp 24/30 read more

OpenRoad Audi Boundary - Car Dealers Near Me - Burnaby, British Columbia

Decided to come in and take a look at some cars as my lease was ending soon... The showroom is pretty neat. I was in the store for a while before I walked up to the counter and asked for some assistance. Jana was the one who assisted me. She was knowledgeable and professional. Hopefully an A6 would be my next car... read more

OpenRoad Audi Boundary - Car Dealers Near Me - Burnaby, British Columbia

***SAFETY WARNING PLEASE READ*** I was not going to write, even when my car broke down in less than a month when I bought it from Audi. The coolant pump explode in the middle of a trip, and the coolant was leaking on engine like Niagara falls. luckily I was in town. Let's be honest, it is a used car and such thing might happen. I decided to write after my service advisor for the coolant told me that they noticed the brake pads thickness 1.5 mm for front and 5mm for rear. The sales car inspection shows 5mm for both (which is weird to be the same, as the front ones got wear faster than rear). It is impossible for a brake to have wear this quick! 25 days with 2500 km will never take a brake 3.5 lower! What happened is I purchased a car that doesn't meet the safety requirement, putting me and other road users in danger. All documents uploaded. read more

I cant get over how hard it can be to get good service from large dealerships. The product is good why cant the service be good.. Well I've given up here... I know there are good Audi dealers out there but damn hard to find.. My last three visits have been a comedy of errors and disappointments, that they just could not get right. I had to speak to the general manager and also placed a call to the owner to get them to take some responsibility in the all of the errors they preformed, its just to long to list here. So steer wide of this road block read more

OpenRoad Audi Boundary - Car Dealers Near Me - Burnaby, British Columbia

Never take my car there again. I found out my car was damaged after an oil change. Talk to the manager and she just said they will fix it. If I don't see the damage and they will never tell me. The GM Ben LOVIE ever worst. He is an asshole. read more

OpenRoad Audi Boundary - Car Dealers Near Me - Burnaby, British Columbia

See all

At the time we purchased an Audi Q5, the salesperson was adamant that leasing was better ($$$$$) for us, ha ha. Also he went on to state that if we couldn't manage monthly payments we could lose the car, ha ha. Really, I think the point was that a lot more money is profited by a seller via a lease. read more

Do not get your car serviced at OpenRoad Audi! I got a comprehensive claim quote for my passenger side mirror. In their quote OpenRoad Audi added an addition $500 for their "diagnostic" fee (which is not covered by ICBC). I then went to a more creditable body shop and not only was there no diagnostic fee but the labour was far less, and the entire replacement mirror part only cost $450! So if the entire mirror cost $450, why did OpenRoad Audi want $500 to figure out what was wrong with it? These guys are shysters, beware! read more

Definitely a fantastic experience, not pretentious at all. Plus a gorgeous dealership with its high ceilings and lounge area with the beverages, quite spacious. Ask for Brad, was very helpful & knowledgeable but best of all, quite down to earth so felt quite at ease. That Q7 sure is sweet! read more

Audi makes a good car. When searching for my wife's Q5 we first came to open road. A sales person came with us for a test drive, and then we sat down to talk with him. In the course of the conversation, he indicated that he had no Q5's to sell, that there was a month's long waiting list, and he wouldn't give us a price for the car, even after demonstrating in every way that we really would like to purchase a car. It really felt this was a junior sales person executing some strategy a senior sales person had told him to do. Anyways, it was proving to be difficult so we left and purchased a Q5 the next day from downtown Audi who had stock and gave us a reasonable deal (this is all we were asking for!) I will give them the benefit of the doubt, because I know the experience can differ from sales person to sales person. The next time we buy our next Audi we will come back here and see how it goes. read more

I was in the market to buy my first car, which can be overwhelming. However, the staff at OpenRoad Audi were very supportive and friendly. Clarence, Raymon, and Mike were all very responsive and accommodating by email, text or call. When I was ready to make the leap, Amy at the finance office made my transaction feel very smooth. Overall fantastic experience, and will recommend this location to anyone looking for a dealership! read more

I had a great customer experience from start to closing with OpenRoad Audi on Boundary. My agent Derrick was a pleasure to work with. He really listened to what I was looking for and offer options that was within my style and budget. I also really appreciated the thoroughness and follow ups after signing for the purchase. This was something that I didn't expect from purchasing a pre-owned vehicle. The extra details in service goes a long way. I would definitely recommend this dealership and Derrick to others. read more

Service manager Koren Carr thinks bullying customers is how to give service Bought brand new etron electric car. Sales person was great. Unfortunately with new model you are taking it back to get lots of items fixed which I understand however the service department is awefull. Specifically the service manager Koren Carr who should be fired. It started by arriving and giving the 20 year old service adviser my printed out list (didn't want to forget anything), I then with my son and sat in reception drinking coffee. 40 min later still no response and I wanted to figure out how to get the Audi app to work so I ask the adviser who told me I didn't keep the sticker when I bought the car so I would have to pay 150 plus tax to get a new sticker. Now consider I come in every 3 months to have 7-12 things fixed on warranty, this being my third time there in 9 months and I paid full price for the car. I told him no way was I paying, so he said ok and went back to typing in my items to fix. He accidentally erased them all the first time which is why I have been waiting now 45 min to check my car in. I then told him he needed to talk to his manager and have it waived, he responded why was I upset, I asked him 3x to ask his manager before he finally went. Then I had the worst customer experience in my life. The service manager comes out scolding me and lecturing me for five minutes straight how I was taking out all the car problems on this kid and he is young and how could I do such an awefull thing. She felt if she aggressively bullied me I would respond in some way she wanted. I politely listened and said I sat over in reception for the last 45 min I have no idea what you are talking about all I wanted was for you to consider waiving the rediculous sticker fee. But no, she didn't ask me a single question, or offer to help she was intent in making sure I knew exactly what she wanted to tell me. She is just a bully. An awefull bully. Finally after speeing out her venom she says well I have to ask sales if they will pay. You are a manager I am sure you could decide. I am also sure you might want to do some training if your 20 year old kid doesn't know how to handle a customer asking to speak to the manager. Those are leadership issues not the customers problem. No one should ever do business here. No one should ever be treated this way by anyone let alone a service organization. Her title should be renamed customer destruction manager. Arguably one of the worst customer experiences of my life. I would never do business here. Of course no apology from her after giving a complaint to the general manager who just asked me to compare notes on an electric car since he was driving one now for the past 35 days. No service culture here. Stay away... read more

I want to thank Carl Cui for the amazing help and service selling me my new car. I would recommend him to anyone wanting to purchase a car here. Thanks Carl! read more

I have been looking for a used vehicle and ended up dealing with Christy here at Boundary. I have been in contact with a few other dealers in Alberta, BC, and Ontario... For some reason I seem to find cars out of province (I'm in AB). I can say that she has been the most professional of all I have been in touch with.. unlike others, I am not flooded with links to other brands that I am not interested in.. my questions are answered timely (unlike others) and she has gone out of her way to check for specific vehicle at other branded dealership.. If the right car came up I would defiantly purchase from her... knowledgeable, upfront and respectful of customer needs. read more

I had my vehicle serviced at Audi Boundary again, & I cannot express my gratitude & satisfaction to the services we received from Allan Agres. As expressed previously on google, Allan is a true reflection of a premium brand like Audi. His knowledge & expertise is amazing, extremely professional, & provides a next level experience. He is very customer centric & entertain all your questions to your satisfaction. The delivery of the vehicle after completion of service is always meticulous & elegant - viz. your car is washed, vacuumed & looks brand new. I definitely recommend any prospects coming to this location & essentially working with Allan, & I would also like to raise the visibility with Audi Canada & senior management that you have an excellent Service Advisor/Consultant who definitely deserves promotion & much senior Management role. This is definitely my preferred location for future repairs, although a longer drive but coming here & working with Allan throughout the process is an excellent experience. I would also like to thank Alex who was also very kind to assisting me with loaner vehicle & definitely thanks to Allan for facilitating it for us. Cheers! read more

I would suggest avoiding this dealership at all costs. In November 2020 I have taken a used vehicle out of the dealership after a 120-point inspection. On my way home, the engine light came on. I stopped the vehicle, called Sales Representative and was told that they can book me an appointment for next week. This is not acceptable since I drove the vehicle for 15-20 minutes maximum. I told them that I am returning to the dealership now and needed to fix this problem today. After they "fixed" the vehicle, I was told that the cap was not screwed properly and it is all good now. I drove home and the check engine light came on later that night ON THE SAME DAY. Instead of actually checking the vehicle I guess they've just reset the notification. I had to take my car to another place the next day, there was a small issue that took 15 minutes to fix. I understand that things happen and check engine light may come on after I take the vehicle. But do not tell customers that "It is all good now, we fixed it" when it is obviously not done. I would suggest avoiding this dealership at all costs. In November 2020 I have taken a used vehicle out of the dealership after a 120-point inspection. On my way home, the engine light came on. I stopped the vehicle, called Sales Representative and was told that they can book me an appointment for next week. This is not acceptable since I drove the vehicle for 15-20 minutes maximum. I told them that I am returning to the dealership now and needed to fix this problem today. After they "fixed" the vehicle, I was told that the cap was not screwed properly and it is all good now. I drove home and the check engine light came on later that night ON THE SAME DAY. Instead of actually checking the vehicle I guess they've just reset the notification. I had to take my car to another place the next day, and luckily there was a small issue that took 15 minutes to fix. I understand that things happen and check engine light may come on after I take the vehicle. But do not tell customers that "It is all good now, we fixed it" when it is obviously not done. read more

One of the better dealerships in the lower mainland, and a large part is due to Peter K. Instead of upselling us, he actually considered our needs and made some constructive recommendations. Quite forthcoming and transparent regarding their margin as well. Truly a breath of fresh air when compared to another Vancouver area dealership whose name I shall not mention here. read more

I agree with the initial reviewer. This place is a big disappointment. Ever since I moved to Vancouver, I've been servicing my car here and I was hoping they improve with each customer feedback I provide. I've been to a lot of Audi dealerships in both Northern and Southern California and the service here at OpenRoad Audi is the worse. They don't make you feel like they're there for you, but rather you're there for them. 1. My most recent service last December cost me over $1,400. When I went over the paperwork, majority of it was labour. They made a killing on the cost of the parts already, they ripped me off further with the supposed labour hours they spent replacing the part. When I called another Audi shop to canvass and pretend I needed to do those kinds of work, they quoted lower genuine Audi parts cost, lower labour cost, and half the labour hours to do the job. I could have literally saved 50% just by choosing to go elsewhere. Instead my car spent a week with them of which it was sitting on their lot the whole time and took only two days to actually repair it - one day to diagnose, one day to fix. In fact I was even called in to re-diagnose a simple noise their mechanic couldn't detect. So I had to spend my work time to head over there and do a road test with their supposed Audi-certified mechanic. Lo and behold within one minute of us jumping in the car, I immediately pointed out the noise which he only heard then. 2. Oh and before that, I paid over $200.00 for their supposed safety inspection so they could do an overall check up of the car. In spite of this cost, they couldn't detect the above problem? Mind-boggling. That's basically $200 down the drain to begin with. 3. I've been telling them for a year already to fix the way they cue their customers because it's idiotic. You bring in your car and once the sliding door opens, the service advisors are there. But no one stands up to welcome you. No one goes to you to check if you have an appointment. No one even calls you over. So who do you go to? Guess what, you take the initiative yourself to ask. And if all of them are helping out another customer at the moment, how do you know it's your turn? What if someone else is waiting behind them and was waiting by the nearby lounge. So in order to not miss your turn, you end up standing behind them which turns out to be annoying and awkward to everyone. I've been suggesting a check in process for your appointment so they can guide you to the next available service advisor. If you have to wait, then they can provide a buzzer similar to restaurants or a numbering system so you know you're next while you wait seated by the customer lounge. But nope, over a year later and numerous feedback, they haven't changed their ways. It's clear how much they care about themselves versus actually caring for the welfare of their customers. At least when I asked for a return call after one of my feedback, Audi North America called to acknowledge and thanked me for my suggestions like they always do even if they don't do anything after that. At the same time, no one at OpenRoad management has done the same to even pretend they're listening even if I see they weren't. 4. After a year, I'm finally warming up to one of their service advisors. But really in general they don't give a damn if you're standing. While waiting for my service advisor to be free, no other person offered to help me next. They just went their own way shuffling paperwork or picking up the phone. My service advisor had to call the attention of the other to go help me so I can simply pay my bill and go on my way. That's how thick skinned they are to customers and to each other that they can't help each other. That's service at OpenRoad to you. Their constant presence sponsoring socialite events says it all - your hard-earned money is definitely hard at work to fund their OpenRoad president's next photography exposure. So while they build a facade of smiling faces to the press, the customers paying these bills get the real experience. I don't mind paying for over-priced oil change and occasional parts replacement maintenance like I've always done. But at least treat each customer with respect and class. At the end of the day, it's not an Audi dealer I can recommend. I'm sorry I have to say this, but overpriced and incompetent is what they are. I can only hope they take customer feedback seriously one of these days. read more

Terrible experience there yesterday. We actually emailed in advance that we would be down Sunday to test drive an Audi A8. The salesperson we ended up dealing with was controlling and rude. His name is Eric. We had requested drive the car on our own. But, he insisted on jumping in the back seat, and within 2 minutes his cel phone was blaring repeatedly and was contradicting my conversation with my wife. Obnoxious. We went there to buy that car. But because of the discourteous and inconsiderate behavior of this salesman, we passed. Certainly after reading the other reviews here, it was the right decision not to start a dysfunctional relationship with an obviously poorly trained sales and service provider. Audi, take not. read more

I have a Q3 with full service Package and brought it into Audi Boundary to check some idling issues, brake noise and radio preset problems. They kept the car for 3 weeks and eventually informed me the idling issues were something not covered under my Full Warranty Package, the brake squealing is just how it is with some Audi vehicles and the radio preset issue was Sirius's fault and nothing could be done. They did, however, want to charge me to decarb the valves so myidle problems would be solved. Well, on the invoice i was given after the work was done their own mechanic noted he had found and fixed the problem that had nothing to do with the decarbination. Seems they needed to find a reason to make some money after having my vehicle in the shop so long. I showed this to Audi Canada who did nothing but wait 2 months for Audi Boundary to respond that they had done their due diligence. That's it.Done. They did nothing but apologize. They blatantly ripped me off and I showed them the evidence and their crack customer service team did nothing about it. I think about it every time i'm driving around and i hear my brakes squeal over the sound of the radio I can't preset. Probably the worst service I've received ever in any realm. Avoid at all costs read more

As I've mentioned in a previous car dealership review, it's a shame consistency is not more prevalent when it comes to customer service. Open Road Audi has obviously received the message from posts like the older ones below. I have been a client since May of 2012. In my experience, their customer service has been nothing short of spectacular. My Audi is used, bought as a trade-in (from Yaletown Mini - feh!) but was originally from Open Road Audi. At Open Road, I am treated like I own a new A8. Upon driving up, everyone is greeted as they arrive. Bob Lund, the Service Manager is a credit to the dealership and Audi brand. He always has a moment to say hello. Drago is another service rep who likewise understands that good customer service goes a long way to crafting long term relationships. Even the parts guys aren't too busy to have a chat - I recently bought new floormats for my TT and they all took a moment to discuss their personal choices of mats for their own vehicles and why. Floormats. Not much, really. But the willingness to engage? Huge. Open Road Auto Group is among the 50 Best Employers in BC. It shows. That positive work environment is exemplified in the service their staff provide clients. Internal marketing is so critical to a company's success, especially a company whose industry often suffers from the sins of industry colleagues. Open Road Audi will be my dealer of choice for as long as I own my car. read more

Dylan was an absolute delight to deal with! So friendly, considerate and professional. He made our car buying experience a pleasure. He really did go to bat for us. I am super pleased with how easy the process was. I would highly recommend you seek him out here if you are in the market for a vehicle. read more

Horrible place!!! Never ever take my car there again!!! I took my car for service, and I did leave the comment for loaner car when I book the appointment online, cuz there is no option to choose. After that, no one called me or email me to confirm my appointment or to tell me there is no loaner car for me. Went there next day, service advisor told me they don't have loaner car available, but they car give a ride. That's fine, cuz I just wanna go home, but took them 20mins to find a driver, but they have another customer ask for ride too, so we have to share one car. This is the first time ever in my life to share a ride with a stranger when my car is in for service in a dealership. Under current circumstances(coronavirus), even Uber canceled their car share program, but open road keeps the good tradition. Keep up the good work! Also, my service is not free, I have to pay for it, even though I don't have access to a loaner car, or ride alone. I will take my car to another Audi dealership next time, this place just can't treat their customer correctly. If you don't want same thing happen to you, don't go there!! read more

The advisors, technicians and parts personnel were very helpful. They managed to book me in last minute to diagnose an electrical problem with my S4 . Patty took the call and was very accommodating, she went out of her way to schedule an early appointment last minute. I was then directed to Dragos who took my information and details of the problem I was having with my vehicle, he over delivered on his promise and got me acquainted with the dealership. The technician Peter came over and explained what he was doing to the car and took me on a test drive to ensure I was satisfied with the repair. My overall experience was outstanding and I would highly recommend this dealership to anyone. read more

My father recently signed a contract for a 2017 Q3, but when he got home the sales representative called to advise that the car was no longer available. In my opinion this is ridiculous as we had already placed a $5,000 payment towards the vehicle as outlined on the finance agreement. The representative did not tell us it was subject to availability nor was it outlined in any paper document. He did advise that he told us this fact during the signing of the contract, but it would be a difficult thing for four people to overhear. It seems deceptive to have sold a car that they did not even have , although they told us this is normal practice. Audi had told us the car would be ready to pick up on Wednesday... four days after the contract was signed. Through the phone they pushed the same Q3 in a different colour but lower model as well as the 2018 Q3 in a higher finance rate. When asked the reason we were told by the representative the car was sold at the port, while the sales manager told us it was human error as the inventory was not updated. The sales manager kept his composure through our face-to-face meeting but did not do his due diligence until the end of the conversation where he attempted to search the rest of the country for the car. He welcomed us to purchase the car elsewhere if we were able to find it - which seemed passive aggressive. This was overall a poor experience for us, and although we got our refund we feel like we've been deceived. It is even laughable because we were told that if this situation was reversed and we did not want the car after the agreement was signed, they would issue a refund on a non-refundable payment. After reading many reviews on similar situations it did not seem like the case. We want to warn other potential buyers of this issue. Please be careful not to get your hopes up too early because the disappointment is hard to deal with. read more

Highest service department charges! Beware. Was having a pre-purchase inspection done on a used Audi. I had been quoted $150 by two other Audi dealers and decided to take it to Open Road as the previous owner had the services done there. I booked an appointment And had the seller travel across the Lower mainland to drop it off. Once the car was already there for an hour and a half, the Service Adviser Sue called to say that there cost was almost a $100 more then the other two Audi dealers. I asked if that because they do a scan and she said no, they check tires and brakes and stuff. I then asked why such a difference in price and she said competitive pricing on the other dealers part and was told I could take it elsewhere. Unhappy with this as the car was already driven across town by the seller, I asked to speak with the Service Manager, who said it's because they do a way more in depth inspection then the the other dealers and a scan and went on to say that the inspection report is confidential and only I will get a copy not the seller (was unsure why Koren said this). I was stuck so I went ahead with the inspection. $264 later I had a 98 point inspection report. The other Audi dealers was a 300 point for $150 so I was disappointed. To add insult to injury the seller then sent me a picture of the copy of the report they gave home with my payment details stapled to it. I saw on other reviews they said to call me speak to the general manager when people weren't happy. I called and spoke with Ben, the general manager, who said that I should have got a quote and said it all sounds reasonable (that they charge $100 more for 98 point when the other dealer is a 300 point). Ben continued on to say that he finds people complain when they want something and said he wasn't prepared to do anything. He then again suggested I get quotes up front but then said they have the cheapest service rates??? It was like talking to a wall. Very disappointing for such a large dealership family. read more

Buying Experience: 4 Stars The sales person I dealt with was knowledgeable and helpful. We went through several options and he recommended the ride that fits my needs and budgets. No complaints at all. I always feel appreciated when I dropped by the dealer. OpenRoad Audi Service Department: 3 Stars Once you buy the car, you felt like you are on your own. This is especially true for a car like Audi. I went back a couple times when I had issues with my car, (oil consumption and hissing noise). Both times they turned me away by saying that if the error is not showing on the display, then there aren't any problems or anything that they could do. they also said their mechanics could not identify the problems either as their SOP is by checking the computer. hello, i told them where the problems are but they said they still couldn't find it. sure, right now i am still under warranty as the car was purchased in march, 2013. i have a feeling that once my warranty is over, all these minor issues will become major issues and they will want me to change this and that. i felt like i don't get the same kind of services like i had with the sales. I even called Audi Canada to reflect my opinions and they weren't too helpful either. They said go back to the dealer. Anyways, i went to OpenRoad Audi based on my experiencing dealing with OpenRoad group (Lexus) and (Toyota). Both provided me with exceptional pre and after sales services. I guess Audi lacks in services in general. If you want to buy an Audi, think twice. It's a nice car if you can live with all these issues (topping up engine oil between each scheduled services, hissing sound..etc.). Especially when Audi tells that these are "WITHIN" their specification. Which means all these issues are "NORMAL"? Sure. It's normal! read more

Brutal! Called with every detail possible as well as icbc estimator name to contact before I came in; got there said they can't do anything with icbc. Their shop to use were just as incompetent and ignorant; again let them know to contact the icbc estimator. Those instructions were too complicated to follow. read more