I spoke with BH and they explained the rational for not using the factory supplied trailer wiring harness. Apparently in pre-2018 Sprinters, if a brake controller is not installed, the factory installed harness's converter is not powered and thus the harness does not function. Okay, that's a plausible response and this was unknown to me before they explained. I wish I had understood this at the time as I could have opted to use a simple 7 to 5 pin converter right at the plug to the trailer at a similar or less (?) cost to having them go to the labour and effort to access the taillight wiring. I also don't quite understand why simply powering the factory trailer harness without a brake controller if a 5 or 4 pin trailer connection is installed was not considered as this would have been a simple matter under the drivers seat. Regardless, I appreciate their explaining their rational but I would have done things a bit differently had I more information. Regarding the quality of the wiring work, it was a bit sloppy, and a short single conductor was spliced to lengthen with a different colour wire hidden under electrical tape. The harness was also routed into the interior of the van by breaking off the corner of an interior plastic vent cover behind the taillight and a hole drilled through the floor rather than route the harness out the bottom of the taillight and behind the exterior trim. Again, not terrible and still functional but in my opinion, there was a better way to do this. Finally, the factory harness was dangling under the the van and did not have a blanking plug or any protection to keep water, salt, muck out of the plug's terminals. Maybe this is how Mercedes delivers the van but it necessitated cutting off the plug to access the bare wires directly if the plug is not utilized soon after delivery. I will add a star for BH reaching out to explain and I hope that my response assists with their review. Addendum: BH is correct, I'm doing the wiring for the new 7 pin hitch myself. I figure as a marine electrician with over 35 years in the industry and owning my own marine electrical business repairing and designing electrical systems for million dollar yachts and others I both recognize quality workmanship and have no issue tackling this little project. It does however make me a bit more critical than other people of such things and my standards for workmanship may eclipse others. I'm sure BH is a good company and clearly has demonstrated their willingness to communicate. Yes, the plug was functional until it failed a few years back and I replaced it with another 5 pin style. It's only now that I have a trailer with electric brakes that I looked at the original work to make the necessary plug style changes. If I could offer 5 stars for communication alone I'd do that and I would recommend them as they are certainly willing to listen and I suspect, had the discussion at the time been in more depth, I would have been clearer in my expectations and direction. So as a result, both BH and I are a little wiser. read more

Not as ritzy and flashy as Rack Attack but just as good to get a good hitch installed. Easy to book an appointment and friendly staff. Got the job done and price point was good - even a little better pricing than the more popular hitch install companies. read more

Great place! Going back to school and needed to get a hitch for my trailer as I was fucked over by u haul and they were able to get me in the same day :) read more

I had a wonderful full experience with Burnaby Hitch! We had made an appointment (or two) with U-Haul and they screwed us over by making us come out when they didn't have an installer on-site. Nor did hey have one for the rest of the week OR weekend. Their bet advice was to take the parts from their store and go to Port Moody 3 days later. Needless to say, I called around and found the receptionists at BH extremely knowledgeable and helpful. Plus they broke down the price points for me to explain why they were a little more expensive than U-Haul. We brought it in that afternoon while we ran other errands and they had it finished (beautifully, I might add!) within a couple hours. We have our trailer hooked up and couldn't be happier! read more

Really like their service. Air bags installed a while a go but I wanted the crew to check and make sure all the fittings and connections are good. I made an appointment and they were on time. They did the inspections and out in an a few minutes. Didn't charge me for the check. Got to like. note: some advice, call and make an appointment by phone before going to the shop. read more

A friend recommended Burnaby Hitch; I contacted a couple of places including Burnaby Hitch. I emailed them about my vehicle and my specific concerns and quickly received responses from both places. However, only Burnaby Hitch provided a response with a detailed information that I needed to consult the company from which we leased our vehicle. Once all was cleared, I brought the vehicle in. While waiting, I talked to a gentleman sitting there waiting who runs a construction business and has a fleet of trucks; he always brought vehicles to this place to install trailer hitches etc and commented that they did good work. My vehicle was ready within an hour and the job was well done. This is a down to earth place that does excellent work. I highly recommend this business. read more

Reasonable price for hitch + installation. Email and online sales staff (Yvonne) were responsive and helpful. Price matched product that was out of stock (Mel). Work completed in under 1h. read more

No-nonsense, excellent work, and great prices. I do a fair bit of towing and have a few pick-ups for work and these guys always take good care of me. Hitch recievers, canopy, trailer and wiring repairs, roof racks and parts. Very knowledgable, especially compared to the competition. I've seen a lot of fire and paramedic vehicles getting installations here, which is always a good gauge of work quality. read more

Had a hitch installed on my new car and it looks great. Installation was quick and clean, staff are friendly and there is even free cappucino (from an automatic machine) while you wait. A lot of the local dealers use them for installation of hitches, so they definitely know their stuff. read more

These guys know there stuff. I had them put a hitch on my truck and they sprayed in a lineX bed liner. Both are as good today and the day I had them put in. Thanks Guys!!! read more

Great Business. And alot more than just hitches I found out. I am about to tow a U-Haul trailer from Vancouver to Ontario, and I have a hitch on my SUV, but it looked to small. The staff there were great, asked questions, inspected my car, and turns out I didn't need an entirely new hitch (like someone else had suggested) but just the right size ball and draw bar, costing me only $40. But what stands out from my half hour there, was the Technician just offered to check my wiring. Something I never even thought about. He cleaned all the corrosion out of the wiring piece and then tested my brake and turn signals, and didn't even expect anything in return. He asked me if I had towed anything before, how much weight was going into the trailer. Then he reminded me not to leave the tow ball on when not in use, as people tend to steal these. Just take it off and put it inside your car when not using it. They all just seemed to care. Also, they have an amazing selection of bike racks and cargo carriers. Awesome guys,,, thanks :-) read more

Diligent, experienced and loyal service! I had a tonneau cover installed on my truck. They were partnered with Carter GM where I got the truck and that was a year ago. I lost a part after someone had to disassemble the cover and I went back to Burnaby Hitch to have the part replaced. They remembered me, recognized the price I needed and then handed it to me free of charge! An honest, effective and pleasurable transaction! read more